Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,189 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,189 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 4th July 2025

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“just wanted to update my phone number, and for no reason just said due to irregular activities they were deleting my account. wait... what? I contacted support via chat, and after being on hold for 15 minutes, they answered. I told them the problem. They said they cant talk to be without an email. Before I could respond, they deleted the chat. seriously???”

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Posted 3 months ago

“Never showed for a ride scheduled 1 days in advance”

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Posted 3 months ago

“Charged me twice for rides that were not confirmed. Impossible to speak with someone in customer service. Terrible experience! Trying to get help on the app is impossible. It's a scam that they take your money without providing services and then tell you it will take 3-5 business days to refund!”

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Posted 3 months ago

“Uber had canceled my UberEats order and notified me of such, stating I would not be charged, but they did charge me. I immediately contacted them and they said I would receive a refund in 3-10 days, but the refund never issued. I reached out again after the 10 days to let them know the refund didn't issue, and they said sorry but they can't fix it. I asked for a supervisor, and they said there is no supervisor level support. UBER CUSTOMER SUPPORT IS WORTHLESS!!! UBER canceled my order, UBER said I would be refunded, UBER DID NOT ISSUE THE REFUND THEY SAID THEY WOULD!! I provided customer support with screenshots documenting the above. I was charged for an order that they canceled!”

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Posted 3 months ago

“Tried to sign up as a driver, I added my passport to ubble instead of my drivers license so they kept telling me I needed to reupload. Waited days for a response and they sent me a link that said I’d already completed it. Generic emails and generally useless support. I’ve deleted my accounts”

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Posted 3 months ago

“My last cupple orders with Uber eats was missing items, and not refunding me my money back also the uber drivers show up in different cars then what they have set on the app and look nothing like there profile picture and asking me for more tip money after I tip them fairly well”

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Posted 3 months ago

“I ordered from Uber and received some else's order. I used the help facility on the app to let them know. I was told they were reviewing the situation. Then they said they will not be issuing a refund. As there has been suspicious activity on my account. And that the matter is now closed. I will be deleting the app, and contacting my bank to recover the money I spent on food not received. I have both receipts , my original order. And the receipt for the order that was received. And photos.”

Uber Support 1 star review on 22nd March 2025

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Posted 3 months ago

“Uber is ok in its own way both delivery and ordering. Anything in life can be better. Delivery is hit and miss, uber will sometimes pay about what the order is worth and other times want two to three orders done for barely gas money. Ordering is usually more good than bad just getting lucky enough to get a good driver, most are in it for the money not customer service. Tips…well greedy customers will always be around I figure. Some tip very well and others think money is everything.”

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Posted 3 months ago

“My family and used an Uber last night to go to an event. The driver was reckless, he was accelerating quickly, speeding abd going through red lights.”

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Posted 3 months ago

“The worst experience i have ever had. Applied for Uber Driver and everyone was so unprofessional to a point they had me continuously resubmitting documents which the start issues and ability to go online was never resolved terrible experience for them to be the type of company they supposed to be.”

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Posted 3 months ago

“Pay your drivers what they’re worth! Terrible company !”

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Posted 3 months ago

“I've had the WORST experience with the customer service specifically. On more than 1 order I've requested a refund since I didn't receive what I had ordered or the items were damaged. I sent photos to make my case and it was refused for to this day, I have NO IDEA! Technically I'm owed almost $50 at this point but apparently nobody can do anything about it. I don't recommend downloading or using this app, it used to be so good and now it's complete trash!”

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Posted 3 months ago

“Fair labour laws for drivers”

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Posted 3 months ago

“The uber driver kevin was rude and disrespectful. He called my child a B* even after I tried to explain to him she is not intentionally slamming his car door. She was just trying to close it. He was rude and disrespectful while I was trying to explain to him. He is in the wrong profession with his disrespectful attitude and behavior. When my child got out the car he called her a B* and I barely made it out the car before he drove off speeding down my street. There are a lot of kids that live on my street with no sidewalk. He could have easily hit someone. He was irresponsible and reckless.”

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Posted 3 months ago

“como chofer tengo el derecho de dar mi opinión sobre los servicios de esta plataforma, los cuales no me parecen para nada justos y hasta en cierto punto abusivo.”

Uber Support 1 star review on 18th March 2025

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Posted 3 months ago

“getting transferred all the time and never read my issues”

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Posted 3 months ago

“Uber customer service is trash and disappointing. The whole app is ineffective. Sort this out. So frustrating if want to delete my account I have to go through all this palaver and the fact it keeps allowing you to add multiple accounts is why it has gone all wrong!”

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Posted 3 months ago

“I was able to recover back my money with the help of. Fran*cis*O livia*771*@*gmail*com”

Uber Support 1 star review on 17th March 2025

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Posted 3 months ago

“Appalling service. I waited 45 minutes for repeated cabs which did not arrive. I was alone in the dark and afraid. The support line offered no solutions and tried to blame me for my extended wait. I am very reluctant to use uber in the future.”

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Posted 3 months ago

“Thieves to the highest level. They have been removing money on my account even after I had stopped using Uber in a while.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,189 reviews