Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,018 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,018 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer support is shockingly bad. If I could give zero stars I would. Needs investigating. Their support only read off a script, they can’t and won’t help at all. Useless”

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Posted 3 months ago

“I was charged $16 for a trip today but when I took the same trip immediately in reverse, I was charged $10!! Definitely unsatisfactory and I have already tried to get satisfaction by complaining but got no where!!”

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Posted 3 months ago

“Very bad experience. Waiting time was total 45 minutes and still couldn’t get cab. Drivers were not responding on call. No clear waiting time. 5 minutes+7 minutes+ 5 minutes and the waiting time is going on. Worst experience. At least there should be some clarity about the timing. There is no value of time at all. I will not use uber again.”

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Posted 3 months ago

“I never got paid for the hourly delivery promotion. Support kept transferring me to other departments with no resolution. I uploaded proof via screenshots in the app, no resolution. Now they are no longer taking phone calls. Chat support told me I did receive the pay. It obviously shows I did not. I signed up for 3 hourly delivery promotions from 8 am-4:58 pm (8 hours +)and only received 3 hours pay.”

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Posted 3 months ago

“shocking service if i could give zero i would”

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Posted 3 months ago

“I entered in the address where I wanted to be picked up and it changed it to somewhere else in the app and then the driver canceled my ride after I tried to call him and text him to correct the mishap in the app. A proceeded to drive past me three times ignoring me and then cancel my ride without ever responding to any of my communication attempts. I believe it wasn't the right car and it wasn't the right person that was driving the vehicle, also the windows had a very dark tint and temporary tags. It looked very suspicious and why would you pass me three times seeing that I'm waving my arms to get your attention to stop the vehicle which he was going pretty fast in a residential area. And I can't even get anybody to talk to live nor through chat can anybody text live because everything is AI nowadays and you have to wait to get a response which is ridiculous and I will never use Uber again.”

Helpful Report

Posted 3 months ago

“If I can give zero stars, I would. I was overcharged for a lost item fee, yet I never lost an item. Everytime I try to talk to someone, I keep getting redirected to someone else. They are lazy as hell, and jussy passed the buck around. Worst customer service ever.”

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Posted 3 months ago

“No contact number or email for help. No response to the text sent on help screen.”

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Posted 3 months ago

“No empathy. Horrible.”

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Posted 3 months ago

“This is the second time Uber charges me extra. I am so fucken upset. Worst service ever.”

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Posted 3 months ago

“I would have given it zero stars but since that wasn’t an option I gave it a one star. I placed an order with Sephora which the UberDriver picked up. When he arrived, he held my package, snapped a picture and literally left with my Sephora order but left his chick fila soda at my door. I contacted Uber and each person I spoke to was absolutely horrendous. Unprofessional, disrespectful, disinterested with a nonchalant attitude. I wanted the driver to be held accountable so that it doesn’t happen to other people but they didn’t care. They must not care about theft.”

Uber Support 1 star review on 29th January 2025

Helpful Report

Posted 3 months ago

“My uber shuttle trip is cancelled just before arrival time and they say your trip is upgraded but unfortunately you will not able to book ride after trying again and again for hours.Support is terrible! I explained to support that I've been waiting for a while and then i have to take an alternate option and Support wouldn't assist me while I was losing out on money and time They will just fool you by uivinv some promos but it is of no use if no ride is accepted by driver. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to reach office. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!”

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Posted 3 months ago

“They are very unorganized and they are quick to transfer you to someone else just for you to repeat the same thing over and over again”

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Posted 3 months ago

“Why did I just see an uber driver drinking alcohol outside a shop with his bike parked up next to him. Tried to contact uber, and there is no way to actually speak to someone!”

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Posted 3 months ago

“By far the WORST customer service experience! Literally dumbfounded!”

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Posted 3 months ago

“Driver support is terrible! I explained to support that I've been waiting for a while and the count down never started even though I was at the exact spot. So due to me canceling because Support wouldn't assist me while I was losing out on money. I have a video, phone, and conversation proof that I was in the right spot, the timer never started even after sitting there for a while, and support conversation to back everything. They will steal wages from you if they mess up or the app does. I would leave no stars if possible!!!! My time is valuable and I don't like wasting especially if I drove a good bit away to pick someone up. How do we suppose to working and knowly know that support will not help you with anything but read a script over and over. Just terrible!!!!!!!!!”

Helpful Report

Posted 3 months ago

“The app is a nightmare for me to use. I saw that I could book up to 90 days ahead but when trying to make the booking for the 9th Feb at 8.45 am inadvertently the app reverted to the present and I inadvertently made a booking for pickup at 5.30 pm which the app keeps defaulting to. By the time I realized my error and sought to cancel I was charged $25 for a cancelled trip. The app is extremely difficult to navigate. The app is user UNfriendly. The grab for cash left a me very bad taste so much so that I have cancelled the 9th Feb trip, uninstalled the app and will use taxis in future.”

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Posted 3 months ago

“I CANNOT STOP THEM TAKING MONEY OUT OF MY ACCOUNT over a year!!!!! BANK CANT HELP.!! I have tried everything don’t trust Uber Don’t give bank details They won’t contact me”

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Posted 3 months ago

“I booked a ride to the hospital the driver was sent to the wrong address and I was also charged a pet fee when I have no pet and never book a ride for a pet. Please refund that fee.”

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Posted 3 months ago

“No need to write review, everyone knows it, except like 1% of them, they are helpful and uber doesn't care, such a greedy company.”

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Posted 3 months ago

Uber Support is rated 1.1 based on 2,018 reviews