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Uber Support Reviews

1.1 Rating 2,019 Reviews
2 %
of reviewers recommend Uber Support
1.1
Based on 2,019 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 25%
Accurate And Undamaged Orders
Greater than 68%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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Uber Support 1 star review on 10th May 2025
Anonymous
Uber Support 1 star review on 30th April 2025
Anonymous
Uber Support 1 star review on 30th April 2025
Anonymous
Uber Support 5 star review on 21st April 2025
Gurpreet Singh
Uber Support 1 star review on 19th April 2025
Anonymous
Uber Support 1 star review on 19th April 2025
Anonymous
Uber Support 1 star review on 19th April 2025
Anonymous
460
Anonymous
Anonymous  // 01/01/2019
Horrible experience. They robbed me twice for my money. They have AI generated support chats. They took my money and never delivered food and I called resturant to pick it up my self cancelling. The resturant said you canceled we got the canceled we will not get paid and we did not my order. Uber said the opposite. Liars they are and unprofessional. Horrible experience not once but twice.
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Posted 3 months ago
Driver was nice but was running low on fuel.Didn't fill his car up with gas until he dropped me off and was trying to bum money off other people to fill his error.I had way more responsibility of drivers than this.Plus he was NOT LGBT friendly!
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Posted 3 months ago
Charging me for cancellation fee, and It was the driver that didn’t show up. And then coming home from the airport, the girl didn’t help me on my luggages, I had to tell her to help me. I guess that’s the difference between a male driver they automatically come out and help. I file a complaint on PayPal for getting charged on the service I didn’t get. Paypal gave me a refund but Uber always charged me again or else I won’t be able to use uber. The problem also cannot contact a live customer service.
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Posted 3 months ago
2nd time my order wasn't delivered. This company and they're drivers steal from people. I'm deleting the account for good.
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Posted 3 months ago
Uber charges more money than it shows while booking cab. Also a driver today threatened by dragging the drive for extra money. Even though I had back issue. It's a worthless app having no concer for customer.
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Posted 3 months ago
Worst ride ever with Fetsom PMR1277.He had the window down with the cold air blowing directly in my face and it’s freezing in his car with no heat in my very very cold. He also was rude when I first got in his car telling me I can get out. Never again will I use the app. Lyft it is for now on
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Posted 3 months ago
The worst customer service was given by one of the supervisor named Acy, he hung up on me, and so rude. He didn’t even pay attention to my complaint, and to strong accent to understand, he had background noise of some people that he didn’t care about.
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Posted 3 months ago
Everything went wrong. You guys left me stranded. I called for a pick up at evergreen hospital. Staff was preparing to take me out. Uber called and sead they were waiting outside for me. Staff huried me to the pickup point outside at west entrance. I was looking around for my uber. No uber. Then you guys texted me saying my order was canceled. Well now i had just had a surgury hours earlier. And you left me stranded. Shame on you!!!!! This is not the first time. Uber you have proven you cannot be relied on. You cannot be trusted. I would never reccomend you guys ever lousy service. This is bad buisiness. Bad bad bad uber no service.
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Posted 3 months ago
I joined Uber one because it said I get 3 free months and 50% off my first ride each month for theee months. So my first ride of the month was $19 and I should have got $9.50 credited. Well, it never happened and even after speaking to over 100 agents, spending a total of 26 hours on a phone, after being transferred to a “specialized “ department that handles this over 80 times (and the only thing they all “specialize” in is hanging up the phone), I have requested to speak to a superior over 30 times and get told that I am speaking, already, to the highest authority it still has not been credited! In fact, they said that unless I have a screenshot of the offer that they sent to me, they will not honor it! I have been lied to by many support agents regarding the horrific manner in which I have been treated. My inquiries quickly turned from getting what I am rightfully owed to why would they allow the agent to treat customers in such an abusive manner not paying attention to the facts or morals! They would hear none of it as they only demanded the screenshot if I want them to make good on it. It has become a challenge for me to get my offer credited and I can go the long haul (none of these number I give are exaggerated at all) but knowing now that they all have the same “canned” scripts and if no script is found they simply hang up on you it is painfully clear that Uber has no interest in honoring the offer. It seems to me that not only is it a immoral practice but very well could be against the law. They should have record of what they sent to me. So, I hate Ubers guts and it is the most earned hatred I have! Cheats! Liars! Con Artist! UBER!
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Posted 3 months ago
Customer service is garbage, clueless. Losing so much money because of those useless, never ever solve any issue in 6 years, so frustrating. Uber Ripping off drivers making so much money. They don't even bother by getting Stupid human to solve issues. All what they do ia saying thanl you for your patience and will work on solving your issue. Absulutley worthless.
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Posted 3 months ago
What frustrated me most about my experience was that Uber charged me an additional fee on my trip without notifying me beforehand. Trying to resolve the issue was incredibly difficult, as I had to turn to Reddit just to find a way to contact them — none of the options I tried worked. The whole process felt far from straightforward. By the time I finally reached out, it seemed like a decision had already been made, which made it even less likely that they would reverse their original stance. When I did get in touch, it was clear that they hadn’t even taken the time to read my entire message. The responses were overly generic and unhelpful, which made further communication feel pointless. Their complete lack of competence in handling this issue was incredibly frustrating.
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Posted 3 months ago
Worst ever
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Posted 3 months ago
They took money from me by mistake. I never owed them it takes them 5 days to refund and it caused me not to feed my child. Weak
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Posted 3 months ago
Just wanna let anyone know that may use Uber they aren’t responsible for there drivers at all and very limited help you get from them I recently traveled to Florida with my children wasn’t out of the Uber for one minute saw I left my bag with cash credit cards in it i immediately called and texted the driver lucio to no avail Contacted Uber who told me they will try also finally an hour later I got a response that no bag was found I repeatedly called the driver who still till today has never answered me So here I am no money no cards can’t register with my children I will never ever use them again and anyone who asks me about Uber I will Let them know they are terrible with support or helping anyone
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Posted 3 months ago
There is zero support when your account gets hacked. Very frustrating.
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Posted 3 months ago
Very fast response and good system, but take care any changes in the trip plan will cost you double.
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Posted 3 months ago
I have old account with uber , from long time I am not using but money deducted from my acount many time ,I don't like this.
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Posted 3 months ago
Total fruad company i have lost my parcel worth 8000/- in parcel delivery booking dont use uber app
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Posted 3 months ago
I’ve been waiting for them to allow me access to my account for 3 weeks. They don’t see to care that for 3 weeks they owe me money and there’s no one that I can talk to on the phone to get my bank account updated. What Fortune 500 company has this horrible kind of customer service?
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Posted 3 months ago
I used to ride with uber but not since they would charge my bank account and then the amount was put on hold for 5 days??? Na. My bank said it’s not them, it’s uber. They got their money every time and yet, you put the amount in hold for 5 days. Not riding uber anymore.
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Posted 3 months ago
Uber Support is rated 1.1 based on 2,019 reviews