Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered an uber and it said 14 minutes to arrive so we waited in our pick up destination. The uber driver turned up on the wrong side of the ride which fair enough so we walked over to him and he drove off so we waited a further 10 minutes and he never came back when I spoke to customer support they were adamant we had to still pay the money for the driver not even doing his job they the company as a whole have refused to help. We feel very conned and after using uber for a long time are very disappointed especially with their customer support who seem to not care about the customers getting conned and then having to find alternative transport standing in the cold late at night very disappointed one star was me being generous.”

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Posted 1 year ago

“I was SHOWN a ride fee of 15.91. I was CHARGED 31.50. LAST TIME I use this jank service.”

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Posted 1 year ago

“I want to share my recent experience with Uber, which was quite inconvenient. We booked a cab because we were in a rush and preferred Uber over public transport for reliability. However, the driver took a long time to accept the request, and after waiting so long, the driver cancelled. The same thing happened again at the airport, drivers accepted the ride and then cancelled after we had already waited 10 minutes. This is really frustrating, especially when customers are in a hurry and count on Uber for timely service. Such cancellations not only waste time but also make the experience stressful. I hope Uber can work on reducing driver cancellations after accepting rides to improve customer experience.”

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Posted 1 year ago

“Worst Experience on 23.09.2025. Booked cab in morning 08 am on 23.09.2025. The driver came and I started putting my luggage in car. The driver started shouting on me and abusing me for keeping bags without asking. He was very unprofessional and said, he will not drop me destination whatever happens. Uber has no control over drivers and they can't do any help to customers on it. Better to switch Rapido where you can find atleast professional drivers.”

Uber Support 1 star review on 25th September 2025

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Posted 1 year ago

“I think Uber the company has a hole is terrible they don’t cover the drivers gasoline expenses or even pay any portion of it I don’t think anybody with a normal mind would work for this company it’s a disgrace it should be banned”

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Posted 1 year ago

“Genuinely the worst support experience I’ve had in my life. Of course they force you to do a chat bot. When you finally connect to a real person it is clearly someone from overseas, who will respond maybe once before ending the conversation. You’ll get followed up by someone who doesn’t even know what’s happening”

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Posted 1 year ago

“Uber has no accountability.Uber driver license plate # DDDY 077, dangerous driving on the highway nearly causing an accident. Silver Toyota Corolla. Uber has no system in place to file such complains. Incident reported to Toronto police with dash cam video.”

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Posted 1 year ago

“I had travelled with Uber cab and I paid the fare but still it's showing in my pending list and I am not able book any ride i have requested multiple times via email but still uber team is not working on this I am requesting again to check the case and do the needful”

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Posted 1 year ago

“Support can't resolve issues with instant pay for drivers to get money issues resolved immediately. I believe I do a good job in driving and risking my safety dealing with the public, but Uber doesn't care about that. Looks like Lyft is the better option”

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Posted 1 year ago

“They have really bad customer support someone need to shut them down”

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Posted 1 year ago

“Really bad service they delivered my food to wrong address and they don't want to return my money.”

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Posted 1 year ago

“Worst company”

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Posted 1 year ago

“I ordered an Uber ride displayed at €11. Upon arrival, they charged me €21 without me ever agreeing to this higher price. If I had seen €21, I would have chosen another service. When I reported the issue, here is their official response: (“We understand that the final fare of your trip was higher than what you expected. We have reviewed your trip and confirm that the final fare is correct. In some cases, factors beyond our control, such as increased traffic during your trip, roadworks, or unexpected detours, can affect the final price of the trip.”) In plain words, Uber shows a fixed fare, then charges more, and justifies it with traffic or roadworks: this is a deceptive business practice. I strongly recommend using Bolt, Heetch, or any other competitor that respects the displayed fare. Uber has been relying on its old quasi-monopoly, but with such practices, they’re losing it — and that’s a good thing.”

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Posted 1 year ago

“I would give 0 stars if I could. Today is the second time I've had to cancel a credit card due to Uber fraudulent charges. Chase caught it. DONE WITH UBER!”

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Posted 1 year ago

“Waited for too long, just to be rejected. Worst experience when you need some reliability.”

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Posted 1 year ago

“I frequently use uber motor for travelling, new thing I have witnessed that the biker who accepted the offer often when reaching the destination request to increase the fare than what is mentioned or accepted before The biker plate most of the time differ then mentioned before Doesn't accept the rider whenever required Wait time is too long, often reject when the destination is nearby High time to take charge or less it's destroying the reputation, nothing less”

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Posted 1 year ago

“I ordered food for my sick cousin to her address When Uber eats delivery reached destination my cousin was taken to hospital. I asked driver to divert the food to new address. He said it was too far. He would return it to restaurant if I cancel. I got charged by Uber eats, food never got returned to restaurant. Driver blocked my call. Uber eat customer service would not find out what happened to the food. I’m so angry with Uber eats. They have the most unfriendly and unhelpful customer support.”

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Posted 1 year ago

“Good morning so I booked an Uber on Thursday 18th of September for Friday the 19th of September no one showed up now am late for my interview this sucks really disappointed am done with Uber they are n ot reliable”

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Posted 1 year ago

“Bhadwe saale ride badalte rehte hai change krte rehte hai dimaag ka bhaang bhosada ho gya pehli or akhri glti thi meri jo mene uber ko choose kiya”

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Posted 1 year ago

“Driver DAYLA never delivered my food to ME, have no clue who she delivered to but it never made it to me. So I adjusted her tip to 0! Uber Eats then goes and force pays that driver anyway from my account when service was not rendered! I will be disputing it with my bank. I will never use them again!”

Uber Support 1 star review on 17th September 2025

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,773 reviews