Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,021 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

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“The driver dropped us in between. His tyre got punctured and didnt even have any spare options. Also, he started arguing for payment.”

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Posted 4 months ago

“Uber has never resolved a situation or any claim made by drivers deliveries . Uber use to post in customer Service that queries are resolved . This is absolutely false .I can read that they resolve queries an hour ago . I know people from Uber eats driver who have always experience discrimination or racism behavior from Uber platform because they are African American . So all AA have to be very careful since Uber attitude in Springfield Illinois where 90% of drivers are from India and they have the privilege to have the best batches as possible compare to us . This is a very dangerous and discriminative attitude and their policy need to be reviewed .Uber is highjacked by racist Hindus , I mean people from India .They take off your orders without compensation and you cannot complain even if you drove 15 miles away to pick up an order assigned to you . Few years ago Uber was almost perfect but not today .”

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Posted 4 months ago

“F u uber service, I pray you fail and fall down and your service gets terminated forever”

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Posted 4 months ago

“Their is at least one scammer in Uber support. I received a call from someone identifying themselves as Uber support that knew my Uber info. He knew how many tips Ive received. He knew my reviews. Everything. Called the number back and it went to an automated Uber message. He was trying to scam my Uber Pro card. Almost got me. Called Uber support. They of course deny the call. But I have the call documented and recorded. They have bad guys there on the inside. Beware!! DO NOT DRIVE FOR THIS ORGANIZATION. THEY HAVE CRIMINALS ON THE INSIDE!”

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Posted 4 months ago

“Uber Customer "Support" is a joke. See screenshot attached. 30+ days for a response after they BURY any way to contact support on their page. That's why people use Lyft.”

Uber Support 1 star review on 3rd January 2025

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Posted 4 months ago

“Uber doesn't pay everyone the money that people use their own vehicles to get paid with, it's like Uber picks & chooses to pay, my girlfriend and me did Uber eats and Uber didn't pay us the money, $180, then when we kept reaching out, they Closed her Account We have been waiting for over 15 business days now, Uber, where's the money? Michael & Jennifer”

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Posted 4 months ago

“I was charged for a delivery I did not receive because the driver did not have her ID upon arrival at the store. Unacceptable and was not refunded despite multiple correspondence with uber. Will never do business with them again!”

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Posted 4 months ago

“Charged for cancelling an order. Cancellation was done promptly after placing order. This sucks.”

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Posted 4 months ago

“When orders that should take 20-30 minutes takes an hour to reach a customer it’s ridiculous. I understand sometimes it’s busy or there aren’t enough uber couriers. But then businesses shouldn’t accept orders or if they see the uber couriers are too busy and they can’t find one, rather cancel the bloody order without any cost to the customer as it’s not the customer’s problem at this point. The restaurant can take it up with Uber to solve the problem and get their cost for the meal. I come home late from work. Rush to do laundry. While doing laundry I order dinner and my laundry is done before dinner is even picked up!!!!!”

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Posted 4 months ago

“they constantly close tickets without solving them”

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Posted 4 months ago

“They kicked me out for the rides without telling me why. I can do the deliveries only. I tried to reach out to them, and they still didn’t give me the reasons why I can’t do the rides or both the rides, and deliveries.”

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Posted 4 months ago

“÷WARNING÷WARNING÷WARNING÷ DON'T EVER DRIVE FOR UBER! WORST COMPANY EVER! DRIVE FOR VEEZU OR BOLT OR LYFT! STAY AWAY FROM UBER! THEY LIE ABOUT THE COMMISSION THEY TAKE. ADVISED IT'S 25% BUT MOST WEEKS IT'S NEARER 30%. THEY CAN SUSPEND YOU FROM DRIVING WITHOUT GIVING YOU AN EXPLANATION. YOU CAN'T EARN A LIVING WHILE THIS GOES ON, WHICH CAN TAKE DAYS. SUPPORT? THERE IS NO SUPPORT. JUST AUTOMATED RESPONSES. THEY'RE A JOKE. STAY AWAY.”

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Posted 4 months ago

“I used uber on December 31 2024 in Minneapolis to transport myself, daughter and luggage from the four seasons hotel to jefferson line bus station. The experience was awful and customer support was worse. The driver pulled up to an obviously closed building with a sign instructing where drop off should be and refused to bring us to the proper drop off site. I would have been fine with paying extra. We were told to leave the car and we're forced to walk 8 blocks with all our luggage to arrive at our destination. We do not live in Minneapolis and would expect better service than being left in an unfamiliar area to navigate on our own with, again, ALL OUR LUGGAGE. I contacted Uber for a refund on our ride and was compensated two dollars. Not only was the driver extremely negligent in leaving a 57 year old woman with a child by the side of the road in an abandoned part of Minneapolis, Uber was not even remotely correct in helping with a refund.”

Uber Support 1 star review on 2nd January 2025

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Posted 4 months ago

“Absolutely the worst customer service ever!! Tried to reach them about a delivery that was supposed to be 10 minutes but went 25 minutes beyond the time and paid priority “sorry nothing we can do” click wouldn’t even let me give a response.”

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Posted 4 months ago

“Difficult to reach When reached, don’t understand issue No customer care…”sorry, too bad!” Issue not resolved”

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Posted 4 months ago

“Uber has become a total scam! There’s absolutely no point in using this app anymore. I request a ride, get one price, and by the time I finish the trip, the fare is completely inflated! This is beyond frustrating and unacceptable. I’m done with this app — the service is a joke now!”

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Posted 4 months ago

“I can't even give one star, worst to the core in the 1st day of the year. Today, on the first day of 2025, my friend and I booked an auto through Uber. The driver picked us up from the main road instead of the corner where vehicles usually stop. When I checked the fare, it showed ₹54 for the ride from Egmore Metro to the Government Museum, Egmore. However, the driver demanded an extra ₹20–₹30. When I refused, he started ranting and accusing us of supporting corporations while neglecting auto drivers, and he continued blabbering nonsense despite my request to stop and charge only the shown fare. He also insisted that we pay in cash and refused any digital payment options like GPay. Upon reaching the destination, he didn’t drop us at the proper point and argued further. We paid ₹104 and asked for the ₹50 balance, but he claimed he didn’t have change or GPay intentionally. The situation escalated as he started using inappropriate curse words. Thankfully, some bystanders noticed his behavior, intervened, and scolded him, which helped us get out of the uncomfortable ride. Unfortunately, I’ve faced similar issues with other auto drivers booked through Uber, where they demand extra money and behave unprofessionally. I’ve also had another experience where a driver demanded an extra amount, and when I refused, he told me to cancel the ride. I ended up being charged a ₹15 cancellation fee, even though I wasn’t the one who wanted to cancel. Drivers often demand extra money and then refuse to move unless we cancel the ride, leaving us stuck while they remain at the same location for a long time. This is unfair, and I’ve been facing such issues repeatedly with Uber. Please take this matter seriously and address these problems to ensure a better experience for passengers. This is not just about the money but also about safety, especially for female passengers. I request Uber to take strict action against such behavior and ensure better experiences for riders.”

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Posted 4 months ago

“Piece of shit… you replace taxis… but when we need you we need a f’n update so we can’t use you… f’n BS… I hope no one ever used you again… which they will… but you’re just a joke… and you don’t even care… f you uber”

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Posted 4 months ago

“Incompetent animals working their customer service center, and that's an insult to animals”

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Posted 4 months ago

“Uber is good bad experience”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,021 reviews