Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,552 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,552 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“TERRIBLE and RUDE”

Uber Support 1 star review on 18th June 2025

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Posted 6 months ago

“I’m very disappointed with the level of support received from Uber. I submitted a complaint regarding a surcharge on my trip three weeks ago, but despite multiple follow-ups, the responses have been repetitive and unhelpful. It appears the issue is being rushed without proper resolution. After three weeks, I have yet to receive a meaningful answer. This has been one of the most unsatisfactory customer support experiences I've encountered.”

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Posted 6 months ago

“no help at all they dont even care if you have been scammed or not”

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Posted 6 months ago

“Me atendió Gustavo Castillon , me mandaba a hacer algo para solucionar mi problema con la aplicación y al momento se desconectaba , yo le decía que estaba en línea todavía , hasta que dejó de escribirme estando él en línea y al final se desconectó y me dejó a medias de todo el proceso larguísimo q había pasado ya”

Uber Support 1 star review on 16th June 2025

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Posted 6 months ago

“They support Trump”

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Posted 6 months ago

“"I've had consistently negative experiences with Uber, finding the service to be highly unsatisfactory. I've observed that drivers often engage in deceptive practices, such as intentionally delaying their arrival or remaining stationary far from the pickup location, which effectively forces passengers to cancel their rides. To address this, I believe Uber should reconsider its policy of displaying the destination to drivers before the ride is confirmed and picked up, as this seems to contribute to these issues."”

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Posted 6 months ago

“Uber has no customer service or support. App support is just auto generated answers. One of the worst companies I've dealt with.”

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Posted 6 months ago

“Higher prices and customer service no longer refund when they know that an order is wrong. They are no longer putting customers first… if they ever did. It’s all for profit.”

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Posted 6 months ago

“In Dubai Uber is very bad, unreliable. Take normal taxis much better”

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Posted 6 months ago

“Subject: Complaint Regarding Miscommunication and Request for Compensation Dear Uber Support, I am writing to express my deep frustration and disappointment with the way my recent issue was handled. Yesterday, I contacted your support team regarding a lost phone that was left in an Uber vehicle. I was informed by your representative that the driver did not have my phone. However, based on the phone’s location, I personally tracked the driver down—using my own time, fuel, and energy—only to discover that the driver did indeed have the phone all along. This misinformation led to unnecessary stress, emotional upset, and a complete waste of my resources. This experience was not only deeply upsetting but also avoidable had I been given accurate information. I expected better from Uber's support team, especially in such a distressing situation. I would appreciate a formal apology and a reasonable reimbursement to cover the fuel and time lost in resolving an issue caused by the failure of your internal communication. I look forward to a prompt and fair resolution.”

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Posted 6 months ago

“Outrageous scam and zero customer support I specifically requested a standard taxi via the Uber app for £17. During the ride, the amount was refunded back to my card, and once the trip ended, I was suddenly charged £37 – more than double the original fare. No warning, no explanation, nothing. This is completely unacceptable and feels like a scam. What’s worse: • The in-app Help always says “support not available at the moment”. • The phone number is no longer active. • Email to monitored. There is absolutely no way to speak to a real person, and no way to get help when something goes wrong. If I don’t receive a full refund immediately, I will report this to the relevant consumer protection authorities. Uber should be held accountable for this kind of behavior.”

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Posted 6 months ago

“Reported an issue of order not being delivered. My delivery instructions were clear -"meet at door", I waited at my door with the door opened and no one arrived with my order but it was marked as delivered. I immediately reached out for support .According to uber support the driver followed the correct protocol and therefore I'm not eligible for a refund , even though no one showed up to deliver .I also always leave a tip for the driver while paying for my order .This is poor service and a disappointing approach as it's not my first time using uber eats and never had issues before this. That being said , I will not be using this service again and already let some of my peers know , and they will also not be using this service going forward. I will also let more people know about this experience so they can also avoid this issue”

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Posted 6 months ago

“I've been trying to set up an Uber account. I did have one some time ago. I've listed everything they asked and nothing gets processed. I would not recommend this company. There is no customer service help available . I'm going to have to go to to a competitor.”

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Posted 6 months ago

“I used Uber a lot in Vegas when the buses weren’t running last year. Every single driver demanded a big tip, even if you were going 5 minutes away. One driver got mad because all I gave him was a 5.00 tip. He literally took me 5 minutes away. I couldn’t walk to where I wanted to go because it was too hot. Next time in Vegas, I’ll take my chances with the heat. They were making a lot of money with the construction and no buses. Plain greed.”

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Posted 6 months ago

“F you Uber never will I ever use the app again”

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Posted 6 months ago

“Worst customer service ever”

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Posted 6 months ago

“Extremely long waiting time Waste of time”

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Posted 6 months ago

“Today (12/06/2025) , driver cancelled the ride after making me wait for 10-15mins These instances are there mostly on daily basis . Kindly do something about it”

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Posted 6 months ago

“Racist, Trump loving CEO”

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Posted 6 months ago

“I'm a Uber driver. This company has the worst customer service ethics in the world. They shutdown the phone lines allowing contact through their app only so if you have issues with the app there's no way to contact them. Plus help is limited to a menu of specific items. There's never a real person to address your problem, is just AI programs.”

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Posted 6 months ago

Uber Support is rated 1.1 based on 2,552 reviews