Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,552 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,552 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The call center employees are polite but unable to do anything to really take care of valid issues (such as valuable lost/stolen items) with their drivers. I've been tracking an Uber driver all morning who we will consider a thief. If you are unable to help the riders who pay the fares, there's little point in using the service.”

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Posted 6 months ago

“For the past two months, I’ve been unable to book rides due to a technical issue in the Uber app, and despite raising multiple complaints, the problem is still not resolved. What’s worse is that Uber’s customer service is absolutely pathetic — all I’ve received are copy-paste replies and empty promises. No one bothers to follow up or provide an actual solution. Every time, they claim it’s “being looked into” — and then silence. I used to depend on Uber daily for my office travel, and this technical failure has seriously impacted my routine. But Uber doesn’t seem to care. Their lack of urgency and accountability is shocking for a company of this size. If this is how they treat loyal users, then Uber is clearly not the reliable service it used to be. I’m writing this review so others are aware — if the app fails, don’t expect any real help. You're on your own. Uber, it’s high time you fix your system and stop taking customers for granted.”

Uber Support 1 star review on 6th June 2025

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Posted 6 months ago

“They charged me for Uber One when I didn't even use it properly and now have blocked me from further using Uber till I clear my charges for a service I never used. Fraudulent charges applied should never be tolerated big these companies can threaten customers like myself.”

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Posted 6 months ago

“Poor website, no customer service Will delete app.”

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Posted 6 months ago

“Very bad service. My order is over 40 min late and all they can recommend is a free cancellation with no meal or a $4 credit. Yeah definitely not. Was talking to Diwanshu Singh and he just ended the chat when he didn’t want to talk anymore or find other solutions”

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Posted 6 months ago

“Uber Canada, where is my bag? I don’t usually post, and I tend to keep to myself on social platforms. However, this experience has compelled me to speak up—not to seek a new opportunity, but to highlight an issue with Uber Canada’s customer service. I recently visited Winnipeg, Canada, to attend a relative’s 40th birthday celebration. After the event, my cousin kindly arranged an Uber ride for me, my daughter, and two of our relatives’ children. We had quite a group and needed to get home safely. At the time, I was managing a cranky 19-month-old, along with my purse, phone, diaper bag, and a change of shoes. Shortly after the trip ended, I realized I had left my micro handbag in the vehicle. I immediately asked my cousin to contact Uber through the app, which stated I would receive a response within 24 hours. This is not the first time I have accidentally left something behind in an Uber (London, UK to be precise). In fact, I have always had confidence in the platform’s ability to assist in retrieving lost items. However, 48 hours passed without a response. I then turned to Twitter (now X), tagging @uber_support. To their credit, I received a prompt reply requesting my email address and phone number so they could follow up on the complaint. I was informed that the driver had been contacted. I followed up again the next day and the day after, only to receive the same generic response and a promise that I would hear back within 48 hours. Still, no one contacted my cousin. Eventually, after public comments on Twitter, Uber responded on the app to acknowledge that they had received all my messages and would follow up. Yet here I am, ten days later, with no email, no phone call, and no resolution. The bag is still missing. It is deeply disappointing that such an experience could occur in a country known for its standards and on a platform that prides itself on transparency and service. It is disheartening to see that Uber Canada appears to place more value on operational efficiency than on delivering meaningful customer support. I am asking—once again—where is my bag? I have exercised an extraordinary amount of patience, and it is time for answers.”

Uber Support 1 star review on 5th June 2025

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Posted 6 months ago

“Had my daughter in-law and 3 year old grand daughter hire an Uber for a short trip on the city.She had the car seat there but the driver wouldn't install the seat and told her it wasn't necessary BY law a child of a certain size/ weight must have their own seat.Lazy and irresponsible driver should not be driving anyone”

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Posted 6 months ago

““There is no support with Uber. And They automatically charge wait times even though the driver can clearly see me walking as quickly as I can towards the car (I'm75). And They post a price for you to choose a ride and then they add so many fees on top of it. False advertising!!!!!”

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Posted 6 months ago

“Uber service has gone from bad to worse. Drivers are cancelling trips and passengers have to wait at the airport for atleast 30 mins to get a ride.”

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Posted 6 months ago

“I was charged a large cancellation fee for an Uber eats order that I cancelled instantly due to it being directed to the wrong address. I could not have cancelled faster. Support were no help, claiming there was nothing they could do.”

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Posted 6 months ago

“Worst experience with uber eats. Called customer support and they were awful , they didn’t really help and they just don’t have answer to anything!”

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Posted 6 months ago

“There is no support with Uber. And They automatically charge wait times Even though The driver can clearly see my husband walking with a cane. And They post a price for you to choose a ride And then they add so many fees on top of it. False advertising!!!!!”

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Posted 6 months ago

“Our order was over an hour late. It was just sitting in a car for for over an hour and would not give me a refund. Worst customer non service ever”

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Posted 6 months ago

“I used 3 times uber. On uber app it shows 3 transactions. On my bank statement, I have been charged 6 times. One uber failed to pick me up and charged me twice. Customer service over chat is not helping. Horrible service. I removed my credit card from their app and switched to uber cash. Fraud and Fraud.”

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Posted 6 months ago

“Extremely Disappointing Experience – Driver Marked Trip as Complete Without Pickup I had a very frustrating experience with Uber. The driver never picked me up, yet falsely marked the trip as “started” and later “completed.” I was charged for a trip I never took. I immediately contacted Uber for a refund, but they only issued a partial refund, which is unacceptable given the circumstances. To make matters worse, I tried to escalate this through customer support, but was repeatedly blocked by automated responses from the app. No human agent was made available despite multiple attempts. This is a clear failure in service, and I expected much better accountability and support from Uber. I’m extremely disappointed and will reconsider using this service in the future unless this issue is properly resolved.”

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Posted 6 months ago

“You overcharged for rides when I research how far and how much it would cost it was $13 but every day I’m paying almost $20 to go 11 miles. That’s ridiculous. Terrible.”

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Posted 6 months ago

“My wife has had a bad day at Ottery in Cape Town Uber driver called Williams driving a Silver Suzuki swift registration number. CY 111729 was very rude to the lady.”

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Posted 6 months ago

“They are pathetic when it comes to support... They expect ua to give ratings to their drivers only to reduce the comission they are suppose to give them...”

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Posted 6 months ago

“Very bad 1 hours ho gaye koi car nahi mili very bad”

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Posted 6 months ago

“I raised a complaint because a driver refused to take me and my friends to our destination because we has luggage and Uber then had the audacity to charge me a cancellation fee for THEIR drivers refusal. Then then proceeded to close the case because I had "cancelled" a request on the same day (before a driver had been found) but ignored the fact that I had paid £21.99 after that. I calledand they fobbed me off by telling me a supervisor will call back and no one did. I will proceed to cancel my account after almost a decade and use BOLT as my sole service provider”

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Posted 6 months ago

Uber Support is rated 1.1 based on 2,552 reviews