Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,021 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,021 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service from your customer service team Customer support very poor language used”

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Posted 4 months ago

“I booked a ride from Bhiwandi to Mumbai but the vehicle had some technical issues and the driver has stopped the car in half of the way. I asked Uber customer care to provide an another vehicle to reach me to my destination but They refused and told me to pay the amount which was almost 90% of the full ride fare. I had to take a auto rickshaw.”

Uber Support 1 star review on 27th December 2024

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Posted 4 months ago

“Uber removed my brand new car when a previous car was involved in a crash. After I send photos of the new car they reinstated it, then removed it again 2 days later. Each time I ask for it to be reinstated it takes a minimum of 2 days to be done. Lost 4 days of work in the busiest period of the year.”

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Posted 4 months ago

“Very complicated to cancel a ride booked by mistake. Drivers no help, only concern was his rating. To hell with customer service.”

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Posted 4 months ago

“It is a mixed review. I was pleased with the quick and informative response to a ride request. On the other hand, the Uber site advertises that it is prudent to reserve ahead of time to make sure a ride will be available. I tried to make a reservation for an hour and a half later....twice. Both times I was informed that an immediate driver was on the way. I had to cancel twice because I didn't need a ride immediately. Two cancellation charges resulted. Reserving a ride right now worked better. Mixed review.”

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Posted 4 months ago

“KA02AG9069 Shivakumar..big fraud”

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Posted 4 months ago

“Disturbingly POOR customer service. I received probably about a dozen emails about a free 3 month trial for UberOne if I signed up. Every single time I went to “claim” this offer I was charged. I raised 4, FOUR tickets to get the promo I was offered and I was NEVER responded to. Everything is done by a pathetic chat (makes sense since it’s so easy to ignore and hold no one accountable). My issue always had to be sent to a “specialized team” lmao. What a joke- a specialized team who just never responded and then would come back months later and ask if my issue was resolved when clearly it wasn’t. What a pathetic company. I used the last of my gift card and won’t be returning as a customer ever!”

Uber Support 1 star review on 26th December 2024

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Posted 4 months ago

“Uber pricing is RIDICULOUS!!! Not only has their prices have increased by 30%!! They charged me a booking fee of almost $10.00 and a $1,50 of wait time!!! Note my uber was a black suv and according to uber you have a 5 minute wait time. According to my surveillance system I was out of my property on under 5 minutes. No more uber for me!!!”

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Posted 4 months ago

“UBER - Outrageous pricing!! What has happened to uber? I took an uber to toronto island Airport --a 10k drive--$53.00! So much for an inexpensive alternative to cabs!!! The driver got $28 from the fare. Thats crazy. Unfair to drivers and passengers. It is no longer an affordable opton..”

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Posted 4 months ago

“Hi, I booked an Uber ride om Christmas eve from my office [Wipro, Sector 20, Plot no 480, Gurgaon]. The drive came and asked me for my OTP. After I gave my OTP, he said first we will drop his stuff (saman) and will move to my drop point which I declined and tried to cancel my ride. He immediately canceled it from his mobile phone and drove away. SO, WHY SHOULD I PAY 22 RUPEES FOR YOUR HORRIBLE SIRVICE!”

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Posted 4 months ago

“3 out of 4 support does not solve the issue. the only solution provided is uninstall the app..really?”

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Posted 4 months ago

“uber eats have drivers that half of the time dont know where they are going to deliver food or drop off at wrong address and instead of listing a business as close they will let you place a order wait and then cancel cause the place is closing the worst I try to use uber eats very minimal”

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Posted 4 months ago

“We scheduled a ride at 4:15 AM on Christmas Day for a ride to the airport. Our driver canceled 8 minutes AFTER he was supposed to arrive. That didn't leave us enough time to reschedule and we had to wake a friend up and get him out of bed on Christmas Day to make our flight.”

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Posted 4 months ago

“The first time I used Uber or tried to use Uber I placed an order for lunch wait two hours and never received it. Just nothing worst experience of my life. I’ll never use those guys again if you’re hungry go to DoorDash.”

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Posted 4 months ago

“Unbelievable”

Uber Support 1 star review on 25th December 2024

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Posted 4 months ago

“If I could I would not leave a star. I was renting a car with hertz program. Payment was due but I didn't have the money in account. When I put money in, uber decided to send my money to an old card that was overdrawn. Resulting in them keeping my money. I lost car, job, home and left me completely embarrassed stranded outside hertz.it obviously hit my credit as well. I emailed and spoke with a million reps. All for nothing. Just to get a massive amount of letters from hertz demanding the money uber decided to send to a inactive card. I am still recovering from this. I was a five star driver with over 4,000 rides, all to get shafted and ignored like garbage. I just want uber to own up to their mistake and settle this balance since it was uber who sent my car payment to wrong card. This was a very difficult time for me. Please help.”

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Posted 4 months ago

“I requested an uber, and the driver drove too fast, he did not speak English. He was also very rude in his mannerism.”

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Posted 4 months ago

“Uber is a JOKE I have spent A LOT of money with them. They double charge then try to say oh it will fall off then when I show them it has been paid oh the bank will give it back. I'M DONE.”

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Posted 4 months ago

“Never had a problem till yesterday when they charged me twice for one trip.”

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Posted 4 months ago

“It is worst. Decided never to use Uber. Pathetic service”

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Posted 4 months ago

Uber Support is rated 1.1 based on 2,021 reviews