Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,022 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is no longer ANY customer support. I keep getting messages from Uber that charges have failed…yet they have NOT failed and credit card issuer confirms there is no problem. There is no way to communicate with Uber about this so, given the company’s history, I can only conclude this is Uber trying to defraud me. The FBI needs to investigate.”

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Posted 4 months ago

“The system was sending me to the wrong address far way from my home destination. It force me over and over and changed my address to it address every time. Very dangerous You can not trust uber. Then turn around and charged for changing my adress. They are crooks trying to still from the senior citizen. Over and over I will let my 5.000 church friends know. So they start using lift. Never uber. Tayed to call custumer service with bad results. Never answered. This company dosen't have any support for it clients. Why they keep on sending me to a flooded zone in SummerSun Dr.?????? I do not live in there. My adress is : 4227 Rax place...”

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Posted 4 months ago

“I don’t like that they up charge when ever it snows and lie!”

Uber Support 1 star review on 19th December 2024

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Posted 4 months ago

“I have 7 charges on my bank account and have NEVER used uber!!! I have reached and searched and called every number I can find to no avail! Uber needs a customer support line without creating an account. There is no way on earth I am going to create an account when I already have fraudulent charges with no way to dispute them and never even had an Uber account!”

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Posted 4 months ago

“I got charged when Uber Driver failed to turn up, when I called the Customer support they were not helpful, and no refund was made. I no longer use their service.”

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Posted 4 months ago

“Day after day being told to reupload documents, on the fourth day they finally told me it was the wrong file type. Chat support is useless third world ESL phone and keyboard jockeys. No resolution for any problem.”

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Posted 4 months ago

“Customer service is full of Indian people(nothing absolutely wrong with that) who will shut the phone or chat to your face!”

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Posted 4 months ago

“Support have no clue what they r talking about,and every Hong up on drivers”

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Posted 4 months ago

“Very terrible company. You can’t speak to anyone directly. You have to hope you get your lost items back, the support tells you to contact the driver and the driver isn’t willing to meet you or even answer the phone. This is the worst company ever. Lyft has customer service. Uber tells you to wait 24 hours you may or may not get your items back.”

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Posted 4 months ago

“Just does not work. No support”

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Posted 4 months ago

“Uber are a bunch of thieves the company itself and their drivers. I lost my car lately in a car accident and I m getting uber more than 4 times a day. They are ripping me off. Their drivers cancel whenever they want for no reason and charge me $5,96 cancellation fee everytime their drivers just want to mate an easy $5.96 and cancel on me. also I bought a $30 gift card and while scratching the numbers I have erased a couple so I couldnt use it. I reached out to them and gave them all the info they requested and its been more than 4 days now, they are ghosting me. these are just a very few examples. The more you will use uber the more you will find out how garbage and scammers they are. LYFT on the other hand I have no complaint so far. They are neat. I have posted screenshots of my account so you guys believe me. Look at all the 5.49 cancellation fees from their drivers and also the last cancellation fee was $9.33 and guess what ??? The whole trip cost was supppsed to be $5, and the cancellation fee is twice the price of the entire trip ???? No comments. If you want an advice, don’t walk away from this company, run!!!!!!! Their customer service is ignoring me even about the gift card, I sent a screenshot also to prove it. I m going with LYFT for sure from now on. And as long as my issues aren’t fixed I am not going to stop warning everyone against this crooked company because it was never this bad before.”

Uber Support 1 star review on 17th December 2024

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Posted 4 months ago

“I ordered a pizza out of town in Nampa Idaho. The driver called me and asked what room i was in. And asked me for my pinn and said he was here. 61 dollar delivery and he never showed up. I contacted Uber eats and they said I gave my pinn number it's final. They stolen my money and my food. I give them minus 100 stars . Please don't use them. It's different if something isn't right. Thanks for reading”

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Posted 4 months ago

“I hate this pathetic scam "business" so much. This trash needs to be boycotted”

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Posted 4 months ago

“Uber customer support should have an option for 0 stars or even negative rating options. Horrible customer services and even worst employee and drivers.”

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Posted 4 months ago

“The worst customer service I have ever seen. You can’t talk to a human and an AI chatbot is available which doesn’t address anything. I was charged for rides , I didn’t use and I needed the money to take my pet to the vet. They’re still not responding”

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Posted 4 months ago

“The worse service ever! No guarantee of anything! Food deliver over 4 hrs after buying it! I eliminated the app! Won’t use ever again! Will tell all my friends and family about it! Uber is the WORSE food delivery system EVER!!!”

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Posted 4 months ago

“I am extremely disappointed with the customer support I received regarding a recent trip. The driver never showed up to pick me up, leaving me stranded and inconvenienced. I promptly reported the issue, expecting a fair resolution. However, despite reviewing the trip, Uber still charged me for a service I never received. This is unacceptable. A company of Uber's scale should prioritize customer satisfaction and fairness. Charging customers for incomplete trips is not only unfair but also erodes trust in your service. I expected better and urge Uber to revisit its policies to ensure this doesn’t happen to other users in the future. I also request a refund for the unjust charge.”

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Posted 4 months ago

“Extremely pathetic support from Uber. They dont listen to you and will end the chat for no reason or with just a set of pre-written statements that we've helped you or someone else with contact you! And absolutely no help. No point in complaining - stay away from Uber and Uber eats and use other services.”

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Posted 4 months ago

“Uber makes it near impossible to complain. Just had a food order cancelled 1.5 hours after it was placed. No apology or credit note for ruining my evening. Ridiculously bad customer service”

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Posted 5 months ago

“Order was on its way, a 10 min journey for 70 mins. Customer service all computers then deliver cold food and end chat. No come back they do what they like. I’ve cancelled uber one now and will only use cabs not food delivery.”

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Posted 5 months ago

Uber Support is rated 1.1 based on 2,022 reviews