Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,717 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,717 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered food they came to the house but never left the food they pulled right off. They didn’t take a pic or anything but said we got the food, my kids were starving and I spent over $60 on dinner that we never got and that the driver ate! Uber wasn’t helpful at all they didn’t care! I’m done never using them again don’t let this happen to you”

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Posted 10 months ago

“I reserved a ride to work. The gentleman who picked me up, his name is Kendall. He was on time. He greeted me with a smile. I was so beyond grateful that I made it to work. I didn't have to call out with no ride. Kendall was my hero. I owe him a big thank you. He made my first impression of Uber a company I could count and rely on. I want to tell him how grateful I am to him. I could tell he is a hard worker and I hope life treats him kind thank you Kendall”

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Posted 10 months ago

“They are worst”

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Posted 10 months ago

“Firstly, the app stopped showing the fare rate for a few days now. Secondly, today, it showed my trip is still active even though it ended around 8:30am (now it's 5:02pm). I am not able to make anoter trip. Lastly, it is impossible to get help when you need it! I tried using the chat bot hoping I will be able to get help that way, since there was no other option. If I could give 0 stars, I would!”

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Posted 10 months ago

“Poor customer service, delete Uber app off my phone.”

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Posted 10 months ago

“I couldn’t get any help at all. The bit simply told me that the fee I was charged was the same as the estimated fee even though it was more than $10 over that cost. 3 toll roads were used without asking what I wanted and I was unable get any redress. This has been happing very frequently over the past 10 days. I couldn’t access the messages in a way which allowed me the opportunity to share my experience with Uber.”

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Posted 10 months ago

“Absolutely ZERO customer service. Everything is directed to the app. The worst customer service I have ever experienced!”

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Posted 10 months ago

“I'm really disappointed with the customer service I received. I got two responses that had nothing to do with my actual complaint, and one of them even included the wrong name—making it clear that my issue wasn’t properly read or addressed. To make matters worse, the second response was just a copy of the first one. This kind of support feels careless and unhelpful.”

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Posted 10 months ago

“How are you going to charge 91 dollars for a ride and only pay the uber driver 35 dollars. The uber driver even told me how completely unfair this is.”

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Posted 10 months ago

“They over charge me for rides”

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Posted 10 months ago

“'Uber minutes' are like 3-4 x real minutes. The app messaging states oh just a few minutes away, which is often rubbish. A driver allegedly 3 min away just took 20, at 11.30pn in Huddersfield. This app does not respect your safety.”

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Posted 10 months ago

“Im still waiting for a ride at 4:30am and i need a ride to get to work on time but uber isnt making it easy tryinng to get to my truck . Now showing no available drivers in a highly populated area”

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Posted 10 months ago

“Uber has started to overcharge and on top of that they have started asking for tips and when matter reported to grievance team they are rude”

Uber Support 1 star review on 4th July 2025

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Posted 10 months ago

“Dear uber I'm sindhu by my google account u can check that i m a regular user of your app since 2-3 years, my concern is wherever I book uber premium which is a lot costlier than any other variant in your app the car I get is swift dezire and this has happened almost 10 out of 10 times and cars are also not in great condition . After paying more than double amount of money if you provide this kind of service it is not justifiable. Kindly include real premium cars with good condition”

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Posted 10 months ago

“Food got token by Uber driver .. they hired thief's n all”

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Posted 10 months ago

“Criminal. After waiting for 3 hours my order was marked as delivered. Except it wasn't. I spent hours arguing for refund and being told I wasn't eligible. I eventually got a partial refund. For the food. Apparently they think they get to keep the drivers tip for the order he didn't deliver. I'm never using Uber again”

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Posted 10 months ago

“This is the worst plataform I been 3 year on a background check with them and they still reviewing my documents it doesn’t make any sense and if you wanna talk to customer service, they don’t have that they only want you to send them text message. I think this is not the way you run a platform.”

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Posted 10 months ago

“I used Uber eats to deliver my food. I even gave the drivers a tip I had to cancel my order because they kept changing drivers/delivery drivers like five times plus the time kept changing. Remind you I am at work on lunch break while this is happening. My total cost of food was $55. They charge me the whole $55 because I canceled my food. I only have 30 minutes to wait on my food not a hour or two but AnyWho, thank you Uber eats we will never use you all again. Hope it was worth the services”

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Posted 10 months ago

“If u could give uber support zero stars, i would. I’ve been going back and forth with them on a random $1 expense that is not a hold and is not accounted for on any of my receipts. I explained multiple times that I need all amounts accounted for via a receipt for business expense purposes and was given no help fixing the issue. Over the course of our messages, the random $1 was never clarified and different customer service representatives on the same chain kept changing the reason. It went from “it’s likely a hold on your account - wait a few days” to “this is within the estimated range for your trip”. I explained that I didn’t even care about the expense (though it was frustrating they couldn’t even pin down the reason for it) I just needed an updated receipt. They kept avoiding the question and closing the message chain (saying they completed the help request).”

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Posted 10 months ago

“The uber ride had started off good, the driver had a nice car and it was a relatively quick ride in the city. I had no complaints until I noticed I left my bag in the car right when I got out. I immediately personally contacted the driver about the missing items and uber had contacted the driver as well, but it’s been 24 hours and I still haven’t heard anything back. I understand that uber and the driver aren’t responsible for lost items. But the driver had not picked up his phone when I called him personally and I had called him more than 5 times, which made it impossible to even get a chance to have my missing items back. The point of uber is to be helpful, but apparently not when it comes to missing items. So, it’s sad to see that all they care about is money and not true genuine costumer service.”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,717 reviews