Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On Nov 29th. I went to pick up my child blanket from daycare. The driver told me I should leave my 4 year old child with him. Told him no. He does not know u. He gave me a smirk on his face. Told him he was a sicko.”

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Posted 5 months ago

“The driver's car light didn't come on when I opened the door so I inadvertently left my cane inside. Uber wouldn't let me message her. She sped off before I got to my steps. Uber said it would cost $20 to even inquire about my cane. So, I downloaded Lyft to use for now one.”

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Posted 5 months ago

“No support”

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Posted 5 months ago

“My neighbor left her phone in her Uber card yesterday. She never heard from the driver and came to me to use my phone to contact Uber customer service (I use the term in the very loose possible way). ALl you can do is "chat" with "human-powered" representatives (autobots) and get the same word for word replies with each question. If the bot feels it has given you all you need it ends the chat!!! I was able to access her ride account only once and give them the info (Driver, ride time date and addresses). They tried to contact the driver but, of course, he didn't answer. We never got an update or the return of the phone. I tried calling the phone and it went straight to voice mail. I texted and no response. My friend is elderly and frail so wasn't able to report via her computer app. Very disappointed and appalled the the lack of "service" from Uber. I will never use them again. At least Yellow Cab has easier ways to contact their company.”

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Posted 5 months ago

“Left phone in uber car. Horrible service. Never connected with driver. How is it possible not to be able to talk to a person?? The chat line sucks. The reps kept ending the chat when they felt the problem was solved. It is so hard to get back connected. I still have heard NOTHING on the missing phone. I called the phone multiple times until it just automatically went to voice mail. Will start using Lyft to see if they are any better or yellow cab. They can be contacted so much easier!!”

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Posted 5 months ago

“I’ve been a rideshare driver for the past 6 years. The horror stories that I’ve heard from drivers and riders concerning Uber’s unscrupulous business practices is never ending. Uber are absolute thieves, liars and extreme manipulators. They should be sued and put out of business! Their greed knows no boundaries!”

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Posted 5 months ago

“Stealing money, theiving bustards”

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Posted 5 months ago

“I have been pretty much ignored because Uber support is 100% done by BOT. Not 1 single response to my voucher problem.”

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Posted 5 months ago

“Horrible customer service. I've been trying to have a conversation for over 2 weeks about the same issue I have in my account and I have to explain over and over again to different people through emails. Still the hacking problem hasn't been solved.”

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Posted 5 months ago

“I wanted to ask a service to go to Tysons Center in the morning. It was very cold. Uber asked me to click a spot to be picked up, showing me four buildings away from mine, so I had to walk one block and a half. Why? I am wondering why. The service is not good the. I decided to walk and take my bus.”

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Posted 5 months ago

“Uber eats is terrible service, literally just brought me somebody's meal which is valued less than my order and told me to call the restaurant baring in mind he is the person who messed up the delivery because he is not able to understand English I know this because one order number is #fce97 and the other is #a7e81”

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Posted 5 months ago

“Terrible Experience – Worst Support Ever: I contacted Uber support twice about an issue, and both times they just transferred me to another team and never followed up. I wasted so much time and money, and still got no help. Their support is completely useless, and they couldn’t care less about resolving issues. I will never use Uber One again and will never recommend it to anyone. Absolute garbage service.”

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Posted 5 months ago

“First of all, all summer long the drivers I ride with didn’t use Ac. You charge way to much if there an events going on around town. You tack the amount to my checking account and then the same amount is put on hold for 5 business days. It’s not my bank doing it, it’s uber. I see no reason to give the driver a tip after dealing with all that.”

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Posted 5 months ago

“The worst company to work with. They don't care about their drivers . When you need help you can not talk to anyone in person. And they never fix the problem. You just waste your time writing messages.”

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Posted 5 months ago

“There's no way to talk to an actual person or even chat. It's ridiculous. Uber sucks and is stupidly expensive.”

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Posted 5 months ago

“Uber collect a lot of money from the customer and pay 1/6 of it to the drivers, especially when it’s on surge”

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Posted 5 months ago

“November 21,2024 Uber eats. providing specific address instructions delivery person, Alvaro delivered to the wrong address. Called me and I guided him to the correct address. He continued to argue that he was at the correct address where his GPS told him to go. after ten minutes of arguing he finally arrived. Very disrespectful and onery. Heavy language barrier and I believe that this should be address by Uber. Service was poor and I will not use Uber again. I will use another service that can give you true service and not someone that cannot speak and understand the language. Poor choice of hires.”

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Posted 5 months ago

“Thieves, worse company ever, changed to Lyft”

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Posted 5 months ago

“I was charger $75 for a $46 trip. I report the issue requesting an adjustment and Uber support lied repeatedly about the number of refund requests from my profile. I have never requested a refund and I’ve been using uber since 2015”

Uber Support 1 star review on 24th November 2024

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Posted 5 months ago

“Uber is awful and please watch your totals.. they are sneaky and add fees on here and there in hopes you will not notice”

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Posted 5 months ago

Uber Support is rated 1.1 based on 2,023 reviews