Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,463 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uber is a driver's rip-off business. I would never ever get involved in this business if I would know how dishonest this company is. Poor drivers, if they just calculate all their expenses, including car depreciation, insurance, gas, repairs and risk value they will realize they are making $13-$15/hour. They recently charged me the background check. I'm definitely looking for another job.”

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Posted 6 months ago

“Horrible . They charge you then they look for a ride. Then it's unavailable then they refund you . Looks bad man. 1 star. Won't use Uber again”

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Posted 6 months ago

“quotex is a trading platform that many people find useful and easy to use. One of its best features is its simple design, which makes it great for both beginners and experienced traders. Even if someone is new to trading, they can quickly learn how to use the platform without feeling confused. For those who know more about trading, Quotex offers many helpful tools and indicators to analyze the market and make better decisions. Another big advantage of Quotex is that it offers high returns on trades. If a trade is successful, the profit can be more than 90%, which is much higher than what many other platforms offer. This makes it a popular choice for people who want to earn big profits from trading. Also, Quotex does not charge any extra fees when you deposit or withdraw money. Many other platforms take a small fee during these transactions, but Quotex lets you keep all your money, making it more cost-friendly. i love this”

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Posted 6 months ago

“Daniella. Absolutely useless. I called the support to get a ride for a senior stranded at my store. She could not help at all. Could not get a ride. And unfortunately the old man didn't have a cell phone and customer support can't transfer me to get help for this old man.”

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Posted 6 months ago

“My sister was picked up for a trip to Bakers Concrete in Monroe, OH. The driver proceeded to drive her to Hamilton, OH. My sister told her she was going the wrongvway. The lady wouldn't stop until my sister got a little irate. Then uber refused to refund me for the ride. We had to pay for a Lyft to get her to her destination. Nobody ever contacted me. It was a stupid bot that solves nothing. I'll be deleting uber off my phone & never using or recommending them ever again. My sister has severe anxiety and went into a full blown anxiety/panic attack by the end of her trip. Thanks for nothing. Would still like a refund.”

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Posted 6 months ago

“First, impossible to even contact the customer support through the app. Managed through browser instead. Agent would straight up refuse to respond to anything I said and just copy-pasted unrelated answers. Good luck everybody”

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Posted 6 months ago

“Support reps don’t provide help. They talk around the question”

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Posted 6 months ago

“Ordered Uber ride at Vancouver Airport. Uber deiver did not show. Waited a hour, phoned Uber support. Uber support disconnected phone call while I was waiting to talk to someone, and uber canceled my pickup at the same time on the app.”

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Posted 6 months ago

“Have been talking to online support. Restaurant contacted me directly to let me know they were out of item. We agreed I'd cancel the order on my end. Uber refuses to issue a refund, even for items unavailable, because the restaurant contacted me & I did not reach out to Uber.”

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Posted 6 months ago

“Doesn't appear to protect their Black drivers. Case in concern: Desire Keys incident. Uber should be ashamed. Update?”

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Posted 6 months ago

“Aaizavadey chutya sarkhi location auto select kartat randiche bhosiche chutya app install karu naka he bhosdiche”

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Posted 6 months ago

“UBER IS CRUPTION USES DRIVER TO MAKE MONEY OFF THEM I WAS SEXUAL HARASSMENT AS A FEMALE DRIVER I GOT DEACTIVATED.”

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Posted 6 months ago

“I am done dealing with Uber. My drive never showed up 15 minutes after he supposed arrival. I canceled tebok3d with another driver. Uber will not refund my cancelation fee.”

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Posted 7 months ago

“I was charged twice for one trip! First charge was $108 and the second charge came after the trip 3 hours later in the amount of $141! When I contacted uber they told me it was a hold but I was never refunded! When I contacted my bank and filed a dispute Uber charged me again making me pay the disputed amount and they said they couldn’t issue a refund after 30 days, however there is no customer service line to contact or a live agent thru the app. Do better UBER!”

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Posted 7 months ago

“I had a prescription delivered today from Walgreens by Uber, however it never shows up on my Uber app. Its super frustrating because the drivers around here are amazing. Today I want to shout out Afomeya Order ID #469DA to Orting, WA - she is amazing!!!”

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Posted 7 months ago

“Very dissatisfied with the Uber app..they have started taking as per meter reading and not ready for the fees of the app..how can people be so inhuman..daily wages what I s the use of the Application..”

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Posted 7 months ago

“Overcharged our account. Tried to withdraw money multiple times for one ride 3 miles down the road.”

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Posted 7 months ago

“Waiting for my keys for the last 2 months now even bought credit so it gets send back to me no luck”

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Posted 7 months ago

“Has drivers pay there tax on what they charge customers not what they pay the driver.”

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Posted 7 months ago

“I want to real say something please improve quality of your service drivers are very unprofessional and rude if things don't improve u will lose your customer”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,463 reviews