Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,745 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,745 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“I can‘t get the refund the service I did not take Uber one. I tried to Chat， they are cold like a machine. I will avoid them using lyft instead. they do not care even they know the request is reasonable.”

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Posted 10 months ago

“Used two different credit cards four times and it did not go through when I know these credit cards are good. Could not get a hold of anybody to help me fix the problem so now I have to walk about 6 miles at midnight.”

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Posted 11 months ago

“Dear Uber Team, I am writing to express my deepest gratitude for an exceptional Uber driver, Pablo, who went above and beyond during our recent trip to Paris Island, South Carolina. My husband and I were visiting our daughter for her Marine Corps Boot Camp graduation, a momentous occasion filled with both pride and logistical challenges. Securing transportation on base proved incredibly difficult. Many Uber drivers were unable to access the base, leaving us frustrated and concerned about missing important events. Then we were fortunate enough to connect with Pablo. His son's service in the Marines gave him unique access to the base, solving our immediate transportation problems. Beyond his access, Pablo's service was outstanding. He was punctual, courteous, and his vehicle was impeccably clean. He displayed exceptional proficiency in both English and Spanish, making communication effortless. More importantly, Pablo demonstrated a genuine care for our well-being. He patiently transported us to various locations, ensuring our safety both on and off base. He even went out of his way to help my daughter resolve a banking issue related to her military pay, even stopping at Dunkin' Donuts for a much-needed coffee after her 13 weeks of boot camp. Pablo’s assistance extended far beyond a simple ride. He was a calming presence during a stressful time, easing our anxieties and making our daughter's graduation a truly unforgettable experience. His kindness, thoughtfulness, and dedication to providing exceptional customer service were truly remarkable. In my years of using Uber, I have never encountered such exceptional service. Pablo is a credit to your company and a shining example of the positive impact a dedicated driver can have. He deserves the highest commendation for his professionalism, compassion, and extraordinary efforts. I urge you to recognize Pablo's exceptional contributions to your service. Thank you.”

Uber Support 5 star review on 23rd August 2025

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Posted 11 months ago

“Uber has made it so difficult to tip on the app. It was so easy, and it has become a chore. I hate it.”

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Posted 11 months ago

“Employee stole my food and I was still charged and they only gave me a $10 credit!!!!!! I spent 40.06 and they only give me $10 back!!! And customer service said "there no other solution you're going to get, have a goodnight" and hung up on me!!!!”

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Posted 11 months ago

“I am not able to think of any company in my experience that has worse support than Uber. One Star is too high a rating. This is not based on only one incident with Uber, but extends over more than five years.”

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Posted 11 months ago

“I was charged four times for only taking two requested rides. I showed proof to the support. They were no help. They try to say that it was an authorization hold from my bank and so my bank said that they already released the money and that it was Uber.”

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Posted 11 months ago

“Uber drivers keep canceling on me and if I cancel I get charged a fee I will be using Lyfte from now on uber drivers are lazy.”

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Posted 11 months ago

“Uber offers no human support only AI robots that do not resolve your issue they don’t even respond to your issue their response has nothing to do with what you asked. Every time I do a grocery order they screw something up and I end up paying for items I didn’t ask for and can’t use bc their support system is nothing but robots soo frustrating Uber support needs to hire actual humans in order to call it support bc what it is is useless They deserve a negative rating”

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Posted 11 months ago

“Uber in liverpool Sydney! Are horrible! We ordered food 2 weeks ago! I gave them a bad review because my food was missing/stone cold/ opened! Ever since that the drivers keep cancelling on us! And the ones we do get! Are so rude! And nasty! They don't care! With saying that! Uber made it so the driver has multiple stops along the way! Which is VERY unethical! As food can spoil! DO NOT GO WITH UBER!”

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Posted 11 months ago

“Been with uber driver 10 yrs now I'm having problem getting my earnings from instant pay 🙃 talk to support 4 different times unable to resolve problem”

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Posted 11 months ago

“I can tell you they are STILL stealing tips from drivers. It happened to me recently. They changed a $38 tip to $26 two days later. Then they took $5 of the lowered tip to pay the base fare in the statement. Leaving me with a $21 tip and myself paying my own base rate. I have proof and puctures backing up everything, and have contacted them a dozen times. All I get is scripted generic responses about how the customer can change the tip at any time and apparently as many times as they wish. Also, their proof is their own doctored statement with the altered tip amount. They absolutely are ignoring and refusing my MULTIPLE requests to speak with upper management and it ended up giving me a negative balance of $17 which they took from my next trips. So a billion dollar company thinks it's ok to steal $30 from good drivers that they would not exist without. Pathetic. By the way, that base pay was for STACKED Walmart orders with over 40 miles of driving. It's literally highway robbery. The ONLY reason I take these requests is because of the TIPS and promotion bonus and they turn around and steal it right back. Also I know the customer and they did not alter any tip amounts. Uber won't listen, so I hope their customers are seeing this and do something about it. Maybe it's time for another class action lawsuit because it seems the lesson was not learned.”

Uber Support 1 star review on 20th August 2025

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Posted 11 months ago

“Uber has gone downhill. You’re better off with DoorDash. Uber doesn’t care about their customers all their high priced overrated and don’t care if you get your order or not they won’t even give a refund when they know the order was completely wrong. We got a tuna club with no bacon. It was just like a tuna sandwich that I would’ve made in my own kitchen. It was horrible and they wouldn’t even refund the order and this isn’t the first time we’ve had several other incidents where our coffees were spilled all over the bag and they refuse to refund missing items and etc., etc. terrible service.”

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Posted 11 months ago

“Uber charged me for a ride the driver never showed for. I asked for a refund but uber says I’ve had to many adjustments on my account. Uber keeps ride history for 7 yrs. Out of 7 yrs it shows 2 trips one that never showed and the second I reserved from the no show.”

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Posted 11 months ago

“It has become so untrustworthy. Be it prebooking or booking for immediate onboarding, the cancellation is so frequent that we cannot trust the booking. We always have to find alternate options ready with Uber or Ola. While there are few good drivers, you cannot trust them if you have to reach either airport or an interview on time.”

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Posted 11 months ago

“Why do your drivers accept a ride then half way they cancel don't accept it. I'm just going to the store 2nite but I've been late 2 work because of y'all because canceling and I tip pretty good”

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Posted 11 months ago

“Uber is very unprofessional and will take your earned money every chance they get without speaking to you or the rider.They make their decisions based on the satellite not real life events.”

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Posted 11 months ago

“They dont care about the customer”

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Posted 11 months ago

“I placed a delivery order for food. I never received one of the most expensive items on my order, the main reason I ordered in the first place. Uber refused to help in a way. No refund no credit nothing. I called the store I ordered from and they told me my food was still sitting there. Also told uber what the store had said. I’m very irritated they never resolve any issues for customers and you can’t even contact them over the phone. I’m done with UBER”

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Posted 11 months ago

“Literally the worst”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,745 reviews