Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,465 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,465 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 24%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience. Defaults to last delivery address and they can’t correct it nor can the customer. They told me to contact driver. I went through 4 drivers and they just canceled delivery but couldn’t cancel order either. Uber was zero help. I will never use them again this was my second delivery and second bad experience.”

Helpful Report

Posted 7 months ago

“As a rider, the inability to reach a person for customer support is completely unacceptable. I used two rides yesterday, and have three charges on my credit card, that do not add up to the two charges for the rides that I took. In addition the first ride that I took, automatically added a $10 tip to a $12 ride. And though I added a tip to my second ride it is not showing up on the receipt for the driver. I tried to use the bot in the app, to solve my problem, and the butt said that the ride was too old to talk about. So I will be contesting the charges that are in my credit card.”

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Posted 7 months ago

“I used to love Uber I use it daily for work but lately the prices have been a little ridiculous I have switched over too Lyft and it’s cheaper cmon Uber..your loosing,”

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Posted 7 months ago

“You can not get ahold of any customer service representative. There is no phone number, email,no contact info anywhere. I’m getting charged for trips I haven’t taken. Now I’m looking into all my bank statements.”

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Posted 7 months ago

“Look, I appreciate the convenience of Uber, truly. However, English is rarely the main language. Uber should be better, it just isn't”

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Posted 7 months ago

“The worse uber support, you explain you concern to several people seams no one understand. Very disappointed.”

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Posted 7 months ago

“I am beyond frustrated with Uber and their complete disregard for their customers. They unapologetically steal money from innocent riders like myself. I paid $29.02 for a trip I never even received, and all they refunded me was $12, keeping the rest of my money for no reason. As if that wasn’t enough, I recently had a dangerously irresponsible driver who was clearly under the influence, swerving, missing exits, and taking me in the wrong direction, making me incredibly late for work. Uber’s response? A pathetic $7 in Uber Cash. After all of this, I made it clear I would no longer use their service. They are nothing but thieves, showing zero regard for their customers’ safety or money”

Uber Support 1 star review on 13th March 2025

Helpful Report

Posted 7 months ago

“Cannot get to an agent, only a bot. I was charged a Booking Fee of $22.14, which was more than the trip fare. There should be a breakdown and showing of the fee allocation up front so consumers can make an informed decision as one assumes most of the cost is the trip and based on distance and travel time!”

Helpful Report

Posted 7 months ago

“My partner and I ordered McDonald’s. The order arrived however 2 out of 3 items within a meal were missing. We contacted uber support to complain about the missing food. They stated that it did not meet the policy to issue a refund and refused to help. They then closed the chat. The automatic chat at the end asked if it had resolved the issue, so I selected no, and it sent me to customer services instead of support. I explained again and they again, did not answer all of my questions, continued to refuse to explain how it didn’t meet the policy for a refund and then again, closed the chat on me. So I have paid for food, not received all of it, they have refused to issue a refund or contact the branch to reorder and closed the support chat twice. Joke”

Helpful Report

Posted 7 months ago

“I had a very bad experience with uber driver. When I booked the car, charge shown was 610rs and the driver took the long route not following the map and the kms increased (for 1hr route he took more then 2hrs) also the charges that is 922rs. Driver did not accept his mistake and asked us to pay extra amount, when we refuse to pay he tried to get physical on us. How do we trust uber driver's”

Uber Support 1 star review on 12th March 2025

Helpful Report

Posted 7 months ago

“I don’t think accountability is in Uber’s Vocabulary”

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Posted 7 months ago

“Awful Service, No Accountability Ordered flowers for my girlfriend, but the delivery was a complete disaster. The driver never texted me, only called once from an unknown number, and after waiting just five minutes, they left. When I contacted Uber support immediately, they refused to take responsibility or even offer a re-delivery. I requested a refund, but it was denied because the delivery partner had supposedly “waited 5 minutes”—as if that’s an acceptable excuse for poor communication and failed service. When I mentioned that I’ve spent a lot of money on this platform, they didn’t even acknowledge it. Clearly, loyal customers mean nothing to Uber. I’m deleting my account and will never use Uber again. If you actually want your deliveries to arrive, look elsewhere!”

Helpful Report

Posted 7 months ago

“I was charged a very large amount for a trip that I did not take after I was dropped off 2 miles from my hotel , I will never ever use uber again ! My husband and I use uber a lot but never again”

Uber Support 1 star review on 11th March 2025

Helpful Report

Posted 7 months ago

“Glad I have Lyft loaded. Won’t be driving for uber after being denied pay on a trip I completed. App issue.”

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Posted 7 months ago

“Ride accept but not pick-up my location Bad sarvice for uber Ak dum gatiya service dete hai”

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Posted 7 months ago

“Uber sucks a fat one”

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Posted 7 months ago

“I would give this a zero if I could; seriously not even close to 1 star. The customer support agent I spoke with told me he has no way to see the app and can’t help me navigate it, so there was no way he could help me with my problem. He was completely clueless about anything Uber related. I found out more from Reddit and googling about my problem for 15 min than I did in my entire conversation.”

Helpful Report

Posted 7 months ago

“I scheduled a delivery order via Uber Eats over 1.5 hours ahead of time. The order was set to arrive an hour after the scheduled time!! What is the point of scheduling food to be delivered but set to recieve after my lunch is over? Now I have to go an entire shift with no food. NOT GOOD, UBER!!!!!!!!”

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Posted 7 months ago

“Horrible!!!! They don’t address your concerns; they just keep saying the same thing over and over. I was overcharged $5 and they refuse to acknowledge it or refund me.”

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Posted 7 months ago

“Very expensive for no reason, you make your own price whenever you feel like it. I believe this is a big scam.”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,465 reviews