Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,758 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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1.1

Based on 2,758 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impossible to get a hold of anyone, the stupid AI chatbot is incredibly useless, and is not able to help outside of the most basic issues. All it does is link to worthless articles that don't actually resolve anything.”

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Posted 1 year ago

“Uber is getting more and more expensive, this is not good anymore, I used to pay only $23-$25, then $27-$28, then $33, now it’s $35-$38 ridiculous!!!”

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Posted 1 year ago

“They spike rates on purpose in salem nh area its 45$ for a 7 min ride. Some other company needs to exist besides life because im calling a friend”

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Posted 1 year ago

“I used my cash app card for payment for a ride and I had it off when the first charge came in and it was declined . Then I turned it on and uber then charged me two times for the exact same ride . They refuse to refund me the money even though I have sent documentation from cash app that both payments were processed.”

Uber Support 1 star review on 24th June 2025

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Posted 1 year ago

“my husband has been trying to get help from uber support. They keep telling him everything is fixed. In the mean time he has not been able to drive for 5 days with uber. No actual human being is available to talk to over the phone?”

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Posted 1 year ago

“It the uber driver I don't know why drivers think they are saving on gas because they not running the A/C on hot days or in general”

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Posted 1 year ago

“Horrible. It’s completely impossible to get money back. I have at least $150 taken from me in rides and yall refuse to reverse the money”

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Posted 1 year ago

“Ask me for extra payment.. Drop location was incorrect 😤”

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Posted 1 year ago

“We scheduled an Uber to the airport a day in advance. About 10 minutes before pickup, the driver called and insisted we cancel the ride and pay him cash directly. When we refused, he became pushy and unprofessional — then refused to come at all. Completely unacceptable behavior, especially for a time-sensitive airport ride. Uber should take stronger action against this kind of misconduct.”

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Posted 1 year ago

“I needed an uber xl to take myself and art work to a local art market. I had phoned Uber afew days previously to ask if this was fine and told be me to prebook the trip which I did. However in extremely poor English the driver only allowed me to put my boxes in the boot of his people carrier, claiming he’s not allowed to use the passenger seats? Completely going against all I had be reassured by Uber, and making the ‘XL’ vehicle pointless for my needs. A hateful experience all round.”

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Posted 1 year ago

“They have used lots of words but not addressed the issue I have. I still can’t log into the virtual queue at my airport.”

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Posted 1 year ago

“bad service, bad customer service, no way to call them, refuses to take responsibility & always gets orders wrong”

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Posted 1 year ago

“Uber charged me extra amount than it was shown in the app while booking the drive. Also driver didn't follow the correct route. He missed one turn that makes the drive very long, and for that the Uber charged me extra dollars. Not best and safe option for ride.”

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Posted 1 year ago

“Uber drivers need to be held responsible for bad driving, aggressive behavior and unsafe driving. On the other side of it uber needs to pay their driver's way more then they are making. Corporate greed at its worst. Uber drivers drive me every other day 90 kms and get paid around $15 to $20 for that trip. They have to pay their gas on top of that. The totals for the trips are around $80 to $90. Come on Corporate greed do better!”

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Posted 1 year ago

“A1 trash service”

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Posted 1 year ago

“Terrible and useless customer service, especially if you cannot recall your account information to login on another device.”

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Posted 1 year ago

“I was double tipped for a ride. I went to try to rectify the situation and I was told that i need to pay attention to what I am doing and that they could not correct the situation. The fact that you can not speak to someone over the phone about the situation is also a horrible idea.”

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Posted 1 year ago

“Not at all a reliable system to depend on city travel at all. I had to wait for more than 1.5 hour andd had to cancel and rebook 7 times at LTT. Deleted Uber app.”

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Posted 1 year ago

“Shocking service after complaining about how my driver drove me for an hour, hard acceleration and braking constantly, swerving in and out of traffic at speed. Complained to customer service and they hung the phone up on me complaining when I said no satisfactory outcome”

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Posted 1 year ago

“This is about a food delivery that never happened. We (wife and I) ordered from a restaurant but they don't do deliveries from that Restaurant. Even thou the restaurant is on their site The only way I found out was I called the restaurant to give details about my order. In turn the employee informed me that they don't have a delivery account with Uber and this happens a lot. So I had to cancel the order even though they changed me $89.00 already. When I cancelled it they charged me a $63 cancellation fee. For a issue that was their own fault. So I made my order with GrubHub no problems. Now they have to fight by bank because I will not pay for something I didn't receive nor was my fault.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,758 reviews