Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,668 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,668 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

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“Ordered food at ridicules markup. Food never arrived. Called to complain and they refunded money except for the 20% tip. Customer support said they can’t refund tips. Never give drive tip until food is delivered. Scam do not use.”

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Posted 10 months ago

“Uber Never Turned up Uber message: prebook for peace of mind!!! Pre Booked a cab well ahead of time. Uber confirmed booking only to be informed very close to the departure time that there is no driver available!!!! Had to take the bus to the airport. Could have missed our bus!!! No other cabs were available too at a short notice. Total panic Totally unreliable!!! Be careful . The cab might never turn up!!!!!”

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Posted 10 months ago

“I started driving for Uber only because I lost my job and needed to make ends meet. But honestly, this experience has been nothing short of draining and dehumanizing. Most weekends, I’ve had to deal with rude and abusive passengers—people shouting, slamming doors, or treating me like I’m less than human. At times, I genuinely felt unsafe, especially during late hours. And what’s worse? Uber does nothing to support drivers in these situations. It’s all about the customer, no matter how they behave. The pay is nowhere near worth the stress. After fuel, maintenance, and taxes, you’re barely left with anything. Uber takes a huge cut while drivers take on all the risk. It feels like modern-day slavery masked under “flexibility.” There’s no respect, no real protection, and no future in this. If you’re thinking of driving for Uber, think twice—your time, health, and dignity are worth more.”

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Posted 10 months ago

“So uber now has the right to charge you whatever they want although you agree to a specific fee when requesting a ride. After fighting for a compensation or to at least get the fee I was informed that I would be charged adjusted, they refunded less than the amount that they were supposed to. I work hard for my money and when it’s taken without authority it’s unfair and should be corrected. They claim since one of their employees refunded me( the incorrect amount) they can’t look further into the situation”

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Posted 10 months ago

“Totally misleading offers. They give you a 50% discount but the driver mever applied the offer. When you ask for a refund they just give you the money into credits or uber cash, while they should return the money in your bank account, because you did not pay the right amount in the first place. Customer support is non-existent and completly rude. Thy send you draft messages and they mark the conversation as completed, without amswering your questions. No way to make a formal complaint. 4 days now and my issue has not been resolved. Avoid at all costs, at least in Greece”

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Posted 10 months ago

“I’ve been a loyal Uber customer for years with a 4.9 rider rating, and as a disabled American woman, I’ve relied heavily on this service to help me navigate a world not built with people like me in mind. Unfortunately, my recent experiences with Uber’s customer service have been increasingly disappointing. It’s become clear that the company is no longer invested in supporting long-term customers, especially those of us with accessibility needs. I’ve felt dismissed, unsupported, and like just another number in a billion-dollar business. As someone who already faces daily challenges, this lack of care makes an even bigger impact. I’m a human being, and I deserve to be treated like one. I hope Uber takes real steps to improve how they support disabled riders, but in the meantime, I’ll be exploring alternatives like @Lyft in hopes of finding a more respectful and responsive experience. Do better, Uber.”

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Posted 10 months ago

“Do not use UBER! Something has changed in their company and there is no longer any Customer Support number! I always used them and had no problem. But today I had to pay $22 for a 2 mile ride and then I saw they charged me an extra $96!! I have been on the phone all morning trying to reach CS who then referred me to the website, who then the website referred me to another…. I can’t believe this! I’m so disappointed! I had to finally call my bank to let them know the $96 they charged is fraudulent!”

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Posted 10 months ago

“Uber Robbed me for $20 after showing proof from my bank statements that I paid the payment required for the ride.”

Uber Support 1 star review on 27th May 2025

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Posted 10 months ago

“Uber Robbed me for $20 after showing proof from my bank statements that I paid the payment required for the ride.”

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Posted 10 months ago

“Id block hai meri chalu kar do sir main bahot paresan hun”

Uber Support 5 star review on 27th May 2025

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Posted 10 months ago

“My Uber ride use to be $13 now it’s $25 daily back and forth to work and when the rates are “usually higher than normal” it’s $56 one way. It’s only a 10 minute ride. I want the $13 rate go 5 miles up the street again. Come on now uber.”

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Posted 10 months ago

“The driver I recently had intentionally turned the wrong way taking me the opposite direction I was heading. When I pointed this out to the driver he refused to turn around. He purposefully took me the wrong direction for several miles. I was terrified thinking I was being kidnapped. Uber support was of no help. After this review I'll be deleting their app for my phone and using Lyft from now on.”

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Posted 10 months ago

“My order tonight was delivered but sofdrinks not included. Driver had almost no English. He understood what I was saying but he turned around from my door and left. No service at all.”

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Posted 10 months ago

“I have called an uber support team and feels like he doesn’t really want to help and resolve my concern. He advised to go to chat box and inquire about the matter to find a solution. I went back as advised but no use. I even emailed uber eats with the email in the google search. I just decided to call again hoping a solution as an item was over priced from what was in the receipt. Luckily, I got support from Marilin, the way she speak , the way she understands my concern and treats it as it’s her own. Very patient since there is a problem with exchanging images via email or uber app to prove my claim . She finds alternatives for the solution- very impressive and compassionate I will say. My anger was replaced with calmness as I know she is there to provide the best she can by all means. She even ask a solution for the app I’m concerned about, to you MARILIN, I appreciate your help. It’s not just always about the money … it’s the concern for your customers! GOD BLESS YOU!”

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Posted 10 months ago

“One of the worst customer service. They delivered my packages to wrong place. Driver can’t speak English and customer support AI just saying we are so sorry for any inconvenience. No help at all Package worth about 600$ and nobody is responsible for it. It’s a shame”

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Posted 10 months ago

“My driver was wonderful , but the system to unite driver and passenger at Charlotte Douglas airport makes me not want to use uber again for rides from airport. Signage and app directions on meeting point are vague or just plain wrong. Not everyone can distinguish car types so I would suggest a way to let passenger describe clothing so driver could recognize. An a way to actually text the passenger would be very helpful as it is a noisy airport and telephone communication does’t work”

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Posted 10 months ago

“Didi Bains was amazing. He was so patient and kind. Thank you Didi!”

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Posted 10 months ago

“Uber customer support always lie, For activation of my account I am applying from last week and customer support was saying it will activate in 24 hours and it’s a week now still not resolved. Totally frustrating.”

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Posted 10 months ago

“I will NEVER order an uber while in Vegas! EVER. BYBFAR THE WORST EXPERIENCE IVE EVER HAD. I wish i wish I could call out the driver but it’s on my husbands account. He left us on the side of the strip because he had us walk TWO miles to him. Isn’t that’s their job? So I asked and he didn’t say anything but to get out of his car on the side of the strip. Another 4 miles from our hotel. I’ll never take uber again.”

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Posted 10 months ago

“Uber is a taxi service. It have to be fast. I came late because Uber app for ages - sent me codes even so I used the service before. It took 10 minutes to connect to a driver. Then offered another 17 to wait for him. Not the service I expected”

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Posted 10 months ago

Uber Support is rated 1.1 based on 2,668 reviews