Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,023 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,023 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Uber Support 1 star review on 10th May 2025

460

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have fraudulent charges in my account. I texted Uber gave them all the info they texted back that it will take few hrs to rezolv the charges and 2 days later nothing happened. Extremely hard to get in touch with the customer support. I will never use them again .”

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Posted 6 months ago

“Uber charged my card 20 dollars for returning a water bottle and took an hour to get to pick me up.”

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Posted 6 months ago

“I have booked Uber auto from Maninagar station to Bhattha (home location). I waited since long to find & accept ride. No one is accepting for the same. Luckily one Driver accept ride but he is asking for extra money for seat scratch due to heavy laggage. However we even not putting the laggage. He was very rude. We forget to ask his name & not even noticed his auto number.”

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Posted 6 months ago

“If I could do zero stars I would when waiting for an uber for over an hour”

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Posted 6 months ago

“I have a support chihuahua, which always in the bag, the Uber driver refused to drive me, cause if support dog and push me to cancel my ride, the customer service never help me to return my money back. The driver talk with me rude way and make a pics of me.”

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Posted 6 months ago

“Uber is BS! I do not recommend anyone to get Uber, they are ripping people of their miles and money! Need to really pay attention to what they offer and what they pay at the end! smfh”

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Posted 6 months ago

“Great fast didn't have time to tip. Next time.2x tip.”

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Posted 6 months ago

“When selecting a cheaper ride they will say it's busy and next they will go up on there rates so that you will have no choice but to pay for it complete rip off company and I don't see them being around long that's just flat out wrong for this”

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Posted 6 months ago

“Uber support absolutely useless, cannot help me cannot understand me have no idea what I'm talking about I could be speaking to someone from Mars I'm going to try Lyft”

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Posted 6 months ago

“Danielle is literally the best ever she was great even supplied snacks and nonalcoholic beverages for us during our ride. Hands down amazing!”

Uber Support 5 star review on 3rd November 2024

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Posted 6 months ago

“Don't use Uber if you are elderly, disabled or weak in any way. You WILL be punished for having the audacity to exist. ZERO stars.”

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Posted 6 months ago

“The Filipino support is absolutely F up. They keep talking like a robot without understanding the concerns we as drivers face. Plus Uber takes almost 57 to 60% of the cut from each trip. This company is running the biggest scam and exploiting people.”

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Posted 6 months ago

“Reserved 2 days in advance a 173.00 fare and was going to give a 50.00 tip for a ride to the airport. 10 minutes prior to pick up time I was advised no drivers were available, thus I had to change my plane reservation, which was quite costly. With 2 days notice Uber should have been able to schedule something for a 1 hr trip to the airport. I will never use them again as dependability is a must. I wish I could give Uber a -10 review!”

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Posted 6 months ago

“Uber is completely trash and I am going to make loud noise cavity the price they say to charge me and what they fraudulent ass actually charge. I hate Uber now I used to think it’s beneficial but not when they late take the time and then overcharge people. Absolutely disgusting”

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Posted 6 months ago

“I have been a driver for uber off and on. Every time I try to cashout the money I have made there is an issue. You can't speak to someone directly. There isn't a contact number, and your only option is to chat. This is unacceptable for a million dollar business. I would suggest driving for Lyft at least you have someone there to speak to if you have issues. Uber has really disappointment me and my colleagues with such poor customer service. You just lost a 5 star driver !”

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Posted 6 months ago

“So, I am doing Uber eats with electric bicycle. And they noticed that I am using car because of the high speed. That’s why I add ebicycle on my account. But they did not allowing me to go back online. Because they went me to add car. And they have options to choose which stuff I can use to do deliveries and I choose ebicycle. But it doesn’t make sense anything it’s my choose stuff to deliver. But they force me to add vehicle on my account.”

Uber Support 1 star review on 1st November 2024

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Posted 6 months ago

“Ridiculous experience with my last trip. Driver was very rude. He did not increase fan speed even after i requested He did not drop me to my location though i was with too many luggage. His car was not clean at all He should be fired from uber company I want my refund of the trip”

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Posted 6 months ago

“I had a promotional coupon code for 25$ off of a meal but it wouldn't let me send it. So I used support and they asked me for screenshots which I provided. Then they told me it had been deactivated by Uber with no explanation. They said Uber reserves the right to remove a promo anytime they want to and there's nothing they can do. So they already knew this and yet had me send screenshots for no reason. I've never had this bad of an experience before. I will never use Uber again.”

Uber Support 1 star review on 31st October 2024

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Posted 6 months ago

“They charged me for a driver coming early when my ride was for 3 pm scammers”

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Posted 6 months ago

“last night i took an uber for 2 stops . She took off at the first stop with all my bags . Uber could not even find the employee. When they found her she left me for almost 2 hours . She gave me my stuff back but items were missing. Ube is horrible . Would never use them again”

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Posted 6 months ago

Uber Support is rated 1.1 based on 2,023 reviews