Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,039 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The policy UBER has if the driver cancel the reserved ride 1 hour before the trip they don’t care the outcome, even that cause you lose your flight. Also if rider reserved a ride at 4:00 am and cancel the ride at 3:00am the driver just wake up for nothing even receive a dollar”

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Posted 1 year ago

“A driver asked me to e-transfer him the money that uber does not pay him, love the service. Its been 4 days and still no response from them.”

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Posted 1 year ago

“They wouldn't give me my refund back of $43 and some change talking about the food was delivered how the food was delivered nobody knocked on the door I sent my daughter downstairs to ask the guard said no food was delivered to your apartment no Uber showed up but it got down that the food was delivered he she did not delivered it wasn't no face and it wasn't no number”

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Posted 1 year ago

“Garbage company that pretends to be a platform for ordering food or transportation, when it's more a platform for the most unprofessional, rude, moody, and unhirable people to have some income. The delivery agents will change your order at their convenience without letting you know, or give you alternative at least, and the support agents are there to tell you why they won't fix or correctcany issues. They also love charging arbitrary Adjustment" fees, and afterfees, even ` the condition, correctness, and completeness of your order is off. -ayijg for a uber one membership doesn't help anything because they're not an ethical, respectable or transparent company.”

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Posted 1 year ago

“Too slow, lots of lies and also bad services”

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Posted 1 year ago

“If there was a zero, I'd select zero. There is absolutely no way to contact an Uber rides support by phone. The Help center online doesn't have either option - adding a stop to a reserved ride and/or revising drop off location. So frustrating.”

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Posted 1 year ago

“Charged for Uber one for a year when I wasn’t even subscribed 0 stars. Absolutely gutted. I’m struggling to make my ends meet financially and Uber has taken out 5.99 from my account for months. For months iv been trying to get in touch with no luck. Finally got in touch and they gave me some refund but refuse to give me back 18 pounds refund that’s remaining. So gutted that these big companies mess ordinary loyal customers in such ways.”

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Posted 1 year ago

“I dont want to give even this one star....first thing .. early in the morning i do uber to my work everyday around same time...and now it shows almost thrice what i pay and uber says they want me to take the ride and give 25% off which is still even more than what i pay and its absolutely so terrible experience...i have been their customer for more than a year now and the customer service people are very impolite....while i am trying to explain my concern they're saying i was impatient....”

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Posted 1 year ago

“Worst customer support and they don't listen to drivers and don't answer and don't want to sort out issues in timely manner.”

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Posted 1 year ago

“Maybe the worst customer support experience of my life. Absolutely 100% Utterly incompetent customer support staff, from the supervisor down. Lyft will be my go-to from now on.”

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Posted 1 year ago

“I received a meal that had a long, dark hair in it. It was mixed in the food and we found it when my son pulled the hair from his mouth. It was disgusting and we all lost our appetite and left the remaining meal uneaten. This is clearly a safety issue and affected the entire meal, not just the one bite or one part of the meal. Uber refunded ONLY the one item in the meal that we suspect was where the hair was found”

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Posted 1 year ago

“Uber you are the biggest crooks I’ve ever dealt with you have charged my account several times for rides I didn’t take and refuse to refund my money you made my account go into the negative and I’m paying over draft fees on money that you put holds on! You charged my account 200 dollars and refuse to acknowledge it. Yesterday I scheduled a ride and waiting for my ride I watched on the app as he put that he picked me up which he didn’t, then he said he dropped me off he didn’t! So he said he would refund me my money he didn’t! And some how I was charged 2 times for this so called ride! You are over charging people for these rides and now you have hidden fees for so called wait time! What a joke your company has become!”

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Posted 1 year ago

“Uber ride customer service is absolutely awful. I wish I can give them 0. They are a total waste of time. They do are not there to help customers in practice and cost customers distress and when it is pointed out to them that their advice does not match reality or have not answered the customers questions they hang up on you. Absolutely no emphathy and incapable of putting themselves in costumers position, they only know a few lines about oh this is our policy and we suggest you wait to get your money paid back in a few days if not call bank again and hung up on you. Total total waste of time, not sure why they are even getting paid for providing customer such awful service. They also refuse so many times to put down in writing what they tell you verbally so you have nothing to go on and nothing to show your bank that Uber has messed up, in order to claim your money back. Avoid avoid avoid please”

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Posted 1 year ago

“Uber customer support is NONEXISTENT. They have charged me for canceling a ride I DID NOT BOOK, and the is no way, on the app or elsewhere, for me to resolve this. There is no "customer support" at all - and now I see why. Uber is simply a dishonest company, and clearly does not care one bit about their customers. Horrrible experience, horrible company.”

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Posted 1 year ago

“I wish to there was anything lower than a one star rating. What upsets me is that they are are at fault, and they want to blame it on you, whether you like it or not. Zero, negative accountability. You'll have better luck at the local DMV.”

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Posted 1 year ago

“I want to give 0 stars or even negative 5 stars for providing such a terrible customer service. I was charged $9.99 for the last 10 months and I never subscribed for UberOne. The customer service team is responding saying someone will contact me in the next 24 hours but I have not received any calls after following up with Uber for 6 times. There is no helpline for riders and Uber is expecting everyone to chat with a Chatbot. TERRIBLE COMPANY WITH RUBBISH CUSTOMER SERVICE.”

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Posted 1 year ago

“Ride never came and no help from you”

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Posted 1 year ago

“For 2 months there has been an unknown charge on my account. Nothing is being done about it, instead I have to reach out to them and it's the same story over and over. I am expected to send screenshots and my bank statement and we know there are so many scams out there. No one is bothering to contact me as I have requested. This is appalling for such a huge organisation. Their support/help is useless. I guess now that they made money, they don't care about their customers. It's better to use a different organisation who still needs money.”

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Posted 1 year ago

“Uber eats is terrible. No customer service. Didn’t pick up my food order. Screwed the restaurant and screwed me. The restaurant gets nothing. I will hopefully get a partial refund, but I will only get a useless credit for the tip. Got no help via Uber app and it’s useless “Help” process. Had to find a phone number not listed on their site from google to get help. Will never use again.”

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Posted 1 year ago

“I would give them zero stars!!! I ordered food from merchant. I experience the food didn't taste the same and tasted like it was gone off so I stopped eating and took the food away. Then I got a stomach cramp had vomiting and diarrhoea. I had got food poisoning after the meal. Good thing I didn't finish the whole thing message customer services about the health race and the situation they didn't help me at all. It was a waste of time I even tried ringing spoke to a lady, but that was a waste of time too. The only thing they care about is the commission they don't care about you or I long as they make the money every single time you talk to them refund is a good gesture they don't even say sorry was this time being with this company? Specially the customer service it's shocking”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,039 reviews