Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,039 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,039 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst thing is somebody telling you something and they're not doing it. Now when it comes down to business, that shouldn't happen But that's what happens when it's not controlled by The Australian government. Everything is all over the place. Don't trust this company. With your money and your contacts, they have been sharing information. That's why money has been Going Out of my account. And they are having problems returning my money because they can't find information... Don't trust them i'm cancelling everything with uber. Because you don't have a contact number to call and make a complaint. Or find out where my money has gone, That's why we can't trust a company. That doesn't want to have a manager on or a contact number. I had to call so many numbers to To find out Uber does not have a contact number. only for drivers what a useless company. I was trying to speak to the driver and he cancelled my order. A hung up on me. Because I Can't speak Indian If I can't speak Indian and I live in Australia. Uber drivers hang up on your face. We have a problem. This is not India. Please respect and understand people can speak different languages. But English is the only one I am speaking. So why did your employee hang up on me? Because other than speak his language. And he cancelled my order because he wasn't happy. So people, it's more than one issue. This company is useless....”

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Posted 1 year ago

“rude and didn’t help at all per usual. as soon as i find a new job am quitting uber.”

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Posted 1 year ago

“I wish I could give no stars. Took a taxi in Italy through Uber. The price on the app was €40 but I was charged €68 on my credit card. Uber say it’s nothing to do with them. Absolutely useless support”

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Posted 1 year ago

“Absolutely useless. I swear their support chat boxes are there for decoration.”

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Posted 1 year ago

“Nunca tienen a nadie para ayudarte el servicio al driver a traves de mensajes lo que hace perder el tiempono es tan eficiente y si hay algun problema te las tienes que resolver como puedas bastante decepcionado lift es mejor”

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Posted 1 year ago

“If I could give them less, I would. I called customer service because I was having difficulty getting my cc verified. I called three times and three times I explained my problem, three times they mumbled something and just hung up on me.”

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Posted 1 year ago

“The worst customer service out there. Had a terrible experience with eats in respect to which customer service were terrible to the point i now refuse to use it. Just had an equivalent experience with the taxi so that’s off now as well. Good riddance”

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Posted 1 year ago

“They transferred and hung disconnected from me 3 times. Each time was the same thing!! Transfer, transfer, put on hold, disconnect and repeat! So I tried support chat and I would get one reply at a time from someone new in 3 hour intervals. Insane..”

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Posted 1 year ago

“My order was misdelivered by Uber and after one and half hours finally getting hold of a person they told me my order was not eligible for refund. WHAT wait WHAT. Mind you it was a 70.00 food order. They misdemivered it and I'm not getting refund never again 2”

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Posted 1 year ago

“I start my first activity with uber 16.07.2023 and I had a car accident 31.07.2023 I only want to they send me an e mail I started and do my first activity on the 16.07.2023 but they send me an email about 19.06.2023 it is not true I have photos and I can't reach them through the phone call I m desperate about it I wrote them to call me but they are not Why it is difficult just call and make true 1 things I want only”

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Posted 1 year ago

“Very very bad support service. I asked for help twice about the promo code not applying to my order. I followed the requirements of the promotion and saw the total but the next day it got charged without promo code. I got ignored both times I asked for support and they try to close my support request every time. The worst customer service ever. And then they say your order was made more than 48 hours ago so nothing can be done. Well it would help if they actually reply and care about the customers and sort it out within 48 hours.”

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Posted 1 year ago

“Charged me twice for a tip for my Uber Eats delivery driver, Spent about 3 hours in customer support going through multiple different people who all just said "No we didn't" And when showed that they did through the uber receipts and my bank statements, they all ended the chats, absolutely disgusting, will not ever be using this app in the future”

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Posted 1 year ago

“I have used Uber since 2016. As of July, my app does not work for rides or delivery. I depended on Uber for my job and they let me down tremendously. They are horrible! Uber does not have a support line to actually speak to a person. The help section does not have each issue for assistance. So, you get stuck in a loop. Uber Eats, does have a number and you can talk to them. But, with anything complex they can't help. They push it off to a team that can't talk (they don't have a direct line) so they email you. Which still does not work. After speaking to a manager for 40 minutes then I received an email that stated it was resolved. But, it wasn't. You can't even reply to emails. I have called about 15 times and spent hours on the phone. Also, I reached out to managers on LinkedIn without a response. I have had over 400 rides with them. Since, I can't get this issue resolved now I use Lyft, DoorDash, GrubHub and Instacart. They lack customer service! I would not want to be a shareholder of the company. I don't think the future is very promising with them. Remember Kmart, Sears, and Grants… The definition of insanity is doing the same thing, over and over, and expecting a different result. I'm not sure why I keep trying to call Uber Eats to resolve my app issues. I'm going to have to let this go 🥲😞🥲”

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Posted 1 year ago

“I requested an Uber X share and was sent and billed for a green car which I did not request.”

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Posted 1 year ago

“Ass as support.”

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Posted 1 year ago

“I tried getting information about a ride for my son. The guy was barely understandable and then hung up on me. I will never use Uber again I’m switching to Lyft! My mother has had multiple issues with Uber drivers and customer service also! Just dumbfounded right now.”

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Posted 1 year ago

“My driver fell asleep at the wheel, crossed several double white lines, and couldn’t keep up with the flow of traffic for being so sleep, I recorded him, put in a complaint with Uber as well as requested a refund and they did nothing but apologize, they will understand when they get sued for allowing reckless drivers to take their customers around.”

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Posted 1 year ago

“I called asking help uploading my car insurance and explained that the document wouldn’t upload because my parents names are the ones on the document because they own the car. After trying to get it worked out the man on the phone hung up on me after getting frustrated that I did not understand him. Exceptionally unprofessional.”

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Posted 1 year ago

“Uber treats their customers with the utmost of disdain. Its “support” options are deliberately confusing and the automated responses are designed to be circular. If you manage to navigate their deliberately frustrating maze of “help“ topics, you might be lucky enough to wait in a 20 minute queue to chat (via text) to a “support” rep who will send you a few irrelevant / nonsensical responses and end the chat. This is clearly very deliberate on Uber’s part – it is disgusting the way they treat their customers – the people who keep them in business.”

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Posted 1 year ago

“If ther dricer support is going to be for English speaking drivers they need to speak and understand English to do their basic job. Just plain and simple. Customer/driver supports for English speaking countries need to have enough basic English skills.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,039 reviews