Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,242 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made my original booking on the morning of Saturday 17 February to include an overnight stay at the hotel and parking until Thursday 29 February. The overnight stay was booked for Sunday 25 February. When I received the booking confirmation I immediately seen that the dates were incorrect and went on the app to amend. Despite doing this several times the booking wouldn't amend - is there a way to see that these changes were attempted? So as this didn't work I made contact via the live chat function. I got to the stage where I believed this was sorted with one of your live chat staff before the chat disconnected. I subsequently went back on the app today to check something related to a booking in March and saw that the booking still had the correct car parking but the incorrect hotel booking. When I contacted customer support I was told that nothing could be done other than sending a retrospective complaint as the hotel booking 'had now passed.' . I had to make a further hotel booking so a total of £292.73 has currently been paid to a booking of a night in the hotel and 4 days parking. The final response from holiday extras was very poor and unhelpful and as such I will never use this company again and would advise others to be very careful”

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Posted 1 year ago

“I paid extra, because it stated that there was ale ( beer ) available, but we were told, there wasn't any. Food was mainly spicy & stews, which I do not like, so ended up having cheese & crackers for my lunch. Comfy seats were also all taken. Will not book again.”

Helpful Report

Posted 1 year ago

“I've used this company many times but on this occasion, my door and bumper of my car was damaged while under the care of Holiday Extras. There were no Holidays Extras staff at the hotel, so I reported the damage using the Holidays Extras app as soon as I got home. Holiday Extras deny liability, stating that all damage has to be reported before leaving the site. If using this company, check your car very carefully, irrespective of the weather or lighting conditions, because the onus is on the customer to prove when and where the damage occurred.”

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Posted 1 year ago

“Room was ok but not at all delux. The shower was rubbish. The room standard. I could not see what was delux at all. Had to wait half an hour for a pick up from terminal 2 in bad weather. Not worth the money, will not book here again.”

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Posted 1 year ago

“We waited nearly an hour for the bus to collect us for the Silver Car Park at Bristol, despite the fact there should be a bus every 15 minutes. Would never use the car park again.”

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Posted 1 year ago

“Airparks Park and Go at Luton was a great first experience for us. No problems, the staff were very friendly and helpful. We will definitely use them again when we fly from Luton. Top marks!”

Helpful Report

Posted 1 year ago

“Park up meet and greet T3 London Heathrow has to be hands down the worse experience at an airport. Was told 20 minutes for the car following collection of bags after an 8 hour flight to wait 65 minutes and many excuses before our car finally turned up. The staff are extremely rude and make any excuse up rather than tell you what’s going on.”

Helpful Report

Posted 1 year ago

“I booked a stay and park at Stansted for mine and my son’s trip to Ireland. Whilst the parking aspect was correct I noticed immediately when the booking reference came through that it wasn’t. I immediately tried to sort following the FAQ’s and help sections but all to no avail. So I used the live chat service. Having thought I got this all sorted it was still for the wrong date. When I phoned up to sort a couple of days later ‘nothing could be done’ as the incorrect booking date was now in the past. Despite confirming all the above in a detailed email the response from the holiday extras customer care team was pretty much sorry but computer says no. Dreadful. I have used the company and services for years and have never had a problem. Suffice to say I will not be using them ever again and neither will my family. I am hoping the same will be true of my workforce.”

Helpful Report

Posted 1 year ago

“Car took nearly a hour to be returned , when returned many settings had been altered . NOT impressed.”

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Posted 1 year ago

“Had an extremely rude driver on the day we parked Have put in an official complaint but not heard anything back???”

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Posted 1 year ago

“After we collected our luggage I tried to phone the numbers on the card I had been given when we left car a week earlier. None of the 3 numbers on the card answered. I kept calling repeatedly and never got answered. On arrival at T3 short stay we had to wait over 20 mins for our car to arrive. What was the point in paying extra for meet & greet which didn’t work. Would have been quicker to have gone with getting a bus to a long stay. Not going to use this service again.”

Helpful Report

Posted 1 year ago

“First time using Edinburgh airport, parked in long stay car park and turned out was wrong one! charged £190 for a week after already paying £50 for parking!! no help or understanding from staff.”

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Posted 1 year ago

“Was told couldn’t bring car to terminal 3 because no fuel in car told them had 289 miles left then told battery was flat had to go in a van with children wife and luggage got to the renaissance hotel was given key vehicle started immediately no problems and 289 miles of fuel was messed around and blatantly lied to still can’t understand why my wife videoed staring the car then was told by a staff member I actually asked them not to bring car to airport total lie have booked with yourselves before with no issues can’t understand why this happened”

Helpful Report

Posted 1 year ago

“We booked and paid for a car parking space on the 7th March. On arrival we found it very stressful trying to find a space to park it took us over 30 minutes driving around and round for a space. I booked on the understanding there would a space for us but. So it made us very stressed before we even started our holiday. Then on arrival to pick the car up was made to pay £59 due you your error which I had an email saying they were at fault so all in all the experience was not the best”

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Posted 1 year ago

“The sign post for mid stay was blanked out, so we carried on to the next mid stay sign and the gate activated so I thought this was the correct car park. We parked and set off walking which was more like 20 minutes than the 3 minutes we had paid for and expected. Not a good advert for parking at Leeds Bradford.”

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Posted 1 year ago

“Very easy booking no problem parking.”

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Posted 1 year ago

“Barrier wouldn't open, wanted £200 to let us out. Very difficult getting someone on phone, awful end to holiday. Have cancelled booking with HE in May. Won't use them again.”

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Posted 1 year ago

“Taxi had not been booked and after two hours wait on arrival and trying to sort out we were told to make our own way- not a good way to start holiday Return taxi was not confirmed despite contacting holiday extras so made our own way Local taxis cost less than the charge made by holiday extras”

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Posted 1 year ago

“flight arrived on time, albeit an evening flight. it wasnt busy and there were plenty of empty spaces in the car park however i had to wait 15 mins for my car, in a queue. no explanation. Not good at 11pm!”

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Posted 1 year ago

“Holiday Extras and the booking was ok but we were notified a day or so before our holiday that the lounge was closing earlier than advertised so we had to amend our entrance time. I was surprised that this wasnt picked up sooner as the closing time hadn't recently changed. My biggest criticism is the quality of the airport lounge food was very poor and it all felt a bit grubby and run down. I wouldn't use this lounge again - not good value for money at all”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,242 reviews