Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,242 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,242 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Tell us how Holiday Extras made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When we arrived in Edinburgh, we did not appear to be held up but I was not allowed to leave the car park until I paid £16 to get out. The operator was not very helpful when I asked what the £16 was for, he said it was for being late and when I asked how late I was, he replied "less than 24 hours" I just paid and left - not impressed at all”

Helpful Report

Posted 1 year ago

“I like Holiday Extras, used in the past and will use again. It was not a good experience on return to Bristol Airport. Flight delayed arrived about 2am. Long queue for overwhelmed bus for silver parking, nowhere to shelter from heavy rain. Very rude, unsympathetic woman at overwhelmed key collection desk. Seemed indignant that customers had actually arrived. Long walk to car in heavy rain. Poor exit signage in car park. Will NOT use again. I cannot recommend Bristol Airport Silver parking, was expensive, chaotic and not customer friendly.”

Helpful Report

Posted 1 year ago

“All of the a/c and heating controls were changed on my car - Why ? Also had to pay the Gatwick parking charge of £6.00 on exit as the only way out we were guided to as to go through the charging zone This was a charge we were not made aware that we would need to pay prior to booking”

Helpful Report

Posted 1 year ago

“Bus stop is too far away, anyone with walking difficulties would find it hard work.”

Helpful Report

Posted 1 year ago

“When arrived at car park they didn’t have our booking”

Helpful Report

Posted 1 year ago

“Charged us another 20 pounds when we arrived because of the flight time. The car was a long way from the reception even though my daughter had her child with her. Big queue and the gate didn’t open when we drove up.”

Helpful Report

Posted 1 year ago

“That wasn't meet and greet had to walk to get car then walk to terminal I expect my car to be outside terminal”

Helpful Report

Posted 1 year ago

“The car couldn’t be found upon our return leaving us waiting for nearly half an hour even though we arrived on time”

Helpful Report

Posted 1 year ago

“Due to oil pressure trouble on my car on morning of flight had to leave car & use train & metro to airport,talked to company via live chat & explained situation,was told not possible to be refunded the £89:46 that i paid!”

Helpful Report

Posted 1 year ago

“When booking parking at Birmingham no address or Postcode on any e mails so went to the parking we had last year as email sent by Holiday extra re parking when we arrived it was not there but another car park .It was a good job we gave our self plenty of time to find the right one.That’s the only negative thing about finding correct parking.Every thing else was very good.”

Helpful Report

Posted 1 year ago

“Took over an hour to get my car despite following the return process. Then the guy had an argument with the other company there saying it’s their fault?! Each time I asked where is my car I was told ‘10 minutes max’…….awful.”

Helpful Report

Posted 1 year ago

“I waited over an hour for my car on arrival at 4pm . The hotel booked I did not use on check in as was at the wrong terminal so booked another on arrival which was fabulous. I saw a bad review for the car park company and asked about it when I booked and was told it was fine and not a problem - it is not fine - I was a women on my own in a car park in the cold for more than an hour and was told my car was coming. Holiday extras customer service was in the phone with me for 25 minutes but also could not say where my car was - it was great to talk to someone but this did not get my car to me or help me with information about the company they had given me.. no contact with anyone to see if I am still at the airport! The numbers on the information sheet all went to answer machine no texts were responded to and the email on the collection slip did not work! Holiday extras were available on the phone but could not tell me where my car was or how long it would be or if it would be returned to me. In the end I had to tell the very unhelpful guy who had no badge or marketing information that I would have to call the police if my car was not at the car park after 1 hour 10 minutes- this company seems to be operated by two men who worked from a car that was parked in the car park - I do not know why holiday extra used this company - I have always found holiday extras choice of car parking great at Gatwick - professional with an office and clear systems in place. I would be at lot more careful at Heathrow in the future and it was not cheap - I would have been better to have booked a park and ride car park and booked a hotel myself at Heathrow as this was not a meet and great - more like an abandonment - heavens only knows where my car was while I was away.”

Helpful Report

Posted 1 year ago

“Same price as booking direct with stanstead no point in using holidays extra my last flight was cancelled due to snow & although I always pay the late return insurance I had to pay £80 for being 23 hours late & I’ve tried & tried & tried to claim but no reply I’ve even complained ( no reply) no contact number & if I had booked direct with stanstead I would not have had to pay the late return .”

Helpful Report

Posted 1 year ago

“The car park couldn’t find our booking”

Helpful Report

Posted 1 year ago

“Do not use blue circle. Arrived at 1250, called…. Waited…. And waited… and waited….. Finally found a rep, not in any uniform…. Rep called to say car on way…. Waited….. waited…. Over an hour later car finally arrived…. Rep said it would take 15 minutes….Others waiting as well, lied to as well, told car on way, had app that told where car was and it was still in -parking lot. Do not use blue circle”

Helpful Report

Posted 1 year ago

“Hotel had issues with bathroom facilities, poor quality and overpriced food at the restaurants, then to cap it all off, we had to wait 40 minutes for blue circle to bring the car back to Heathrow after we had picked up our bags and called them as instructed. We might as well have got the train!!!! Don’t use this service”

Helpful Report

Posted 1 year ago

“I’ve always used holiday extras to secure my Manchester airport parking in the multi-storey carpark. On this occasion it took me forty minutes to find an empty parking space leading to me nearly missing my flight. Too many cars booked in!”

Helpful Report

Posted 1 year ago

“Meet and Greet @ LHR T5 was a disaster - They took 100 minutes to find my car and used the excuse of Eid that they were short staffed. Still people that arrived after me left before me repeatedly. It was not good”

Helpful Report

Posted 1 year ago

“Meet and greet at Liverpool is almost non existent. I booked it because I am disabled and need a bit of help. You are not met or greeted you have to park yourself post your keys and then get into the terminal unsound. On return you have to first find the meet and greet which for me was a very long walk away and the reclaim and find your car. Yes I had booked assistance and that was no help either. I was abandoned as soon as they got me off the plane”

Helpful Report

Posted 1 year ago

“Location of car parking given by postcode was incorrect. Would not use again or recommend as this is the second time we’ve booked with you and both were not great but this time was awful”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,242 reviews