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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Peggie W
Verified Buyer
“still haven't received the correct rug samples contact me”
Helpful Report
Posted 5 years ago
Patricia G
Verified Buyer
“I haven’t received the rug yet but the ordering process was simple and the communication from the seller has been excellent from letting me know that my ordered was received to informing me that my order has shipped.”
Helpful Report
Posted 5 years ago
Kelli
Unverified Reviewer
“I was very impressed with being able to see my rug in my living room area. I haven't finalized the order as I'm going to confirm our selection by looking at samples. I appreciate the additional 10% off.”
Helpful Report
Posted 5 years ago
Kathleen C
Verified Buyer
“Very good selection and easy access.. Thank you.”
Helpful Report
Posted 5 years ago
Terrence M
Verified Buyer
“Very good experience”
Helpful Report
Posted 5 years ago
Matt. N
Verified Reviewer
“Great Rug! Wasn't as excited as the first one I bought, but love it nonetheless! Hope everyone can buy a rug from this company!”
Incredible Rugs and Decor 4 star review on 14th June 2020
Helpful Report
Posted 5 years ago
Helen N
Verified Buyer
“I haven’t unrolled the rug yet so can’t speak to how it looks but ordering it and having questions answered was really easy”
Helpful Report
Posted 5 years ago
Ava W
Verified Buyer
“Rug arrived today. Absolutely beautiful! Love it! Packaged very, very, well. Great experience. Would not hesitate to do business with Incredible Rugs and Decor again. Many thanks! Ava Walsh”
Helpful Report
Posted 5 years ago
Dee
Unverified Reviewer
“When I ordered the rug I was not told it would take 3 months before it arrived. I was given the option to cancel the order, in which I did. The money was not refunded and I had to file a complaint with PayPal.”
Helpful Report
Posted 5 years ago
Hi Dee, when you placed your order, our website stated 'out of stock' and 'call for ship date'. You didn't call for a ship date so we emailed you with that info and gave you the option to cancel, if desired. You requested to cancel (via email) and your refund was issued within 1 business day. Thank you.
Posted 5 years ago
Denise K
Verified Buyer
“The ability to see the rug in your room before ordering was simply amazing!!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Great selection and user friendly web site”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“The rug came as described. However I changed my mind and the return was extremely easy. Low cost to return rug. $20 for shipping They provided label”
Helpful Report
Posted 5 years ago
Catherine C
Verified Buyer
“Could easily find the specific rug pad that I was looking for.”
Helpful Report
Posted 5 years ago
Suzanne P
Verified Buyer
“Website is easy to navigate. Like that there are multiple photos in different settings for each rug display.”
Helpful Report
Posted 5 years ago
Barbara P
Verified Buyer
“Quality product. Easy ordering and no problems with delivery.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great selection. Helpful customer service.”
Helpful Report
Posted 5 years ago
Connie D
Verified Buyer
“Great prices. Quick delivery. Beautiful rugs!”
Helpful Report
Posted 5 years ago
Marina O
Verified Buyer
“Excellent selection, reasonable prices and easy to navigate website.”
Helpful Report
Posted 5 years ago
Leah S
Verified Buyer
“Had a concern about delivery and Matt responded promptly and with accurate information.”
Helpful Report
Posted 5 years ago
Gerri W
Verified Reviewer
“The customer service is outstanding. The rug I purchased is gorgeous, but the manufacturer shipped the wrong one. Robert was immediately on it to correct the shipment. I can't say enough about them. They have patterns I couldn't find elsewhere.”
Helpful Report
Posted 5 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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