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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Ben L
Verified Buyer
“Customer service was very good, told us she would get the order in right away, only one left in stock. But received an email stating the product was out would be shipped the middle of September-received the rug end of August. Very pleased, looks wonderful, just beautiful.šŸ˜ƒ”
Helpful Report
Posted 4 years ago
Evelyn M
Verified Buyer
“It was very easy to shop and place my order, I received an email to let me know what to expect with shipping. A few days later, I received a call to let me know when my rugs would arrive.”
Helpful Report
Posted 4 years ago
Jan
Verified Reviewer
“Robert Dilene Matt - the rug is more spectacular than expected - I love it - and you all are the best! Thank you”
Incredible Rugs and Decor 5 star review on 31st August 2021
Helpful Report
Posted 4 years ago
Carol F
Unverified Reviewer
“I can not say enough good about the quality of this company. The ongoing communication, expediated shipping, and quality of product. Iā€™m very impressed. I will be ordering more with this company in the near future. Can not believe Iā€™ve never heard about it before.”
Helpful Report
Posted 4 years ago
Janice B
Verified Buyer
“Great communication, very fast processing, havenā€™t gotten the actual rug yet, but so far so good”
Helpful Report
Posted 4 years ago
Renee K
Verified Buyer
“I love the quality of the rugs I received! Plus, The quality of customer service I've received is outstanding. I love that they kept me well informed of shipping dates, etc.. I didn't have to guess or keep bugging them about anything. Their communication is excellent. Customer service and product quality is 5 star +!”
Helpful Report
Posted 4 years ago
Helen B
Verified Buyer
“They had the runner I needed to match my rug! Easy web to navigate, free shipping, and shipped within 2 days of ordering,”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“Very professional. Love your rugs . It's my first time. You'll hear from me soon”
Helpful Report
Posted 4 years ago
Kathy B
Verified Buyer
“Great Customer Service”
Helpful Report
Posted 4 years ago
Heather L
Verified Buyer
“Easy to find decor and rugs, at a great price, for our modern home.”
Helpful Report
Posted 4 years ago
Susan S
Verified Buyer
“Just purchased my sixth rug from Incredible Rugs. Iā€™m very pleased with them and will continue to shop here for any rugs I need.”
Helpful Report
Posted 4 years ago
Dolly O
Verified Buyer
“Great selection of rugs. I liked that I could ā€œseeā€ the rug in my space before purchasing. Easy order process too.”
Helpful Report
Posted 4 years ago
Ronnie J
Verified Buyer
“Placed our order by phone. Dilene was Very friendly and knowledgeable about the products and got us set up for shipment and delivery of the Saravieh rug and Karastan Thick pad!! Weā€™ve already received the pad,,,rug has shipped and should arrive middle of this week!!!”
Helpful Report
Posted 4 years ago
Annie A
Verified Buyer
“Amazing customer service”
Helpful Report
Posted 4 years ago
Richard S
Verified Buyer
“Great pricing & service. Only thing I question is they push route ($25) for insurance. Item I purchased was just under $500 which I thought that being shipped by UPS includes $500 in Insurance. Should have questioned before purchase. I thought item was being shipped by trucking Co.”
Helpful Report
Posted 4 years ago
Stacy H
Verified Buyer
“Great variety of rugs- long runners too!”
Helpful Report
Posted 4 years ago
Carrie P
Verified Buyer
“Rug came super fast.”
Helpful Report
Posted 4 years ago
Bert B
Verified Buyer
“Great service! Excellent product, everything as advertised and promised. the large rug is perfect in quality and just as I had hoped.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I ordered a rug sample and paid $40.00 for it on Jan. 4, 2021. We were in the process of building a new home and I was working with many samples. They have a policy of returns 30 days. Who would think it would be for samples. I called to return the sample in June and they didnā€™t say anything about the amount of time. I was waiting for a RMA number to return the sample and didnā€™t receive anything. Called a couple times and never received it. When the request was received in shipping they didnā€™t do anything. I can understand 30 days to return an item ordered but not for a sample. I told the customer service that they should list it on the packing slip to return samples in 30 days for a credit. Not happy with company!”
Helpful Report
Posted 4 years ago
Amir Y
Verified Buyer
“The site was supported by Norton for a price guarantee, we found a better price but Norton didn't help to match the price”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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