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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

Write Your review

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Sandra T
Verified Buyer
“Website was easy to use and had all of the relevant info I needed to make an informed decisioin to buy: rug size, pile height, weight, etc. Paid extra for delivery care, but found that FedExp did not recognize any care (had wrong delivery date, left half in yard and on porch, and didn't even ring the doorbell--thank goodness for door cameras)! But the Customer Support (Noah) has been very knowledgeable and empathetic, simply caring for me as the customer and my concerns. Beautiful work and craftsmanship, and would certainly buy from them again!”
Incredible Rugs and Decor 5 star review on 19th August 2021
Helpful Report
Posted 4 years ago
Arlette C
Verified Buyer
“Still waiting for the, "Runner". The round one arrived just fine.”
Helpful Report
Posted 4 years ago
Diane F
Verified Buyer
“AMAZING! Great service, quick delivery, excellent quality rug at a great price.”
Helpful Report
Posted 4 years ago
Marcie S
Unverified Reviewer
“First of all, I was looking for a rug that is sustainably made. Enter Karastan! Pop bottles! What is better than that?! We ordered the Market Spice 8 x 11. (I do wish an 8 x 10 had been on the list. The 8 x 11 is a touch too big!) But who cares? It is a gorgeous rug, and looks beautiful in our cottage. The consumer service rep could not have been nicer. Wonderful company with great prices.”
Helpful Report
Posted 4 years ago
Dorothy G
Verified Buyer
“The quality and color I expected delivered as promised!”
Helpful Report
Posted 4 years ago
Kathy
Unverified Reviewer
“Omg I cant get off this site. The rugs are beautiful and the discounts unbelievable. I’ve looked at 25 rug sites and this is the bests.”
Helpful Report
Posted 4 years ago
Carolyn R
Verified Buyer
“I will shop this company forever! I have made a number of purchases and they have always been spot on when it comes to customer service and responsiveness.”
Helpful Report
Posted 4 years ago
Janet T
Verified Buyer
“Love it! The quality, the color, everything!”
Incredible Rugs and Decor 5 star review on 17th August 2021
Helpful Report
Posted 4 years ago
Anonymous
Verified Buyer
“$10 to return a rug sample (marked clearly as returnable) that was $25 in the first place!? you've got to be kidding! but I guess it's better than nothing, and I don't want it hanging around, so I'll still send it back. PLUS it took FOREVER to even arrive in the first place and almost made us miss the sale for the couch we were trying to match to.”
Helpful Report
Posted 4 years ago
Diane M
Verified Reviewer
“Had the sample in a week and was very impressed with colors (very true to photo) and quality! Very plush and soft! As a Designer, I had ordered the sample for a client. He absolutely loved it and ordered the 9’6”x12’11”. Even tho it showed out of stock, he had it in 2 weeks and is thrilled with everything about it! Great site and experience, recommending to everyone! Thanks, Diane M”
Helpful Report
Posted 4 years ago
Bonnie J
Verified Buyer
“Good communication and prompt order filling.”
Helpful Report
Posted 4 years ago
Joan H
Verified Buyer
“I am not sure why I had to pay extra for shipping protection. It gave me no option. No other company requires that.”
Helpful Report
Posted 4 years ago
Carl F
Verified Buyer
“Love the quality and quick availability of experts ready to answer questions! Thank you!”
Helpful Report
Posted 4 years ago
Magda I
Verified Buyer
“The rug came very well packed, and no unwanted surprises when I opened it. The quality is is very good, heavy product and great design. I got notifications about shipping status daily, which was very helpful to me with my busy schedule.”
Helpful Report
Posted 4 years ago
Maggie
Verified Reviewer
“This is a gorgeous rug and the online pic doesn’t make justice to it. First of all it doesn’t shed AT ALL! The colors don’t blend in and the design is very beautiful.”
Incredible Rugs and Decor 5 star review on 16th August 2021
Helpful Report
Posted 4 years ago
Julia V
Verified Buyer
“Excellent website and customer service!”
Helpful Report
Posted 4 years ago
Rose V
Verified Buyer
“Spent hours trying to find a rug. I have colors that aren’t trending so it was difficult to find. I am so happy to find my rug here. Love it!”
Helpful Report
Posted 4 years ago
Donald W
Verified Buyer
“Excellent service and communication.”
Helpful Report
Posted 4 years ago
Lori M
Verified Buyer
“Customer service is wonderful and so very helpful. I made an error in my order and they were very responsive and were able to quickly fix my order. Communication was great!”
Helpful Report
Posted 4 years ago
Charles B
Verified Buyer
“Excellent service. Received my Karastan rug a week after order. Its beautiful. This was a first time order for me so I ordered a 3x5 rug for my entryway. I ordered a 9x12 Karastan from Macy"s on 7/30/21 and still have not got the rug. Timely delivery and quality product. My next Karastan order for an 8x10 will be placed with Incredible Rugs and Decor.”
Helpful Report
Posted 4 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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