Incredible Rugs and Decor Reviews

Name: Incredible Rugs and Decor
Address: 1514 S. Main St., Boerne
Rating: 4.72

4.7 Rating 4,057 Reviews

93 %

of reviewers recommend Incredible Rugs and Decor

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Incredible Rugs and Decor 5 star review on 14th February 2025

"Kathy"

Incredible Rugs and Decor 5 star review on 15th January 2025

Incredible Rugs and Decor 5 star review on 5th October 2024

George

Incredible Rugs and Decor 5 star review on 16th September 2024

Jess

Incredible Rugs and Decor 5 star review on 22nd August 2024

"Anthony I

145

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the rug I ordered today and it was damaged during shipment. I immediately emailed Incredible Rugs and Decor and got a prompt response asking for more details. After one more email, a replacement rug is being shipped to me. Excellent customer service- something that’s rare these days. Incredible Rugs and Decor has made me a a very happy customer, and I will recommend them to anyone in the market for a new rug.”

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Posted 8 years ago

“I was extremely pleased to work with Incredible rugs & decor! They price matched an item I was looking for and shipped in a timely manor. I will definitely work with IR in the future. Thank you for your exceptional customer service!”

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Posted 8 years ago

“Great selection and price .very quick getting back to you with answers. Shipping was fast for my items.will buy from them again in the future.”

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Posted 8 years ago

“I looked through thousands of area rugs on several different sites, in anticipation that it was worth it since I will likely use it for years/decades. IRD worked well for me in regards to the filters and selection. Sometimes filters are too limiting, sometimes they don't seem to eliminate anything. The very specific sizing filter was key for me. That was something no other site provided and I think it helped me not get fatigued from searching and looking, since I didn't waste time clicking for details only to find the size was wrong. I also appreciated the selection. I bought a Surya rug. I noticed other sites that carried Surya, but not the full assortment of designs and sizes. Considering the rug is clearly still in the Surya warehouse, I guess this is another positive function of your website. And when shopping online, that is kind of the name of the game.”

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Posted 8 years ago

“My second incredible rugs and decor purchase. Love my Momeni New Wave Willow Burgundy area rug.”

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Posted 8 years ago

“I ordered 3 accent rugs - 2 were exceptional while 1 was lesser quality”

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Posted 8 years ago

“I was very pleased to find the exact rug I was looking for and customer service was very helpful. Also the price was great! I would recommend Incredible Rugs and Decor to anyone.”

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Posted 8 years ago

“Great price, great customer service and shipping was faster than expected. The rug is lighter than it appeared online but still beautiful!”

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Posted 8 years ago

“First time customer. Very helpful staff. Awaiting delivery.”

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Posted 8 years ago

“They shipped promptly and did as hey promised. I would use them again.”

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Posted 8 years ago

“The gentleman taking my call was extremely helpful in assisting me in choosing a small rug for my kitchen sink area. I was drawn to many beautiful jute/sisal rugs but learned they don’t hold up to water. I appreciated the time he spent with me. I received the rug yesterday and am comfortable knowing I can spot clean it with a little soap and water. He’s a keeper!”

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Posted 8 years ago

“We found a rug we loved at a very reasonable price (we comparison shopped!), but we needed it delivered on a specific day. Steve scheduled everything so that we received the rug and pad exactly as we asked for. We couldn't be happier with the experience and with the gorgeous rug.”

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Posted 8 years ago

“I loved the "view in room" feature. I was able to see what the rug would look like in my personal room and when it arrived I was not disappointed. The rug I choose looked exactly as I expected. I was notified when my order was confirmed, when it was shipped and was able to track the shipment. It arrived very quickly and I am happy with the end results. No unpleasant surprises. Even the dog loves the new rug.”

Incredible Rugs and Decor 5 star review on 28th January 2018

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Posted 8 years ago

“I ordered 2 runners and one was delivered. I was informed the the other was back ordered and given a date for delivery. I received an email letting me know that the second runner was on its way. It never arrived. I contacted Incredible Rugs and Decor to inform them that I hadn't received it. They looked into it and contacted FedEx (or UPS) who then contacted me for information. Once again, it never arrived. I again contacted Incredible Rugs. They apologized and sent me another one! Thank you for the BEST customer service! I will always order from you! A Darlington”

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Posted 8 years ago

“We love our rug. High quality and very pretty. It’s very soft and plush feeling.”

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Posted 8 years ago

“I ordered a rug in November and have only just had it arrive at my home. I talked on and off with a sales person who couldn't figure out what had gone wrong - in the end they think they either lost my rug (apparently the last one they'd had in the warehouse) or it was mis-labeled. They had to order a new one for me from the company who made them. There was a long period of silence in the beginning where I just never heard back about what was going on, and it didn't seem any great rush to locate or replace my order. I understand it taking a while longer since it probably had to be made for me or reordered from the manufacturer, and I appreciate the timely responses from the sales person, but 2 entire months for something that was labeled "in stock" is ridiculous.”

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Posted 8 years ago

“Fast and helpful response. Good rug choices and website to choose.”

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Posted 8 years ago

“We just received our rugs. They are even more beautiful than they looked on the website. We totally appreciated using the room download program as it helped us make a great decision. Being able to see the rug in the room before we purchased it was so helpful. Not only is the product great, the service was exceptional.”

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Posted 8 years ago

“I shopped around for my rug and rugs and decouwas significantly less than other shops.”

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Posted 8 years ago

“This was my first purchase with Incredible Rubs and Decor, and it was wonderful. They sell beautiful rugs at great prices. They immediately got back to me with my questions about this rub, ordering was easy, and they keep me informed about the status of the shipment. A wonderful company to deal with. Their customer service is first class. My rug arrived today and it is beautiful.”

Helpful Report

Posted 8 years ago

Incredible Rugs and Decor is rated 4.7 based on 4,057 reviews