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Incredible Rugs and Decor Reviews

4.7 Rating 4,041 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,041 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Verified Buyer
“I ordered a rug in November and have only just had it arrive at my home. I talked on and off with a sales person who couldn't figure out what had gone wrong - in the end they think they either lost my rug (apparently the last one they'd had in the warehouse) or it was mis-labeled. They had to order a new one for me from the company who made them. There was a long period of silence in the beginning where I just never heard back about what was going on, and it didn't seem any great rush to locate or replace my order. I understand it taking a while longer since it probably had to be made for me or reordered from the manufacturer, and I appreciate the timely responses from the sales person, but 2 entire months for something that was labeled "in stock" is ridiculous.”
Helpful Report
Posted 7 years ago
Birgit W
Verified Buyer
“Fast and helpful response. Good rug choices and website to choose.”
Helpful Report
Posted 7 years ago
Nancy F
Verified Buyer
“We just received our rugs. They are even more beautiful than they looked on the website. We totally appreciated using the room download program as it helped us make a great decision. Being able to see the rug in the room before we purchased it was so helpful. Not only is the product great, the service was exceptional.”
Helpful Report
Posted 7 years ago
Jill G
Verified Buyer
“I shopped around for my rug and rugs and decouwas significantly less than other shops.”
Helpful Report
Posted 7 years ago
Dotty M
Verified Buyer
“This was my first purchase with Incredible Rubs and Decor, and it was wonderful. They sell beautiful rugs at great prices. They immediately got back to me with my questions about this rub, ordering was easy, and they keep me informed about the status of the shipment. A wonderful company to deal with. Their customer service is first class. My rug arrived today and it is beautiful.”
Helpful Report
Posted 7 years ago
Sandra G
Unverified Reviewer
“Great prices, great selection, great customer service!”
Helpful Report
Posted 7 years ago
Sandra G
Verified Buyer
“I am incredibly excuse the pun happy with the rug that was just delivered! I saved $500 to $900 dollars after pricing at furniture stores and am so glad that I bought from you.....I will be buying from you again!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good price with additional savings with discount code.”
Helpful Report
Posted 7 years ago
Jim H
Verified Buyer
“Provided information on Karastan round rug which I was able to purchase at an attractive price and prompt delivery.”
Helpful Report
Posted 7 years ago
Edsel G
Verified Buyer
“Coupled with great prices and selections, the Incredible Rugs and Decor staff is extremely professional, courteous and knowledgeable!!!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“So helpful!”
Helpful Report
Posted 7 years ago
LaDell F
Verified Buyer
“Shopping was easy. Will be back to look at more rugs. Moving into a new house and in need of rugs. Can't wait to receive this order.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“The best price on the rug I fell in love with. Delivered within a week of ordering.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“We are very pleased with our rug. It brought much needed color into our Family Room.”
Helpful Report
Posted 7 years ago
Debra G
Verified Buyer
“They made it easy for me to do my shopping. Thank you.”
Helpful Report
Posted 7 years ago
Jean T
Verified Buyer
“Wonderful selection of quality products delivered in a timely fashion at a rest price.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Steve did a great job!”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Great communication from when the order was placed to when it was delivered. The rug was well-packaged and just as expected. Excellent customer experience.”
Helpful Report
Posted 7 years ago
Renee R
Verified Buyer
“HI! I needed a specific rug delivered before January 4th. I found the rug on two sites with similar incentives so I called to see if delivery by the 4th was even possible considering it was already Dec. 27th and the new year holiday was approaching. Steve answered the phone and took care of checking with FEDEx/UPs to make sure of the delivery date and called the manufacturer to check if the order could still go out on the 27th. I committed, and got the order one day early! The other supplier told me I'd get delivery between Jan4-9. Thanks again Steve. And the carpet is beautiful, exactly what I was looking for to showcase my office. Renee R.”
Helpful Report
Posted 7 years ago
Jacqueline M
Verified Buyer
“Incredibly easy to order, awesome selection, reasonably priced! I loved the rug so much I went back for a second one. To order the second time took only one minute- no need to retype all my info— absolutely awesome experience !!! I would not hesitate on purchasing from this site. I’ll be back I’m sure!”
Helpful Report
Posted 7 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,041 reviews
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