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Incredible Rugs and Decor Reviews

4.7 Rating 4,014 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,014 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Jana T
Verified Buyer
“Quality products. Great Service.”
Helpful Report
Posted 2 years ago
Martha F
Verified Buyer
“I was looking for Karastan rugs, as I’ve had them before and loved the quality. I was also looking for a particular collection. Incredible Rugs and Decor had both … at an excellent price. My order was acknowledged immediately and I received them within 5 days. I was very impressed with their service and will definitely use this company again if the need arises.”
Helpful Report
Posted 2 years ago
Jana C
Verified Buyer
“I reached out due to an error I had made during checkout. I received a quick response with the issue corrected in a very timely manner. Super impressive customer service!”
Helpful Report
Posted 2 years ago
Debbie M
Verified Buyer
“Such professionalism. Everything was perfect. I highly recommend.”
Helpful Report
Posted 2 years ago
Diane E
Verified Buyer
“I found the one to match my existing rug!”
Helpful Report
Posted 2 years ago
Kay P
Unverified Reviewer
“We are very happy with the 3 rugs we purchased from you!! The colors are beautiful and are exactly what we were looking for!! Your customer service was great and we really liked working with Rusty!! Thank you 😊, Kay”
Helpful Report
Posted 2 years ago
Lauretta
Verified Reviewer
“Rep was very willing to assist me.by asking quedtions about my needs and decor. I appreciated his Honesty in answering questions about odors in certain rugs. Sincerely wanting me to make a ggod choice! Thanks.”
Helpful Report
Posted 2 years ago
Elizabeth T
Verified Buyer
“Awesome that I can order samples.”
Helpful Report
Posted 2 years ago
Debbie B
Verified Buyer
“Love our new rug. Incredible Rugs was very easy to work with.”
Helpful Report
Posted 2 years ago
Rosemary T
Verified Buyer
“Great selection of rugs, great prices, free shipping and quick delivery. Was able to find several rugs from same collection that went together well in my home.”
Helpful Report
Posted 2 years ago
Kim S
Verified Buyer
“I bought the Rizzy Gossamer area rug in Oct 2021. In May 2022 a storm caused major damage to our home and the rug was not salvageable. I was so happy to find I could purchase the same rug from Incredible Rugs & Decor and it arrived in record time! Thank you!”
Helpful Report
Posted 2 years ago
Wendy R
Verified Buyer
“Great price and very responsive so far”
Helpful Report
Posted 2 years ago
Patricia S
Verified Buyer
“Great experience, great price and rug arrived before expected!”
Helpful Report
Posted 2 years ago
Ray D
Verified Buyer
“Great website and staff. Good inventory, competitive pricing and fast shipping too. It would be hard to beat that combo, keep, it up!”
Helpful Report
Posted 2 years ago
Jean D
Verified Reviewer
“This was my first experience with this company and I have been over the moon impressed by their communication and follow through. I had some challenges with my delivery based on the location of my house and not only was I assisted by everyone who I spoke with, I received a follow up email to be sure my needs were addressed. Everyone I spoke with has been wonderful - To top it off, we just love our rug - we had a runner already so we knew what the colors were, now having a 9x13 it has been a great addition to our living space. I have already recommended this site to family and friends and I will continue to order from this company.”
Helpful Report
Posted 2 years ago
Stephanie L
Verified Buyer
“Easy to shop—enjoy reading the details for each rug explaining the fibers, colors, cleaning”
Helpful Report
Posted 2 years ago
Sharon M
Verified Buyer
“The website is very organized & easy to use. The area rug selections are incredible. This is my second time ordering a rug, & am very pleased with the customer service as well. Thank you for keeping your business to the standards it was in the good old days.”
Helpful Report
Posted 2 years ago
Joan K
Verified Buyer
“Beautiful rug! Fast shipping! Thank you!”
Helpful Report
Posted 2 years ago
Sharon H
Verified Buyer
“This experience has been wonderful: professional, capable, courteous people who really do what they say they will.”
Helpful Report
Posted 2 years ago
Linda R
Unverified Reviewer
“Thank you so much for your excellent customer service. We love our new rug and couldn’t be happier with your company.”
Helpful Report
Posted 2 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,014 reviews
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