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Incredible Rugs and Decor Reviews

4.7 Rating 4,038 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,038 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Anonymous
Verified Buyer
“So far this company has been exceptional! They had what I was looking for; the price was really good; it was easy to order; shipping was free; and my order was shipped almost immediately. It looks like my order will be delivered within 7-10 days from when I placed the order!! Also when I called with an inquiry, the phone was answered quickly by someone who was personable, knowledgeable and had the authority to give me the info I needed. Given what I’ve experienced up to this point, Incredible Rugs and Decor is a place I would highly recommend!”
Helpful Report
Posted 3 years ago
Michelle J
Verified Buyer
“I am ordering a sample to see the quality and color. I have had wonderful follow-up regarding my order and shipping. Thank you.”
Helpful Report
Posted 3 years ago
Ronald G
Verified Buyer
“We received the rug today and it is beautiful. The purchase process and prompt delivery were much appreciated. I would recommend your company to family and friends. Regards, Laura & Ron Garavuso”
Helpful Report
Posted 3 years ago
Margaret K
Verified Buyer
“I have ordered numerous samples & have been able to return them without problems. The staff is responsive & willing to help. I have also been asked to review some of the rugs & I hope that has been helpful to other customers.”
Helpful Report
Posted 3 years ago
Susan H
Verified Buyer
“The sales person was helpful and knowledgeable.”
Helpful Report
Posted 3 years ago
Steven P
Verified Buyer
“Easy to find the right carpet!”
Helpful Report
Posted 3 years ago
Beverly H
Verified Buyer
“You had a rug we liked, and shipped it quickly! And, the price was better than other vendors on the internet.”
Helpful Report
Posted 3 years ago
John B
Verified Buyer
“Very quick shipping, items arrived as expected.”
Helpful Report
Posted 3 years ago
Gary H
Verified Buyer
“The large rug was smashed into a small box. Not very professional”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“The website was simple to use. Check out was also easy. I spent hours shopping, there was so much to see.”
Helpful Report
Posted 3 years ago
Judy S
Verified Buyer
“2-3 stars is all I can give. Variety good. Searchability great. However, they DO NOT tell you that if you need to return a rug that they will charge you a huge amount to do so. They don't tell you that until AFTER they send you a return label. I will NEVER purchase from them again.”
Helpful Report
Posted 3 years ago
Carol S
Verified Buyer
“Salesperson on phone was friendly and welcoming! She answered all my questions and allowed me to place my order with her by phone since I was already communicating with her. I will definitely shop with this company again.”
Helpful Report
Posted 3 years ago
Joyce T
Verified Buyer
“Amazing! I found the exact color rug I had been searching for. They came in a week’s time from ordering. A shout out to Rusty for getting the last runner in the warehouse! Am awaiting my rug pads and anticipated same great service. Thank you!”
Helpful Report
Posted 3 years ago
Kandyce K
Verified Buyer
“I had a great experience ordering from Incredible Rugs and Decor! Purchasing the two rugs I ordered was easy and thank you for the two free rug mats too. I would/will order from them again in the future.”
Helpful Report
Posted 3 years ago
Barbara C
Verified Reviewer
“I bought an 8x10 Saigon Multi rug for my living room and this rug in size 3x5 for the hallway entrance. Although very different because the color fields are the same they work beautifully together. Thanks for great service and pricing.”
Helpful Report
Posted 3 years ago
Sharon B
Verified Buyer
“everything was fine”
Helpful Report
Posted 3 years ago
John J
Verified Buyer
“Very pleased with the service and product”
Helpful Report
Posted 3 years ago
Debbie Z
Verified Buyer
“I am sad to say it was so confusing to be told it would not be shipped for awhile and it was on back order and it did not include a pad, when I ordered it said included the pad, and it was in-stock! now I see its coming for China, I'm thinking I'm not going to see this rug for quite awhile. They say it was shipped but I feel it was just to satisfy me for now. coming for China is not hopeful”
Helpful Report
Posted 3 years ago
Linda R
Verified Buyer
“We found the carpet that we have been looking for - Incredible Rugs and Decor had what we wanted. Competitive pricing and very easy to deal with. Just received our order and we are overjoyed.”
Helpful Report
Posted 3 years ago
B S
Verified Buyer
“Beautiful rug and customer service above and beyond!”
Helpful Report
Posted 3 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,038 reviews
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