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Incredible Rugs and Decor Reviews

4.7 Rating 4,041 Reviews
93 %
of reviewers recommend Incredible Rugs and Decor
Company Reviews Product Reviews
8
 Insights Metrics Info
4.7
Based on 4,041 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Incredible Rugs and Decor Reviews

About Incredible Rugs and Decor:

Impressive selection of quality home decor, rugs, lighting, pillows, and art at values that are nothing short of Incredible.

Visit Website

Phone:

888-219-7847

Email:

service@incrediblerugsanddecor.com

Location:

1514 S. Main St.
Boerne
78006

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Tina C
Verified Buyer
“I had been looking locally for this particular rug at a better price, and that’s when I found your company. The staff was super pleasant, kind and helpful. This was my first experience w/Incredible Rugs and won’t be my last. I will be sharing my experience with friends and family! Thanks for your great prices!!!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Last year, my husband and my bought an area rug for our living room. We were in search for the matching runner and front door mat. We happened upon Incredible Rugs and Decor and were able to get exactly what we needed at an incredible price. We immediately made the purchase and have been amazed by the communication provided in regards to the shipment and delivery - exceptional customer service! I highly recommend Incredible Rugs and Decor and will be making additional purchases in the future.”
Helpful Report
Posted 8 years ago
Corabelle B
Verified Buyer
“Web site was very easy to use. I have the same rug for 8 years and I liked it very much and so I looked for it on the search engine.... I like the quality of the rug so much I ordered the 8x10. I give you a 5 for keeping in touch with the shipping.”
Helpful Report
Posted 8 years ago
Toby
Verified Reviewer
“I love my rug! And the best price I could find!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“We have a larger rug just like these we purchased from another company and we love it. We have pets and it cleans well and is pretty much bullet proof but nice to walk on. We wanted matching area rugs and I was going to buy these rugs on Amazon and then found Incredible Rugs and ended up paying significantly less and got free freight. There is no point in paying more for the same things. The items were in stock and shipped quickly and we look forward to receiving them.”
Helpful Report
Posted 8 years ago
Rosio R
Verified Buyer
“Great service!!”
Helpful Report
Posted 8 years ago
Patricia O
Verified Buyer
“This company has outstanding customer service. Each time I have contacted them they have answered quickly and have accommodated me. I definitely would use this company again. Thank you so much for your assistance in getting my rugs to.”
Helpful Report
Posted 8 years ago
Marcia S
Verified Buyer
“We totally love our Karastan carpet. It's wonderful, we have several and this one is perfect. The other one we ordered is on the way and we're confident that it will be perfect too. We have been very happy with the order, processing and delivery of our carpets. We'll have the second one by Christmas. We'll be recommending this vendor to others with no hesitation. Thanks!!!”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Steve was fantastic! I challenged him to beat a competitor's price and he came through with flying colors! Our rug was promptly ordered and received and we absolutely love it! Thank you for honoring your best price guarantee!”
Helpful Report
Posted 8 years ago
Charlie P
Verified Buyer
“I ordered a runner and a 8X10 rug. I choose IRD because of the price, the items were in stock, an added discount, no sales taxes, and free shipping. The runner was delivered promptly but the larger rug was either lost or misplaced. Contact IRD and Steve promptly answered. Had to contact him 4 days later, again he checked on it and emailed me. I then received a notice that IRD had shipped the items, I check to see when it was shipped and I could tell it was in response to Steve's inquiry. Rug is very nice, can't wait to the other rug gets here. I can see me getting other rugs if the prices are as nice.”
Helpful Report
Posted 8 years ago
Karen M
Verified Buyer
“We love our new rug. It is thick & plush. Very well made & the colors look just like the photo. It was shipped quickly & arrived in nice, secure packaging. I’m highly recommend this rug.”
Helpful Report
Posted 8 years ago
Debbie G
Verified Buyer
“It is as beautiful as the 5x7 I bought a few months ago. A matter of fact, I believe it is even more lovely because the colors show up more because of the larger size. I was given an EDD of 22/15/2017. It came on the 12th. Thank you so much Steve for all your help. A satisfied customer.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Steve was a big help with information on rugs and pads. They had no problem matching 112% of another price I had got from another supplier. Pretty fast delivery on all items with no shipping damage. Very sturdy packaging. Would order from them again.”
Helpful Report
Posted 8 years ago
Elizabeth H
Verified Buyer
“Happy to find this company. Great assistance with the rug we wanted. Friendly, knowledgeable. After a major dept store had 2 Wrong color rugs shipped, Incredible Rugs had right one shipped quickly. Terrific.”
Helpful Report
Posted 8 years ago
Mary H
Verified Buyer
“This was my first order through Incredible Rugs and I was really pleased! I was notified of order status regularly and the rug I received was great! I will do it again!”
Helpful Report
Posted 8 years ago
Beth D
Verified Buyer
“I can’t say enough about the first-class service I received from Steve at Incredible Rugs and Decor. From the very start when I was trying to find a 4’ square rug that also came in 4x6, to the timely delivery, I have been immensely impressed with the way I was taken care of. I will not hesitate to recommend them.”
Helpful Report
Posted 8 years ago
Anonymous
Verified Buyer
“Excellent Experience: We ordered a 9'9" round wool rug and it amazingly arrive in less than a week. The price at Incredible Rugs was hundreds of dollars less than any other site. Most of the other places we found this specific rug had delivery dates over a month away and some up to three months. We definitely will look at Incredible Rugs first for any rugs we purchase in the future.”
Helpful Report
Posted 8 years ago
Robert B
Verified Buyer
“my rug was in good condition”
Helpful Report
Posted 8 years ago
Marilyn R
Verified Buyer
“I have not received my order yet but part of it has shipped already.”
Helpful Report
Posted 8 years ago
Barbara D
Verified Buyer
“Was told my rug would be arriving tomorrow three times. Nobody had a clue. Will not order from you again. Rug was so-so. Cheap price and it looks cheap.”
Helpful Report
Posted 8 years ago
Hi Barbara, during the peak shipping season (Black-Friday and Cyber-Monday), it's not uncommon for a shipment to be delayed a bit. Regarding the quality of your rug; you paid $12.00 (shipping included). I don't think that can be improved upon, but we'll certainly try our best. Remember, you are welcome to mail it back for a refund within 30 days if it doesn't meet your expectations.
Posted 8 years ago
Incredible Rugs and Decor is rated 4.7 based on 4,041 reviews
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