Karen Millen Reviews

Name: Karen Millen
Rating: 1.34

1.3 Rating 508 Reviews

6 %

of reviewers recommend Karen Millen

Company Reviews

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Metrics

1.3

Based on 508 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Karen Millen 2 star review on 23rd May 2025

Anonymous

Karen Millen 1 star review on 22nd May 2025

Andreea

Karen Millen 1 star review on 17th January 2025

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Karen Millen 1 star review on 12th December 2024

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108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a dress for a wedding which was lovely and arrived in a timely manner. After worn once the dress was cleaned at the dry cleaners on Karen Millens instruction. The dress basically feel apart, Karen Millen have agreed to issue a full refund which would be refunded as soon I as provided proof of postage - I am now two weeks on from sending the dress back and I'm still waiting on my refund. The customer service was great up until this point now no one is getting back to me. Shocking Service”

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Posted 2 years ago

“If I could give a zero review I would. Over six weeks of waiting for a refund for stock that didnt arrive, and all I have gotten from them is a reference code to take it up with my bank. I have never had such terrible customer service.DO NOT ORDER ANYTHING FROM THIS COMPANY. You might as well throw your money in the bin!!”

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Posted 2 years ago

“I bought a pair of statement earrings in April and have worn them twice for a very limited time period. After the second time of wearing the back broke off. The earrings cost £23 and therefore their cost per wear is quite excessive. I was advised by the Karen Millen Customer Service Team that there was nothing they could do as I had fallen outside of the 6 month period. I completely understand there needs to be a cut off period for refunds, but I would have thought that they would have at easr least been interested in the fault to build into product improvement. The earring is clearly too heavy for the back closure and hence there is a design fault. Historically I have been a real fan of the brand and I have always been delighted by the quality and design and have previously felt I was getting value for money. Sadly on this occasion I feel the brand has let itself down and in doing so has lost a fan!”

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Posted 2 years ago

“Poor quality, sent out damaged and used coat, the coat was not folded and more like child packed it to the bag. Not what you expect £330 coat look when you open the parcel. Lining not sown in a pocket, stitching of the coat overall poor, fabric not what you expect that price range coat to be more like £40 coat from super market. One cs agent suggested -15% refund to me to keep the coat, and told the tailor to quote a higher price, this man suggested they pay for the repair after I provide a receipt from the tailor, and asked if the quote is enough for them. 3rd cs agent told rudely they won't pay and send the coat back. Random answers up to who reply to you. Another parcel was lost by Evri but Karen Millen's customer service let me in no need to wait 4 weeks until they can refund or send out a new... No proper customer service they can be contacted by Facebook or Twitter... KM was once a great brand now only name left... Avoid...”

Karen Millen 1 star review on 19th November 2022

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Posted 2 years ago

“The denim shirt remains a pungent smell after being washed several times and the consumer service team still has not given a response to that. I would never purchase items of this brand ever again in my life. The same thing would be said to everyone around me. Worst experience ever.”

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Posted 2 years ago

“If you return anything you have to fight and wait for months to get it. I returned a few items that didn’t fit. I emailed them regularly and they kept apologizing without any action. After six weeks I gave up and fortunately paid through pay pal. I called them and had my credit ten minutes later.If I hadn’t paid through pay pal I’m not sure I would ever have gotten my refund. Shop someone else‼️”

Helpful Report

Posted 2 years ago

“Today is the Friday 4th November 2022 me again still complaining about the same order number 16956244. I first ordered on the 24th October 2022 today Friday 4th November 2022 i have next day delivery well the goods did not arrive by Evril the worst courier company so to avoid disappointment any companies that use them they can be very unreliable as they use to trade under the name Hermes. So when i spoke to them the next day of not receiving my goods i was promised my postage back within 48hours today 4th November 2022 i still have not received. There is a email chase going on as i have sent at least 6 emails regarding this matter but there is no constintency as diffent people respond back. What i have been told is that i have to wait until the Sunday 6th of November 2022 before anything can be down. So myself as the customer i have paid for the goods and was let down and then politely told to wait until the 6th November until they can either re send or refund. i have actually taken the time to read the reviews and realised there is no form of customer service. I used to shop with Karen Millen in the 90s but i can see the company has gone done hill. Another thing i will say in the last couple of months i have ordered a lot of things and a few times the deliverly has been late by a day but never this long and sometimes the goods are packaged beautifully and sometimes i have received high end garments very badly creased before i have just let it go but i am so annoyed with the treatment. So if you order on a weekend for a outfit to wear out be warned to avoid disappointment the order may not arrive. It has happened a few times with me now.”

Helpful Report

Posted 2 years ago

“So painful dealing with them. They are useless with international eCommerce. It took more than a month to receive my order. I also haven't received my refund and it has been more than a month. First they told me to wait 29 days. Then after more then 29 days, I notified them that I still haven't received my refund. They told me to wait another 5 days!”

Helpful Report

Posted 2 years ago

“I have next day deliverer with Karen Millen but they are using the old Hermes which are trading under the name of Evri absolutely terrible and extremely un reliable I ordered a item on the 24th October 2022 and i have next day deliverer today is Monday 31st October i have paid and i am still waiting today. The reason why i am now writing this email as i have been emailing Karen Millen since the day of late deliverer and was politely told that if i did not receive the goods withing 4 days i should contact them back. I have only recently come back Shopping with Karen Millen as i normally shop on Asos and as i appreciate things can go wrong but Asos always look for a solution karen Millen basically has told me to wait.”

Helpful Report

Posted 2 years ago

“If I could I could leave a zero review I would. Do not purchase from this company. I ordered a pair of cropped trousers. The trousers arrived but they were completely the incorrect pair. They were checked and not black. I contacted customer service who explained I needed to get proof of postage of my return before they could send me out a new pair (fair enough) Having done this I came back to same agent Omar with the proof. I asked if the correct pair of trousers could be sent via next day delivery. They initially refused saying I would need to pay for this type of delivery. It took me to advise that I would leave a review of my experience for the rep to agree to send them the next day. The correct Item arrived the next day. Unfortunately too small. I started refund and decided to separately order a size 12. I did this but unbelievably the same thing happened. I was sent the incorrect pair AGAIN. The same customer service agent not willing to do anything for me apart from again advise I needed to return the trousers with proof of return. I am so disgusted …. What has happened to this clothing company? I will never purchase from KM again.”

Karen Millen 1 star review on 30th October 2022

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Posted 2 years ago

“Junk. Quality was absolutely terrible for the price. Sent everything back (I had to pay shipping). Looks nice on the website; in person, not so much. Won't ever buy from here again.”

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Posted 2 years ago

“I have purchased a beautiful leather jacket from Karen Millen; however, when I received the jacket it was wrinkled. It was the last one in my size, so I’m debating to return the item or take it to the cleaner to see if they can get the wrinkles out.”

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Posted 2 years ago

“No comments 🤐”

Karen Millen 1 star review on 27th October 2022

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Posted 2 years ago

“Will never order from them again. Clothing is not accurate to the photos on the website. They make returns very difficult and charge you to ship things back.”

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Posted 2 years ago

“I wish I could leave a 0. I ordered two items, both the same size, yet one was too big and the other too small. I tried to return the items but because they took longer than Karen Millens website said they would and I was overseas by that time, they wouldn't let me return them. I always shop online and have never had such a bad experience.”

Helpful Report

Posted 2 years ago

“Dishonest - do not order from them. You cannot contact them, they send a shipping email and a tracking number that does not exist. You will not receive your order. Going through PayPal for a full refund. VERY VERY DISHONEST.”

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Posted 2 years ago

“This the absolute worst company I have ever ordered from. I ordered nearly $500 in merchandise that when arrived, was nothing like pics. I sent it back next day (which I HAD to PAY for THEIR return label). That was August 26th, today is 10/5, are you kidding me?!? I was BEYOND patient and I am embarrassed for myself . texted them several times and got varying answers. One said it takes 8 days to refund. Another said 21. And then another said 30 days. I have it all in writing on chats. They are fraudulent and never refunded me. I have spent so much time waiting and sending messages only to be lied to. They picked the $500 and also brand new clothing With all tags that I literally sent back immediately upon return. I am contacting my bank to file a fraud on my account, because this is fraud. It’s 2022, there is easy was to prove this. Also, in 2022 when companies provide free shipping ans returns, why are we wasting money paying for YOUR required return labels? Plz plz whoever is ordering or thinking of , STAY AWAY, they are FRAUDULENT!!!!!”

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Posted 2 years ago

“The worst company to deal with. They either charge you and don’t ship the product at all or send you damaged merchandise . Quality of the product is very bad . Will never shop with then again”

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Posted 2 years ago

“Worst company and customer service I ever had experience with... They took money from my account, but didn't place order..so I have no order number, no items, no money.. No number to contact.. Send already plenty of emails, but receive only excuses..its almost a month, they can't refund me my money back... Never buy anything from Karen Millen”

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Posted 2 years ago

“Every review here is accurate. Do not order from them. Scam, terrible customer service. You will not get your package. Very unwilling to help. Its been 6 weeks and I still don’t have my items. $1300 down the drain. Going to dispute this charge.”

Karen Millen 1 star review on 23rd September 2022

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Posted 2 years ago

Karen Millen is rated 1.3 based on 508 reviews