Kiwi.com Reviews

Name: Kiwi.com
Rating: 1.07

1.1 Rating 1,395 Reviews

2 %

of reviewers recommend Kiwi.com

Company Reviews

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Metrics

1.1

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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180

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking reference number: 522280154 Unprofessional agency Good day to you all. I never write reviews but I would like to write this one just to prevent people "falling" in this "trap" that I did. I have booked flight from London to Munich in June 2024.I had 2 hour 10min layover and then flight from Munich to Marsa Alam. Unfortunately BA flight was late 1 hour and 10min so I missed my layover flight from Munich to Marsa Alam.Next available flight was in 2 days time.When I called KIWI.COM to ask for refund I was told to call myself BA airways and ask for refund myself.I called BA but unfortunately they said they can't help me.Then I called KIWI.COM again and told them what BA rep told me.Unfortunately Kiwi rep told as well if BA can't refund you then we can't as well. This is so so unfair and unprofessional.I have payed them the fee to book me flight and now they are NOT willing to refund this flight.I have to do the work for them and call BA and Air Cairo to do so.What kind of agency does this.Please please be careful with this company and book directly with proper airlines. Thank you”

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Posted 11 months ago

“Horrible company with no care at all for customers.”

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Posted 11 months ago

“HONEST review of Kiwi.com the worst in the world I only gave it one star as there wasn't an option to give a zero. They offer the cheapest, most horrible and uncomfortable flights, often spanjing over many days with long connections, the timings of which they get wrong. They don't tell you about visa needs and nothing extra at at all is included. Improvise you will lose more time and money going with them than with going directly with an airline or going with an actual good travel booking service. Their customer service is vile and they'll charge you extra any chance they can. I would rather never travel again than go with them. I nearly missed flights, ended up spending more, they got my names wrong on flights which I also had to pay extra for and received nothing but vile rude unprofessional customer service. Also, I spent 22 hours on one airport which I couldn't leave due to visa restrictions. DO NOT EVER GO WITH THEM. Date of experience: January 05, 2024”

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Posted 11 months ago

“very bad website and not helpful just stilling money bad costumer service .”

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Posted 11 months ago

“Literary the worst booking services ever.”

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Posted 11 months ago

“The site does not honor the 24hr grace period for international flights. Moreover, when I was on the line with customer service waiting to speak with a supervisor, my call dropped two times. Coincidence? I spoke with the airline together with the customer service representative from Kiwi confirming they would process the refund and they still did not help me. NEVER AGAIN BOOKING WITH THEM! THIEVES”

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Posted 11 months ago

“Do not use them. My flight was cancelled and they didn’t let me know, so I didn’t find out until I reached the airport, and then was forced to buy a last-minute ticket with another airline to be able to make my connection. They refused to refund anything.”

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Posted 11 months ago

“Very bad service. Flight changed by an entire day but changes weren’t clearly highlighted to me and I ended up noticing the day I was supposed to originally fly out. Kiwi.com staff were not helpful at all”

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Posted 11 months ago

“SCAMMERS. This company is the worst thing that could happen to you. They ruined my vacation trip. Everything cost about $700. There was a flight change, and they only reimbursed me $160. Complete thieves.”

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Posted 11 months ago

“I have never had such a bad experience travelling. Will take legal action against them for what they have done to me.”

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Posted 11 months ago

“AVOID KIWI AT ALL COST This is the 3rd flight change and the 2nd one that is completely unacceptable! Just on one holiday. flight time & Airport have changed. Delay in the layover of 3 hours with 1 stopover (changing the aircraft). I am disabled and can not do over 3 hours Delay & transfer aircraft. I should be compensated for this! Not charged Extra!! We booked a direct flight to Dallas from Orlando but you are offering an alternative flight for extra cost and charging £118.74 What you should be doing is Giving that flight for free + £118.74 for the inconvenience & delay! under regulation 261/2004 the airline {Travel agent / Operator} has a duty of care towards the passenger. Customer service is unwilling to help and says just pay the extra or cancel the flight with no refund!”

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Posted 11 months ago

“After reading all the reviews I realized that I got myself in the same situation. Bought a ticket and it was canceled by this company. They are refusing to refund money. I have received a response that it will take 90 days which is ridiculous. Will contact Better Business Bureau ,and make sure I will let followers aware of this scam site.”

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Posted 11 months ago

“SCAM and FRAUD Please stay away from this website. It's a big scam and fraud. Once they charge your card, then there won't be any support. I booked a flight ticket for USD $840 and accidently clicked the cancel button since it was top of the screen in the manage booking page. But I immediately called them within 5 mins and they said they can not either reissue the ticket or no refund. I'm going file a dispute as well as consumer report.”

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Posted 1 year ago

“Two kiwi.com personnel I spoke on the phone with (on separate days) were going to have me pay an extra $300-$500 USD to either add a checked bag or increase the baggage weight from 20 kg to 32 kg. They were trying to cheat me out of money because Qantas air already includes a checked bag up to 32 kg. so I didn't have to pay anything extra. They/you are crooks who probably work on commission and keep money you cheat out of people! Terrible!!!”

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Posted 1 year ago

“Do not use their services! When they have errors on the app this will reflect your price tickets once you go to the airport. I was charged for my boarding passes to be printed out due to Kiwi having an error - $119 and a luggage - $46 that was already included in the price! The customer service is completely useless as well. 100% would not recommend.”

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Posted 1 year ago

“This is a scam website, I booked my ticket and accidentally put the wrong date on it. Since it was my first experience I was expecting that after cancellation within one hour of booking I will get full refund on my booking but they deduct everything and refund less than one percent of my ticket amount. I called the customer service and they told they can’t do anything as it’s their policy and I told them it’s not mention in your policy. Pathetic service and pathetic website to book tickets. Please avoid these scammers”

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Posted 1 year ago

“Horror! I fly alot... They refused to change a single letter error on my ticket and stressed me terribly. Almost missed my international business flight and had to buy a new ticket. Do not use them please!!! Once, never again.”

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Posted 1 year ago

“I am super super disappointed with Kiwi.com - will never book via this provider. My flights were canceled due to the weather conditions and the Kiwi Support team did NOTHING! I called 15 times and no support at all. Awful”

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Posted 1 year ago

“Horrible Horrible Horrible. I booked my flight through them and realised I accidentally booked the flight for the wrong day. I called them back within minutes of realising my error. They were unable to give a refund or help me switch my flight despite the fact that the airline I was flying with has a 24 hour cancellation policy. I do not recommend booking with them.”

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Posted 1 year ago

“They took my money and do not give me a ticket. AVOID THIS APP AVOID THIS APP AVOID THiS APP They give me a fake number. I should provide a prove of a return ticket to my trip this is one of the requirment to the country i was going to. When I get to the airport the counter man tried many times to find my ticket but there was no ticket. I tried to contact them without any reply. They are a bug cheater 😡😡😡😡😡”

Kiwi.com 1 star review on 11th June 2024

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Posted 1 year ago

Kiwi.com is rated 1.1 based on 1,395 reviews