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Lexham Insurance Reviews

4.3 Rating 4,886 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joe Clifford
Verified Buyer
“The service was good but I just didn't appreciate the fact that just to move from my mum's insurance to have my own insurance there was an admin charge when it took 30 seconds to set it up !! Come on it just easy money for you, think about the customers pocket and charge a sensible amount.”
Helpful Report
Posted 9 years ago
Herbert Dazo
Verified Buyer
“Found the service via a comparison website and was fairly easy to book. Customer Service Agent who spoke to me to verify me was very friendly and confident in answering my questions.”
Helpful Report
Posted 9 years ago
Kieran Stratton
Verified Buyer
“Overall, a decent company to deal with. Marked down for the fact that I was placed on hold for over 15 minutes when trying to purchase insurance and then when I did get through, the process was unbearably slow. Beware of the regular offers for add ons to your policy though That being said, very easy website to use, the staff were friendly, and a decent price.”
Helpful Report
Posted 9 years ago
Michael Birks
Verified Buyer
“Not sure why all the information given on the website had to be double checked by a telephone call the next day after BEFORE the insurance cover note was issued!”
Helpful Report
Posted 9 years ago
Simon Carrig
Verified Buyer
“people I spoke with where very helpful”
Helpful Report
Posted 10 years ago
Alex Rusling
Verified Buyer
“Overall service is good, but the admin charges seem ridiculous bearing in mind this is an annual occurrence.”
Helpful Report
Posted 10 years ago
Michael Palmer
Verified Buyer
“Thanks for insuring me”
Helpful Report
Posted 10 years ago
Russell Wilde
Verified Buyer
“It's a shame, in this modern age, that you can't do anything through the website, or get electronic copies of documents. Took 22 minutes to renew by phone.”
Helpful Report
Posted 10 years ago
Adam Jenkins
Verified Buyer
“Nothing that stood out of the crowd”
Helpful Report
Posted 10 years ago
Micheal Winters
Verified Buyer
“This is the first time I've used this insurance co but I got a great deal for my MP3 500cc scooter most other insurers wouldn't in sure me.”
Helpful Report
Posted 10 years ago
Richard Scholl
Verified Buyer
“I thought I was supposed to receive my insurance documents via email. I have not received any, I applied for insurance cover 5 days ago. Thanks,”
Helpful Report
Posted 10 years ago
Paul Smith
Verified Buyer
“ok”
Helpful Report
Posted 10 years ago
Johnny Tang
Verified Buyer
“Lexham originally gave me the best quote, unfortunately I waited 2 weeks and it went up by £150!”
Helpful Report
Posted 10 years ago
Christopher Houghton
Verified Buyer
“It was OK but annoyed because I was phone for more than 40mins I did not like that one bit.”
Helpful Report
Posted 10 years ago
Aaren Price
Verified Buyer
“Not really sure what to think. Online quote 514 ends up 720. Ah well gotta have it”
Helpful Report
Posted 10 years ago
George Leggatt
Verified Buyer
“I think that the insurance that I am getting is pretty good, but I have to say who ever I spoke to on the phone the other day was ludicrously rude.”
Helpful Report
Posted 10 years ago
Max Hughes
Verified Buyer
“Good customer service but couldn't hear much do to what I'm guessing is a faulty headset on your end.”
Helpful Report
Posted 10 years ago
Chris RH Hill
Verified Buyer
“You would have got very good but............... ............this policy is for my son to go with a motorcycle he is getting as a present. I specifically asked that the documentation, which I need to get the new vehicle taxed, was sent to my email address and not posted to him as named policyholder. Despite this I have not received the documents by email but by post addressed to him. Fortunately he hadn't noticed the letter among the pile of other stuff for me so I was able to intercept. This could have spoiled a surprise in which case you would have got a "very poor". This cannot be that unusual a request.”
Helpful Report
Posted 10 years ago
Gary Lee
Verified Buyer
“Passed my A1 test a few months ago and just renewed my insurance (hoping it would come down) only to be told that as i can only ride a 125cc i do not get a discount? (waste of £600 that was?). I also asked about why i did not get a years no claims discount and was told that they do not do this on a classic policy? Nothing mentioned about this beforehand so i will look around a bit more next year to see if there is a better policy..... :/”
Helpful Report
Posted 10 years ago
Cyril Sheppard
Verified Buyer
“The young lady though polite was longwinded and read out most of the information in the letter you had already sent which apart from being tedious seemed like a deliberate attempt to prolong the call for profit. Also I didn't appreciate the telesales attempts during the call. More procrastination which reminded me of the bad old days of PPI. All in all a dissapointing experience for your employee and your customer.”
Helpful Report
Posted 10 years ago
Lexham Insurance is rated 4.3 based on 4,886 reviews
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