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Lexham Insurance Reviews

4.3 Rating 4,886 Reviews
85 %
of reviewers recommend Lexham Insurance
Company Reviews Metrics Info
4.3
Based on 4,886 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Next Day
Documents Delivered On-time
Greater than 89%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Lexham Insurance Reviews

About Lexham Insurance:

Established in October 2000 Lexham Insurance was originally formed as a specialist broker handling Moped, Scooter and Motorcycle Insurance. The operation has rapidly expanded and now handles polices for tens of thousands of riders and drivers in the UK and Northern Ireland.

Our UK Call Centre team are highly trained and passionate about their jobs and we believe our First Class Service is unrivalled by our competitors.

Visit Website

Phone:

01379 646 529

Email:

enquiries@lexhaminsurance.co.uk

Location:

Unit 21, Hopper Way,
Diss
Norfolk
IP22 4NG

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Joshua Willis
Verified Buyer
“haven't got my cover note yet”
Helpful Report
Posted 10 years ago
TRC R
Verified Buyer
“I cannot complain with the price I was quoted and have accepted from Lexham. Ultimately, that is why I have decided to stay with them. However I had a grievance which I have had to suck up. They first quoted me for a 125cc bike but when the papers came through, it stated that it was for a 50cc bike. So of course when I phoned to correct it, the premium goes up. I disputed how they could have got this wrong since I only ever stated that the bike was 125cc, but they claim that neither myself or the advisor stated the cc on the bike during the call when I purchased the policy, so by my stating that it was air-cooled they "assumed" it was 50cc. How can they insure a bike and not make absolutely sure of the details?? i.e. ask clearly "WHAT IS THE ENGINE CAPACITY OF THE VEHICLE"?? rather than assume everything from what I entered in the online quote process. I therefore felt this was a deliberate exploitation of a new rider who was then left with no choice but to pay the higher premium than I was originally quoted. Only the terrible reviews and less competitive quotes of other companies led me to stay with Lexham.”
Helpful Report
Posted 10 years ago
Angela Murray
Verified Buyer
“Advisor not very helpful, very hard to hear conversation due to noise in background in their office of phones ringing and his headset being too close to his mouth. Not very enthusiastic in comparison to the other staff I have spoken to. very nearly didnt take out the insurance due to poor customer service.”
Helpful Report
Posted 10 years ago
Lewis Pearsall
Verified Buyer
“When I found myself in the unfortunate position of making a claim I found Lexham to be inefficient, they didn't even forward the details to my insurance provider for days and then only did so when I called them for an update. My insurance provider was , on the contrary, very efficient and helpful suppling a settlement figure within 3 days of receiving the claim from Lexham. Well done Highways insurance. As for my separate claim directly with Lexham to recover my excess this apparently cannot even start until I forward proof of the payout clearly showing the excess deducted and then can take weeks. Very poor service Lexham especially as your the broker and should know these details before me!”
Helpful Report
Posted 10 years ago
Jack Nickeas
Verified Buyer
“Price more than it appeared on web....still waiting for e mail with certificate, after many phone calls...in desperation gave mothers e mail to try but it didnt work either,in the end managed to get one through to bike shop...phewwww However this review e mail HAS arrived !!!”
Helpful Report
Posted 10 years ago
Matthew Nutten
Verified Buyer
“Disappointed that I haven't received my documents yet as they are needed immediately which is why I requested by email.”
Helpful Report
Posted 10 years ago
Chelsea Grant
Verified Buyer
“Found the price went up when excepted the quote that has not happened with any other company my family have used so wasn't happy with that”
Helpful Report
Posted 10 years ago
John Evans
Verified Buyer
“Very lengthy process Documents arrived very quickly but although I stated I have the old licence with group D for motorcycles the group is shown as A which presumably is the current equivalent. I also informed the operator I did not know what kawasaki call the security system but the document received shows a specific type. I do not understand why. suprisingly I was asked where I bought the bike.Not appropriate!! I was also asked about the biggest bike I had ridden.This only served to show how little insurers know. My reply was 1203cc. The thing is that this was only 100hp and only fractionally quicker than the 48hp bike I was insuring. Having checked further I note that no accessories are added when I specifically said I would need to add a rack and box to carry the security requirements. Additionally the operator has stated "no " under medical conditions when I clearly informed him of conditions and that they were not of concern to dvla. otherwise no problems and a courteous staff member Update An e mail to the insurers resolved the problems..cannot be too careful with insurance...thank you lexham”
Helpful Report
Posted 10 years ago
Zachary Chalupa
Verified Buyer
“My documents arrived and stated that I could renew with no deposit. When I wanted to put the payments in my own name this facility was withdrawn unless I paid £82. Shall be looking for a new insurer next year. Very dissappointed the insurance is in paid from my mums account again !”
Helpful Report
Posted 10 years ago
Michal Danek
Verified Buyer
“The staff on the phone were very helpful. I'd had a quote through my existing broking site for a policy from an insurer and the quote you gave, apparently from the same insurer, was a third of the cost. And you were very good at not hard-selling extras. The only spoiler was that you expected ME to give you evidence of NCB - I've never, in 25 years of insuring vehicles, had to do this before when switching insurer or broker. And you sent me a letter asking for it rather than mentioning during the phone call to set up the new policy. With all the databases available, even to the Post Office counter staff, you should have been able to look that up yourself.”
Helpful Report
Posted 10 years ago
William Morrison
Verified Buyer
“Friendly and helpful but the deals are massively overpirced and the admin fees out of this world. Make sure you search around and compare first. I will be doing this in the future”
Helpful Report
Posted 10 years ago
Alex SawyerCopus
Verified Buyer
“Customer service adviser pleasant enough but price higher than online quote and for no particular reason but would not reduce.”
Helpful Report
Posted 10 years ago
Darren Spurway
Verified Buyer
“very fast at changes for insurance. Don't understand why it cost more for same cc of bike as its only 3rd party insuance and why you charge a surcharge for using credit card??.”
Helpful Report
Posted 10 years ago
Mark Lumber
Verified Buyer
“While the price is good, the customer services and on-line quote process leave something to be desired. On-line gives you a quote, but when you try to retrieve it, the system does not recognise the password or log in, then the password re-set automated e-mails do not contain the required information. When you have a quote and speak to the company you find out, the data has not been saved.”
Helpful Report
Posted 10 years ago
Lexham Insurance is rated 4.3 based on 4,886 reviews
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