MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,101 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,101 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 5th April 2026

Braxton Willis

MobileHelp 5 star review on 10th September 2025

Wilfred

MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

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“From my initial contact with Robert, everything was excellent. He answered all 20+ of my questions thoroughly. Equipment arrived promptly with great instructions. Setup was very easy. That you.”

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Posted 7 years ago

“always answered my questions with a smile”

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Posted 7 years ago

“My questions answered. Very courteous,”

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Posted 7 years ago

“The equipment is good quality. I have had a little problem with the magnetic clasps on the pendant being accidently pulled apart and causing an alarm. But overall, it all works as it is supposed to. The customer service has been superb, from the representative who signed me up with the system (answered all my questions efficiently) to the people who have contacted me on the phone and those who have answered the alarm.”

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Posted 7 years ago

“Have rsponded twce to false alarms caused by flimsy button cord. The button is strung on a thin string because the slot on the top is too narrow for a substantial chain. thus the button flips over against my chest and goes off. Please redesign.”

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Posted 7 years ago

“I can use it at home and when I am not at home it makes me feel very safe that I have it with me I am very pleased thank you very much for helping”

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Posted 7 years ago

“I feel secure and protected wherever I go. Thank you”

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Posted 7 years ago

“I never used your service I had 3 times were i pushed the button accidentally and the people that answered were very nice. Thank you Eleonore Meier”

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Posted 7 years ago

“everyone I had contact with was so helpful and so pleasant I haven't had to use the service yet but I'm sure everything will be wonderful thank you for being there for me”

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Posted 7 years ago

“I've been using it for a very short time so can't say much in answer to this. The wristband, however, irritates my arm.”

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Posted 7 years ago

“assured safety”

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Posted 7 years ago

“I ordered MobileHelp for my 93 year old mother. Due to severe arthritis in her fingers she was unable to buckle the bracelet. I called customer service and explained this dilemma to Sam He said he would try and figure out a solution. He called back 30 minutes later saying that he had spoken with the technology department and that they would create a stretchable bracelet band. They did, and she received it in 5 days. Now that's what I call customer service!”

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Posted 7 years ago

“i was asleep with the blue button on and the alarm went off. I had rolled onto the device. It thought I had fallen. I now know the alarm works.”

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Posted 7 years ago

“Thank you for your prompt service on my behalf. I had to return the equipment because my mother, whom the aleart device was for, wasn't ready for it. Maybe some other time. Thanks again. David Clark”

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Posted 7 years ago

“Price is excellent for the product and service. I would recommend to others.”

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Posted 7 years ago

“Oh my goodness, where do I begin? From my very first phone conversation with Dorothy in sales to the date of purchase AND the "false alarms" we have had in the past 60 days, I can honestly say I made the ABSOLUTE right choice in systems for my 2 elderly parents. I have never dealt with a more customer oriented business EVER. Everyone has been super informative and super patient with us and my parents accidentally pushing their fall buttons and the system was VERY easy to install and test. THANK YOU MOBILEHELP! You have helped take a big worry off of mine & my sisters with your system.”

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Posted 7 years ago

“My family is very happy that they don't have to worry about me when I'm home alone.”

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Posted 7 years ago

“I FEEL MORE SECURE AND I TOLD MY FRIEND AND SHE ALSO JUST RECENTLY GOT MOBILE HEALTH WE ARE BOTH NOW HAPPY CAMPERS”

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Posted 7 years ago

“I am happy with the idea that help is just a button push away. However, I do feel that I was actvely encouraged to get more than I really need by the pushy salesman.”

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Posted 7 years ago

“I got my mom signed up a couple of weeks ago, the set up was very easy, just plug it in, and then call in, and they will run a few test to see if every thing is ok. It was so easy that my 76 year old mom did it by herself! I'm very satisfied!”

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Posted 7 years ago

MobileHelp is rated 4.6 based on 4,101 reviews