MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It gives me peace of mind. I live alone and no longer have to worry about becoming ill or falling.”

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Posted 8 years ago

“So far so good”

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Posted 8 years ago

“Thankfully I have not had to use my Mobilehelp yet, but the service has been very good. My unit was not charging properly at first and you sent me a new kit. Thank you . I feel very secure wearing my wrist button, comfortable and not in my way at all.”

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Posted 8 years ago

“Customer Service on the phone and via email is to be commended for a job well done in convincing us to buy this system. And when we received it, it exceeded our expectations. And the plan is convenient and practical. And no hassle in reading pamphlets and pamphlets, very simple and easy to read material and very quick set up.”

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Posted 8 years ago

“Mobile help was so available to my family when we needed the hand holding for my brother who was recently diagnosed with Parkinson's. Their customer service explained everything so well and we're so helpful at such a critical time. I would advise Mobile Help to anyone!”

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Posted 8 years ago

“Customer support is top notch.”

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Posted 8 years ago

“Just began this for my mom, great people immediately responded when she needed help. When we first got the equipment, we accidently called a few times before she was comfortable with the necklace, they were great and professional each error she made. When she needed assistance, emt's were called promptly and great supporrt for her, staying with her online. I recommend this to anyone who is concern about their loved ones, i am so glad i did.”

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Posted 8 years ago

“MobileHelp is very professional, helpful, and the cost is very reasonable. We received our package within two days. The representative was very knowledgeable and answered all of our questions for us. I looked into other companies, but MobileHelp has everything we were looking for at a cost we can afford.”

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Posted 8 years ago

“Great customer service and product delivered earlier than expected. Set was quick and easy.”

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Posted 8 years ago

“I'm very happy with the MobileHelp, and my daughters are very reassured since I live alone. It has taken me a few days to get the hang of it, and I'm afraid I set off the alarm several times before I did, but not for the last three days so I guess I'm learning. The answering service was very prompt and understanding, and I appreciate that. Thankfully I haven't really needed it yet. And it was a bit difficult to set it up, but the company was very helpful.”

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Posted 8 years ago

“Customer service is very helpful and the system is responsive and reassuring to have.”

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Posted 8 years ago

“When was looking for information on Mobile Help customer service was very helpful in getting me set -up. My delivery of equipment was delivered in the time promised and also set-up my payments when I wanted them due. My Son Charles was also pleased. Thanks Barbara Ruscher”

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Posted 8 years ago

“I am very happy with my system. The staff know their products and are so nice , friendly and helpful. It's like you become friends with them, they call you by name. I have only had my system a month works well and makes me feel safer.”

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Posted 8 years ago

“So far so good! The entire process from information gathering, to ordering, setup, and testing was very easy. The device charges on my bedside table and has a light like a night light so I can see it at night. The pendant is not bothersome at all to wear. The device for my purse for when I leave my house is small but easy to find in my purse, and doesn't get in the way. Everyone through the process was very helpful and answered any questions I had - no matter how small. Great peace of mind for me and my family.”

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Posted 8 years ago

“So far so good. It is a relief to know mother can push a bottom and get help. Hopefully she will never have to use it”

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Posted 8 years ago

“We heard about MobileHelp in a TV ad. I requested information online and received a phone call within minutes. From that point, I received a brochure both in regular mail and in my email. In that first phone call, I requested that they call me back after I had had an opportunity to review the material. Just as committed, I received the call in one week and ordered their mobile device that same evening. We ordered it for my mother who is a fall risk. We have had it just under 30 days, but we love it! I highly recommend MobileHelp for their service and their system.”

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Posted 8 years ago

“Excellent experience both in ordering and subsequent service.”

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Posted 8 years ago

“I purchased the MobileHelp February 14th, 2017. Having the mobile ability gives me confidence to shop, and go to church , if I need help, not only will they be able to tell the EMT's where the location is, but also contact the family member to let them know . Pat Shulko, age 85 and still going.”

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Posted 8 years ago

“I was thinking about sighing up for mobile help for some time,after I did i felt relief. I'am 77 and had a couple of minor falls but i did need to ,have stitches in my head on one. I called and they were so friendly and made it so easy to sign up. I will be adding the fall button because when i fell i was lucky i did not pass out . maybe I will not be so lucky next time . This is as important as car insurance, and health insurance you would not think of not having them.”

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Posted 8 years ago

“Mobile help salesperson and customer service has been excellent with my mom new service. We have not had to use the service but feel better knowing she has the service. It has given her more independence. Reasonable prices.”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews