MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,092 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,092 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a wonderful young lady help me get set up. She guided me through the process and it was relatively easy after we talked.”

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Posted 6 years ago

“I have recently purchased a plan on MobileHelp. I received my product as promised. I called technical support to update my preferences. It was about a 30 - 45 minutes call. The gentleman that assisted me was very knowledgeable, and personable. He asked questions I had not even thought of. Everything is all set up now and hope I never have to use this service but I feel better having it as I live alone in the country and am over 65 so I feel like I have a safety net now. Thank you MobileHelp.”

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Posted 6 years ago

“I'm loving my mobile help! I've had some false alarms but I know I'm still protected. It's a comfort to know I have help anytime anyplace.”

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Posted 6 years ago

“When ordering my unit, the gentleman on the phone was very helpful, respectful and very accommodating. I received my unit in good time and am very satisfied with it.”

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Posted 6 years ago

“I am very pleased with my Mobile help.thankyou,”

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Posted 6 years ago

“Mobile Help has given a lot more freedom and comfort knowing that if I need emergency help they are just a push button away and they right where I am even if I am not at home. Thank Mobile Help for my new found freedom. Sincerely, Susan M. Brown”

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Posted 6 years ago

“I have not had to use it yet but do feel secure with it.”

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Posted 6 years ago

“So far Mobilehelp is working out, my mother accidentally dropped her necklace and the alarm went off they responded immediately. I feel comfortable having this device for my mother.”

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Posted 6 years ago

“Since I live alone, MobileHelp makes me feel safe & confident if anything happens to me.”

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Posted 6 years ago

“The service is great. The operators are good at what they do. Only one problem, if you can really call it a problem. The key box that goes on the entry doorknob is not workable with my door. I don't have standard doorknobs.my apartment building has lever type handles. I am currently looking into alternative methods of mounting it on, or next to the door. I'm thinking if I can find a nice chromed padlock has I can mount the part with the loop vertically to affix the box next to the door.”

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Posted 6 years ago

“Kind staff, help set up and test.”

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Posted 6 years ago

“It has been very good so for but the test will be probably be on my family vacation in September . I will have my tracking device then.”

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Posted 6 years ago

“MobileHelp offered the right combination of technology that we wanted for my mother. The purchase and set up were very easy. The small remote buttons for wrist or pendant are the perfect size for a smaller person. My mother quickly adapted to wearing her alert button all the time and we all feel more secure.”

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Posted 6 years ago

“Always helpful with immediate responses.”

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Posted 6 years ago

“Great service for the price compared with some other brands. Love the GPS option! Gives me and my children peace of mind and freedom to move around town without worries. Thank you for your service.”

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Posted 6 years ago

“tech support and help provided by Michelle was excellent”

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Posted 6 years ago

“MobileHelp provides excellent and quick help in getting their new equipment and setting up their system. The equipment is outstanding. I especially like the bracelet—— and am not even aware I am wearing it. The costumer service is perfect—— they respond quickly, are very knowledgeable and very pleasant always. I am very pleased with MobileHelp and very happy I decided to get their service. (This is an authentic customer!!)”

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Posted 6 years ago

“Pleasant and patient response to my problem with "The Test." Situation was corrected.”

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Posted 6 years ago

“I haven't had Mobile Help very long and haven't needed to use it. I will say that it is very easy to set up. It gives me a secure feeling having it, in the house or out and about. I feel much safer when I am alone in the house as I have 3 floors in my home and fear falling down the stairs.”

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Posted 6 years ago

“Haven’t needed help yet but glad to know you’ve got my back!”

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Posted 6 years ago

MobileHelp is rated 4.6 based on 4,092 reviews