MobileHelp Reviews

Name: MobileHelp
Address: 5050 Conference Way North, Suite 125, Boca Raton
Rating: 4.58

4.6 Rating 4,093 Reviews

88 %

of reviewers recommend MobileHelp

4.6

Based on 4,093 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

561.3476255

Email:

Communications@mobilehelp.com

Location:

5050 Conference Way North, Suite 125
Boca Raton
33487

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MobileHelp 5 star review on 21st May 2025

Jeff N Wright

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Setting up Mom's new unit and profile - instructions are great and tech support was very helpful”

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Posted 8 years ago

“Because your There for us”

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Posted 8 years ago

“Because your There for us”

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Posted 8 years ago

“Because your Always There for us”

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Posted 8 years ago

“the people I dealt with were knowable and courteous made the encounter pleasant and effective”

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Posted 8 years ago

“They were very considerate and helpful. Gave us time to make decision without being annoying with phone calls.”

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Posted 8 years ago

“good customer service, pleasant attitude”

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Posted 8 years ago

“I would like to say that since I had mobile help it works and operators are very nice and caring my device when off three times and the response was in a very good timely manner and professional service was very good.”

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Posted 8 years ago

“very happy with it feel very safe thank mobile for everything”

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Posted 8 years ago

“I love this system. I have the Solo System which works great for my needs. I will note that when I made the call and discussed the different systems there was no pressure to upgrade to a system that was more than I needed. It arrived promptly and was very easy to set up. On the few calls I made with questions to support they answered promptly and told me what I needed to know. They have consistently been polite and pleasant on the phone. I have had a few fall alarms with the fall detection pendant but it is easy to cancel. If I don't get it cancelled they always call me immediately and ask if I need help. Then they ask if anyone else here needs help then ask me to verify my name. This avoids the concern of paramedics coming when I don't need them. I am completely satisfied with Mobile Help and both myself and my family have more peace of mind since I am 70 and live alone. I real several reviews of different systems and feel that I made an excellent choice.”

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Posted 8 years ago

“For having a quality product”

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Posted 8 years ago

“We accidentally ste off the fall alarm and we're immediately contacted by MobileHelp to see if we needed assistance. Thankfully we did not, but it is very reassuring to know the response was immediate.”

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Posted 8 years ago

“Nice to have a backup.”

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Posted 8 years ago

“You are so understanding when I accidentally set off my device! I've only had it on for 4 days and have accidentally triggered the device. I'm really having a hard time getting used to it. I love how much sweetness there is on the other end of the line!”

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Posted 8 years ago

“I purchased my mobile help 5 days before having a heart attack. While laying on the floor I pushed my wrist button and help was summoned Medics and firemen responded I was lucky to have mobile help on my wrist at such a time I would have laid on the floor for days otherwise as i live alone”

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Posted 8 years ago

“I had another device that only worked inside my house. I cancelled tha tone and subscribed to Mobile Help. I continue to be amazed at who wonderfully detailed they are to make sure I am taken care of. I live in Oklahoma and just returned from Maine. I called Mobile Help and they knew just what to do and I was covered during my trip. I am VERY impressed with Mobil Help and give it my highest recommendation.”

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Posted 8 years ago

“good service,good equipment,knowledgeable people very helpful”

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Posted 8 years ago

“Peace of mind on road late at night because am byself”

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Posted 8 years ago

“Since I have the Mobile Help system I an feeling a whole lot more secure and safe, Having the fall pendant to wear around home is a great thing being I am classified as a risk for falling. I must tell you that when I have set the alarm off accidentally they are really fast to respond to you. Now that I know how to cancel the call which is quite easy. Life is good there. Then to have the pendant and bracelet to use when I leave home along with a nice carrying case for the mobile unit that is needed you don't have to worry when you are away from home. You have the choice of the bracelet or the pendant. Having the GPS feature gives you more confidence. Simply because if you are in trouble and can not speak, etc they will locate you and know who you are. When all is said and done I am very thankful for the extra measure of safety and security. Best of all the monthly cost is very reasonable. Cust Serv is wonderful too :)”

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Posted 8 years ago

“Customer service compared to the other companies is the best. I had Medical Alert for 1 week but no service here due to our rural area. The Medical Alert has terrible customer service. 2 agents, 2 different prices. Had to file dispute with credit card to get my money back 17 days after the system was confirmed returned. 2 agents told me it would take 30 days to refund me and then I would have paid interest. Mobile Help asked me details and informed me of things I needed to know. It works well here and we take it everywhere we go. My agent was so nice and I felt like the information he asked was very adequate to protect us. I feel comfortable calling your service for any questions. The fee was cheaper and I feel I have more for my money. I have written reviews online praising your customer service. Thank you”

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Posted 8 years ago

MobileHelp is rated 4.6 based on 4,093 reviews