Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,957 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,957 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The initial ordering of the phone was great ordered Sunday and got phone Monday however sim did not work and after care from E E has been poor took another 4 days to get my sim but had to get to a store to resolve and they were really rude and unhelpful in the store. Will think twice about ordering a phone online again.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“As always with Carphone Warehouse nothing goes perfectly. The website failed to request bank details so Mobiles .co.uk had to call me to sort out the problem.”

Helpful Report

(Microsoft Lumia 950XL Black) - Posted 10 years ago

“We wanted to order 2 phones in my wife's name, first phone went through fine, the second however did not, after several attempts of re-order via the call centre and promiced call backs, the last operator said you can only order a phone every 3 months, so I had to put it in my name.If I knew this earlier I might have gone with someone else. However both orders when approved were dispatched promptly.”

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(Apple IPhone 6s 64GB Silver) - Posted 10 years ago

“I ordered a galaxy s5 which was supposed to come with a free gift I choose a TVs but as yet nothing ...happy with the phone and the speed of delivery though”

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(Samsung Galaxy S5 Mini Black) - Posted 10 years ago

“Really good price, they did take the money out twice, but really helpful when I rung them up. Phone came really quickly. The phone was really easy to order, and pay for.”

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(Apple IPhone 6s 16GB Silver) - Posted 10 years ago

“Received my shiny new phone only for the sim to not work took over 24hours for me to be informed after being passed around”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

Hello Chris, Thank you for your review. I’m sorry to hear about the issues you’ve had. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you so I can put things right? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 10 years ago

“Fast service for phone but still not got my free gift PlayStation 4 got delivered Monday phone without free gift”

Helpful Report

(Huawei Y3 White) - Posted 10 years ago

“Towards the end of my contract I received two emails from my nominated Customer Services Representative. It promised "access to exclusive deals for you as an existing customer of Mobile Phones Direct". Unfortunately he could not match what was currently on the open market and did not have the authority to better the deal from one of your competitors. The conversation was pleasant enough, although a bit toothless. The representative knew exactly which deal I mentioned but was unable to match or improve on it. Shame.”

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(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

“It would be a lot better if my network stopped going down and when I try and register my phone on my network it's saying my network not available and it's not the network cause my PAYG phone is on the same network and that works fine.”

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(Samsung Galaxy A5 White) - Posted 10 years ago

“Love my new phone and it arrived next day delivery but NOT happy you've taken payment for he handset 3 times!!! I have to go out if my way now to get that money back from you”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 10 years ago

“The transaction was a normal one once i got to the website. There was nothing different that really stood out compared to other online retailers. I was directed to this website via USwitch. When i tried to get the same deal directly from the website, I was unable to ! Shopping around using a comparison site is still recommended.”

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(Samsung Galaxy S6 Edge 32GB Black) - Posted 10 years ago

“good deals, convenient website, easy payment procedure, really slow delivery....it's been 2 weeks and I still have not received the parcel”

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(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“I was overall very excited to receive my I-phone 6. The only things I were 3 things. I was disappointed with were considering I was paying £31 a month which is a lot for me, being my 1st smart phone that I did not come with a manual, ear phones, manual & sim removal pin. It was a reconditioned phone I know but still; customer presentation? I love the phones looks and useability but the battery life is bad, use photos and you're lucky to get through a day! Lastly it's impossible to get insurance on you're camera cover but hey it's an apple. Lastly I do love it but it's scary if I break,lose or it's stolen I still have to pay the tensing contrast that could be 20 months. Thanks Kirk P.s. Mobiles phones.uk service was good, fast delivery. P.P.S. Should have free gift included ????”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 10 years ago

“My experience was very mixed. First to acknowledge is that the price for my iphone 6s contract package, after application of the special XMAS150 discount, was the best I found. However, completing the online purchase form was painful with several attempts because the system did not like my answers. It was also unclear how to retain my existing mobile number. In the event, it failed and I was issued with a new mobile number when the SIM arrived. The delivery process was excellent with both text and email notifications of the courier's impending arrival. Then things turned bad again. On contacting O2 to rectify the SIM problem as suggested in the acompanying leaflet, I could not understand the heavily accented (foreign?) assistant. It took numerous repeats to become undestood and I think she arranged for my original mobile number to be applied to the new SIM. I also queried a bill which had already arrived by email for £35 not the £31 per month I was expecting. She tried to explain that the extra £4 represented a pro-rata for the days between ordering on 31 Dec 15 and receipt of the phone on 4 Jan 16. It can not be right that a customer pays for something which they have not yet received. Furthermore, I was still paying for my original phone and tariff for those 4 days so in effect being double billed. Setting up the phone was a nightmare and took nearly all day to upload via my pc the configuration and content of my old iphone 4. It took two long calls with Apple suppport, the second being over 1 and 3/4 hours. This was primarily due to my using itunes on a Windows pc but nonetheless, I would not yet have a functioning phone had I not been off work that day to dedicate the time. Lastly, my old phone lost service in the evening of 4 Jan 16 but the new one was still operating on the wrong number as supplied with the new SIM. Thankfully, as I write on Tue 5 Jan 16, my new phone is now working with my original mobile number. It remains to be seen whether the billing will be correct - namely, will my old contract be ceased and will the new one be debiting the right amounts? So, in summary a mixed experience. For their part, Mobiles.co.uk need to improve the front end application form or attach explanatory notes because it was not clear, particularly in respect of keeping my old mobile number.”

Helpful Report

(Apple IPhone 6s 128GB Silver) - Posted 10 years ago

“The length of time taken to answer the phone is shocking. The first time it was over 20 minutes. Salesman said he would call me back. I received no call for about 5 hours. When I called back it took 38 minutes for my call to be answered. This is very poor customer service.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“My first attempt to buy a phone from mobiles.co.uk was refused due to a failed credit check. I questioned the reason for this with the customer services dept who were helpful and provided follow up phone numbers for the service provider. I found a different deal on mobiles.co.uk with an alternative service provider. The phone arrived the next morning”

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(Apple IPhone 6 64GB Silver) - Posted 10 years ago

“I'd like to buy two mobiles (one for me and another for my wife). Unfortunately, Mobiles.co.uk just sold me one mobile as they told.. they've denied my credit check. I can't understand that. Mobiles.co.uk seems to have their own credit check, but at the end they put the problem away and blamed the network operator for credit check fail.”

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(Samsung Galaxy S6 Edge 32GB White) - Posted 10 years ago

“Good website just a shame about having to ring the company to confirm the contract. Which costs far too much”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“It was reasonably easy to understand what was on offer with each mobile phone and how much it would cost.”

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(Apple IPhone 6s 16GB Space Grey) - Posted 10 years ago

“They charge you for calling them that's a no go. The order was dispatch quickly so far no problems we she'll wait and see....”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,957 reviews