Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my shiny new phone only for the sim to not work took over 24hours for me to be informed after being passed around”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Chris, Thank you for your review. I’m sorry to hear about the issues you’ve had. I’ve tried calling you to discuss this issue further but I was unable to get through to you. Please could you confirm a best time that I may call you so I can put things right? I look forward to hearing from you. Kind regards, Mohammed Mobiles.co.uk support team

Posted 9 years ago

“Fast service for phone but still not got my free gift PlayStation 4 got delivered Monday phone without free gift”

Helpful Report

(Huawei Y3 White) - Posted 9 years ago

“Towards the end of my contract I received two emails from my nominated Customer Services Representative. It promised "access to exclusive deals for you as an existing customer of Mobile Phones Direct". Unfortunately he could not match what was currently on the open market and did not have the authority to better the deal from one of your competitors. The conversation was pleasant enough, although a bit toothless. The representative knew exactly which deal I mentioned but was unable to match or improve on it. Shame.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

“It would be a lot better if my network stopped going down and when I try and register my phone on my network it's saying my network not available and it's not the network cause my PAYG phone is on the same network and that works fine.”

Helpful Report

(Samsung Galaxy A5 White) - Posted 9 years ago

“Love my new phone and it arrived next day delivery but NOT happy you've taken payment for he handset 3 times!!! I have to go out if my way now to get that money back from you”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

“The transaction was a normal one once i got to the website. There was nothing different that really stood out compared to other online retailers. I was directed to this website via USwitch. When i tried to get the same deal directly from the website, I was unable to ! Shopping around using a comparison site is still recommended.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Black) - Posted 9 years ago

“good deals, convenient website, easy payment procedure, really slow delivery....it's been 2 weeks and I still have not received the parcel”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

“I was overall very excited to receive my I-phone 6. The only things I were 3 things. I was disappointed with were considering I was paying £31 a month which is a lot for me, being my 1st smart phone that I did not come with a manual, ear phones, manual & sim removal pin. It was a reconditioned phone I know but still; customer presentation? I love the phones looks and useability but the battery life is bad, use photos and you're lucky to get through a day! Lastly it's impossible to get insurance on you're camera cover but hey it's an apple. Lastly I do love it but it's scary if I break,lose or it's stolen I still have to pay the tensing contrast that could be 20 months. Thanks Kirk P.s. Mobiles phones.uk service was good, fast delivery. P.P.S. Should have free gift included ????”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 9 years ago

“My experience was very mixed. First to acknowledge is that the price for my iphone 6s contract package, after application of the special XMAS150 discount, was the best I found. However, completing the online purchase form was painful with several attempts because the system did not like my answers. It was also unclear how to retain my existing mobile number. In the event, it failed and I was issued with a new mobile number when the SIM arrived. The delivery process was excellent with both text and email notifications of the courier's impending arrival. Then things turned bad again. On contacting O2 to rectify the SIM problem as suggested in the acompanying leaflet, I could not understand the heavily accented (foreign?) assistant. It took numerous repeats to become undestood and I think she arranged for my original mobile number to be applied to the new SIM. I also queried a bill which had already arrived by email for £35 not the £31 per month I was expecting. She tried to explain that the extra £4 represented a pro-rata for the days between ordering on 31 Dec 15 and receipt of the phone on 4 Jan 16. It can not be right that a customer pays for something which they have not yet received. Furthermore, I was still paying for my original phone and tariff for those 4 days so in effect being double billed. Setting up the phone was a nightmare and took nearly all day to upload via my pc the configuration and content of my old iphone 4. It took two long calls with Apple suppport, the second being over 1 and 3/4 hours. This was primarily due to my using itunes on a Windows pc but nonetheless, I would not yet have a functioning phone had I not been off work that day to dedicate the time. Lastly, my old phone lost service in the evening of 4 Jan 16 but the new one was still operating on the wrong number as supplied with the new SIM. Thankfully, as I write on Tue 5 Jan 16, my new phone is now working with my original mobile number. It remains to be seen whether the billing will be correct - namely, will my old contract be ceased and will the new one be debiting the right amounts? So, in summary a mixed experience. For their part, Mobiles.co.uk need to improve the front end application form or attach explanatory notes because it was not clear, particularly in respect of keeping my old mobile number.”

Helpful Report

(Apple IPhone 6s 128GB Silver) - Posted 9 years ago

“The length of time taken to answer the phone is shocking. The first time it was over 20 minutes. Salesman said he would call me back. I received no call for about 5 hours. When I called back it took 38 minutes for my call to be answered. This is very poor customer service.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“My first attempt to buy a phone from mobiles.co.uk was refused due to a failed credit check. I questioned the reason for this with the customer services dept who were helpful and provided follow up phone numbers for the service provider. I found a different deal on mobiles.co.uk with an alternative service provider. The phone arrived the next morning”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

“I'd like to buy two mobiles (one for me and another for my wife). Unfortunately, Mobiles.co.uk just sold me one mobile as they told.. they've denied my credit check. I can't understand that. Mobiles.co.uk seems to have their own credit check, but at the end they put the problem away and blamed the network operator for credit check fail.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB White) - Posted 9 years ago

“Good website just a shame about having to ring the company to confirm the contract. Which costs far too much”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“It was reasonably easy to understand what was on offer with each mobile phone and how much it would cost.”

Helpful Report

(Apple IPhone 6s 16GB Space Grey) - Posted 9 years ago

“They charge you for calling them that's a no go. The order was dispatch quickly so far no problems we she'll wait and see....”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

“The delivery time and buying process is simple and had a great experience but the PHONE was delivered in plain white box !! which is not what you would expect when a phone is delivered. I ordered a refurbished phone but the box it was delivered in and how it was kept in the box was quite shameful. The phone was stick with a while wide cello tape, come on this is not what we expect. Atleast get a decent white box which has space to place a phone and would look nice. It was a gift for my wife but I was very shocked when I opened the box and didn't gift her and until bought a box for iPhone. Ridiculous”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Neha Thank you for your review. I’m sorry to hear that the phone has been delivered in a poor state and that this was intended to be a gift for your wife. Our refurbished products come in a plain white box as the originals may have either been severely damaged or destroyed. They are secured within the box to ensure that they aren’t damaged during transit. I apologise if the packaging has not met your expectations or caused any disappointment for either yourself or your wife. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Competitive prices and quick replies to emailed queries , but they only provide a premium rate help phone line”

Helpful Report

(Apple IPhone 6s 64GB Gold) - Posted 9 years ago

Hello Helen Thank you for your review. I have tried to contact you this afternoon to discuss this further but unfortunately you were unavailable. I apologise if you have had to use a premium rate number to contact us. Customers can contact us at their own convenience by using their My Account which is accessible via our website. Please accept my apologies for any inconvenience caused. Kind regards Grace | Mobiles.co.uk

Posted 9 years ago

“Great fast delivery from yourselves however not happy at having the phone only 4 days and receiving a bill of a months rental - the phone has not even been turned on yet!!”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

“My rating would have been 5 stars but for the fact that the delivery company did not deliver on the day that I was informed about. I stayed in all day and received no notification from them that they could not deliver until the next day until I called them in the late afternoon. It was delivered the next day but they had to drop it off with a neighbour as I was out between 11 and 3 and they did not email the one hour delivery slot until after I had left. I was impressed with your website and service and thought the deal you offered was very competitive. Yours faithfully, David MacLure”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

“Really good deal which was easy to find on the website. The countdown to when the offer ended was really helpful and looked great. I got a bit confused when after I had ordered the phone and got a confirmation email, I received an email saying the phone was ready to order. I ignored the email and everything was fine and my phone came.”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 9 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews