Name: Mobiles.co.uk
Rating: 4.70

“Great deals. Great prices. Very easy to buy. My only issue is that I cannot log into the website to check anything I keep getting an error message.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Tom, We’re really pleased to hear you’re happy with our deals and I’m sorry to hear you’re having issues logging into your account. I tried to call you today to discuss the issue further however you were unavailable. Please contact our customer support team on 01509 615 474, Monday – Friday, 9am – 6pm to discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I requested my wish to exchange my iPhone with a Samsung firstly but was informed I would have to exchange for another iPhone model. In your invoice it didn't explain this to be the case. I'm now having to keep hold of a phone for two years I don't particularly like.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Alexander, Thank you for your review. I’m really sorry we’re unable to exchange your handset from an iPhone to a Samsung. Due to the IPhone being on a different plan to Android we are unable to exchange from and iPhone to a Samsung. IPhones can only be exchanged with other iPhones. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Happy with the service RE. My phone but the offer includes a free iPad 4 mini which I have not received despite being told it would arrive yesterday or today but have had no correspondence from dpd!!! I have phoned3 times now and very annoyed with the situation ! Louise Stanley”

Helpful Report

(HTC Desire 530 Grey) - Posted 9 years ago

Hello Louise, Thanks for your recent review about your experience with Mobiles.co.uk, we’re really happy to hear you’re pleased with the level of service received. The gift is sent by a third party company and is usually received within 72 hours from when the handset is delivered. They use the courier DPD who will send a text message in the morning of delivery to narrow the delivery time down to within an hours’ time slot. If the gift is still not delivered please let me know the best time to call you to discuss this further. Thanks once again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The service with was great it just disappointing that they are let down by the delivery company that they use, 5 days later and I am still waiting on my delivery arriving!”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 9 years ago

Hello Andrea, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re happy with the level of service received. I’m sorry to hear the handset has now been delivered yet. If your still experiencing issues with DPD please let me know so I may call you and discuss this further. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Sales team friendly and quite helpful. The phone I received was a different colour to the one I ordered which was disappointing. The call to the sales team I expected to cost around £0.10 per minute but as I called in from a mobile it was actually £0.45 per minute (which was not clear) and cost me over £7.00 which was a bit of a shock. Their deals are very good compared to the competition. Just make sure you order online or call from a landline and asked them to double check the item colour to minimise the risk of an unexpected bill.”

Helpful Report

(Motorola Moto X Style White) - Posted 9 years ago

Hello George, Thank you for your review. I’m really sorry to hear about the charges you incurred when calling into us. I would be more than happy to issue a full refund for the charges you’ve incurred. Please let me know a best time for me to call you to discuss this further. I’m pleased the service received from our sales team was good and you’re happy with the deal you’ve purchased. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“After swearing I would never use mobile.co.uk again several years ago when they wouldn't pay my cash back as they claimed they didn't receive the bills I sent them. I have folded and used them for a new contract but only because it was not a cash back deal. Be very wary of those as they will do anything not to pay. This time my only issue was the delivery did not turn up until three days after the date it was first notified as delivered but I was still charged from the original delivery date despite me not having the phone. I was also not notified that my delivery had been cancelled so had to wait in two full days and I had to chase them to find out why it hadn't turned up”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 10 years ago

Hello Victoria, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re you’ve ordered through us again. I’m sorry to hear about the delay it’s taken to deliver the handset. I hope you’re enjoying your new gadget. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Was very happy with the service received - I was assisted by a team of friendly staff whenever I called. However I am disappointed with the delay in delivery time - ordered the handset on Monday, item arrived on Friday. Thank you for all the help regardless.”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 10 years ago

Hello Khadija, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. Thank you for feedback, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“The deal and phone i got are great. Only problem was that the first time my details were sent through to EE, who I am already with, it got declined because Mobiles.co.uk got my house number wrong. When I contacted them they said I would have to contact EE. Found this a bit odd as EE didn't get my house number wrong, so did EE. I had to contact Mobiles.co.uk again to get it sorted out by someone who knew what thy were doing. Got sorted in the end though and my daughter is very happy with her phone.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 10 years ago

Hello Graham, Thanks for your recent review about your experience with Mobiles.co.uk, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Easy to order plus fast delivery but charged me wrong amount for phone and have to wait 14 days for refund which wasnt my fault”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 10 years ago

Hello Sharon, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Everything seem straight forward on the website and was delivered on time. bUT so far my number has failed to pac over and it's over 6 days now so very unhappy as I can't get through to either Mobiles . Co. U.K. Or EE”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 10 years ago

Hello Bredna, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. With transferring numbers and PAC codes we have no capabilities to handle them. Only the network providers are able to transfer number and use PAC codes. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“brilliant price but became a little too good to be true , got my number from o2 to port my number , went onto mobiles website could not get intouch with customer services unless i paid 13p per minute and we all know how they string their calls out, i just found that for a new client/customer that was using the same network o2 , the change over was made harder than need be, you see most companies have a website but few have a very friendly website, i took a picture of the screen that said my number had been ported , but it had not been so i got intouch with 02 and they are sorting things out for me as i said great price but not a good web experience for me , must try harder”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 10 years ago

Hello Stephen, Thanks for your recent review about your experience with Mobiles.co.uk. I’d like to apologise for the issues you’ve experienced. At Mobiles.co.uk we don’t have any capabilities to transfer numbers or port numbers. This can only be done directly with the network provider. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“The delivery timing was good and time spent processing order. However i don't rate service to be all that high as I encountered few distresses in getting my handset but the customer service was good. Shout out to Shirwa”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 10 years ago

Hello Stephen, We’re delighted to hear that you received the high level of service we aspire to provide from Shirwa. Your feedback is greatly appreciated and will be passed on. Thanks again for your time and review. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Like others after reading reviews online of mobiles.co.uk concerned that getting a cheap mobile would be too good to be true. The mobile did arrive but like others have fared it appears my mobile number has been sold on as within 1 day had missed call from someone trying to contact me about missold ppi. Just a warning for others of what to expect. Shame as service was good enough just not happy about my new number appeared to have been sold on.”

Helpful Report

(Samsung Galaxy S6 Edge 64GB Black) - Posted 10 years ago

Hello Scott, Thank you for the review. I’m sorry to hear you’ve received calls regarding PPI. At Mobiles.co.uk we do not provide your details to a third party. You can confirm this by contacting the people that called you who will be able to provide you how they obtained the number. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Quick efficient when finally all ordered but telephone order process could be smoother, sadly they didn't call back when advised they would. Fast delivery.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

Hello Catherine, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 10 years ago

“Ordered online initially, which all went smoothly until informed via email that there were some address issues. Contacted by phone and was told by sales team that details had to be re-entered using validation link/code. This also failed , so had to recontact via phone again. Eventually discovered that Mobiles.co.uk wouldn't sanction use of a business address, which was frustrating as a lot of time could have been saved in the first place, had this been known and the fact that the phone was being purchased for business use. Put the order through using personal details and phone was then dispatched promptly.”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“Better instructions would have saved me £15 to unblock the phone but to be fair EE are not helpful at all”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“I was able to get a good deal through you guys but not very impressed with the customer service. Received my phone in the expected time frame however it was faulty. When speaking to your call centre they seemed unwilling to help and did not seem to care about it understand my position. (Without a phone for up to 5 days due to bank holiday). After visiting a Carphone Warehouse store I was given a replacement immediately. This service was exemplary and saved what could have been a horrible experience.”

Helpful Report

(Huawei Nexus 6P 32GB Black) - Posted 10 years ago

“Phone's good when it works! As it was a 'refurbed' phone it arrived in a anonymous box with no instructions. Phone missed its promised 24 hour delivery. Phone seized up after only 24 hours use, but got it reset via helpful on-line Samsung help desk. Jury still out.”

Helpful Report

Posted 10 years ago

“Was a little disappointed today when my bill arrived, was given a price of 13.99 a month and it's actually 17.99 per month!!!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 10 years ago

“Excellent delivery, phone as described. Couldn't log in to my accounts on your web site. Took me several attempts and costly calls to customer service. But phone and deal is amazing.”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 10 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews