Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After swearing I would never use mobile.co.uk again several years ago when they wouldn't pay my cash back as they claimed they didn't receive the bills I sent them. I have folded and used them for a new contract but only because it was not a cash back deal. Be very wary of those as they will do anything not to pay. This time my only issue was the delivery did not turn up until three days after the date it was first notified as delivered but I was still charged from the original delivery date despite me not having the phone. I was also not notified that my delivery had been cancelled so had to wait in two full days and I had to chase them to find out why it hadn't turned up”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Victoria, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re you’ve ordered through us again. I’m sorry to hear about the delay it’s taken to deliver the handset. I hope you’re enjoying your new gadget. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Was very happy with the service received - I was assisted by a team of friendly staff whenever I called. However I am disappointed with the delay in delivery time - ordered the handset on Monday, item arrived on Friday. Thank you for all the help regardless.”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Khadija, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. Thank you for feedback, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The deal and phone i got are great. Only problem was that the first time my details were sent through to EE, who I am already with, it got declined because Mobiles.co.uk got my house number wrong. When I contacted them they said I would have to contact EE. Found this a bit odd as EE didn't get my house number wrong, so did EE. I had to contact Mobiles.co.uk again to get it sorted out by someone who knew what thy were doing. Got sorted in the end though and my daughter is very happy with her phone.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Graham, Thanks for your recent review about your experience with Mobiles.co.uk, we’re really happy to hear you’re pleased with the level of service received. Thanks once again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Easy to order plus fast delivery but charged me wrong amount for phone and have to wait 14 days for refund which wasnt my fault”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Sharon, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Everything seem straight forward on the website and was delivered on time. bUT so far my number has failed to pac over and it's over 6 days now so very unhappy as I can't get through to either Mobiles . Co. U.K. Or EE”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello Bredna, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. With transferring numbers and PAC codes we have no capabilities to handle them. Only the network providers are able to transfer number and use PAC codes. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“brilliant price but became a little too good to be true , got my number from o2 to port my number , went onto mobiles website could not get intouch with customer services unless i paid 13p per minute and we all know how they string their calls out, i just found that for a new client/customer that was using the same network o2 , the change over was made harder than need be, you see most companies have a website but few have a very friendly website, i took a picture of the screen that said my number had been ported , but it had not been so i got intouch with 02 and they are sorting things out for me as i said great price but not a good web experience for me , must try harder”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Stephen, Thanks for your recent review about your experience with Mobiles.co.uk. I’d like to apologise for the issues you’ve experienced. At Mobiles.co.uk we don’t have any capabilities to transfer numbers or port numbers. This can only be done directly with the network provider. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The delivery timing was good and time spent processing order. However i don't rate service to be all that high as I encountered few distresses in getting my handset but the customer service was good. Shout out to Shirwa”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Stephen, We’re delighted to hear that you received the high level of service we aspire to provide from Shirwa. Your feedback is greatly appreciated and will be passed on. Thanks again for your time and review. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Like others after reading reviews online of mobiles.co.uk concerned that getting a cheap mobile would be too good to be true. The mobile did arrive but like others have fared it appears my mobile number has been sold on as within 1 day had missed call from someone trying to contact me about missold ppi. Just a warning for others of what to expect. Shame as service was good enough just not happy about my new number appeared to have been sold on.”

Helpful Report

(Samsung Galaxy S6 Edge 64GB Black) - Posted 9 years ago

Hello Scott, Thank you for the review. I’m sorry to hear you’ve received calls regarding PPI. At Mobiles.co.uk we do not provide your details to a third party. You can confirm this by contacting the people that called you who will be able to provide you how they obtained the number. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Quick efficient when finally all ordered but telephone order process could be smoother, sadly they didn't call back when advised they would. Fast delivery.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Catherine, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered on time and hope you’re enjoying your new phone. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered online initially, which all went smoothly until informed via email that there were some address issues. Contacted by phone and was told by sales team that details had to be re-entered using validation link/code. This also failed , so had to recontact via phone again. Eventually discovered that Mobiles.co.uk wouldn't sanction use of a business address, which was frustrating as a lot of time could have been saved in the first place, had this been known and the fact that the phone was being purchased for business use. Put the order through using personal details and phone was then dispatched promptly.”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 9 years ago

“Better instructions would have saved me £15 to unblock the phone but to be fair EE are not helpful at all”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“I was able to get a good deal through you guys but not very impressed with the customer service. Received my phone in the expected time frame however it was faulty. When speaking to your call centre they seemed unwilling to help and did not seem to care about it understand my position. (Without a phone for up to 5 days due to bank holiday). After visiting a Carphone Warehouse store I was given a replacement immediately. This service was exemplary and saved what could have been a horrible experience.”

Helpful Report

(Huawei Nexus 6P 32GB Black) - Posted 9 years ago

“Phone's good when it works! As it was a 'refurbed' phone it arrived in a anonymous box with no instructions. Phone missed its promised 24 hour delivery. Phone seized up after only 24 hours use, but got it reset via helpful on-line Samsung help desk. Jury still out.”

Helpful Report

Posted 9 years ago

“Was a little disappointed today when my bill arrived, was given a price of 13.99 a month and it's actually 17.99 per month!!!”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 9 years ago

“Excellent delivery, phone as described. Couldn't log in to my accounts on your web site. Took me several attempts and costly calls to customer service. But phone and deal is amazing.”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 9 years ago

“The deal was good a lot better than the upgrade offer I received from EE, however this company benefits off issuing new numbers rather than porting the previous number or even upgrading your old one. I asked them to port my old number before a new one was issued which they didn't. Spent 5 hours on the phone to get no where.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“The wait to get through to customer services is somethings mobile.co.uk need to sort out, as at times their are over 30 min wait to get through.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 9 years ago

“The only downside was your website said I would not have to pay any thing for a month but EE take the first month up front”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

“On buying 2 iPhone 6's for our twin boys birthday with a promise of next day delivery, we were very disappointed to only receive one. We were confused about the communication from yourselves via email as it didn't seem to tally with the fact that we had confirmation from you. When I tried to get to the bottom of it, with my husband (who had actually made the purchase) on a flight to Japan, I was left with no rights to find out what had happened to our purchase. I understand the data protection act but the process I had to go through resulting in me having to buy yet another phone, took over 1.5 hours in total to you high cost 0871 number. I was very frustrated as it took up a lot of my time whilst I had a work deadline, which I subsequently didn't manage to adhere to”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

“Ordering was quick and easy, delivery excellent but and a big but, when there was a problem with the phone 30 minutes to get a phone answered by customer services. Then 5 days to replace a faulty SIM card.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews