Name: Mobiles.co.uk
Rating: 4.70

“Best price and quick delivery. We'll happy with phone. May result order when my other 2 contracts end with current provider”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 9 years ago

“Best price and quick delivery. We'll happy with phone. May result order when my other 2 contracts end with current provider”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 9 years ago

“Order processing and pricing were all very good, however, the phone (iPhone6s) that I received was faulty as the rear camera did not work. In the process of trying to get the matter resolved at the time of writing this review”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold Refurb) - Posted 9 years ago

“Great, unless of course you want 2 phones. Tried to order 2 phones, one for myself, one for my teenage daughter, both the same phone, both the same network, just differing contracts. One was accepted, one was rejected for "failing an internal security check"....not a credit check, and "internal check". On speaking to multiple people in customer services, the only answer i got was "computer says no, and we can't overirde it". No one actually seems to know why, and were incredibly unhelpful (though I'm guessing through no fault of their own). Even spoke to Vodafone (the network in question). They told me I'm pre approved by them for multiple contracts so has nothing to do with them. They even gave me the account details to prove to mobiles.co.uk that I'm pre approved. Mobiles computer still said no. So I now have one phone, and not the two I needed. Guess I'll just have to use someone else.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Sean We're really sorry to hear the internal security check hasn’t passed, which means we’re unable to proceed with your application. We’re not made aware of why an internal security doesn’t pass and have no influence over the decision made. I’d advise against trying to reorder within the next 6 months as it is possible the internal security check will fail again within this timeframe. Thanks again for your time, it’s greatly appreciated. Amy Mobiles.co.uk Customer Support team

Posted 9 years ago

“Reason for my rating is so far only part of the order has arrived and not a call email letter or any other communication about why the rest of the order isnt here yet. The phone arrived very quickly - within a few days so very pleased with the speedy delivery. Everything perfect and just as ordered with the exception of the free gift. Registered with the site so I could look for a tracking number but the site refuses me access saying account doesn't exist! Have messaged on Facebook to query a delivery date for the remainder of the order and will amend or update my review accordingly.”

Helpful Report

(Huawei Y3 Black) - Posted 9 years ago

Hello Edina, Thank you for your review and for accepting my call today. I’d like to apologise for the delay, I’m pleased your query has now been resolved. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Not great that I was contacted by email to call a period rate number. The question could have been asked and answered by email. Or even a now premium direct line could have been provided, or the question could have been added to the sign up process”

Helpful Report

(Apple IPhone SE 16GB Gold) - Posted 9 years ago

Hi James, Thank you for your review. I’m sorry to hear you’re not pleased with the service we provide. In many cases the details needed to progress an order cannot be given via email so we’d need customers to contact us. We have a landline number for this which is charged at a landline rate. Thank you for your feed-back, it helps us improve our service. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“initially very good when ordering , but the product didn't appear , I had been contacted after order to say that the colour wasn't available hence delay, chose a new one , assured it would be 3-5 days . a week or more later I rang back with no progress and been told that there was no trace of order but someone would call me back . they didn't . eventually a very helpful lady sorted the whole problem out brilliantly and swiftly , and the phone arrived as promised , just month after being ordered. Only wish id spoken with her the first time , I almost went elsewhere but they had sorted my first sim only issue efficiently .not sure I would go back again after this though .”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Lynda I’m really sorry for the delay with processing your order; I have fed your comments back to our processing team to ensure the error doesn’t happen again. I’m happy to hear your order has now been processed and you have received your phone. Thanks again for your time, it’s greatly appreciated. Amy|Mobiles.co.uk Customer Support team

Posted 9 years ago

“I received my phone promptly , sadly it will not allow my wifi password to go through. Spoke to two advisors who could not help. Will need to send the phone back. My son in law had the same problem twice. Also I am not happy at all to pay 13 p per minute to call you. Very dissatisfied .”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Ronald, Thank you for your review. I’m sorry to hear you’re having issues connecting your device to your router. I’ve tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you so we can discuss your review. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The information about to keep your old number when you make a new contract is not clear. I loose my credit ballance waiting the costumer service, the free costumer service number to call and ask your doubt is hard to find. The mobile I bought was 10£ more expensive than 2 weeks before. I'll pay my first monthly contract the 20th of june but I have the phone since the 9th of June, I don't understand why. I only have 5 days with my new mobile and maybe is too soon to give a feedback. I want the price for my daughter birtday present please choose me. Regards.”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Andres, Thank you for your review. We try and make the porting process as simple as possible and apologise if this isn’t very clear when placing your order. I apologise you used your credit whilst trying to get in contact with us and that the deal you selected changed before you placed your order. With regards to your first months bill, this will be a pro rata’d bill so you’ll be charged for the number of days before your next billing date begins. I’ve tried to call you today however you were unavailable to take my call. Please let me know a suitable time to discuss this with you further. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Had trouble with phone rang up said some one would get back to me still waiting .. 1weak later, took it in to shop they helped me out”

Helpful Report

(Huawei Y3 White) - Posted 9 years ago

Hello Gary, Thank you for your review. I’m sorry to hear of the problems you’ve had with your handset and that you never received a call back from one of our customer support team. I’m pleased to hear your issue is now resolved. I’d like to apologise for the inconvenience. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I saw a deal for an iphone 6s. It was unlimited texts, unlimited minutes and 2gb of data for £26 per month. After having numerous attempts, the deal wouldnt go through. I reported this issue and within minutes it said the deal was no longer available. Reluctantly i went for a similar deal for £28 per month, but with only 1gb of data. On processing it askes for a voucher code. I put the code in i searched for to have £10off the upfront payment and it wouldnt process that either. So all in all at the moment i feel dissapointed. I also tried to phone but was given a waiting time of 11 minutes. I would like a response to this email if possible.”

Helpful Report

(Apple IPhone 6s 16GB Gold) - Posted 9 years ago

Hello Joy, Thank you for your review. I’m sorry to hear of the issues you experienced when placing your order. I tried to call you today however you were unavailable to take my call. Please let me know the best time to contact you in order to discuss this further. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Phones and deal were very appealing, the delivery also very good. The issue was that I wanted two of the same phones for my kids and for some unknown reason "failed internal security checks" on one of them, they allowed me to get another deal but no explanation why I could not get two of the same phone, poor and confusing communication followed.”

Helpful Report

(Apple IPhone 6s 64GB Silver Refurb) - Posted 9 years ago

Hello Philip, Thank you for your review. I’m pleased to hear you’re happy with our deals and am sorry your second order couldn’t be processed. I’d like to discuss this with you further. Please confirm a suitable time for a call back. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered Thursday. Next day delivery Friday. Saturday afternoon still no phone delivered. Cancelled by phone after 13 mins phone line wait. Was offered 2 week free line rental as apology. Disappointed as I needed phone quickly. Phone arrived Monday. Returned immediately. I don't know where things went wrong. It may have been mobiles.co.uk or dpd. Either way don't offer next day delivery if it can't be done.”

Helpful Report

(Sony Xperia Z5 Compact Orange) - Posted 9 years ago

Hello Angela, Thank you for your review. I’m sorry to hear of your experience. We offer next day delivery however this is not guaranteed. I’d like to apologise for the circumstances and will be investigating internally as to why this delay occurred. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The device is far too large and cumbersome - where the devil do you carry it? It does not fit into top pockets of shirts, you cannot put it into your pockets in your trousers, and why do you need such a large format instrument to make a phone call or take a picture? I think the makers ought to go back to basics and ask themselves what it was meant to do in the first place!! If you need a larger format - buy a tablet or a laptop!!”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 9 years ago

Hello Peter, Thank you for your review. I’m sorry to hear you’re unhappy with your handset. I’ve tried to call you today however you were unavailable to take my call. I’m sorry to hear you’re unhappy with your handset, providing you’re within 14 days we could look into an alternative model. Please let me know a suitable time to contact you in order to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Phone arrived quickly and set up of phone fine. But I am still not able to register with Vodaphone to port my old number to my new phone. Received the phone Thursday morning and still not able to register on Monday afternoon. Have spoken to Vodaphone and they tell me Mobiles.co.uk have not registered the number with them yet. Over 192 hours now when they say 48 hours. Umhhhhh.”

Helpful Report

(Samsung Galaxy S7 Silver) - Posted 9 years ago

Hello Julie, Thank you for your review. I’m sorry to hear of the issues you’re facing with your recent order. I’ve tried to call you today however you were unavailable to take my call. Please let me know a suitable time to contact you in order to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great service but on the website it said £50 Upfront but when I ordered the phone I had to pay £60.”

Helpful Report

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Qamar, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you in order to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Things that annoyed when placing an order a. While placing the order I was asked to provide last 3 years stay history. If 3 years stay history is a criteria then it should mentioned clearing when starting the ordering process. b. As I do not have last 3 years history I was required to call customer service number. I had to call 4 times before I could speak to someone. Everytime I called recorded message was we are experiencing higher than usual call volume. Every time called I waited for 10mins hoping someone would answer. c. While waiting in queue recorded message said you can get all answers in help and support page or email your query. When checked help and support page email option was available to person who had placed an order before for new customer there was nothing.It;s annoying that after spending 10mins looking you realize that there is nothing in page for you.”

Helpful Report

(Apple IPhone 6s 64GB Silver Refurb) - Posted 9 years ago

Hello Sumit, Thank you for your review. I’d like to apologise for the issues you’ve listed in your review. I’ve discussed the points you’ve raised with our team and look to improve the information listed on our website as well as the way our customers contact us. I apologise for the inconvenience caused. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The delivery of the phone went perfectly. I love my phone and was very happy with the deal I got. However it was not explained to me that it was a new contract and not just an upgrade and then I lost my sim.... (not clearly with phone n the packing..... All resolved eventually. Some of problem was my stupidity and some was that things were not transparent at point of sale. Don't like hanging on phone for 10 mins being charged a lot - apparently there is a landline but that is NOT what you see when you are on website, on your phone, in a hurry.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello HeAther, Thank you for your review. I’m happy to hear you’re satisfied with your purchase and apologise for the issues you faced whilst ordering as well as the waiting time you experienced when contacting us. We’re working towards improving this service and thank you for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Disappointed that due to an error by Mobiles uk I have had to wait a further week to receive my new phone.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold Refurb) - Posted 9 years ago

Hello June, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you experienced a delay in receiving your order. I’d like to discuss this further, please let me know the best time to contact you. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I would use mobile.co.uk again because the deals are great but they did let me down big time for my daughters birthday when they promised to deliver the next day and they didn't but they assured me it's a one off be interesting to find out how many Others it happens too”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Thomas, Thank you for your review. I’d firstly like to apologise for the delay in receiving your order. I’ve tried to call you today however you were unavailable to take my call. I understand how important birthdays are and I’m sorry for the situation. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews