Name: Mobiles.co.uk
Rating: 4.70

“Your website needs contact details so that once a consumer purchases a product they can have the guarantee favtor as my iphone didnot have its original box n i was put off”

Helpful Report

(Apple IPhone 6s 64GB Gold Refurb) - Posted 9 years ago

Hello Marcella, Thank you for your review and for accepting my call today. I apologise for the confusion we do offer new as well as refurbished handsets. We can’t guarantee original packaging with refurbished handsets however you get a full 12 month warranty with us. I appreciate you spending the time to talk to me, your feed-back is important to us. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered two phones, one arrived and told i was not allowed two contracts with vodaphone in the same name. So i ordered the second phone again, but in my husbands name. We were then asked to contact mobiles.co.uk to verify some details at which point they said that my husband was rejected by the credit check and that it wasnt anything to do with them. I got in touch with experian and my husband has a rating of 999 therefore should be no problems. Ordered the second phone again, same problem again, however explained to mobiles.co.uk this could not be the case as the credit rating is fine, at which point they started blaming vodaphone. Spoke to vodaphone, no credit check had been done through them as mobiles.co.uk do the sell the airtime themselved and do credit check themselves, the lovely lady at vodaphone ran a check through vodaphone to make sure and my husband passed straight away. Explained this to mobiles.co.uk which fell on deaf ears as the customer service is so poor and the staff seem incapable or looking into anything further. Also ended up with phone bill of £15 after making all the calls to.mobiles.co.uk to sort this out. Only helpful person in the call centre is daniel, who we couldnt always speak to.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Ashleigh, Thank you for your review and for accepting my call earlier. I’d like to apologise for the situation and thank you for your patience during this time. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Had nothing but bother with my iphone 5s , never get signal and always keeps saying searching. very disappointed. now have to send phone back. dean”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 9 years ago

Hello Dean, Thank you for your review. I’m sorry to hear you’re having issues with your handset. I’ve tried to call you today to discuss the issues you’re facing however you were unavailable to take my call. Please call our customer support team on 01509 615 474, Monday – Friday, between 9am – 6pm so we can resolve your issue. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered the Iphone 6S in Gold on a Vodafone contract, but they were unable to ship to my address as it's student accommodation and therefore had to collect it from my nearest carphone warehouse. When I went to the shop I found a better deal and returned the phone and within a week received my money back. However after a month vodafone charged me for the contract and said that mobiles.co.uk had not cancelled the contract. I have rang several times and both companies blame each other saying it has not been cancelled on the other end, I am yet to receive my money back.”

Helpful Report

Posted 9 years ago

Hello Subana, Thank you for your review. I’ve tried to call you today however you were unavailable to take my call. I’m sorry to hear you’ve yet to receive your refund from Vodafone network. As you’ve confirmed you returned within 14 days your refund would be generated on the next billing cycle. I recommend contacting Vodafone by dialling 191 from your handset or by calling them on 03333 040 191. I’d like to thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Phone was as described, however I ordered it with next day before 12pm delivery and they had no record of this, claiming it only went through as next day before 7pm, despite multiple emails confirming the order.”

Helpful Report

(HTC 10 Gold) - Posted 9 years ago

Hello Andrew, Thank you for your review. I’m sorry to hear your order wasn’t received before 12pm as expected. I’ve tried to call you today however you were unavailable to take my call. Please confirm a convenient time to contact you. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great deals HOWEVER you literally hound people with phone calls, you agree something with one adviser but nothing goes onto the system to stop other advisers ringing you over and over. No need for the aggressive sales techniques when you have great deals to give it just puts people off!!”

Helpful Report

(Apple IPhone SE 64GB Silver) - Posted 9 years ago

Hello Nicola, Thank you for your review. I’m pleased to hear you’re happy with the deals we provide and I’m sorry to hear you’re still receiving sales calls after your purchase. I’ll be investigating the matter with our sales team in order to avoid this from happening in future. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Delivery service very poor. Not happy with customer service especially being promised call back and didn't get one. Will not recommend mobiles .co.uk”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Simon, Thank you for your review. I’m sorry to hear you’ve not received a call back from one of our agents regarding the delivery of your order. Your feedback is very important and I’ll be investigating the call that took place. I’d like to apologise for any inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered a phone which was to be delivered the next day and it did not arrive until 5 days later.”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Julie, Thank you for your review. I’d like to apologise for the delay in you receiving your order. We’ve recently relocated our warehouse and this has caused a delay in some orders being delivered to our customers. This move has now been completed and shouldn’t affect any customers moving forward. I thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered phone and it arrived with no problems, DPD delivery was great. However, My partner ordered an phone which showed as being "in Stock" on the website. She paid for the phone but on the due delivery day received an email from Mobiles.co.uk to say that actually they didn't have the phone in stock. They would not confirm when the phone would be back in stock and a week later we still have no phone nor any indication of when we will receive it. Do not trust the website as far as stock levels go as we were misled in this instance.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Joseph, Thank you for your review. I’m sorry to hear about the issues your partner faced when placing an order with us. If a handset is out of stock you shouldn’t be able to place order via our website. I’ve reported the issue your partner experienced to our IT department and would like to confirm if any handset is out of stock, customers would be provided an expected date for the stock to be replenished. Please accept my apologies and I thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Paid £7,00 for delivery before 10.30. The phone was delivered at 16.20. I am still waiting for a refund and apology. Instead of missing half a day from work I ended up wasting the whole day. Everything else was as expected.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Michael, Thank you for your review and for accepting my call today. I’m happy to confirm issue is now resolved. Please accept my apologies for the inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The original operator admitted, he had not listened to me, which resulted in sending me the wrong mobile, Customer services was great, but i still haven't received the new mobile and i have had very little communication”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Jo, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. We hope your replacement has since been delivered and your enjoying your handset. Thank you for feedback, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Delivered the next day. Unfortunately the phone had travelled loose. The phone also appears to be that has been returned.”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 9 years ago

Hello David, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered the next day. If the handset is faulty you can contact our customer service team within 30 days for an exchange. Outside of 30 days you have 12 months warranty with all Carphone Warehouse stores. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great service, crap website, very hard to find a contact telephone number, good price, great phone. but will use again ho hum ho hum.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Michael, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Got my new iphone 6s only to find itvwas faulty and didnt work properly, then have to wait three days for it to be collected and a further two days after that before i get me replacement so not very happy!”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Chris, Thank you for your review. I would like to apologise for the handset becoming faulty. I would also like to apologise for the delay it took to receive the replacement handset. with our exchanges it can take up to 3-5 working days to be completed. I hope the replacement has since been delivered and you’re enjoying your new handset. If you’d like to discuss this further, please let us know a best time and contact number. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“1st time using mobiles was brilliant, 2nd time trying to buy s7 online it wouldn't let me, told them I tried for over 2 hours, they said maybe I'm typing my bank details wrong. Over 400 people had the same problem. 3 weeks later mobiles phone me and asked do want an upgrade, phone arrived the next day.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Christopher, I’m sorry to hear you were having issues ordering from our website and that our agents didn’t resolve the problem for you. I’m happy to confirm the issue you’re describing has been resolved. Thanks for taking the time to leave your review and for coming back to us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great deals. Great prices. Very easy to buy. My only issue is that I cannot log into the website to check anything I keep getting an error message.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Tom, We’re really pleased to hear you’re happy with our deals and I’m sorry to hear you’re having issues logging into your account. I tried to call you today to discuss the issue further however you were unavailable. Please contact our customer support team on 01509 615 474, Monday – Friday, 9am – 6pm to discuss this further. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I requested my wish to exchange my iPhone with a Samsung firstly but was informed I would have to exchange for another iPhone model. In your invoice it didn't explain this to be the case. I'm now having to keep hold of a phone for two years I don't particularly like.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Alexander, Thank you for your review. I’m really sorry we’re unable to exchange your handset from an iPhone to a Samsung. Due to the IPhone being on a different plan to Android we are unable to exchange from and iPhone to a Samsung. IPhones can only be exchanged with other iPhones. Please accept our apologies for the inconvenience caused by this. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Happy with the service RE. My phone but the offer includes a free iPad 4 mini which I have not received despite being told it would arrive yesterday or today but have had no correspondence from dpd!!! I have phoned3 times now and very annoyed with the situation ! Louise Stanley”

Helpful Report

(HTC Desire 530 Grey) - Posted 9 years ago

Hello Louise, Thanks for your recent review about your experience with Mobiles.co.uk, we’re really happy to hear you’re pleased with the level of service received. The gift is sent by a third party company and is usually received within 72 hours from when the handset is delivered. They use the courier DPD who will send a text message in the morning of delivery to narrow the delivery time down to within an hours’ time slot. If the gift is still not delivered please let me know the best time to call you to discuss this further. Thanks once again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“The service with was great it just disappointing that they are let down by the delivery company that they use, 5 days later and I am still waiting on my delivery arriving!”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 9 years ago

Hello Andrea, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re happy with the level of service received. I’m sorry to hear the handset has now been delivered yet. If your still experiencing issues with DPD please let me know so I may call you and discuss this further. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Sales team friendly and quite helpful. The phone I received was a different colour to the one I ordered which was disappointing. The call to the sales team I expected to cost around £0.10 per minute but as I called in from a mobile it was actually £0.45 per minute (which was not clear) and cost me over £7.00 which was a bit of a shock. Their deals are very good compared to the competition. Just make sure you order online or call from a landline and asked them to double check the item colour to minimise the risk of an unexpected bill.”

Helpful Report

(Motorola Moto X Style White) - Posted 9 years ago

Hello George, Thank you for your review. I’m really sorry to hear about the charges you incurred when calling into us. I would be more than happy to issue a full refund for the charges you’ve incurred. Please let me know a best time for me to call you to discuss this further. I’m pleased the service received from our sales team was good and you’re happy with the deal you’ve purchased. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews