Name: Mobiles.co.uk
Rating: 4.70

“Great service but on the website it said £50 Upfront but when I ordered the phone I had to pay £60.”

(Samsung Galaxy S7 Edge Black) - Posted 9 years ago

Hello Qamar, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Please let me know the best time to contact you in order to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Things that annoyed when placing an order a. While placing the order I was asked to provide last 3 years stay history. If 3 years stay history is a criteria then it should mentioned clearing when starting the ordering process. b. As I do not have last 3 years history I was required to call customer service number. I had to call 4 times before I could speak to someone. Everytime I called recorded message was we are experiencing higher than usual call volume. Every time called I waited for 10mins hoping someone would answer. c. While waiting in queue recorded message said you can get all answers in help and support page or email your query. When checked help and support page email option was available to person who had placed an order before for new customer there was nothing.It;s annoying that after spending 10mins looking you realize that there is nothing in page for you.”

Helpful Report

(Apple IPhone 6s 64GB Silver Refurb) - Posted 9 years ago

Hello Sumit, Thank you for your review. I’d like to apologise for the issues you’ve listed in your review. I’ve discussed the points you’ve raised with our team and look to improve the information listed on our website as well as the way our customers contact us. I apologise for the inconvenience caused. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The delivery of the phone went perfectly. I love my phone and was very happy with the deal I got. However it was not explained to me that it was a new contract and not just an upgrade and then I lost my sim.... (not clearly with phone n the packing..... All resolved eventually. Some of problem was my stupidity and some was that things were not transparent at point of sale. Don't like hanging on phone for 10 mins being charged a lot - apparently there is a landline but that is NOT what you see when you are on website, on your phone, in a hurry.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello HeAther, Thank you for your review. I’m happy to hear you’re satisfied with your purchase and apologise for the issues you faced whilst ordering as well as the waiting time you experienced when contacting us. We’re working towards improving this service and thank you for your patience. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Disappointed that due to an error by Mobiles uk I have had to wait a further week to receive my new phone.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold Refurb) - Posted 9 years ago

Hello June, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. I’m sorry to hear you experienced a delay in receiving your order. I’d like to discuss this further, please let me know the best time to contact you. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I would use mobile.co.uk again because the deals are great but they did let me down big time for my daughters birthday when they promised to deliver the next day and they didn't but they assured me it's a one off be interesting to find out how many Others it happens too”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Thomas, Thank you for your review. I’d firstly like to apologise for the delay in receiving your order. I’ve tried to call you today however you were unavailable to take my call. I understand how important birthdays are and I’m sorry for the situation. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Your website needs contact details so that once a consumer purchases a product they can have the guarantee favtor as my iphone didnot have its original box n i was put off”

Helpful Report

(Apple IPhone 6s 64GB Gold Refurb) - Posted 9 years ago

Hello Marcella, Thank you for your review and for accepting my call today. I apologise for the confusion we do offer new as well as refurbished handsets. We can’t guarantee original packaging with refurbished handsets however you get a full 12 month warranty with us. I appreciate you spending the time to talk to me, your feed-back is important to us. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered two phones, one arrived and told i was not allowed two contracts with vodaphone in the same name. So i ordered the second phone again, but in my husbands name. We were then asked to contact mobiles.co.uk to verify some details at which point they said that my husband was rejected by the credit check and that it wasnt anything to do with them. I got in touch with experian and my husband has a rating of 999 therefore should be no problems. Ordered the second phone again, same problem again, however explained to mobiles.co.uk this could not be the case as the credit rating is fine, at which point they started blaming vodaphone. Spoke to vodaphone, no credit check had been done through them as mobiles.co.uk do the sell the airtime themselved and do credit check themselves, the lovely lady at vodaphone ran a check through vodaphone to make sure and my husband passed straight away. Explained this to mobiles.co.uk which fell on deaf ears as the customer service is so poor and the staff seem incapable or looking into anything further. Also ended up with phone bill of £15 after making all the calls to.mobiles.co.uk to sort this out. Only helpful person in the call centre is daniel, who we couldnt always speak to.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Ashleigh, Thank you for your review and for accepting my call earlier. I’d like to apologise for the situation and thank you for your patience during this time. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Had nothing but bother with my iphone 5s , never get signal and always keeps saying searching. very disappointed. now have to send phone back. dean”

Helpful Report

(Apple IPhone 5s 16GB Space Grey Refurbished) - Posted 9 years ago

Hello Dean, Thank you for your review. I’m sorry to hear you’re having issues with your handset. I’ve tried to call you today to discuss the issues you’re facing however you were unavailable to take my call. Please call our customer support team on 01509 615 474, Monday – Friday, between 9am – 6pm so we can resolve your issue. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered the Iphone 6S in Gold on a Vodafone contract, but they were unable to ship to my address as it's student accommodation and therefore had to collect it from my nearest carphone warehouse. When I went to the shop I found a better deal and returned the phone and within a week received my money back. However after a month vodafone charged me for the contract and said that mobiles.co.uk had not cancelled the contract. I have rang several times and both companies blame each other saying it has not been cancelled on the other end, I am yet to receive my money back.”

Helpful Report

Posted 9 years ago

Hello Subana, Thank you for your review. I’ve tried to call you today however you were unavailable to take my call. I’m sorry to hear you’ve yet to receive your refund from Vodafone network. As you’ve confirmed you returned within 14 days your refund would be generated on the next billing cycle. I recommend contacting Vodafone by dialling 191 from your handset or by calling them on 03333 040 191. I’d like to thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Phone was as described, however I ordered it with next day before 12pm delivery and they had no record of this, claiming it only went through as next day before 7pm, despite multiple emails confirming the order.”

Helpful Report

(HTC 10 Gold) - Posted 9 years ago

Hello Andrew, Thank you for your review. I’m sorry to hear your order wasn’t received before 12pm as expected. I’ve tried to call you today however you were unavailable to take my call. Please confirm a convenient time to contact you. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great deals HOWEVER you literally hound people with phone calls, you agree something with one adviser but nothing goes onto the system to stop other advisers ringing you over and over. No need for the aggressive sales techniques when you have great deals to give it just puts people off!!”

Helpful Report

(Apple IPhone SE 64GB Silver) - Posted 9 years ago

Hello Nicola, Thank you for your review. I’m pleased to hear you’re happy with the deals we provide and I’m sorry to hear you’re still receiving sales calls after your purchase. I’ll be investigating the matter with our sales team in order to avoid this from happening in future. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Delivery service very poor. Not happy with customer service especially being promised call back and didn't get one. Will not recommend mobiles .co.uk”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Simon, Thank you for your review. I’m sorry to hear you’ve not received a call back from one of our agents regarding the delivery of your order. Your feedback is very important and I’ll be investigating the call that took place. I’d like to apologise for any inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I ordered a phone which was to be delivered the next day and it did not arrive until 5 days later.”

Helpful Report

(Apple IPhone 6 16GB Silver Refurb) - Posted 9 years ago

Hello Julie, Thank you for your review. I’d like to apologise for the delay in you receiving your order. We’ve recently relocated our warehouse and this has caused a delay in some orders being delivered to our customers. This move has now been completed and shouldn’t affect any customers moving forward. I thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Ordered phone and it arrived with no problems, DPD delivery was great. However, My partner ordered an phone which showed as being "in Stock" on the website. She paid for the phone but on the due delivery day received an email from Mobiles.co.uk to say that actually they didn't have the phone in stock. They would not confirm when the phone would be back in stock and a week later we still have no phone nor any indication of when we will receive it. Do not trust the website as far as stock levels go as we were misled in this instance.”

Helpful Report

(Apple IPhone 6s 64GB Space Grey) - Posted 9 years ago

Hello Joseph, Thank you for your review. I’m sorry to hear about the issues your partner faced when placing an order with us. If a handset is out of stock you shouldn’t be able to place order via our website. I’ve reported the issue your partner experienced to our IT department and would like to confirm if any handset is out of stock, customers would be provided an expected date for the stock to be replenished. Please accept my apologies and I thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Paid £7,00 for delivery before 10.30. The phone was delivered at 16.20. I am still waiting for a refund and apology. Instead of missing half a day from work I ended up wasting the whole day. Everything else was as expected.”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 9 years ago

Hello Michael, Thank you for your review and for accepting my call today. I’m happy to confirm issue is now resolved. Please accept my apologies for the inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The original operator admitted, he had not listened to me, which resulted in sending me the wrong mobile, Customer services was great, but i still haven't received the new mobile and i have had very little communication”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Jo, We’re really pleased to hear about your personal experience with our customer service team, it’s great to learn that you’re satisfied with the service we’ve provided. We hope your replacement has since been delivered and your enjoying your handset. Thank you for feedback, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Delivered the next day. Unfortunately the phone had travelled loose. The phone also appears to be that has been returned.”

Helpful Report

(Samsung Galaxy S7 Gold) - Posted 9 years ago

Hello David, We just wanted to say thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear your parcel was delivered the next day. If the handset is faulty you can contact our customer service team within 30 days for an exchange. Outside of 30 days you have 12 months warranty with all Carphone Warehouse stores. Thanks once again for your comments, your feedback is greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Great service, crap website, very hard to find a contact telephone number, good price, great phone. but will use again ho hum ho hum.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Michael, Thanks for taking the time to share your experience with Mobiles.co.uk, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Got my new iphone 6s only to find itvwas faulty and didnt work properly, then have to wait three days for it to be collected and a further two days after that before i get me replacement so not very happy!”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Chris, Thank you for your review. I would like to apologise for the handset becoming faulty. I would also like to apologise for the delay it took to receive the replacement handset. with our exchanges it can take up to 3-5 working days to be completed. I hope the replacement has since been delivered and you’re enjoying your new handset. If you’d like to discuss this further, please let us know a best time and contact number. Kind regards, Mohammed |Mobiles.co.uk Customer Support team

Posted 9 years ago

“1st time using mobiles was brilliant, 2nd time trying to buy s7 online it wouldn't let me, told them I tried for over 2 hours, they said maybe I'm typing my bank details wrong. Over 400 people had the same problem. 3 weeks later mobiles phone me and asked do want an upgrade, phone arrived the next day.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Christopher, I’m sorry to hear you were having issues ordering from our website and that our agents didn’t resolve the problem for you. I’m happy to confirm the issue you’re describing has been resolved. Thanks for taking the time to leave your review and for coming back to us. Kind regard, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Mobiles.co.uk Reviews