Name: Mobiles.co.uk
Rating: 4.70

“It was ok to use and didn't crash”

(Apple IPhone SE 16GB Silver) - Posted 8 years ago

Hello there, we would be very grateful if you provide us with more information how we could improve our website. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“easy delivery and quick process”

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(Apple IPhone SE 64GB Space Grey) - Posted 8 years ago

Hello, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Verry helpful resolved issue with incorrect ordered phone”

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(Apple IPhone SE 16GB Silver) - Posted 8 years ago

Hello Peter Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Their prices were better than anyone else's. Their service however was quite poor. I needed to order a couple of phones, but was unable to do so via the web, so had to phone up instead. They have a premium rate phone line, which makes it expensive to call. They promised on 2 separate occasions to call back, but failed to do so both times. If I could have got the same deal elsewhere, i wouldn't have ordered from mobiles.co.uk”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Stuart Thanks for bringing this matter to our attention. We’re really sorry to hear you were unable to order online and had to call us, we have fed this back to the relevant departments. Thanks for taking the time to leave a review, your thoughts means a lot to us. Amy|Mobiles.co.uk Customer Support team

Posted 8 years ago

“A decent phone, good camera clear screen layout slim,easy to use.”

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(Samsung Galaxy J5 Black) - Posted 8 years ago

Hello Christine, I'm pleased to hear you found a phone that was right for you. Thank you for your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Bought online then they emailed me asking to ring them to confirm some details. The number they provided costs 13p per minute, I was on hold for over 10 mins before I even spoke to anyone! When my call was finally answered the guy on the other end seemed to talk ALOT, it went beyond asking security questions and felt like he was trying to keep me panthers phone for as long as possible! My phone did arrive the next day as promised, just as well really as I didn't fancy another exensive 20 min call to them!”

Helpful Report

(Apple IPhone SE 64GB Gold) - Posted 8 years ago

Hello Fiona, I am really sorry to hear that it took you so long to get through to us and that you've been charged for the call. If you ever need to call us again, please use our freephone number 01509 615 474. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I found the service very good however, The initial page on Money supermarket said the upfront cost was £60 with a £10 discount at checkout. This did not happen, so would like to ask if this could be looked into. Thanks Mrs S Gray”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello Mrs Grey, Thanks for taking my call and I hope you are happy with my resolution. I hope you’re enjoying your new phone Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“A little deceiving that I was told how easy it was to change over my existing number to My new phone. But got told by my provider it a long winded process. A pain as I work long hours”

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(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello Lisa, I’m sorry to hear you’ve had issues porting your number. Some networks have restrictions which can prevent existing customers from transferring their numbers onto the same network. Many people are able to keep number by porting out then back into the network using a ‘Pay as you go’ SIM on a different network. I hope you get this resolved swiftly and thank you for leaving your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Nice fone, but no wifi calling so had to send back costing me £7+ plus being without fone for 5 days. Vodafone crap network! Will see if still got problem when phone arrives back.”

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(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hello Shazia, I’m really sorry for the problems with your handset, I have tried to call you but there was no answer. Can you please call us on 01509 615 474 and we can look into refunding your postage cost. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“IT IS VERY CONVENIENT TO GET MOBILE SERVICE FROM MOBILES.CO.UK, BUT IT IS ABSOLUTELY PAIN IN THE NECK TO CONTACT CUSTOMER SERVICE. IF MOBILES.CO.UK NEEDS YOU, THEY WILL EMAIL ,OR CALL YOU, BUT IF YOU NEED THEM YOU HAVE TO PAY 13 PENS PER MINUTE TO JUST TALK TO THEM, AND THERE ARE NO EMAILING OPTIONS.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello Mohammad I’m really sorry you have had problems contacting us. We do have a local rate number which should be on the website, this number is 01509 615 474. To email us you can log into your online account using your unique reference number; please be aware you need to register your online account first. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“Couldn't order online because we had moved house in the last year and wouldn't let us put in 2 addresses. Had to call up and on hold for a bit. Phone delivered Tuesday 26th- waited 48hoirs for it to be connected- nothing. Rung up - adv they would have to contact o2 and it could be another 5 working days until I'm connected. Im currently without a phone for over a week! Not that happy.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 8 years ago

Hello Sally I’m really sorry for the problems with your account, I have tried to call you but there was no answer. Can you please call us on 01509 615 474 and we can look into your account. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 8 years ago

“I had to send a phone back and it taking more than a week to get replacement but the other phones I recieved are great”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 8 years ago

Hello Julie, Thank you for your review. Sorry to hear your handset developed a fault and that there was a delay in you receiving your replacement, this will be investigated internally. I apologise for any inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good price contract and quick delivery. Just not good in the processes. I found mobiles.co.uk through one of the comparison sites so didn't have too much contact with them. My new phone arrived next day though and I think I got a decent deal so happy enough. I did however have some confusion because I filled out the Deliver to a different address fields, as I thought I'd be in a different location the next day, but then I realised I'd be at home, so unchecked the "Delivery address is different to Billing address" box. However, my delivery still went to the other location. Not the end of the world but I was at home hanging by the front door, getting excited thinking it was the delivery man every time the wind blew! Also, I was never texted with my delivery slot, as I'd been promised, but I think that was DPD's issue, not mobiles.co.uk. Then when I tried to track my delivery there was no record of it. However, they should be more on top of that as it was a bit frustrating.”

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(Samsung Galaxy S7 Black) - Posted 8 years ago

Hello Marc, Thank you for your reply. Sorry to hear about the confusion, we’re only able to deliver to your billing address or a registered work address. If this wasn’t processed correctly I apologise. I hope you’re enjoying your new handset. I thank you for your patience and for bringing this issue to our attention. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Happy with contract, upset that Vodaphone refused me, not your fault, What I really didn't like was the fact that when I got refused all I received was an email asking me to ring a premium rate number with no additional information. No information about the reason.”

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(Apple IPhone 6s 64GB Silver) - Posted 8 years ago

Hello Dean, Thank you for your review. It’s unfortunate we were unable to process your order. We value customer feedback as it makes us provide a better service. If you’d like to try a different network please re-order online. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent prices and all ok in the end but the poor communication (incl v expensive customer service line) leave you anxious about purchase. Sim swap with o2 was also not straightforward.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 8 years ago

Hello Emma, We’re really pleased you’re happy with the price of our deals and apologise you're not happy calling our customer support line. We value customer feedback as it makes us provide a better service. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The service over the telephone was very good. All the people I dealt with were very polite and efficient. However, when I received my phone it had been tampered with. The box it came in had been broken into at the top, keeping the seal down the side intact, and the phone was partially hanging out of the top of the box. When I pulled the phone completely out I found that it was on, and had a small scratch on the screen. I therefore contacted Mobiles.co.uk to arrange a replacement. Unfortunately, they were unable to replace the phone for another five working days (when I will be on holiday!). This is rather frustrating, as my contract with Vodaphone has already started. Given the issues with the first phone, it would have been good of Mobiles.co.uk to expedite a replacement at the earliest opportunity. So in summary, while their staff appear to be well trained, their after sale care is not particularly good.”

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(Samsung Galaxy S7 Silver) - Posted 8 years ago

Hello Duncan, I am sorry to hear about the issues you've faced with your first handset and that the replacement was delayed due to your holiday. I hope we're able to receive your replacement handset as soon as possible. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The whole process was quite simple, although i had to phone them regarding the order which is a nightmare as you are getting ripped off with the price of the call and kept online as long as possible to bump the price of the phone call. Not happy about that”

Helpful Report

(Samsung Galaxy S7 Edge Pink Gold) - Posted 8 years ago

Hello Jim, I am sorry to hear that you've been charged a lot for your calls to us. I have tried to call you regarding this today, however you weren't available. Please call us on our freephone number 01509 615 474 and we'll look into the charges for you. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Mobiles.co are good for price - but! Trying to contact customer service is like finding a needle in a haystack. If you decide to ring them it will cost you dear through their 0871 number - it makes them money! Any other method is very difficult to find, or non-existent. Most other companies offer free-fone numbers or, at least, have an on-line "chat" option. The process of ordering a phone on line is also a bit tricky. The amount of information required seems excessive for the small amount of monthly credit we wanted. We are pleased with the phone though, and just hope it keeps working well or we'll have to try and contact customer service!”

Helpful Report

(Huawei Y3 Black) - Posted 8 years ago

Hello Roger, we’re really pleased you’re happy with the service we provide. If you ever need to get in touch with us, please call us from our freephone number 01509 615 474 and we'll be happy to help. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Would of been helpful if operating instructions had of been enclosed with phone. Finding it almost impossible to use. Why no instructions, SENSELESS !”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 9 years ago

Hello James, Thank you for your review. Many manufacturers exclude instruction manuals these days. You can find a full digital copy of the manual on their website. I hope this helps. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Late getting to me and no phone number to call for help. Nothing to help online so got in touch with provider. Phone was fine tho and got what I wanted.”

Helpful Report

(Apple IPhone SE 16GB Silver) - Posted 9 years ago

Hello Kevin, I’m really sorry your delivery was late; I’ve tried to call you today but have been unable to reach you. All our orders should be delivered next day with the exception of the Highlands or Northern Ireland which can take up to 4 working days for delivery. So we can investigate this further please call us on 01509 615 474. Thank you for taking the time to leave us a review. Amy | Mobiles.co.uk Customer Support team

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Mobiles.co.uk Reviews