Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,954 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,954 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spoke with Michelle and she was very helpful. She didn't try to get me to have extras as other companies have done in previous years. Thank you.”

Helpful Report

(Samsung Galaxy S7 Pink Gold) - Posted 9 years ago

Hello Arlene, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“It was ok, but when I signed up on line, I didn't expect or want to do it all again on the telephone.”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 9 years ago

Hello David, sometimes it's neccessary for us to need to reprocess orders if there has been an error at the point of sale; I am sorry for any inconvenience that has been caused. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Well, the guy was very helpful and he accommodated me to my wishes. So I Am happy with mobile.co.uk . Now can I get the ipad. I would really love to win this. I never win anything”

Helpful Report

(HTC 10 Silver) - Posted 9 years ago

Hello Bakary, we’re really pleased you’re happy with the service we provide. Can you provide me with more information on how we could improve our service to make your review 5 stars? Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“The deal I got was the best I could find. The girl I spoke to on the phone was polite and helpful.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Clark, we’re really pleased you’re happy with your order. I would apprieciate if you could provide me with more information on how we could improve our service to make your review 5 star. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I waited for delivery information in the morning as I thought that I had arranged a pretty 10.30 delivery, as stated in my acknowledgement email. However, this was not done by the advisor, I had to drive to DPD's depot to collect, no ta good experience.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Steve, I'm really sorry that your pre 10:30 wasn't applied when you asked. I will feed this back to the team to make sure that it doesn't happen again. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“It was ok to use and didn't crash”

Helpful Report

(Apple IPhone SE 16GB Silver) - Posted 9 years ago

Hello there, we would be very grateful if you provide us with more information how we could improve our website. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“easy delivery and quick process”

Helpful Report

(Apple IPhone SE 64GB Space Grey) - Posted 9 years ago

Hello, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Verry helpful resolved issue with incorrect ordered phone”

Helpful Report

(Apple IPhone SE 16GB Silver) - Posted 9 years ago

Hello Peter Thanks for taking the time to share your experience with ourselves, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Amy | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Their prices were better than anyone else's. Their service however was quite poor. I needed to order a couple of phones, but was unable to do so via the web, so had to phone up instead. They have a premium rate phone line, which makes it expensive to call. They promised on 2 separate occasions to call back, but failed to do so both times. If I could have got the same deal elsewhere, i wouldn't have ordered from mobiles.co.uk”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 9 years ago

Hello Stuart Thanks for bringing this matter to our attention. We’re really sorry to hear you were unable to order online and had to call us, we have fed this back to the relevant departments. Thanks for taking the time to leave a review, your thoughts means a lot to us. Amy|Mobiles.co.uk Customer Support team

Posted 9 years ago

“A decent phone, good camera clear screen layout slim,easy to use.”

Helpful Report

(Samsung Galaxy J5 Black) - Posted 9 years ago

Hello Christine, I'm pleased to hear you found a phone that was right for you. Thank you for your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Bought online then they emailed me asking to ring them to confirm some details. The number they provided costs 13p per minute, I was on hold for over 10 mins before I even spoke to anyone! When my call was finally answered the guy on the other end seemed to talk ALOT, it went beyond asking security questions and felt like he was trying to keep me panthers phone for as long as possible! My phone did arrive the next day as promised, just as well really as I didn't fancy another exensive 20 min call to them!”

Helpful Report

(Apple IPhone SE 64GB Gold) - Posted 9 years ago

Hello Fiona, I am really sorry to hear that it took you so long to get through to us and that you've been charged for the call. If you ever need to call us again, please use our freephone number 01509 615 474. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 9 years ago

“I found the service very good however, The initial page on Money supermarket said the upfront cost was £60 with a £10 discount at checkout. This did not happen, so would like to ask if this could be looked into. Thanks Mrs S Gray”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Mrs Grey, Thanks for taking my call and I hope you are happy with my resolution. I hope you’re enjoying your new phone Amy |Mobiles.co.uk Customer Support team

Posted 9 years ago

“A little deceiving that I was told how easy it was to change over my existing number to My new phone. But got told by my provider it a long winded process. A pain as I work long hours”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 9 years ago

Hello Lisa, I’m sorry to hear you’ve had issues porting your number. Some networks have restrictions which can prevent existing customers from transferring their numbers onto the same network. Many people are able to keep number by porting out then back into the network using a ‘Pay as you go’ SIM on a different network. I hope you get this resolved swiftly and thank you for leaving your review. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Nice fone, but no wifi calling so had to send back costing me £7+ plus being without fone for 5 days. Vodafone crap network! Will see if still got problem when phone arrives back.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 9 years ago

Hello Shazia, I’m really sorry for the problems with your handset, I have tried to call you but there was no answer. Can you please call us on 01509 615 474 and we can look into refunding your postage cost. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 9 years ago

“IT IS VERY CONVENIENT TO GET MOBILE SERVICE FROM MOBILES.CO.UK, BUT IT IS ABSOLUTELY PAIN IN THE NECK TO CONTACT CUSTOMER SERVICE. IF MOBILES.CO.UK NEEDS YOU, THEY WILL EMAIL ,OR CALL YOU, BUT IF YOU NEED THEM YOU HAVE TO PAY 13 PENS PER MINUTE TO JUST TALK TO THEM, AND THERE ARE NO EMAILING OPTIONS.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 9 years ago

Hello Mohammad I’m really sorry you have had problems contacting us. We do have a local rate number which should be on the website, this number is 01509 615 474. To email us you can log into your online account using your unique reference number; please be aware you need to register your online account first. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 9 years ago

“Couldn't order online because we had moved house in the last year and wouldn't let us put in 2 addresses. Had to call up and on hold for a bit. Phone delivered Tuesday 26th- waited 48hoirs for it to be connected- nothing. Rung up - adv they would have to contact o2 and it could be another 5 working days until I'm connected. Im currently without a phone for over a week! Not that happy.”

Helpful Report

(Apple IPhone 6s 64GB Rose Gold) - Posted 9 years ago

Hello Sally I’m really sorry for the problems with your account, I have tried to call you but there was no answer. Can you please call us on 01509 615 474 and we can look into your account. Thanks for your time, it’s greatly appreciated. Amy |Mobiles.co.uk Customer Support team

Posted 9 years ago

“I had to send a phone back and it taking more than a week to get replacement but the other phones I recieved are great”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 9 years ago

Hello Julie, Thank you for your review. Sorry to hear your handset developed a fault and that there was a delay in you receiving your replacement, this will be investigated internally. I apologise for any inconvenience caused. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Good price contract and quick delivery. Just not good in the processes. I found mobiles.co.uk through one of the comparison sites so didn't have too much contact with them. My new phone arrived next day though and I think I got a decent deal so happy enough. I did however have some confusion because I filled out the Deliver to a different address fields, as I thought I'd be in a different location the next day, but then I realised I'd be at home, so unchecked the "Delivery address is different to Billing address" box. However, my delivery still went to the other location. Not the end of the world but I was at home hanging by the front door, getting excited thinking it was the delivery man every time the wind blew! Also, I was never texted with my delivery slot, as I'd been promised, but I think that was DPD's issue, not mobiles.co.uk. Then when I tried to track my delivery there was no record of it. However, they should be more on top of that as it was a bit frustrating.”

Helpful Report

(Samsung Galaxy S7 Black) - Posted 9 years ago

Hello Marc, Thank you for your reply. Sorry to hear about the confusion, we’re only able to deliver to your billing address or a registered work address. If this wasn’t processed correctly I apologise. I hope you’re enjoying your new handset. I thank you for your patience and for bringing this issue to our attention. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Happy with contract, upset that Vodaphone refused me, not your fault, What I really didn't like was the fact that when I got refused all I received was an email asking me to ring a premium rate number with no additional information. No information about the reason.”

Helpful Report

(Apple IPhone 6s 64GB Silver) - Posted 9 years ago

Hello Dean, Thank you for your review. It’s unfortunate we were unable to process your order. We value customer feedback as it makes us provide a better service. If you’d like to try a different network please re-order online. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

“Excellent prices and all ok in the end but the poor communication (incl v expensive customer service line) leave you anxious about purchase. Sim swap with o2 was also not straightforward.”

Helpful Report

(Apple IPhone 6 64GB Silver) - Posted 9 years ago

Hello Emma, We’re really pleased you’re happy with the price of our deals and apologise you're not happy calling our customer support line. We value customer feedback as it makes us provide a better service. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 9 years ago

Mobiles.co.uk is rated 4.7 based on 37,954 reviews