Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,755 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,755 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered the 1st phone I got an email saying I'd failed the security check. So I ordered again using a differ card, got same message. Was going to go to carphone ware house but I rang to ask why I'd failed. Was told I hadn't and phone was on it's way. Then got emails saying it would last arrive sat then on the next day got told it was arriving that day so had to go home to receive it. Major confusion”

Helpful Report

(Apple IPhone 6 Plus 64GB Space Grey) - Posted 8 years ago

Hello Jean, Thank you for your review. We’d like to apologise for the confusing emails. This will be investigated internally with our processing team. Your feedback is very important and we’d like to thank you for your patience. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Excellent customer service and helped find me right deal.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Green) - Posted 8 years ago

Hello Carrieann, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave a positive review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Good price. Good staff. Carriers will specify an hour slot. 2 mistakes with the delivery address, so first day missed, 2nd day wrong house,”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hi John, Thank you for your review, we’re happy to hear you got the best price on your latest contract. We apologise for the late delivery, this will be investigated with DPD. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Responded quickly to email about faulty headphones. Have offered to send a new set, but by standard delivery and so I'm still waiting for them to arrive one week after my initial order. Other companies would have sent the replacement first class or priority.”

Helpful Report

(Apple IPhone 6s 16GB Silver) - Posted 8 years ago

Hello, Thank you for your review. You should have received your replacement headphones by now. We apologise for the delay. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Kind regards, Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I was quoted a date but my device was delivered on an earlier date so I was not there to receive it!”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 8 years ago

Hello, We’d like to apologise for the early delivery attempt made. This will be investigated internally with DPD. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“it was fast belivery and they are realy friendly”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello Louise, We pride ourselves on our speed of service and delivery, ensuring that every moment you spend with us is as easy and as smooth as possible. We’re really pleased to hear your phone arrived in good time and just wanted to say a big thanks for taking time out of your busy day to leave such a positive review. We hope you’re enjoying your new gadget. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Overall this was a very satisfactory shopping experience. The sales assistant was very courteous and very professional in the way she dealt with my order. I was even more amazed when the order arrived next day to Northern Ireland. The experience was marred by the very expensive call costs that I incurred by made in ordering the phones. There was no warning on the web site that I would incur these charges before I ordered. If it had been not for this my overall assessment would have been ver good 5 star.”

Helpful Report

(Apple IPhone SE 16GB Gold) - Posted 8 years ago

Hello Nigel, Thank you for accepting my call today. We’re really pleased to hear you’re satisfied with your shopping experience. We’d like to apologise for any confusion caused when contacting our sales team. I’m happy to hear this has now been resolved. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Quick delivery of my phone”

Helpful Report

(Apple IPhone 6s 16GB Rose Gold) - Posted 8 years ago

Hello Margaret, We’re really pleased to hear your parcel arrived swiftly, we hope you’re enjoying your new gadget. We just wanted to say thanks for taking the time to share your experience with us, it’s great to hear you’re happy with the level of service received. Thanks again for your time, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Happy but not happy with exchange procdure”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 8 years ago

Hello Sajjad, Thank you for your review. We’re glad to hear you’re happy with your order and apologise you’re not happy with our exchange procedure. We must ensure the faulty handset is received back at our warehouse before we dispatch a replacement. We can usually collect your faulty handset and dispatch a replacement within 4 working days. I apologise for any inconvenience caused by this. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Price is good but still not connected yet. Should be better comms between network and mobiles.co.uk”

Helpful Report

(Apple IPhone 5s 16GB Space Grey) - Posted 8 years ago

Hello Matthew, Thank you for accepting my call today. I’d like to apologise for the issues you’re experiencing with your order. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Mobiles.co.uk did not deliver on time and customer service couldn't help me. I ended up returning the phone.”

Helpful Report

(Huawei P9 White) - Posted 8 years ago

Hello Alex, We’re sorry to hear your order wasn’t delivered by our courier on time and that you’ve chosen to return your order. We’ll be investigating the matter internally. Thanks for taking the time to leave your review, your feed-back is very valuable to us. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Made an incorrect order.”

Helpful Report

(Samsung Galaxy S6 Edge 32GB Gold) - Posted 8 years ago

Hello, We’re sorry to hear you placed an incorrect order. Please let us know the best time to contact you in order to discuss this further, alternatively you can contact our customer support team and we’ll be happy to help. Thanks for your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“5*I am very happy Excellent service I'm very happy”

Helpful Report

(Samsung Galaxy S6 32GB Black) - Posted 8 years ago

Hello Md, We’re really pleased you’re happy with the service we provide. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Very quick and straight forward. Easy to use the website and phone arrived within two days.”

Helpful Report

(Apple IPhone SE 16GB Rose Gold) - Posted 8 years ago

Hello there, we’re really pleased you’re happy with the service we provide. Could you please provide us with more feedback on how we could have made your experience 5*? Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Although I was extremely impressed by the online offer-the best from the crop, my faith in the company was dampen by the fact that the handset I received had a manufacturing fault which meant i had arrange for pick up, be without a phone for 3 days using a basic handset for personal and work purposes, causing major inconvenience for me considering I've paid £25 upfront for the handset with an email from 02 confirming my tariff bill. I strongly feel that the company should reimburse me £25 for the issue I encountered above.”

Helpful Report

(Apple IPhone SE 64GB Silver) - Posted 8 years ago

Hello Adil, Thank you for your review. I’ve tried to contact you today however you were unavailable to take my call. Please let me know a suitable time to call you in order to discuss your review. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I spoke with Michelle and she was very helpful. She didn't try to get me to have extras as other companies have done in previous years. Thank you.”

Helpful Report

(Samsung Galaxy S7 Pink Gold) - Posted 8 years ago

Hello Arlene, We’re 'The smart phone people', so our UK experts are here and happy to help with any queries you may have. We’re so pleased to hear our approach works and your personal experience reflects the level of service we would expect all of our customers to receive. Thanks for taking the time to leave a review, it’s greatly appreciated. Chris | Mobiles.co.uk Customer Support team

Posted 8 years ago

“It was ok, but when I signed up on line, I didn't expect or want to do it all again on the telephone.”

Helpful Report

(Apple IPhone SE 16GB Space Grey) - Posted 8 years ago

Hello David, sometimes it's neccessary for us to need to reprocess orders if there has been an error at the point of sale; I am sorry for any inconvenience that has been caused. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“Well, the guy was very helpful and he accommodated me to my wishes. So I Am happy with mobile.co.uk . Now can I get the ipad. I would really love to win this. I never win anything”

Helpful Report

(HTC 10 Silver) - Posted 8 years ago

Hello Bakary, we’re really pleased you’re happy with the service we provide. Can you provide me with more information on how we could improve our service to make your review 5 stars? Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“The deal I got was the best I could find. The girl I spoke to on the phone was polite and helpful.”

Helpful Report

(Apple IPhone 6 16GB Silver) - Posted 8 years ago

Hello Clark, we’re really pleased you’re happy with your order. I would apprieciate if you could provide me with more information on how we could improve our service to make your review 5 star. Thanks for taking the time to leave such a positive review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

“I waited for delivery information in the morning as I thought that I had arranged a pretty 10.30 delivery, as stated in my acknowledgement email. However, this was not done by the advisor, I had to drive to DPD's depot to collect, no ta good experience.”

Helpful Report

(Samsung Galaxy S7 Edge Gold) - Posted 8 years ago

Hello Steve, I'm really sorry that your pre 10:30 wasn't applied when you asked. I will feed this back to the team to make sure that it doesn't happen again. Thanks for taking the time to leave a review, it’s greatly appreciated. Ryan | Mobiles.co.uk Customer Support team

Posted 8 years ago

Mobiles.co.uk is rated 4.7 based on 37,755 reviews