Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good and efficient service when ordering. Delivery arrived on time. Unfortunately the refurbished phone was faulty and had to be returned. Return off the phone handled well. Second delivery was later than originally advised. Overall I lost a week's use of the phone. But I have been promised a partial refund via cheque - still to arrive”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 9 years ago

“Good buying experience and good website. Post purchase experience was not good. Poor delivery experience - not the fault of mobiles.co.uk, but reflects on their service. Poor after sales website with poor navigation, conflicting information and overall poor user experience. Customer support response good but ineffective and contradictory of information on website.”

Helpful Report

(Apple IPhone 6 64GB Grey Refurb) - Posted 9 years ago

“Although I found your customer service team really friendly and helpful, your performance was hampered by the diabolical performance of the delivery service DPD who did not even attempt to deliver my package on the day and when paid (by you) to do a special delivery on the next day......it arrived 6 hours after the premium time slot. Their response to my complaint was an email stating that the parcel had been delivered (yes...a day late) and with no apology whatsoever. My older daughter changed her mind about ordering from your site because of this. You are losing customers because of them.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 9 years ago

“The initial response to my order was very prompt but the phone delivered had a fault. From reporting the fault it has taken 5 days for the phone to be collected for exchange. I was told it would be 2 days. The exchange phone is supposed to come 2 days after this but I'm not holding my breath. In saying this it seems to be the delivery company is the problem.”

Helpful Report

(Apple IPhone 6 64GB Silver Refurb) - Posted 10 years ago

“Said I entered my security code with a number missing twice!! and had to call them at 13p per minute to fix it then charged 1p to do a security check. I entered the correct security code, all they wanted was to get more money out of me.”

Helpful Report

(Apple IPhone 5s 16GB Silver) - Posted 10 years ago

“Scant information and wrong information led me to believe I could keep my very old t mobile number on a Mobiles.co.uk provided new EE pay as you go contract. NOT SO! And now I am in Greece still without my EE contract details, I cannot access my EE contract to see if my new number has roaming etc has been switched on. My possible mistake will be someone's answer but a new iPhone 6 was meant to be a joyous move from the iPhone 4. I cannot find ANY email address for help from either EE or Mobiles.co.uk and NO help from EE because I cannot access my EE account because I have not received anything from EE YET.”

Helpful Report

(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

“My contract with O2 was coming to an end after 2 years so I was looking for a new deal. I phoned Mobiles and was told that I could take out a new deal with Vodaphone with cashback but that was all that was available, nothing with O2. They said if I wanted to cancel my O2 contract I would have to contact O2 direct. I then found a new Huawei phone on your web site with O2 and cashback. When I spoke to O2 they were very helpful and said that Mobiles could have moved the number and changed everything to the new contract for me. I wondered why the deal including the new phone is cheaper than upgrading the exiting contract.”

Helpful Report

(Huawei Ascend Y330 Black) - Posted 10 years ago

“All seemed fine although when I open the box the Quickstart guide was missing as was the key to open the Sim card drawer. I used my wife's key which meant this wasn't an issue but not ideal. Possibly a returned phone?”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“The person the phone was helpful and the phone arrived on time. I activated the phone on Saturday but am still waiting for a service. It seems a long time to activate the network. Why is that? Also had I got it from at phone Warehouse I would have it a free cover. Also I have as yet not had any paperwork regarding my contract. Why is that?”

Helpful Report

(Apple IPhone 6 64GB Space Grey) - Posted 10 years ago

“Was ok but was abit rude and they put the phone down coz I got mad coz I could heard what they was saying to me coz they wasn't speaking clearly”

Helpful Report

(Apple IPhone 5c 8GB Yellow) - Posted 10 years ago

“Dpd provided a poor service. They failed to deliver my parcel on several occasions when promised. I am very pleased with my phone however incredibly disappointed with the Provided a poor service. They failed to deliver my parcel on several occasions when promised. I am very pleased with my phone however incredibly disappointed with the delivery service I received. They failed to apologise for the inconvenience they caused me. Impressed with mobiles but not their choice of delivery company.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“The website and service were pretty much as one would expect when purchasing a new phone. I had occasion to call customer service. The series of menus was annoying and clearly designed to run up call charges for them (but they all do that, don't they?) bu customer services were helpful when finally contacted.”

Helpful Report

(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Ordering was quick and easy. The delivery company however were less than adequate. It was three days late, the tracking system did not work, when it was 2 days late we requested for the package to be delivered on a certain day as we were not going to be in the house but they tried to deliver it the following day. They left a card with nothing ticked to say what the driver had done with the parcel giving me more work to try and trace it down. I had emailed mobiles.co.uk who responded promptly and chased it up as well. My issue certainly wasn't with them but the delivery company.”

Helpful Report

(Apple IPhone 6 16GB Gold) - Posted 10 years ago

“Phone delivered ok. Changing my old number with O2 took 3 days. Then O2 billed me 370 pounds for an early termination fee by mistake. Have to wait until my 2nd bill to be credited back the money. Mobile.co.uk should offer upgrade deals. Could of saved all the hassle I have had with O2.”

Helpful Report

(Apple IPhone 5c 8GB Green) - Posted 10 years ago

“I cannot fault the communication either by text, Emil or phone calls that I have had with this company. The phone I bought, however, was faulty hence the lowish score. DPD collected it on time today and I await the arrival of a functioning phone. If the phone had worked I would have given 5 stars.”

Helpful Report

(Apple IPhone 5s 16GB Gold Refurbished) - Posted 10 years ago

“phone good but customer service the WORST,have no interest once you have signed up.”

Helpful Report

(Apple IPhone 6 Plus 16GB Gold) - Posted 10 years ago

“phone was fine but dpd gave me a time slot of 1213 -1313.there was someone home at this time but email I received told me they tried at 1130.had to reschedule delivery for 2 days later to insure someone was in all day.then found out you are billed from the time parcel is sent out....3 days lost.”

Helpful Report

(Apple IPhone 6 16GB Gold Refurb) - Posted 10 years ago

“Overall, the service was good and the staff that I dealt with were friendly and helpful. However, I couldn't get the contract that I wanted because Vodafone couldn't do a credit check on my address (it's rural but not wilderness!). In spite of receiving reassurance on a number of occasions that I would receive a text message on the appointed day with a time slot for delivery, I neither received a text nor received the phone on the correct day. It turned up a day later with no warning. I emailed mobiles.co.uk to ask what was happening and they did not reply to my email. Whilst the sales part of my experience was fine, the actual execution was poor.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“deals excellent. customer service excellent. website excellent. delivery exception. However the returns policy expressed on the website, by phone and email are all inconsistent. It is not made clear enough on purchase that you have to pay to have the phone returned by Special Delivery if you choose to not keep the phone. I'd go as far as to say that it is ambiguous enough to make you think that you do not have to pay for returns. I am going to write a separate complaint to this effect as well.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“I am not happey your service”

Helpful Report

(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews