Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just started a new 02 contract through Mobile.co.uk. Really easy process and new phone arrived within days!! Would highly recommend.”

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(HTC Desire 620 Grey) - Posted 10 years ago

“A little confusing how you can buy a refurb phone which is not in stock.. Then never really know when you are going to get it... When they do come back in stock.. You still might not get it.. Yet other people can buy one!! All very strange.. But we got there in the end!”

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(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

“Ok, had some issues returning faulty unit which took over a week to sort but otherwise ok”

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(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

“The deal, the website and delivery were all excellent. The problem comes if you have a question and want to speak to someone. Then you wait a long time and pay 10p per minute.”

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(Apple IPhone 6 16GB Space Grey) - Posted 10 years ago

“First phone was faulty. Had to send it back then wait for them to receive it before they shipped another out. The process took over a week, during which I was paying for my contract which I wasn't able to use.”

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(Apple IPhone 5s 16GB Gold) - Posted 10 years ago

“Had to phone up a few times to get a quiet time ( some of the queues were 15 minutes plus to get answered! ) after a call back to talk about my upgrade never happened. But once I managed to speak to someone it was quite smooth.”

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(Samsung Galaxy A3 Black) - Posted 10 years ago

“Great products but let down by customer service team that is overwhelmed and hard to contact.”

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(Samsung Galaxy S5 Charcoal Black Refurbished) - Posted 10 years ago

“Nice price, shame about the customer communication!”

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(Samsung Galaxy S5 Charcoal Black) - Posted 10 years ago

“Didn't deliver on the day I asked for...”

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(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“I ordered the mobile and then changed my mind. I called the Company and cancelled which seemed quite straightforward. I refused the item when delivered and did not sign anything although the driver wanted a signature !!!!!! I have now received a bill from O2 for something I never had. Not very good.”

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(HTC One Silver Refurbished) - Posted 10 years ago

“The problem with this company they do not provide a telephone number to contact them for any query..For example I purchased a refurbished mobile with 24 month contract but it did not say the mobile is unlocked BUT say all our new mobiles are unlocked, I did not purchase a new one so I did not know the answer..I waited till I received the mobile and decided if it was locked on one network then will return..Luckly it was unlocked so I kept..Why they do not provide a contact number?”

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(LG G3 Metallic Black Refurbished) - Posted 10 years ago

“Got a great deal with this phone getting a free ps4 the phone does what it's meant to do make phone calls and text battery life is amazing don't expect to much great phone if you need a second phone for work because it's sturdy”

Helpful Report

(Nokia 105 Black) - Posted 10 years ago

“Phone came with a crack in screen. Very pleasant girl in customer care ,which always helps. I returned phone next day to be signed for which Lorna has said I should be re-in bursed for. No phone yet 3 days but this does include weekend. Will give feedback score when it arrives, hopefully perfect this time.”

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(Apple IPhone 4s 8GB Black) - Posted 10 years ago

“It is too soon to say whether I am happy with the service. I would like the opportunity to comment at a later date please.”

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(Samsung Galaxy S4 Whi) - Posted 10 years ago

“Phone arrived quickly but opened package to find the phone box seal had been broken. Customer services to begin with told me it was a clearance phone which meant a customer had returned it within the 14 day return period but when I explained I had ordered and paid for a brand new phone suddenly the story changed and it was new but had been the one chosen on the pallet to be opened and checked. Im not convinced.......and other reviewers seem to paint a picture or ALOT of these checks been made!! Feel I probably was a little ripped off for a 'clearance' phone however it is as new and ive had no problems. Still waiting for them to confirm my cashback through quidco though.”

Helpful Report

(LG G3 Metallic Black) - Posted 10 years ago

“Wish we had of known about the smiley face problem before we picked the phone (S4). Also found out that O2 bill you for monthly line rental while the phone is in transit, we where billed from the date of the original order, even though we didn't receive the phone until days later. Other than that , things went smoothly.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 10 years ago

“Website said phone in stock, but as soon as the order was placed I received an email saying it was out of stock and I would be recontacted in a week. Then they wouldn't deliver to my workplace as it was a schoolet, this has never been an issue before. Having said that one phone call rectified the situation, I picked the phone up from my local car phone warehouse.”

Helpful Report

(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“delivery was a couple of days late, direct debit wasn't set up properly but otherwise ok”

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(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“Very pleased with my IPhone also quick delivery would recommend this company only thing not sure about is getting my £50 automatic cash back nothing so far .Its been 11 Weeks now still no Automatic Cash back and can,t contact anyone .”

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(Apple IPhone 4s 8GB Black Refurbished) - Posted 10 years ago

“Not a pleasant experience. The phone sent out in first place was faulty so I was exchanged a phone within 3 days although I was promised an exchange within 2 days! I could not use the phone for 3 days. Then I was offered a months rental cheque in goodwill compensation which I have not received yet although I was promised it will be with me within 2 weeks.”

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(Apple IPhone 6 64GB Gold Refurb) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews