Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,756 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,756 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Mobiles.co.uk 5 star review on 31st July 2024

130

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Painless.”

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(Sony Xperia Z1 Compact Black) - Posted 10 years ago

“Am happy with the phone but did not realise I had to phone before I left UK to use my phone abroad was with 3 for 10years and it automatically changed net work so I had to buy a new phone and sim card to phone home so am very disappointed yours june Tozer”

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(Samsung Galaxy S3 Mini White) - Posted 10 years ago

“Didn't not deliver what they promise on the phone and certain people were untrained in the service they provide. Although very nice on the phone, fundamentally didn't produce products stated”

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(Apple IPhone 6 16GB Silver) - Posted 10 years ago

“Upset with phone ever since I've had it I can't get 3G hardly it just says GPRS very upset 78505912 order number”

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(Apple IPhone 4s 8GB Black Refurbished) - Posted 10 years ago

“Phone came on time. Cashback wasn't what I'd expected and feel 'cashback redemption' is mis-sold - wasn't expecting for it to take 2 years and lots of faffing to actually get the cashback. Wouldn't have gone through them otherwise. Won't be again, or recommending them that's for sure.”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

“web-site good and phone deal straightforward. Phone arrived promptly. Only problem was there were no instructions on how to transfer an existing phone number from another network.”

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(Samsung Galaxy S4 Black) - Posted 10 years ago

Hello Liz, Thank you for your review. I tried to contact you today however you were unavailable. I recommend you request a PAC code from your existing network and then provide this to the new network. Kind Regards, Chris E2Save Customer Support Team

Posted 10 years ago

“I had some problems with my order, but the phone came to me before Christmas. I propose to improve cooperation between the departments of the company, because I was fooled when one department informed me that the phone is not on sale and I chose another, and the next section passed me a message that the phone is already on its way to me. It was unpleasant, especially before Christmas.”

Helpful Report

(LG G3 Metallic Black Refurbished) - Posted 10 years ago

Hello Andrzej, Thank you for your review. I’m sorry for the confusing communications you have received. Once stock was available your order would have been processed and another email sent confirming this. I hope you are enjoying your order, if you have any questions please contact us via email, https://www.secure-mobiles.com/customer_login/contact Kind regards Chris Mobiles Customer Support team

Posted 10 years ago

“Still waiting for ps4 to turn up. No freephone number. No details on "my order" to chase up ps4. Quite annoyed”

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(Nokia Lumia 530 Black) - Posted 10 years ago

“When i purchased this mobile phone the only information i had from you was that i would pay 19.20 for the ist month and then 18.00 thereafter, so when the phone arrived ,i paid out 19.20 straight away and then looked on your website to see how i could start to pay it by direct debit but there wasn't any guidance or instructions on how to do this,so i spoke to an advisor online and they gave me a number so that i could speak to an actual person, he told me that i have already got an direct debit set up and payment would be taken on the 21st of December so that means that i have paid out twice this month all because of not having clear instructions in the first place. So could you please rectify this and make the instructions and guidance more clearly and understanding in the future Thankyou”

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(LG G3 White) - Posted 10 years ago

“Sorry nothing to say as returning the two items bought, tomorrow morning!”

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(Nokia Lumia 625 White Refurbished) - Posted 10 years ago

“I cannot fault the product or price but delivery was delayed by three days and all after phone was out of stock so not totally impressed, was rather disappointed”

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(HTC One Mini 2 Grey) - Posted 10 years ago

“Service was good but i'm still waiting o her how I claim my £180 redemption which makes me suspicious that they make the process complicated hoping you can't be bothered to claim !”

Helpful Report

(Nokia Lumia 530 Green) - Posted 10 years ago

Hello Robert, Thank you for your review. You should have received an email confirming how to claim your cashback. We also provide full details on our website, http://www.mobiles.co.uk/cashback.html. If you have any other questions please contact us by visiting https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris, mobiles.co.uk support team

Posted 10 years ago

“I was kept informed about status of order on a daily basis only one slight problem I was sent an email asking for me to contact as there was a problem with my debit card. I knew that there couldn't possibly be a problem and I was put on hold only to be told that it must have been a typing error on your behalf,at the cost 11mins at 10p per minute not the sales operators fault but not amused.”

Helpful Report

(Sony Xperia M2 White) - Posted 10 years ago

Hello Miland, Thank you for your review. I tried to call you earlier however you were unavailable. Please contact us via email so we can discuss refunding your call costs, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, mobiles.co.uk support team

Posted 10 years ago

“On the web site it said the phone I ordered was in stock, but as soon as the confirmation email came through minutes after I placed the order it said it had been out our stock for a while and was awaiting new stock to come in. Meaning I have a nervous wait as it was only 4 weeks till Christmas and considered phoning up to cancel. But despite this problem as soon as stock hit the shelf it was dispatched and with me over the weekend.”

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(Nokia Lumia 735 Black) - Posted 10 years ago

“Why did I have to re-arrange delivery when I had already stated on my order I wanted it delivering on a certain date ? Very frustrating.”

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(Sony Xperia Z3 Black) - Posted 10 years ago

“If they have it in stock and all is well with "credit checks by the network" then expect a swift service otherwise a disaster company”

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(Samsung Galaxy S5 Mini Black Refurbished) - Posted 10 years ago

“The day after I placed my order, I received an e-mail saying that my bank/credit card details were invalid. I went to 'my account' and found that all the data relating to these that I had inserted during the order process had been erased. So, I re-inserted them all, but my order then appeared to stall. I waited 2 days, wondering whether or not the 'bad' reviews that I had read were justified, and then contacted Mobiles.co.uk by e-mail: my order was then processed and delivered within 36 hours. So, after a worrying 3 days, overall I rate my Mobiles.co.uk experience as normal....without the initial hiccup, the rating would have been very good.”

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(Sony Xperia Z3 Compact White) - Posted 10 years ago

“Quick delivery, a better price over other competitors (and the chosen mobile operator) for the handset we wanted . Only minor problem was the box was slightly scruffy (possibly from the delivery process) and the protective film over the handset a bit messy as well - perhaps this was a return? So as this is a present I was a little disappointed with that but at the end of the day it's the phone itself. But won't know on that until Christmas day”

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(Sony Xperia Z3 Compact Black) - Posted 10 years ago

“The box the phone came in was not sealed, so I can tell someone had used it.”

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(Sony Xperia Z3 Black) - Posted 10 years ago

Hello Fazal, Thank you for your review. I tried to call you today however you were unavailable. Our handsets are subject to random quality checks which includes, opening the package. If there are any issues with your order you still have a 28 day exchange period or a 24 month manufacturer’s warranty. Please let us know if you have any problems. Kind regards, Chris, Mobiles.co.uk support team

Posted 10 years ago

“Order went through well but charged £50 in error. However this has been received back today.”

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(Apple IPhone 5c 8GB Blue) - Posted 10 years ago

Mobiles.co.uk is rated 4.7 based on 37,756 reviews