Mobiles.co.uk Reviews

Name: Mobiles.co.uk
Rating: 4.70

4.7 Rating 37,961 Reviews

94 %

of reviewers recommend Mobiles.co.uk

4.7

Based on 37,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Mobiles.co.uk 5 star review on 20th September 2025

131

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wish we had of known about the smiley face problem before we picked the phone (S4). Also found out that O2 bill you for monthly line rental while the phone is in transit, we where billed from the date of the original order, even though we didn't receive the phone until days later. Other than that , things went smoothly.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 11 years ago

“Website said phone in stock, but as soon as the order was placed I received an email saying it was out of stock and I would be recontacted in a week. Then they wouldn't deliver to my workplace as it was a schoolet, this has never been an issue before. Having said that one phone call rectified the situation, I picked the phone up from my local car phone warehouse.”

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(Sony Xperia Z3 Compact Black) - Posted 11 years ago

“delivery was a couple of days late, direct debit wasn't set up properly but otherwise ok”

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(Sony Xperia Z3 Compact Black) - Posted 11 years ago

“Very pleased with my IPhone also quick delivery would recommend this company only thing not sure about is getting my £50 automatic cash back nothing so far .Its been 11 Weeks now still no Automatic Cash back and can,t contact anyone .”

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(Apple IPhone 4s 8GB Black Refurbished) - Posted 11 years ago

“Not a pleasant experience. The phone sent out in first place was faulty so I was exchanged a phone within 3 days although I was promised an exchange within 2 days! I could not use the phone for 3 days. Then I was offered a months rental cheque in goodwill compensation which I have not received yet although I was promised it will be with me within 2 weeks.”

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(Apple IPhone 6 64GB Gold Refurb) - Posted 11 years ago

“Painless.”

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(Sony Xperia Z1 Compact Black) - Posted 11 years ago

“Am happy with the phone but did not realise I had to phone before I left UK to use my phone abroad was with 3 for 10years and it automatically changed net work so I had to buy a new phone and sim card to phone home so am very disappointed yours june Tozer”

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(Samsung Galaxy S3 Mini White) - Posted 11 years ago

“Didn't not deliver what they promise on the phone and certain people were untrained in the service they provide. Although very nice on the phone, fundamentally didn't produce products stated”

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(Apple IPhone 6 16GB Silver) - Posted 11 years ago

“Upset with phone ever since I've had it I can't get 3G hardly it just says GPRS very upset 78505912 order number”

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(Apple IPhone 4s 8GB Black Refurbished) - Posted 11 years ago

“Phone came on time. Cashback wasn't what I'd expected and feel 'cashback redemption' is mis-sold - wasn't expecting for it to take 2 years and lots of faffing to actually get the cashback. Wouldn't have gone through them otherwise. Won't be again, or recommending them that's for sure.”

Helpful Report

(Apple IPhone 5c 8GB Blue) - Posted 11 years ago

“web-site good and phone deal straightforward. Phone arrived promptly. Only problem was there were no instructions on how to transfer an existing phone number from another network.”

Helpful Report

(Samsung Galaxy S4 Black) - Posted 11 years ago

Hello Liz, Thank you for your review. I tried to contact you today however you were unavailable. I recommend you request a PAC code from your existing network and then provide this to the new network. Kind Regards, Chris E2Save Customer Support Team

Posted 11 years ago

“I had some problems with my order, but the phone came to me before Christmas. I propose to improve cooperation between the departments of the company, because I was fooled when one department informed me that the phone is not on sale and I chose another, and the next section passed me a message that the phone is already on its way to me. It was unpleasant, especially before Christmas.”

Helpful Report

(LG G3 Metallic Black Refurbished) - Posted 11 years ago

Hello Andrzej, Thank you for your review. I’m sorry for the confusing communications you have received. Once stock was available your order would have been processed and another email sent confirming this. I hope you are enjoying your order, if you have any questions please contact us via email, https://www.secure-mobiles.com/customer_login/contact Kind regards Chris Mobiles Customer Support team

Posted 11 years ago

“Still waiting for ps4 to turn up. No freephone number. No details on "my order" to chase up ps4. Quite annoyed”

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(Nokia Lumia 530 Black) - Posted 11 years ago

“When i purchased this mobile phone the only information i had from you was that i would pay 19.20 for the ist month and then 18.00 thereafter, so when the phone arrived ,i paid out 19.20 straight away and then looked on your website to see how i could start to pay it by direct debit but there wasn't any guidance or instructions on how to do this,so i spoke to an advisor online and they gave me a number so that i could speak to an actual person, he told me that i have already got an direct debit set up and payment would be taken on the 21st of December so that means that i have paid out twice this month all because of not having clear instructions in the first place. So could you please rectify this and make the instructions and guidance more clearly and understanding in the future Thankyou”

Helpful Report

(LG G3 White) - Posted 11 years ago

“Sorry nothing to say as returning the two items bought, tomorrow morning!”

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(Nokia Lumia 625 White Refurbished) - Posted 11 years ago

“I cannot fault the product or price but delivery was delayed by three days and all after phone was out of stock so not totally impressed, was rather disappointed”

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(HTC One Mini 2 Grey) - Posted 11 years ago

“Service was good but i'm still waiting o her how I claim my £180 redemption which makes me suspicious that they make the process complicated hoping you can't be bothered to claim !”

Helpful Report

(Nokia Lumia 530 Green) - Posted 11 years ago

Hello Robert, Thank you for your review. You should have received an email confirming how to claim your cashback. We also provide full details on our website, http://www.mobiles.co.uk/cashback.html. If you have any other questions please contact us by visiting https://www.secure-mobiles.com/customer_login/contact. Kind regards, Chris, mobiles.co.uk support team

Posted 11 years ago

“I was kept informed about status of order on a daily basis only one slight problem I was sent an email asking for me to contact as there was a problem with my debit card. I knew that there couldn't possibly be a problem and I was put on hold only to be told that it must have been a typing error on your behalf,at the cost 11mins at 10p per minute not the sales operators fault but not amused.”

Helpful Report

(Sony Xperia M2 White) - Posted 11 years ago

Hello Miland, Thank you for your review. I tried to call you earlier however you were unavailable. Please contact us via email so we can discuss refunding your call costs, https://www.secure-mobiles.com/customer_login/contact Kind regards, Chris, mobiles.co.uk support team

Posted 11 years ago

“On the web site it said the phone I ordered was in stock, but as soon as the confirmation email came through minutes after I placed the order it said it had been out our stock for a while and was awaiting new stock to come in. Meaning I have a nervous wait as it was only 4 weeks till Christmas and considered phoning up to cancel. But despite this problem as soon as stock hit the shelf it was dispatched and with me over the weekend.”

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(Nokia Lumia 735 Black) - Posted 11 years ago

“Why did I have to re-arrange delivery when I had already stated on my order I wanted it delivering on a certain date ? Very frustrating.”

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(Sony Xperia Z3 Black) - Posted 11 years ago

Mobiles.co.uk is rated 4.7 based on 37,961 reviews