“Morrisons store on Outland Road in Plymouth: a hostile, rude, appallingly bullying culture from the staff against their customers, and the recent article in the Plymouth Herald has done nothing to improve their attitudes. Only go there if you want to be shouted at, insulted, treated rudely, asccused of theft, followed around, and forced to leave your shpping behind at the till because, suddenly and mysteriously, the staff cannot free the till to allow you to purchase it. All part of the customer service experience in this unpleasant store.”
“Christmas order from Morrisons, what a joke, never again, sell by dates 26th Dec, no gammon, pre ordered in Nov, still didn't get the full order, disorganised chaos. Would have rated 0 but that wasn't an option.”
“Went to collect my Christmas order from Morrison's Cardonald what a nightmare. I should have known as I didn't receive my promised email on confirmation of my order and when trying to call the number quoted on my leaflet got a dead line. My order was wrong and I had to remember from memory what I had ordered. When discussing the poor service with the manager he advised me that they didn't have enough stock all the orders. So why have a food ordering service Morrison's. He took no ownership of my complaint what so the Bourbon Gammon for 6 would only do 2 people.”
“go Christmas shopping to stock up for Christmas and new year two days ago everything in my fridge is out of date most never got opened its a joke spend money and it's in the bin I'm never shopping in this store again”
“Pre ordered Christmas food to be collected in a 1/2 hour pre arranged time slot, 2nd year running a total disaster, never again, unorganised unhelpful and unstructured process to a very simple task which led to very long queues and angry customers, if you can't fulfill the the service don't offer it.”
“23 missing items from my home delivery and I have to wait 3 days to get them redelivered. Meanwhile my children and pets are left to stare, thanks alot Morrisons”
“I took my 91year old friend ordered fish and chips ordered yesterday for her shopping. She wanted us to eat in the cafe'. We ordered fish and chips and coffees. Service took for ever, chips almost cold and had been kept warm for hours, the peas were cold grey olive green and wrinkled. Had I been alone I would have complained bitterly. grahamgiblin.39@gmail.com.39@gmail.com”
“26.10.16 I clicked email from morrisons to "activate 5000 pts" on £40 shop(if shop before 31 oct over £40) points will be added within 72 hours of shop.
29.10.16 shopped spent £66.75 points balance on receipt shows 4700 (before today) + 330+200 (today) =5230 points
31.10.16 Internet customer service added 3000pts because missing items in my shop=should be 8230 points
1/2.11.16 email offer I activated should add 5000 points = 13230 points
13.11.16 shopping- I DIDN'T GET MY EXPECTED £10 IN VOUCHERS - was at baskets only till. Receipt shows 3230 (before today)+145 (today)=3375 points!!! WHERE'S MY £10?”
“I went to the fireworks display to buy some sparklers at the Kettering road Morrisons in Northampton. A lady called Michelle served me. She didn't explain the products very well. She let people push in the cue. While i was inquiring, she started chit-chatting with another customer. She let me wait to one side and think what to choose and let another customer be served, which is fine. But then she didn't ask if i was ready after that customer and served the whole cue before getting back to me.”
“Went to Coalville morrisons for lunch, ordered fish and chips waited 30 minuets chips were almost cold so we're the peas. Tables were not cleared had a job to find a clear one. It used to be very good food and fast service but not anymore. Won't be going again.”
“I took my 91year old friend ordered fish and chips ordered yesterday for her shopping. She wanted us to eat in the cafe'. We ordered fish and chips and coffees. Service took for ever, chips almost cold and had been kept warm for hours, the peas were cold grey olive green and wrinkled. Had I been alone I would have complained bitterly. grahamgiblin.39@gmail.com.39@gmail.com”
“Started to do my shopping at 8am ,before my work, but had to stop this due to the fact that maybe only 2 staff on check out.
If you go to Morrisons in Barry after 2pm there is no stock as happened yesterday and every other day,(no veg, no freezer food.)
But i am extremely angry at morrisons policy concerning staff with illness,. I had just got over pneumonia and whent to do some shopping only to find the woman on check out had a severe cold, she was scanning my items with a hanky in hand and blowing her nose.
I immediately asked for a manager who said that if you have a cold you cannot work on the veg, but its ok on checkout, this is the most rediculouse rule. When you handle veg the customer takes them home and boils them, or fruit is washed.
On the checkout you are dealing with hundreds of people, some old and frail, handling every item, taken money from you and returning the change.
I wonder how many people have become ill or even died fro this disgracefull policy.
The manager fid not care or want to know what check out i was talking of. And the checkout woman was there the next day making further people ill.
One last thing I have noticed about the store is the many cheaper products that have finished at this store to make you buy the dearer ones, such as jonogold apples and tinned peaches.
I have known many workers from morrisons over the years and I can only say the way they are treated is dismal., and the store and area manager is useless..”
“Just had the new Lobster and Crab Mac'n'Cheese. Absolutely atrocious. Where is the lobster and crab????? A very tiny piece amongst all the macaroni. At £6 it is disgusting. Don't buy it!!!!!!”
“Morrisons in hoddesdon salad counter is such a poor service
I have visited the place for many weeks now an every time have to ask to top up the salad
The counter is always messy with dropped food
One member of staff who I regularly see and have to keep consistently asking her to top up the salad counter
It's like I am punishing her for asking
Because her attitude is not good And again last Saturday no staff
No eggs sweet corn lettuce spring onion waited ten minutes then asked customer services to call someone still no one came so I continued shopping there
I came back twenty minutes later to find no one still available so I gave up and left
You do the best salads out of all the other supermarkets
So all I am asking is to keep the counter clean and not keep having to ask staff to top up bowls
It's not just two or three bowls it's five to six with mess everywhere daily for the last month I have been going
I hope this email gets addressed
Thank you”
“Purchased a pack of 'fresh ready to eat' prawns yesterday in the Johnstone store. When I got home I found them to be partially frozen, which I cannot understand. I was scared they had originally been frozen/ defrosted then frozen again, so threw them out. It wasn't particularly the £2*50, but that they could have been dangerous to eat. Will never buy fish from Morrisons again. Very disappointed.”
“I recently went into your store in Hanley stoke on trent. At the tobacco counter I asked for 10 silk cut cigarettes. The lady at the counter opened the drawer and informed me that they only had twenties. I then asked her what else they had in tens at which point she refused to open the drawer to show me. She informed me that they can get fined £5000 for opening the drawer if a purchase isn't made. I was astonished. Is morrisons really interpreting the law in this way. If I am buying cigarettes I expect the common courtesy of being allowed to see what choice is on offer. Can you please clarify exactly which part of any legislation your employee used to refuse to open the cabinet.”
“Cafetiere I bought at Morrisons exploded when I put the hot water in. It scalded my hand and wrist, needing hospital treatment, stained my floor, carpet, new kitchen units inside and out. Their Legal Dept assert that there was an already existing fault on the item so they are not to blame. Sounded like flannel to me. I wish Ihad the resources to have it independently looked at. I will NEVER shop at Morrisons again. Obviously they are going to do EVERYTHING they can to prevent legal action. A solicitor advised me it would not be worth the hassle or trying to sue them. Where is the justice in this?”
“This week I decided to spend my Morrisons More £10 voucher. I wish I’d not bothered. When my shopping arrived I found that I had been charged an extra £10 on top of the amount my basket came to before I checked it out. For some reason the voucher amount is not taken off the total that your basket comes to, but is somehow deducted before you start your shop, so that, in effect, you have absolutely no idea what you are spending.
To say I am furious is an understatement. I really wanted to save money this week and have ended up having ten pounds more or lesss stolen from me by Morrisons. On top of that I find that YET AGAIN they have charged me for more bags than I received.
I will never be conned like that again because I will never use one of their vouchers again. As for now, I will spend the bare £40 minimum each week until I have made up the deficit.
Enjoy your ill-gotten £10 Morrisons. I wish you joy of it.”
“Morrisons, Sutton Surrey store had a make over and they removed the Cats Protection charity box, they never told the charity and then wouldn't take donations that were purchased in their shop for the charity as people couldn't find the box they had removed. Now been told by the charity that Morrisons won't put their charity box back out until the charity put a nice new box there that fits in with there new store decor.
WTF are they thinking, it's a charity.
They told one 85 year old lady who had purchased cat food for the charity box that she couldn't leave it in store so she had to struggle home with it. Appalling.”
