“I was made to feel like a criminal today at Morrisons Breightmet by their security guard, I literally only walked into the store to use the cash machine by the exit, I passed by the closed checkout nearest to the exit and made my way to the cash machine, then left the store when I had withdrawn my cash, only to be followed down the road by the morrisons security guard demanding I produce a receipt for the shopping I had, which was purchased from home bargains next door - UNBELIEVABLE !!!!!!!”
“I used to be a (IMO) very good customer spending over £50 a week at Morrisons until recently. One day
after shopping I was waiting for a taxi home. I noticed that the outside small bins meant for general
waste and cigarette butts etc. were being emptied. The staff are supposed to use a tub on wheels in
the back of the store and walk around the outside of the store with this tub on wheels to use to
empty the outside public used bins after taking them to the huge bins at the rear of the store.
However, I noticed the 'bin' man using a random trolley to put the bags in. The same trolleys we use
to put our meat/veg shopping into. Ok most of the food is wrapped in plastic. Should be safe right?
Well no. My point is this. The bin man uses a random trolley every night to empty the bins. One of
the bags tears, which they do. Cigarrette ash and whatever was in the plastic bags spills out onto
our metal trolleys. It could be a bag of dog pooh someone has put in after walking thier dog. But
it's now on one of the trolleys. I put my meat (in plastic) onto the trolley or fruit. I then when I
go home put that food onto my counter tops in my fridge etc. Now the fridge and surfaces are
contaminated. I complained to the head office in Bradford. I got a call back assuring me this would
never happen again. A couple of weeks later I caught them again doing the same and said to the bin
man you have been told not to use the trolleys to transport the bin bags from outside (he was taking
it fully laden through the store instead of going round!!!) He looked ashen a walked off then a
normal store worker came out to ask me what was the matter. I told her and she gulped and ran back
inside. Then the manager came out and very angrily asked me again what the problem was. I told him
and told him I had already contacted head office about the problem. He said he had heard nothing and
got really clever because I had said 'you're putting sh*t from outside into the trolleys
contaminating them' he got made and asked me not to swear focussing not on the problem but on the
word 'sh*t' Smark alec. Things got heated and loads of staff came to back him up and he said 'touch
me and these will jump on you' I said you what??!!! It was 4.10 on a sunday. Trading hours are from
10-4pm sundays you are only allowed to trade 6 hours on a sunday. He was still letting people in
which was breaking the trading laws. I told him the same and he got really angry and started telling
me to get out of his store. HIS store hahaha. Asian little man about 4ft 2" tall. I told him I was
reporting his behaviour to head office and he scoffed that he would deal with head office no problem.
Then he said to the security guard he's barred don't let him in here again. I've never met a ruder
'man' in my life and i'm not violent but I really wanted to punch this guy out and if I ever saw him
in the street i'd be having some words let me tell you that , the little jumped up pr*ck!! Anyway I
contacted head office who said they would look into it but no joy. I contacted them again no response
then I threatened the papers etc. I got a message saying it's store managers responsibility if he
wants to sack someone then it's his decision. £50 a week over 20 years I spent there!!! I'd give
Morrisons a 0 nevermind a 1 star. I'll never shop there again and happily spend my money at Asda whos
staff I find much better class of people.”
“Big wigs are time wasting fools!
Why would a company pay thousands of pounds training staff up to do heavy goods driving, but then aren't organised enough to put the trained staff members to use?? Keeping the trained staff doing their usual tasks?? Senseless! Bad decision making, money wasting, time wasting and disorganised. And the best of it is the people at the top are most probably scratching their heads wondering why the company is loosing money!!!”
“I bought a bottle of Fanta from Morrison the one in the Byker Newcastle and it was raining outside so me and my wife decided to sit in the cafe area and wait, we had Morrison breakfast there then a Staff member came to us and said we are not allowed to have a drink which we bought from the store! I personally think it is very bad customer service”
“I'm a regular shopper at Morrison's and they were my big supporter as we major stores and soon to be opened store in Sutton Surrey. I bought the Garlic Chicken in bag which I had previously had the pleasure of eating with my family but the last two times i have found that it taste and takes as long as boiling chicken. Not only that but the potatoes i bought from Morrison seem like bullets, Its disgusting that we have to pay for rubbish that's not only a health risk but a waste of money. After shopping there for over 10 yrs, I think the competition may just win me over!!!!”
“I use the Borehamwood store nearly every day since it opened. I am fed up with the shelves being empty even at lunch time the bread, sandwiches and lots more. I couldn't even get a packet of paracetamol last week. You can guarantee every time you go you can see at least five members of staff in the smoking are and the biggest culprit is the actual store manager. WHAT IS GOING ON WITH THIS STORE....?????”
“Morrisons loyalty card scheme is the worst that i have ever experienced in the history of loyalty scheme that operates across stores and supermarket in the UK. I usually shop at Stratford branch, i was offered a temporary card to acquire points until i register for a permanent card. At the point of registration, the points on the temporary card was suppose to be transferred to the permanent card as stated by Morrisons but alas; that never happened.
I went for shopping at stratford branch; bought stuffs worth about £80; swiped my card to accumulate point; only for a message to come up on the screen that my card is invalid. i was directed to speak to customer service advisor who now told me that if i dont use it for 2 months, it will go invalid and that i have to apply for another one. Well, they've just lost another customer because a'int going back there. I have other stores loyalty card that i sometimes use maybe; 5 times a year and it never went invalid. Who ever is in charge of customer experience should look into this as it is not the best way to operate the loyalty scheme. if morrisson's are not capable of operating the service, then they should wait until they are bouyant enough to reward customers”
“Morrisons should NOT advertise for something if they can't meet the demand. A Tomahawk steak that is advertised across all newspaper, I can't even get it when going in at 7:20am when they open at 7, and the butcher told me they sold out at 7:01am which is ridiculous when it is not an 1 day offer but 4 days.
Which kept me wondering, you guys either cannot kept with the demand or you just order 5 for a day. Which makes me think you advertise it just because you want more people to walk in your stores to shop at your place, which in fact left the consumer felt CHEATED!
In conclusion, DON'T ADVERTISE IF YOU DON'T HAVE IT!”
“I have being a customer at Shrewsbury store since it opened, but since it's new 'rev amp I dofind the store New layout weird, have tried to do my shopping can it find every thing I use to find very easily in old set up talking ,to family they agreed with me,that it's very mixed up ,that we now spend lest and drought go as much choseing ,more expensive Sainsbury,just to get the stuff which could not find, just look how much my match and more card transactions ,plus stopped useing petrol as not crossing town just for petrol, ps telfold and market Dayton are great,very easy to find things far better layout than Shrewsbury”
“Bought a blender that does not properly work. The blender worked at first, yet turned off by itself after few seconds. When I go back to Morisson for replacement, the staff rejected my request since the blender worked when the staff tried it. The blender also has been used since the seal was broken and I found steam on the lid.”
“Morrisons cafe llanishen cardiff
No one to take order staff in kitchen having a mothers meeting 25min wait for a greasey plate of food coffee gone cold all this on a quiet day imagine if it was busy”
“I registered and shopped online for the first time today. I then needed to add to my order. I tried to log in but the system didn't recognise my log in so I asked to reset my password. The email was sent immediately and I reset the password and logged in to find that no orders were showing.
Well, then I had to call the customer service (customer service is not really an accurate description as I found out). They said I had spelt my email address wrong on my order so I asked what I could do about it. Basically NOTHING!!!. They just kept saying 'can't say because of securiy (no T was mentioned in the word!!). Soooo, I have no idea whether I will be getting a delivery or not.
Good service Morrisons, this was my first experience and it going to be my last for sure!!!!!!!”
“I thought I would try morrisons in Ealing for my monthly shop I work out my menus see what is in the cupboard and write a list and go shopping then top locally I usually go to tesco
I have to say it was a total disappointment most of the offers were sold out the meat 3 for £10 mostly sold out items in places with wrong shelf edge tickets items with no prices complete empty sections
Service was good lady on pizza section and cashier very nice friendly and smiled
Company needs to look at availability of offers and gap filling
I can honestly say I will be going back to tesco and I need to go this month as I couldn't complete my list
Shame on you Ealing morrisons
Would be good to get some feedback”
“I was a customer off morrisons I live in blundellsands an travel to southport my self an family will never shop at morrisons again my self an family are hard working I am proud of Liverpool an the people in it I will never again give morrisons a penny of my money again ???”
“Morrisons Goole...my husband and I made the mistake of putt too many items on the 10 items only check out. The Assistant let us load I items on the check out and then said NO I offered to pay in two lots of 10 (there was nobody behind us so no body to hold up). again she said NO. To cut a long story short she was extremely rude and then shout at me not to talk to her like a child or be abusive.....I have later found out that she is KNOWN FOR THIS and in fact other employees apologised for her...not the supervisors they did not want to know and the looks on their faces were Oh no here we go again with her. She should not be in customer services and never be let loose with customers ever again. My last word is that she needs to be advised that her appearance need to be addressed.....There are however two members of your staff who are excellent I don't know the names but the dark haired gentleman on the till always has a line of customers waiting for him because he is polite and always has a happy work for everyone and the young fair haired man by the self service check out.....you need to looking for more like these...........Shocking customer service. sheree hughes...PS I will be tweeting this.....see what other people have experienced at the hands of this woman”
“Hi, to start I have almost stopped shopping at my morrisons Gainsborough store,the staff seem to come to a standstill at the checkouts talking to friends, just sit talking as if your not there,last week after a long wait till my checkout woman had finished her long chat,I asked her to put my fresh meat two large pkts pork and large pkt cumberland sausage in a carrier bag she didn't like it because I had to ask her,she should have done this without asking, been fresh meat I put the meat in the trolley and because there was some room left in the carrier I pushed some frozen peas in the bag thinking they would keep the meat cool,she growled you'll have to pay for that carrier now, you've put something else in it,Just mean, hope she gets a pay rise for losing morrisons a customer, but she did make 5p extra on the day, ? go ALDI now.”
