“I registered and shopped online for the first time today. I then needed to add to my order. I tried to log in but the system didn't recognise my log in so I asked to reset my password. The email was sent immediately and I reset the password and logged in to find that no orders were showing.
Well, then I had to call the customer service (customer service is not really an accurate description as I found out). They said I had spelt my email address wrong on my order so I asked what I could do about it. Basically NOTHING!!!. They just kept saying 'can't say because of securiy (no T was mentioned in the word!!). Soooo, I have no idea whether I will be getting a delivery or not.
Good service Morrisons, this was my first experience and it going to be my last for sure!!!!!!!”
“I thought I would try morrisons in Ealing for my monthly shop I work out my menus see what is in the cupboard and write a list and go shopping then top locally I usually go to tesco
I have to say it was a total disappointment most of the offers were sold out the meat 3 for £10 mostly sold out items in places with wrong shelf edge tickets items with no prices complete empty sections
Service was good lady on pizza section and cashier very nice friendly and smiled
Company needs to look at availability of offers and gap filling
I can honestly say I will be going back to tesco and I need to go this month as I couldn't complete my list
Shame on you Ealing morrisons
Would be good to get some feedback”
“I was a customer off morrisons I live in blundellsands an travel to southport my self an family will never shop at morrisons again my self an family are hard working I am proud of Liverpool an the people in it I will never again give morrisons a penny of my money again ???”
“Morrisons Goole...my husband and I made the mistake of putt too many items on the 10 items only check out. The Assistant let us load I items on the check out and then said NO I offered to pay in two lots of 10 (there was nobody behind us so no body to hold up). again she said NO. To cut a long story short she was extremely rude and then shout at me not to talk to her like a child or be abusive.....I have later found out that she is KNOWN FOR THIS and in fact other employees apologised for her...not the supervisors they did not want to know and the looks on their faces were Oh no here we go again with her. She should not be in customer services and never be let loose with customers ever again. My last word is that she needs to be advised that her appearance need to be addressed.....There are however two members of your staff who are excellent I don't know the names but the dark haired gentleman on the till always has a line of customers waiting for him because he is polite and always has a happy work for everyone and the young fair haired man by the self service check out.....you need to looking for more like these...........Shocking customer service. sheree hughes...PS I will be tweeting this.....see what other people have experienced at the hands of this woman”
“Hi, to start I have almost stopped shopping at my morrisons Gainsborough store,the staff seem to come to a standstill at the checkouts talking to friends, just sit talking as if your not there,last week after a long wait till my checkout woman had finished her long chat,I asked her to put my fresh meat two large pkts pork and large pkt cumberland sausage in a carrier bag she didn't like it because I had to ask her,she should have done this without asking, been fresh meat I put the meat in the trolley and because there was some room left in the carrier I pushed some frozen peas in the bag thinking they would keep the meat cool,she growled you'll have to pay for that carrier now, you've put something else in it,Just mean, hope she gets a pay rise for losing morrisons a customer, but she did make 5p extra on the day, ? go ALDI now.”
“I placed a order online In November 2015 shopping came ect didn't think nothing of it then I get a email today saying I owe money for that shopping we are now January 2016 I have lots of bills so don't check every transaction from my account never shopping with them again”
“04/01/2015 morrisons newcastle u lyme approx 9 45
visited for a breakfast which was diabolical cannot fault the price £3 for the flying start
but the quality was another thing
The sausage looked and tasted as if it had been recycled
The fried bread was like a brick knife and fork would not cut it
tomato uncooked
and last but not least no semi skimmed milk in the pot
c lowe”
“Neglected Staff Poor Service Terrible Managers
Shopped in the North for a while and amazing how the shopping experience is so similar from store to store. The Store Managers are rude and where possible will avoid contact with customers (especially me). Been shopping at Morrisons for over 20 years and some of the staff i have seen time and time again, clearly you can tell they are miserable and the more time passes the more miserable they are getting, no wonder we as customers get poor service, cannot blame the staff but the management. The new company owners are not really doing a good job. Sale stock is never there and just the price label is not good to me without the product, always told they have sold out.... dissapointing. The manager at Idle store has to be the rudest, told me i need to shop elsewhere if im not happy. I am close to a staff member in the Thornbury store who is planning her escape from Morrisons, if staff dont want to stay why would customers want to? Im off to Lidls after i submit this. avoid the hassle just go to Lidl! no overcharges, simple layout, simple strategy, good experience, friendly staff and no ill medieval managers who cant handle constructive feedback. Ive complained to many times to expect this to be sorted now so not like ive not given them a chance. Somebody at the top obviously doesnt care. no wonder share price is falling.”
“Morrisons have sunk to a new low by trying to lure you into the store with offers that don't exist.
This is the latest in a long line of con tricks that they have used.
Last Friday they sent out an email stating that Bombardier Sapphire Gin was £15 a Ltr. When I called at the store today (Monday), the staff informed me that the offer ended on Saturday.
Another 1 day offer or just a trick to lure you into the shop?
I left my shopping in store and departed and would encourage anyone else to do the same and teach these cheating scum bags a lessons.
The forefathers of this once great company would be turning in their graves if they knew the underhand tactics that the present management are using.”
“Do not book your Xmas turkey with morrisons. I did last year and when I went to collect on Xmas eve, as arranged, they didn't have it. They told me, oh sorry they've all gone now! I had to take two smaller birds because it was far too late to try anywhere else. What was the point in ordering it, if they weren't going to put it aside form me? They don't seem to know what an order is! This is absolutely true. It was the Chelmsford branch. I will never, ever order another thing from them. Neither will any of my family, I can tell you because this affected a lot of peoples' Christmas.”
“Nothing Changes at Morrisons Still Appalling 'Customer Service' !
Morrisons 'Customer Service'
and store 43, Merrion Centre, Woodhouse Ln, Leeds LS2 8PJ
The Worse in the UK !
Our Complaints Mirror that of Many but particular the Leeds Merrion centre store.
Self checkout and the complete disregard for customer respect by the same individual who looks like a female prison guard and snipes around with ugly distaste at customers yes the very same customers that pay their wages! This has gone on for Years !!!
Politeness is met with vulgarity and disrespect and yes don't dare call this person "Love" a common phrase by many from Yorkshire, She'll bite your head off !!!
The Pricing is appalling much of it reflects on the shelf half of what it actually is! Now that's Not a way to beat ALDI and LIDL is it but that's the best Morrisons have, deception !
When one points this out nothing is done but rudeness and embarrassment for the waiting customer as if they are at fault !
As for Morrisons 'Bradford' so called 'Customer Service' they are the rudest most impolite most arrogantly indifferent so called 'customer service' on earth a complete contradiction of what they allegedly stand for.
Recommendations, take your money elsewhere and save not only huge amounts of saving and get better quality but also experience improved Customer service not the absurd excuse of whatever Morrisons justify it to be.
We like so many shoppers are now ALDI shoppers, yes Morrisons You've Lost our Large Grocery shop income to a much better Grocery chain that actually does what it says on the tin, Not like YOU!”
“Morrisons Cleveleys Dry Cleaning Dept. Assistant refused to take my cleaning because it had pet hairs on it. It was a substantial amount of cleaning (15 shirts and 4 pair trousers). She said I couldn't have had my laundry done there before. In actual fact, I have had my cleaning done there for at least 2 years, and quite a lot of it. Quite where this woman's head was I don't know, as I imagine that 90% of cleaning has some hair on it. I should have realised that Morrisons were a special sort of stupid after they charged me a pound for a teabag in their cafe, because the tea couldn't drag itself out of the pot, it was that weak. I can't say if other stores are like this one, but everything is just too much trouble for them.”
“Not shopping in morrisons anymore following the Hugh's war on waste program. Terrible treatment of the suppliers providing parsnips to to morrisons. They are now out of business after 30 years”
“Dear Morrisons
In your store on the Isle of Sheppey I saw a product advertised as a "Manx style Kipper"
This is not a Manx Kipper, nor is it a Manx style Kipper, the only thing this abomination has in common with a Manx Kipper is that it began life as a herring.
We take our herring and smoke them for hours over smouldering wood chips until it takes on a deep substantial flavour and a smell that can penetrate armoured glass.
A Manx kipper is a food item of gobal significance, right up there with Pata Negra Ham, Vacherin Cheese, Whitstable Native Oysters, and Blufin Tuna Sashimi.
What you have in that display fridge is a dead fish dipped in floor varnish. Please do not insult my nation by associating it with the Isle of Man
Butch Buttery
The Boat House
Head Road
Douglas
IM1 5BF”
“Morrisons rochdale.
Very very poor service with customer relations.
When shopping today I asked a supervisor for assistance when he was walking towards me and when I said have you got a minute I was flatly told no and just no, then walked off.
All I can say is if thats how the management deal with customers it's no wonder morrisons sales are down.
Back to Aldi I think.”
