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Myhermes Reviews

1.2 Rating 7,025 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

1.2

Based on 7,025 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 10th October 2022

Musto Mahmutovic

Myhermes 1 star review on 30th September 2022

Myhermes 1 star review on 30th September 2022

Myhermes 1 star review on 7th July 2022

I DONT BELIEVE IT

Myhermes 1 star review on 25th May 2022

Myhermes 1 star review on 13th May 2022

Myhermes 1 star review on 2nd May 2022

315

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel dropped off wrong street/number,text said put through my letter box (it was a big package) no way of talking to anyone,but a photo was sent to show it was delivered wrong colour door/ number and on step in rain,lucky house owner tracked us down,never buy from anyone who uses Hermes as delivers.”

Posted 4 years ago

“Waited in for two days for parcel didn’t even leave depot. Cancelled order and randomly parcel turned up late without warning useless”

Posted 4 years ago

“Very hitty missy...Works well for a while then all of a sudden parcels disappear..even large ones where can they possibly go...had lots of stuff lost...obviously someone has them?...It takes ages trying to get your money back and no compensation.. One item damaged in transit, buyer refused it It eventually came back to me damaged it took months to get money back but no compensation. Left with a damaged item I had to bin.....They need some competition that is affordable and reliable”

Posted 4 years ago

“My last 5 deliveries have been delayed when I've waited in for them. It's the most last minute delays I've had with a courier. The previous delivery driver was great which is a shame.”

Posted 4 years ago

“Hermes International is a complete joke. They lost my parcel being sent to Denmark as soon as it was collected from Parcel Shop. The quote' Friendly Customer Service' is non-existent, and the only possible contact route is via the 'chatline' but all they do is apologise with a standard reply. Over the last week I have been on there for 1st time) 35 minutes, 2nd time) over 40 minutes and the final last time 1 hour 27 minutes, not forgetting emails and phone calls which literally lead to nowhere. Hermes UK I find acceptable but God help if anything goes wrong.”

Posted 4 years ago

“In my area, local people who are hired as courriers - they smoke like dragons and my parcels stink bad all the time. Plus those people open the parcels often have a rummage through the content. they don't even bother tape it up properly back. I complained few times, Hermes said they instructed their people "not to smoke in their cars".....this is a joke joke”

Posted 4 years ago

“Unlike most of the reviews I've read, Hermes had actually delivered my parcel. However, they then emailed saying they hadn't and were not going to deliver until I paid a further because £10.80. Bemused I emailed and asked for an explanation they said my parcel exceeded the max volume for a parcel and gave the measurements as being L102cm W84cm and H8cm the actual measurements were L97cm W97cm and H7cm, the length and height were the same. Despite them not being able to measure when I put my figures into their formulae it still exceeded their max volume of 245cm. So if that being case why hadn't been informed of this at the time of the quote is something wrong with their website calculator? Seem like a dodgy crew to me I would advise people to stay well clear of them. Dishonest with abysmal customer service they apologised for delivering the parcel, I bet they do because I won't be paying the invoice or using them again.”

Posted 4 years ago

“this is the second time that I have trouble with your delivery service my order was dispatched from the supplier on the 24th May I am still waiting it was supposed to been delivered between the 30th May and the 1st June now you are saying between 2nd June to the 5th June its not good enough.My last order you delivered went to the wrong address”

Posted 4 years ago

“The delivery was running well over 2 hours late and I didn't have time to wait any longer so I left the house. Looking at the company's own website, I found out that in the case of a missed delivery, the delivery will be attempted two more times, starting on the first working day following the missed delivery. Instead, I got an email saying that my parcel had been delivered to my house. Once returned home, I found a slip saying it had been delivered to a neighbour. I had not given them permission to give the parcel to a neighbour. They were supposed to attempt delivery again the following day. Why they sent me an email falsely claiming they delivered the parcel to my house and why they delivered it to a neighbour against my consent is a mystery. The only good aspect of the experience is that the items were not broken.”

Posted 5 years ago

“Dishonest courier company. I received emails from Hermes claiming that delivery will be made yesterday and that they were running late from between 1 to 3pm delayed to 3 to 5pm. They never turned up until this morning at 9.30am but on their tracking system, it was recorded as delivered and signed yesterday at 3.25pm. Dishonest! Wouldn't use them if I had a choice.”

Posted 5 years ago

“Just lately been terrible saying I wasn’t in when I was definitely in. Latest fiasco, yesterday I had a designated delivery day as needed item and again said I wasn’t in, I definitely was, and today parcel is ‘delayed’ . What is going on, very unreliable, will have to find other ways to get my internet deliveries.”

Posted 5 years ago

“I have to say most of the time Hermes are good, but on occasion they don't deliver on service, and I am now quite annoyed about it. I often receive tracking info that is useless. This has happened several times, in fact I have to ask customers if they have received parcels, (and not all people are honest,) this leaves me open to theft! Current tracking result example: Mon 31 Dec 13:07 (delivered), Mon 31 Dec 13:10 out for delivery? 16:47 - Mon 31 Dec We're sorry your local courier couldn’t deliver your parcel today. We'll try again on the next working day. I asked Hermes customer support on live chat to look into this, they said it is a miss-scan. But 3rd Jan out for delivery? This is after saying there was a 24hr delay due to the holiday...more like 48hr. How is a customer supposed to know if Hermes have in fact delivered if the website don't display correct inforamation? After dealing with a customer who said she hadn't received a parcel, knowing I was having difficulties with tracking, then admitted she did in fact receive it once I could prove tracking info...this leaves me open to such deceit and potential theft. My tracking info seldom works properly, so Hermes are leaving customers open to theft, open to wrongly accusing their own customers of having received items, it is an abysmal service at times. Due to costs I use Hermes, as customers want everything so cheap! So I am against a rock and a hard place really. I would prefer to use another courier, but cheap is all people want, and as a micro business I need to cut costs for myself, and still offer a good service to my customers. Come on Hermes sort this out, customers don't deserve this messing about over and over again. Some couriers have clearly been breaking the rules. It has been on Watchdog, it needs addressing properly. If customers didn't query these little mishaps, items would go undelivered all over the place...and perhaps do!”

Posted 5 years ago

“I received an email from top shop to advise that my parcel would be delivered by Hermes on 3rd December. This morning (2nd december) I received an email from Hermes to inform me that my parcel will be delivered today between 11am and 3pm: however despite being at home, I discovered my parcel on my doorstep at 10am. I don't have a problem with my parcel being delivered early. My concern is this; the courier did not knock to deliver my parcel and it was not left in a safe place - my road is frequented by cars and pedestrians and my parcel was left in full view. I feel there is a very strong possibility that my parcel could have gone missing and I'm sure the onus would have been on me to prove that it hadn't been delivered safely. I do not believe this is a good service.”

Posted 5 years ago

“Took so long to arrive. Wouldn’t really recommend unless you are prepared to wait for a parcel.”

Posted 5 years ago

“Waited in all day for for a delivery that failed to arrive in the specified time slot. The tracker then showed a failed delivery. When investigated it turns out the designated courier couldn't be bothered to come that day ! I then had to cancel an appointment to wait in the following day. Not happy”

Posted 5 years ago

“Tell on the tracking they have tried to deliver when they have not been any where near the job - thats plain dishonest - next day exactly the same thing - they just have no shame. Only send items to arrive through them any thing that has some degree of criticality for delivery time place else where. Most of the items i have had through Hermes have come with no issue - Why say that you have attended for a delivery when it is not true? I asked the customer service that very question and they fudged it - your item will be delivered tomorrow. UGH”

Posted 5 years ago

“Web site information is worse than useless and actually misleading as it's incorrect. "Tuesday 18:14 Sorted at regional depot" "Wednesday 18:28 Centrally sorted" "Today 08:09 Sorted at regional depot" So sorted at regional depot twice, is it going around in circles? Then ..... "Your expected delivery date is Today" Never going to happen and they've had my parcel since Monday.”

Posted 5 years ago

“I have had major problems with Hermes in the past e.g. despite capital letters LEAVE WITH ANY NEIGHBOUR the parcel was left outside under a small table, highlighting that I was away and becoming absolutely soaked and covered with slugs. Lakeland is one of my favourite companies and fortunately always dealt with my concerns. As other reviews have said Hermes didn’t want to know. Recent experiences have been positive - in fact, no problems at all with the deliveries. My gripe now is the excessively long and mostly irrelevant customer survey - I should have been happy to complete a brief survey, but ignored the first request. Today a further email, so I completed it. My responses won't give the right result as there were so many irrelevant questions, without the option of 'not applicable'. All 26 questions had to be answered.... So Hermes seem to have improved what they are supposed to do - but greatly annoyed me (and I don't feel I am THEIR customer).”

Posted 6 years ago

“My Hermes should look at the sub couriers they work with . To have a return collected was really unprofessional and the driver, sorry but with no education at all. Thanks to Amazon who managed the lot.”

Posted 6 years ago

“Due a parcel to be delivered yesterday as it was getting late checked my e mails to find one stating parcel had been delivered and signed for at 5.06 a down right pack of lies contacted Hermes got web chat waste of time anyway my courier cametoday with another parcel and also the missing one she is fantastic so I knew it wasn’t her that had lied about delivery she had had some time off and guess what the field manager had taken over the roles here should be reversed why did he lie and cause me all the hassle that he didten out of ten to my usual courier who has never let me down please keep him in the background as that is where he should be”

Posted 6 years ago

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Myhermes is rated 1.2 based on 7,025 reviews