O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 896 Reviews

9 %

of reviewers recommend O2

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Metrics

1.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

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“Can't access my account downloaded my O2 app can't even log into that very frustrating tried calling customer service only interested in money not my lack access can't wait to cancel my contract.”

Helpful Report

Posted 7 months ago

“I bought a sim at the Islington store and was told it would work in Norway and Switzerland. It didn't. I went to the store twice to get a refund but the 'right person' wasn't there to do it. I had to contact them via Snailmail when I got back to Australia and have not heard anything from them a month later. They make it so difficult to contact them. Fraudsters.”

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Posted 7 months ago

“My Samsung Galaxy Note 20 Ultra G5 displayed a black screen. Despite trying online and video repairs, none worked. I purchased a refurbished Galaxy Note 20 phone, but I needed a replacement SIM card. I contacted Virgin Media customer service, but the representative's foreign accent made communication difficult. The Virgin representative transferred me to O2 Services without any further explanation. However, the O2 customer service representative also had a strong foreign dialect as well, spoke too quickly, and unclearly without any good English diction or clarity. Also, they attempted to sell me additional services I did not require, leaving me feeling stressed and dissatisfied, and I'm still not connected to any network to any mobile link. I would not recommend either Virgin Media or O2 based on my unfortunate experience.”

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Posted 7 months ago

“I have been to an o2 virgin shop at Wandsworth southside to drop an equipment virgin box to the shop.I received the rudest treatment in my life in a shop from a customer service assistant who harassed me and threw yes threw the box outside the shop. The worst company with the worst service. Avoid like a plague.”

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Posted 7 months ago

“After calling 02 customer support and getting no where i called into 02 in Harrow town centre where i was dealt with by a young man called Eshan who i thought was actually the manager of the store. Despite being really busy and seeing that i was being palmed off by customer services he went above and beyond to make sure that my old number was re issued to me. I loaned my phone to a friend who was mugged in South Harrow loosing all access to mobile banking as well as all my contacts , google passwords ect Without my phone number i could not access anything. People are very good at complaining yet very few actually take the time out to compliment people these days. I just want to make sure that Eshan receives the praise that he should because had it been left down to customer services i would still not have had my issues resolved so THANK YOU Eshan Now all i need is a phone so should anyone have an old phone they have going spare i could certainly put it to good use jemjemzmc@gmail.com”

Helpful Report

Posted 8 months ago

“Very bad customer service. I called nearly 6 times in a day initially they switched me from virgin to o2 stating that my account is not belongs to them after 4 times switching in final attempt call connected to the O2 department and they keep on switching me from one team to another team at last I was transferred to the manager. He is a nice person. I explained everything to him , complained about the team members who didn’t have proper knowledge about customer details. Later, he transferred to the direct debit department. Again I explained everything to them. In the meantime, the call was disconnected after 1hr 18min of conversation and again I called O2 DD department when call got disconnected they didn’t even call me back and all these about my virgin account migrated to o2 without my concern and started getting troubles with the account & network . I called them personally to let them know about it , to raise a ticket & to set up a direct debit but no use even after 4hrs time spent. To the team : Very disappointed with the service, you people should understand the value of the time .If you don’t know then don’t join in the company. To the company : please make sure your HR team working properly or not . Here I am adding the screenshots of no’s call conversations which I called with the duration for your reference. I don’t know whether it will reach to the head of the department of the company or not but if it’s reach the right person I believe that at least next customers will not get these type of troubles again. Thank you .”

Helpful Report

Posted 8 months ago

“If I could have not even left a single star I would have done so . My phone account has been cancelled by 02 - they claim it was fraud but none of my families accounts were . I tried to get someone on line to help - kept getting the message that they are too busy -try again later . Went into their Oxford Street branch and was told that they were busy and I would have to wait 30 minutes to talk with someone . I use my phone both professionally and personally and completely rely on it . I needed to get back to office so said I could not wait that long so needed it sorted . They then called through to O2 and passed the phone to me , it was over 10 minutes before anyone answered . Within 5 minutes, I was told I was being out on hold whilst they reviewed and then cut me off . There was another 10 minutes of waiting whilst I tried again in 02 -no one cared or showed any interest in my predicament in the shop . It took forever when I did speak with someone ( I was in the shop for over an hour -when she asked if I wanted to log a complaint at the end I said no as I could not wait any longer ) . I was told that my phone would be reactived within 24 hours -we are on 25 hours and my phone still has not been sorted -what do I do -there remote service keeps saying call back later -can’t find a number to call anyone . I have 4 phones on my account and pay over £200 per month ( that does not included HP on phones ) , I will be moving at the first possible opportunity-leaving this post on as many social media sites as I can and will pass my message on far and wide -they just don’t care”

Helpful Report

Posted 8 months ago

“I had super trouble at work due to O2 negligence. As per the volt plan, I was told that another 5GB would be added to my account as soon as the first 5 GB gets exhausted. (double plan -Volt) Data got exhausted, nothing happened to data but I ended up having too much problem. I had to beg for data with strangers. I had enquired about this with customer care and they confirmed that, it will double when I finish the first 5GB. This is fraud or major negligence? I called the customer care again and they said, it is now activated. but this week when I called the customer care, even this occasion, the advisor did not activated this plan I did not expect this from a mobile giant. Their mobile App is complicated. No straight forward way to complain either in App or Browser”

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Posted 8 months ago

“Hele slechte service 26 april opgezegd mijn router Retour gebracht Heinsberg o2shop Daar heb ik ook in de vestiging gekregen ze schrijven mij gewoon van de rekening af tot vandaag mijn € 135 nog niet terug ontvangen omdat hun zeggen ze vinden de route niet hallloooo ik heb een bevestiging waar alles opstaat Bel 100 keer gebeld en iedere keer krijg je iemand anders aan de lijn en niemand weet wat ze zeggen alleen ik moet geduld hebben dat kan toch niet dus mensen dan gewaarschuwd”

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Posted 8 months ago

“The customer service is terrible, I waiting to speak to someone for 45min, for them to take basic details, put me on hold to them cut me off after calling then for the 5th time. They are always having technical issues. Telling me that a payment was decline when it went through as I confirmed on my app and even called my bank. I've been with then for over 15years and the company is going down hill. I'll moving when my contract is done”

Helpful Report

Posted 8 months ago

“Worst customer service online. Extremely unhelpful and unprofessional staff, along with the slowest service. I am understanding of the wait due to how busy it is, but after 2 hours of staying on hold and finally speaking to staff, I expect to atleast be treated professionally. Despite spending half the day on my phone, I was not helped at all and was rudely hanged up by staff, claiming that they would call back in 2 minutes and yet I never got a call back and now I am left clueless and stuck with how to sort out my phone contract.”

Helpful Report

Posted 8 months ago

“I have made numerous complaints to o2 - all have just been ignored. My service is non existent- I joined o2 thinking it would be top service but I could not have been more wrong. There is no phone signal at all in my area and no 4G - despite it showing as so. I want to leave and go with a service that I can use. O2, please accept this as yet another complaint to look into as I will not stop until I get a response.”

Helpful Report

Posted 8 months ago

“Same as everyone can't get hold of anyone English over charging on bills the threatening letters”

Helpful Report

Posted 8 months ago

“Dear O2 Customer Service, I'm taking to social media to express my immense frustration and disappointment with the cancelation process I recently encountered. My attempt to cancel an unused Volt offer has been met with a series of roadblocks and a lack of resolution. The Volt offer, taken alongside a Virgin Media contract, was intended to offer cost savings through combined services. Despite my never utilizing the Volt offer, my attempts to cancel have been met with unnecessary complications. To make matters worse, my interaction with Aiza only added to the frustration. She informed me that the contract could not be canceled due to an alleged incorrect phone associated with the SIM. She was unable to escalate my concern to a manager or arrange for a manager to call me back. As a result, I am left feeling completely lost regarding the resolution of my expired contract. It is incredibly disheartening to encounter such obstacles when seeking assistance, especially when my intention is to discontinue a service that was never used. I urgently request that O2 address this matter promptly and take steps to improve the cancelation process. It is essential that your customer service is equipped to handle situations like mine, and that there is a clear path for resolution.”

Helpful Report

Posted 8 months ago

“Constsntly over-charging, incompetant service, allows fraud to occur, poor service generally. Fail to listen and respond appropiatly. Wish I had never joined. Do not use.”

Helpful Report

Posted 8 months ago

“Orleanstrasse: wilder Angestellter, und ihre SIM funktioniert nicht. Geworfenes Geld.”

Helpful Report

Posted 8 months ago

“Absolutely useless... the customer service team has been extremely unhelpful. I have been trying to transfer my old number to O2 for over a week and they have failed over and over. It is supposed to be a simple automated process you complete online. Instead, I have spent over 6hours on the phone to them trying to resolve it and still to no avail.”

Helpful Report

Posted 8 months ago

“Having been transferred from Virgin I experienced several days without a signal due to alleged problems with a local mast. No apologies so I closed the account and received confirmation that nothing was due to o2. Weeks later I was advised that I owed another month's payment and was due to pay late costs , my credit rating was also at risk. Their virtual assistant was useless, they do not have an email address to help and their customer service line was unanswered despite very long waits. Following their published advice I visited an o2 shop, their customer agent curtly advised me that as my account had been closed they couldn't (wouldn't) help and I should ring the customer help line again. Eventually I reached a human on the helpline who advised that I was actually in credit but the requested confirmation of this failed to arrive. This is telecommunications company that doesn't want to communicate. Avoid if possible.”

Helpful Report

Posted 8 months ago

“Awful service, awful customer support, premium insurance would not fix a charging fault (why am I paying insurance, I was told to go to another repair shop and not an o2 one) absolute shambles of a place! I’ve just been on hold for 45 minutes to listen to someone who was unable to speak half decent english say hello down the phone 10 times before hanging up! It’s a joke”

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Posted 8 months ago

“Everything is wrong with this company. Stay way clear from them”

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Posted 8 months ago

O2 is rated 1.4 based on 896 reviews