Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

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Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a playsuit for myself was too small, sent back over a month ago now. No refund, emaied them on several occasions no reply. WILL NEVER buy from them againn. £80 DOWN THE DRAIN.”

Helpful Report

Posted 4 years ago

“I’m going on a cruise this month and I ordered two dresses at the end of last month so I was curious to know when they’d get here being that they were coming from the UK. I sent them an email and got a response four days later and three days after sending the email I got my dresses! They are super quick and Charlotte was very understanding! Got back to me in a timely manner.”

Helpful Report

Posted 4 years ago

“I have had a similar experience to many other customers where Oh Polly are ridiculously slow to provide a refund and do not respond to e-mails. They now have over £80 of my money and we have absolutely nothing to show for it. Sent an e-mail them 5 days ago and still have received no response! I am getting rather concerned about the situation particularly that I will never see that £80 again. How can they get away with this?”

Helpful Report

Posted 4 years ago

“Customer service is shocking !! Automated response . Can’t even inform if a returns been accepted then refuse refunds !!! Trading standards then claiming back off my bank !! Avoid”

Helpful Report

Posted 4 years ago

“I have reported them to BBB. I ordered a dress on April 8th and have yet to receive a tracking number for my dress that I need for a wedding. I tried reaching and no one responded to my emails or IG DM's! I have also called my bank to report fraud!”

Helpful Report

Posted 5 years ago

“I love their clothes but returning an item there it’s a complete nightmare I been waiting for my refund over 2 months now and they send me the same email over and over, I guess they just do that so people give up and forget about their refund”

Helpful Report

Posted 5 years ago

“Stunning clothes, but nothing is EVER in stock. The lack of stock on this website is shocking”

Helpful Report

Posted 5 years ago

“My order (one thing) still hasn’t arrived. It’s pass the delivery date and they haven’t even sent a tracking number. I’ve emailed them countless times. No response. I’ve messaged them on every social media platform. No response. The only thing they’ve done so far was take my money and ignore me”

Helpful Report

Posted 5 years ago

“Rubbish gg”

Helpful Report

Posted 5 years ago

“Unkess you are sure items fit DO NOT ORDER as you will not fet a refund, no reply to emails and every phone number I have phoned just rings out”

Helpful Report

Posted 5 years ago

“The reoccurring theme is they like to pretend that your returns got lost in transit and not refund you, always keep proof of postage and only order on a bank card so you can make chargbacks I’m yet to be refunded by these digital daylight robbers.”

Helpful Report

Posted 5 years ago

“Literally a scam. Dont trust this company if its for ANNNYYY MAJOR EVENT. I ordered from them in November, it is now January. i still don't have my clothes. The customer service is very very difficult to get into contacts with and they respond 5 days later. After weeks of tedious back and forth, they finally responded and said they would ship me another order. When i just received my order from MONTHS ago, I'm not sure why they failed to ship more than half of my order... Some of stuff from this site is super nice sometimes its a hit or miss with the sizes. Overall, the customer service almost makes shopping with them unbearable. I asked them to do something for the inconvenience and they did not. The outfits I ordered was suppose to be for the holidays and for my birthday in December, they literally ruined my events since I had to run out last minute and purchase new outfits. I do not recommend them because they are not reliable and its hard to get into contact with any one from the company. Its so sad a company with nice clothes ruins it by not being so unreliable and making a shopping process so difficult for the customers.”

Helpful Report

Posted 5 years ago

“This company is a literal scam I don't know WHY or HOW it is not shut down yet. I ordered 2 dresses and they charged me twice for it. It took them weeks to get back to me and refund the money. Then one of the dresses didn't fit so I sent it back to be returned. This was 1 month ago and they haven't refunded it or even responded to my e-mails yet they manage to post on instagram all day every day. I've never seen worse customer service. No one order from here the clothes are cheap and overpriced anyways.”

Helpful Report

Posted 5 years ago

“Thee worst company I have ever ordered from. Don’t be fooled by the good reviews on here I have ordered from them twice this year and both times I am constantly having major issues with them. Firstly I ordered a dress for my birthday and paid for NEXT DAY DELIVERY BY 1pm, then the dress arrived 2 days later at 4pm which was no use to me. I contacted them and explained this, they refunded the delivery cost I paid but said if I wanted to return the dress I would have to pay out of my own pocket to do so EVEN-THOUGH THEY WERE THE ONES WHO MADE THE MISTAKE. Now, I ordered a dress for my Christmas night out, I ordered a size 6 like I do in all of my outfits and couldn’t even get my legs into it. I was short on time so I didn’t have time to exchange the dress as it usually takes about a week for them to even acknowledge my emails so I paid to return that dress and ordered a size 8 in the same one. Weeks after I returned the dress they decided that the dress “smells worn” which is not even slightly true as it looks like it was made for a doll, I messaged them many times about this before getting a response nearly 2 weeks later as I explained how it is literally impossible for the dress to “smell worn” as I couldn’t get it past my legs and if they just checked my account I ordered the same dress in a bigger size which I kept so how could it make sense I would of wore the small size???? I then received a rude and unsatisfactory response basically calling me a liar even though for me to have worn it wouldn’t of made ANY sense but again they are refusing to even see this or consider they could be wrong.”

Helpful Report

Posted 5 years ago

“Unbelievably bad customer service. They continue to post on Instagram while ignoring everyone who's waiting on their items. They ignored so many messages that I've opened a pay pal case to get my money back. Afford them at all cost!”

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Posted 5 years ago

“Worst experience ever. The dress I ordered was damaged. I filed a complaint over a month ago and still haven’t gotten a replacement or a refund. DO NOT ORDER”

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Posted 5 years ago

“I placed an order in November on the 20th, today is Dec 19th and I still haven’t received my order. No refund. No clothes. No replies from oh prolly customer service.”

Helpful Report

Posted 5 years ago

“I've never in my life experienced such bad customer service ever!!!!! I would never recommend anyone to order from Ohpolly!! It was the biggest mistake i ever did by ordering dresses from ohpolly. I ordered 3 weeks ago and was suppose to get it 2 weeks ago, but almost 1 month later I still haven't recieved my dresses. I've emailed them, texted on instagram with no respond. I'm so mad, they have taken the money out of my bank, but haven't send my dress out to royalmail!! When I track my order it says " sender preparing item" it's been like that for a month now. I don't know what to do, they won't reply me, refund me or actually send my dresses so I can get it!!! I'm so mad!!!”

Helpful Report

Posted 5 years ago

“I ORDERED 4 ITEMS FROM OH POLLY THE TOTAL CAME TO 301.00 CANADIAN WITH SHIPPING AND TAXES. I ENTERED MY CREDIT CARD NUMBER AND ALL OF A SUDDEN SAYS THANK YOU FOR YOUR PURCHASE TOTAL CHARGED IS 515.00 CANADIAN. I EMAILED THEM WITHIN 5 MINUTES TO THE RECEIPT SAYING URGENT BECAUSE THIER ITEMS ARE NOT WORTH THIS AMOUNT. I ASKED FOR AN EXPLANATION AND GIVING THEM INSTRUCTION DO NOT SHIP MY ORDER !!! THEY SHIPPED THIS ANYWAYS AND STILL NO RESPONSE FROM ANYONE. SO I ENDED UP PAYING DOUBLE THE PRICE WITHOUT MY KNOWLEDGE. AND DO NOT ORDER FEOM THIS SITE THEY LITERALLY STOLE MY MONEY FROM ME !!!!!!!”

Helpful Report

Posted 5 years ago

“This place is ridiculous. I always ordered with no issues (from the US) now all of a sudden I’ve been trying to place an order for almost a week and I can’t. Once you place the order it glitches and it says the website is “offline” or there’s a “gateway error”. Then I start getting unusual activity and fraud alerts from my bank. I tried with multiple different devices and multiple different payment methods (including PayPal) and nothing. I have two friends experiencing the same issue and have seen a few people on social media complaining of the same thing and this place keeps emailing me telling me it’s ME. They say I’m putting billing info in wrong and they can not help me. I will not be giving them a dime ever again. I have no respect for companies who try to cover up their mistakes and blame their loyal customers rather than fixing the problem.”

Helpful Report

Posted 5 years ago

Oh Polly is rated 3.6 based on 906 reviews