Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,418 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

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“Purchased my first home from Opendoor and it was a rocky start after moving in. An essential function of the home was not in working order. Opendoor listened to my concerns and fixed the problem. They went above and beyond by fixing a problem, after closing on the house, they were in no way obligated to make this repair but chose to. Their team truly cared about our experience and making it a good one. Thank you Opendoor, we love our home!”

Helpful Report

Posted 3 years ago

Kristine, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“We are in the process of selling our home and thought we'd check out Opendoor to see what it's all about. So far customer service has been totally fine, we routinely receive answers to text messages and our assigned rep was promptly on our video Zoom walk-through call. I have no complaints about that at all. However, I am starting to feel very wary of this company and my experience is lining right up with other sellers' reviews. Our initial offer seemed super fair (and the initial offer came with a list of comps included stating how they came up with the offer; i.e. if the other home was larger, had a larger yard, no pool, etc.) and during the walk through, the rep suggested the offer would likely increase based on what we've done to the home, condition, etc. Yea, right?? Yeah, not so fast...I have been doing my due diligence researching everything I can find out about this company and some of the things I've learned scared me off a bit. I sent a text asking the rep if the final offer we're supposed to receive on Friday (after their scheduled outside walk around for Wednesday) will have ALL closing costs listed, ALL repair costs listed, and ALL service fees listed. I was up front and disclosed I had read there are some backdoor cost/fees reportedly being slid in and sellers end up getting a lot less than what they were originally told. Her response was that all of that would be listed but there would not be an itemized list of repairs (we have recently completed more than $60k of upgrades in the home) but that she would get one for us. She then included that, "Hey, by the way, your offer seems to be lower than what was originally sent because the comps they've pulled in your area are lower than anticipated." Really? Why all of a sudden are these comps lower on Sunday and Monday than what they were on Saturday? I told her we would likely just go with a realtor to list our home because I wasn't liking the sound of this and that we're not "Motivated" sellers. Her response was that "Opendoor is just one option and it's not an option for everyone." We will wait and see if the outside walk-around guy shows up on Wednesday and if we actually get a final offer. Betting we get ghosted which is fine because that will definitely be confirmation that they are not a company with which we want to get involved. (Oh yes, my husband is a real estate attorney...and a judge!!)”

Helpful Report

Posted 3 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 3 years ago

“Opendoor and it's representatives made selling my house a less stressful process. They offered me a fair price for an as is sale.”

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Posted 3 years ago

Thanks for spreading the word about Opendoor, Carl, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“I have been very reluctant to go the non-traditional route when it comes to selling my house. But after speaking with Eric Ovalle who was doing an assessment on my neighbors house last week I feel way more comfortable and confident in going through OpenDoor to sell my house. He was very knowledgeable and friendly. Answered all of my questions and concerns and put my mind at ease. I will definitely be calling Opendoor to get the ball rolling.”

Helpful Report

Posted 3 years ago

Maria, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“The process really is as easy as advertised! This is a really good option for folks that don’t have the time for showings, making repairs and upgrades, and all the hassle of selling the traditional way.”

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Posted 3 years ago

Thanks for spreading the word about Opendoor, Jason, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Open Door is a great company. Great offer and technology, professional team and wonderful escrow partners.”

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(Raleigh) - Posted 3 years ago

Thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Carissa was great to deal with and the entire process was very smooth.”

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(Miami_fl) - Posted 3 years ago

Thank you for supporting what we do, Ashraf, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“They were very prompt and quick to answer any questions that we had. They explained everything step by step and kept us in the loop on what the next step would be.”

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Posted 3 years ago

Thanks for spreading the word about Opendoor, LaDuska, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Selling to Opendoor was easy, simple and very rewarding. I always had my assigned consultant, Cole, to help me with whatever questions may have come up. The title person, Kellie, was also exceptional to work with - very patient, happy, and helpful. I am very glad that we used Opendoor.”

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(Dallas) - Posted 3 years ago

Robert, this is so great to hear! We strive to offer the best services to our customers and your kind words mean so much to us. We would be honored if you would like to share your story with us by sending an email to community@opendoor.com. Thanks for taking the time to write this review and have a wonderful day!

Posted 3 years ago

“Amazing. I still cannot believe the process was so simple. OpenDoor bought my townhome after only a quick phone call and a video tour using my cellphone camera. The offer was amazing. I was expecting less considering the convenience, but it was actually for more than the neighbors had just sold for the traditional way. My favorite part was NO Open Houses, No showings, No straightening up and leaving for the day as strangers come in to look things over. AND, the best part was not having to worry amount the timing on a contingent deal. Being able to stay in your house for a week after closing was priceless! Thank You, OpenDoor, for making the process of real estate transactions and the loans the go along with it so much less stressful!”

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(Los_angeles) - Posted 3 years ago

That’s amazing to hear, Michael! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to community@opendoor.com.

Posted 3 years ago

“The best real estate company & agents out there! I highly recommend it. Agents are focused on helping you and incentives are much more aligned with customers than traditional real estate business. Thank you! Purchased: $1m house in Dallas area with Opendoor.”

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Posted 3 years ago

We are very happy to hear this, Romain! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“OpenDoor gave us a fair price and charged reasonable sales costs. They were professional, friendly, communicative and seemed always concerned about customer satisfaction.”

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(Knoxville_tn) - Posted 3 years ago

Jim, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 3 years ago

“It was a very good experience. They help me everytime I had a question”

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(Phoenix) - Posted 3 years ago

Hi Magdalena, It’s so great to hear that you've had a good experience with us! If you wish to share more of your story or ask any questions, please don’t hesitate to contact us at community@opendoor.com. Thanks for taking the time to share this, and please have a wonderful day!

Posted 3 years ago

“Thanks Opendoor for everything you did to make my home buying transparent and with less stress. We toured many homes with Opendoor and used Opendoor realtor service with no pressure, that is gold in this crazy market. I used Opendoor cash offer so that my offer stands out from others and be more attractive for the seller to accept it, this like cash buying and you buy back from Opendoor. This is a golden service in this market. Opendoor is changing home buying experience. So far so good for us. Thank you!!!!”

Helpful Report

Posted 3 years ago

David, thank you so much for your kind words! We strive to provide a great customer experience with Opendoor and your feedback is incredibly fulfilling to us. If you would like to share more of your story or if you have any questions at all, please don’t hesitate to contact us at community@opendoor.com. It is our honor to help you!

Posted 3 years ago

“Very fair offer, we were offered more than the same floor plan across the street sold for. All costs and fees were disclosed upfront including repair and cleaning fees. No Showings. Flexible closing date. Easy online closing.”

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(Phoenix) - Posted 3 years ago

Thanks for spreading the word about Opendoor, Bill, and we are happy to hear that you've had a great experience with us! We would be honored if you would like to share more of your story with us at community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“The realtors are very knowledgeable about the market price and through the team works that I can get the best service for buying a house.”

Helpful Report

Posted 3 years ago

Thank you for supporting what we do, Phoebe, and we're happy to hear that you've had a great experience with us. We would be honored if you would like to share your story in more detail by sending an email to community@opendoor.com. Have a wonderful day!

Posted 3 years ago

“Starting with the offer through closing everything exceeded my expectations. I had to extend my closing twice and I never felt rushed. Whenever I had a question it was answered promptly. Everyone I spoke with was kind and helpful. I wouldn’t hesitate to use Opendoor again.”

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(Raleigh) - Posted 3 years ago

We are very happy to hear this, Cherryl! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

“Our experience selling to Opendoor was a mixed bag. In general, the offer was actually more than we had expected considering comparable sales of identical units over the previous 6 months. Opendoor's offer was actually more than 10% above the highest sale in the last 6 months of an identical floorplan. That sounds awesome until you get into the rest of the details. What they like to advertise is that you don't pay a commission. While this is absolutely true, what they do charge is service fees in the 5.5% - 6% range which is as much as you would pay the realtors in commissions and you still have to pay title company fees just like in a traditional sale. So, in that case you really save nothing and possibly pay a bit more than a traditional sale. Repairs: Well that's a bit of a joke. They take a 10-15 minute video tour of the property and determine what repairs were required. In our case they said it was $4,638.22. This is an oddly specific number, but they do not provide any form of details on how they arrived at that number, but in the end if the net sale price is what you are looking to get, just ignore this as a cost of doing business. Our property was 100% turn-key ready (painted, carpet clean & serviceable, everything in perfect working order) as it was a rental and we had prepared it for putting it on the rental market before Opendoor sent us an e-mail that made our eyes pop. It would have been interesting to see what they would have asked for in terms of repairs if the property was not turn-key ready. Where things fall apart is primarily with communications and details. The Opendoor advisor assigned was not very responsive to questions and would always tell you they'd get right on it, but you'd have to continue to bug them to actually get an answer. After going through the video tour, they say they will deliver a final offer within 48 hours. In our case, after a week and continuing to press for where the final offer was, I got a different advisor who told me that they had lost the video tour and we'd have to do it again. So, we had to start all over to schedule and complete the video tour and get the offer. Once all the details came in, we got down to business and signed the contract. Then the advisor just dumped the entire thing on the title company. The title company is the coordinator, but not the buyer. As questions came up, it was difficult to get answers from Opendoor. The draft settlement statement was trying to withhold $800 for HOA dues even though they got the HOA letter showing all fees paid and current. Then they tried to hold an additional $500 for final water bill, even though the HOA pays the water and there is no liability. The only way I could get Opendoor to respond is to refuse to close unless they corrected the statement. Yes, eventually you would get the money withheld back, but frankly it is a pain to deal with and what if they decide they aren't giving it back? How much would you have to spend to fight it? If you are in a time crunch, they say they can close in as little at 14 days. That is an utter impossibility with their process and title partner OSNational. Since our property was vacant, we wanted to close as soon as possible to minimize our costs of holding a vacant unit. Opendoor never waited on us for any response to any needs and the process took 6 weeks. A week of that was lost to them "losing" the first video walkthrough, but even after the 2nd one it took an additional 5 weeks. The final week and ½ of delay was due to the title company failing to order HOA letters in a timely manner and then attempting to charge us nearly $600 in extra rush fees because of their failure to order them until 48 hours before closing. While that really was the title company’s fubar, Opendoor did nothing to help and it was their chosen partner for closing. Ultimately we did close, albeit late, and we did get the price we wanted with somewhat less uncertainty, but much more hassle and stress than a traditional sale. I will note that I believe that we did close in 6 weeks only due to the fact that I was pressuring them every step of the way. Will we use them again? Well, if they offer us 10% over market again, sure. If they make an average offer, we wouldn’t due to the added stress and involvement required to get the job done in a timely fashion.”

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Posted 3 years ago

“Opendoor was great. Quick and transparent, open communication from beginning to end. The entire process was smooth.”

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Posted 3 years ago

That’s amazing to hear, Sandra! Thank you for your kind words and for trusting Opendoor with such an important transaction. We are always excited to read such positive reviews and we would be honored if you would like to share your story with us by sending an email to community@opendoor.com.

Posted 3 years ago

“Chris was incredible to work with. Our selling experience was fast, fair, and easy!”

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(Orlando) - Posted 3 years ago

We are very happy to hear this, Joshua! We're so glad you were able to benefit from the ease and certainty the Opendoor experience provides and appreciate you sharing your story with us. If you would like to share any additional details of your experience, please reach out to community@opendoor.com. Thank you for choosing Opendoor for such an important transaction!

Posted 3 years ago

Opendoor is rated 4.4 based on 3,418 reviews