Name: Opodo
Address: -, - -, London
Rating: 1.04

“Opodo/edreams whatever they want to call themselves... Made a reservation through edreams Sept 2019 for the IOMTT Jun 2020. Easyjet canx flight May 2020 and said to go to edreams for refund. Months of back to back got nowhere. Last heard from edreams Sept 2020 then 2 days ago email from Opodo? Who in the hell is opododo... they want to work on my refund but only needs my bank info to procede? I reply "credit my credit card". Guess I'll be writing off this $400 ticket. Shouldve booked through airline like wife said...”

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Posted 4 years ago

“I will never use Opodo again, at every opportunity they take excess money off you when Change booking particularly in these difficult COVID times. You are better off booking direct with the airline. Prime membership offers you no benefit and the Indian phone call staff have a script aimed at being very apologetic but intent in making life as difficult as possible. My on line management booking is inaccessible because it is stuck on a previous enquiry and not updated. The couple travelling with us requested a 26 December booking but got a 26th January booking meaning they were travelling back before they left. There is much more - never, never again.I will post this review elsewhere as well to ensure others don’t get caught by Opodo’s money grabbing policy”

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Posted 4 years ago

“DO NOT USE THIS COMPANY. Still waiting on a refund ovet a year later”

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Posted 4 years ago

“The worst service ever. I got a response from them four months after I asked for my baggage to be reimbursed (I purchased it through them and when I got to the airport, there was no record so I was forced to pay for baggage again) and it seems the person who responded to me didn't even read my email. They responded with something completely irrelevant. Still haven't got reimbursed.”

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Posted 4 years ago

“I can’t believe Opodo could degenerate to this appalling standard. Avoid booking with Opodo until 2030 if possible and continually search further reviews after that suggested date. I can’t believe I am going through ordinary refund for almost a year. I shall update you of the outcome Booking reference: 5081697366”

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Posted 4 years ago

“PLEASE DO NOT USE OPODO You will never get your money back if things go wrong They have had my money for over 2 years now & all I get is lies PLEASE NEVER USE THIS COMPANY Ticked the over 14 days for a refund as there wasn't a never f*cking got one”

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Posted 4 years ago

“Still not got Refund for missed flight in Thailand when I went And they would never answer the phone My nephew called then In the Uk 2 hours minimum answer Apparently award winners For customer service ha ha ha Nephew called them at least 6 times Nephew called them at least 6 times Always promised to email me or text me or call me but never do”

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Posted 4 years ago

“CROOKS AND FLYING SCUMBAGS. DO NOT GIVE THIS COMPANY MONEY, THEY DELIBREATLY CON YOU FROM ANY REFUNDS YOU ARE ENTITLED TO.”

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Posted 4 years ago

“Very bad....”

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Posted 4 years ago

“AVOID AT ANY COST! ALSO EDREAMS!!! I have been waiting for a refund for 10 months after the airline cancelled my flight. Nothing received yet. Absolutely incompetent help line. My case is a bit more difficult since I changed both my bank account and home address (but come on! 10 months!). Claimed they did a refund 1 month ago but seems like to a wrong address / using incorrect information (or did they at all? They cannot provide me with any paper confirmation). Money is stuck - more than CHF 600 (USD 600!). Their help line answer: "It is your problem, talk to your bank". Charged me for a call CHF 110 (USD 100) once I called to their Swiss number not a UK number (I am in Switzerland). NEVER EVER buy tickets from this company! In case of normality, you will save a couple of dollars. IN CASE OF ANY ISSUE, YOU WILL LOSE ALL your ticket money or even more and a lot of time!!!”

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Posted 4 years ago

“clearly i will no longer use opodo for plane tickets. I suggest you people do same thing if you dont want headaches.”

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Posted 4 years ago

“Do not book with them! You will never see your money back. I have booked EasyJet via Opodo, when the flight needed cancelling, Opodo said to speak directly to the airline, which I did and they refunded, however Opodo did not pass the refund back to me. They are holding on to my money and there is no way to get it back, they keep coming up with some BS that they are busy and following their procedures. I had to claim the refund via my credit card. Pure fraud. Keep away”

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Posted 4 years ago

“Do not use Opodo ... 8 months on from the flights being cancelled still waiting for the full refund!”

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Posted 4 years ago

“Please do NOT book through this company. They DO NOT make cash refunds. Only a voucher or to reschedule dates on flights even though the Air Moroco flights being cancelled numerous times. Customer Service response is "take it or loose your money!!. Some still waiting over 7 months for refund As for making an insurance claim its beyond a joke”

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Posted 4 years ago

“Like Diana Ross "I'm still waiting patiently" for return flights refund cancellation received a part refund last month for outgoing flights? 8 months been going on! Do not touch this company with a barge pole! Difficult to get a reply anyway changed a phone number to a extortionate premium rate number!”

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Posted 4 years ago

“Please check with your airlines if Opodo has really requested a refund from them! I was under the belief that it was being processed but after 5 months I rang Emirates and found out that we had open tickets!! What a shock. So I contacted them on facebook and told them that they have committed the offence of Fraud under Section 2 of the Fraud Act 2006 - 'Fraud by false representation'; and Section 3 of the Fraud Act 2006 – ‘Fraud by failing to disclose information’; Link to Fraud Act: https://www.legislation.gov.uk/ukpga/2006/35/section/2 I immediately had a quick response and even an email confirmation that the refund has been authorised and due to reach my account in 14 days! Link - https://customercare.opodo.com/en/support/tickets/new Tel: 08000261530 Please keep all emails and try to chat with them on messenger so you have all proof> Hope this helps xx”

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Posted 4 years ago

“Tremendous thieves Tremendous thieves They keep you on the phone without assisting you for hours and with a customer support that acts as a filter to never return your money. I advise you never to book in this company, terrible criminals”

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Posted 4 years ago

“Avoid Opodo at all costs! My trip was canceled 6 months ago due to Covid, still no sign of any refund after my request. According to Opodo application, they still have not forwarded my refund company to the airline. Opodo was awarded today in France the prestigious title of worst service provider of 2020, the “golden cactus “. Fully deserved. I hope they just disappear from the travel industry.”

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Posted 4 years ago

“The short version of this review is DON'T USE OPODO. Last May I made the mistake of booking a flight for my girlfriend from Thailand to the UK. After booking and paying, I didn't receive anything from Opodo. No email confirmation. Nothing. I checked my spam filter but no email. It was at this time that I found that you can't actually contact Opodo. They don't have a (working) contact centre. Anyway, what can I tell them as I don't have a 'reference' as they never emailed this to me. Then a couple of days later I received an e-ticket email from Austrian Airlines, so all was well. Now it is time for my girlfriend to return home and on checking with Austrian, I find that Opodo has cancelled the return ticket on 12th November 2020. And here we go again. I have no email confirmation from Opodo (only my credit card transaction) and there is no functioning Opodo contact centre. So in effect Opodo has cancelled a paid for flight and kept the refund and I have no way to contact them to complain or get my money back. Avoid.”

Helpful Report

Posted 4 years ago

“The short version of this review is DON'T USE OPODO. Last May I made the mistake of booking a flight for my girlfriend from Thailand to the UK. After booking and paying, I didn't receive anything from Opodo. No email confirmation. Nothing. I checked my spam filter but no email. It was at this time that I found that you can't actually contact Opodo. They don't have a (working) contact centre. Anyway, what can I tell them as I don't have a 'reference' as they never emailed this to me. Then a couple of days later I received an e-ticket email from Austrian Airlines, so all was well. Now it is time for my girlfriend to return home and on checking with Austrian, I find that Opodo has cancelled the return ticket on 12th November 2020. And here we go again. I have no email confirmation from Opodo (only my credit card transaction) and there is no functioning Opodo contact centre. So in effect Opodo has cancelled a paid for flight and kept the refund and I have no way to contact them to complain or get my money back. Avoid.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Opodo Reviews