Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not use this company! Tried to change my flights due to COVID- they confirmed to contact the airline directly. The airline advised they are unable to change this as an agent has booked this flight and are unable to do this without Opodo's consent. They just need to add a note onto your file to say Virgin can book the seats. Opodo has told me the incorrect information repeatedly and refuses to add a note to the file. I then asked Opodo for a refund and to cancel the flight and they refused saying they need to speak to the airline first. Happy to take my money however no accountability. UPDATE Your website Opodo as it's incorrect!!!”

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Posted 4 years ago

“Please just book direct they literally will do anything so you can’t have your refund, it took many phone calls to finally get a refund because of covid which will take potentially up to 6 months... My flight got cancelled and I’d actually change one of the flight days and paid extra but quite a considerable amount to come back earlier and they are refusing to give me my full refund because I paid for the ‘change’ what BS... I will never use them again.”

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Posted 4 years ago

“I feel sorry for all the many people that have been ripped off by this company (including myself) My advice is that if you have paid by credit card, phone your credit card provider and ask for a cash back, the money will then be refunded to your account and Opodo has 45 days to challenge it. Please try it, believe me it works.”

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Posted 4 years ago

“If it was possible, I would give it zero stars. I understand that this year has been hard for travel companies but that does not excuse Opodo's complete lack of customer service. I booked flights to the USA before Covid started but the trip was cancelled due to lockdown. Even though my flights were cancelled, Opodo sent me no notification of this so I had no proof they had been cancelled. It took me hours and hours of phone calls for my refund to begin processing and I was told it would take up to 3 months for me to receive it. 3 months later I still haven't received it and opodo have removed their phone number so the only way of the contacting them is the almost useless online bot. After writing to them a couple of times, I ended up having to file a money claim through the courts to get my refund as what they were doing was illegal. Even that didn't work and only received the refund once a bailiff was sent round to their office to collect it. It took 8 months, numerous phone calls and court forms, and a lot of stress for me to get my refund. I regret ever using Opodo and advise against even considering using them.”

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Posted 4 years ago

“Thank you Opodo Thank you Opodo Thank you Opodo Wait 9 months ago My money is back ::)))) Euro= 470.00*** 99% Very GOOD GOOD****”

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Posted 4 years ago

“I booked flights to Sardinia for my family, but the flights were canceled due to Covid the very next day. I applied to OPODO for a refund but have not heard a WORD in reply. Nothing.”

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Posted 4 years ago

“No refund for 8 months, bunch of lies and strange stories from the agents, they need to learn how to treat customers and pay for their horrendous customer service. Please avoid and if you are fighting for your refund, never give up. Take them to court.”

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Posted 4 years ago

“Do not Trust them please , As soon as you pay your flight ticket that is it your money simply gone , I bought a family ticket from them £2400 and I never got my money back from them , Flight was cancelled by the airline , this company is a jock .”

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Posted 4 years ago

“worst company ever , Don't trust them please I bought a family ticket from them after 6 months fight over the phone thanks to my bank the got the money back from them for us otherwise the would never refund this money back to us .”

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Posted 4 years ago

“First, they pretend they made me save 40 EUR on a ticket (when the reduction was of only 5 EUR) in exchange of subscribing to their Opodo Prime program. I was told this membership, with a free month offered and then 50 EUR a month or so, can be canceled at any moment... But... it seems like a nightmare to get it canceled! No way to cancel it on the website and when you call the customer service - after making you wait for such a long time - they tell you you cannot cancel the membership or it will also cancel the flight you just booked and you have to call back in two weeks...! My experience with them has been terrible - stay away!”

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Posted 4 years ago

“Do not use, Do not purchase "cancel for any reason insurance" its a waste of time. Had to cancel flights in August, never received any money back although the status has changed to refunded. wasted so much time on there non existent customer services. Really terrible company.”

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Posted 4 years ago

“This company are criminals, they have had my money for flights in June that were cancelled in April and are yet to pay me a penny #opodoarecrooks”

Opodo 1 star review on 9th December 2020

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Posted 4 years ago

“Finally get my money back after 9 months dispute. Nightmare was a kind word to describe my experience with this so called "company". For those of you still waiting for their refund, DO NOT WAIT !!! lodge a dispute/arbitration with your service provider if you make payment by credit card, or talk to your bank see if they can help if you paid them by transfer. You won't get your money back unless you take legal action so Opodo (eDream is their holding company) couldn't get away.”

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Posted 4 years ago

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Posted 4 years ago

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Posted 4 years ago

“Absolutely the worst company i have ever dealt with. I would strongly recommend not doing business with them. Their refunds process is a joke and their customer service are using delay tactics which only makes matters worse. DO NOT USE!”

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Posted 4 years ago

“This is a group of people who is involved in money laundering with different way don’t booked your tickets with them . You will put your time , money, and will away from your promises with families and friends because this Rabish company. My sister have very bad experience with them . Not trustworthy people”

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Posted 4 years ago

“Can somebody please drop a bom on opodo? It Will Be word the money...”

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Posted 4 years ago

“Worse company in history. Requested a refund from Opodo in August for a flight to Australia in October. They never cancelled the flight with SQ. No phone number, online chat is a robot, no email address. It's impossible to deal with these people. I work in the Travel Industry so I'm all to aware of how difficult this year has been. However, at the very least you expect an open line of communication. DO NOT BOOK WITH THESE CROOKS”

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Posted 4 years ago

“Paris-SFO from July still not refunded. Another Paris-SFO from September still not refunded. Today is Nov 30. Need I say more?”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews