Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,972 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,972 reviews

Customer Service
Communication Channels	Live Chat, Telephone, Email

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Logan Castillo

Opodo 1 star review on 18th September 2025

Anonymous

Opodo 1 star review on 12th September 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Daniela

S. Turner

Nazgol Shirazi

107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i wanted to change bookings and they (opodo) did not get back to me. the airline could not assist and i advised deal directly with opodo. now im being told it was a no show when i ended up paying almost double for a new ticket. opodo says they can refund me but i feel cheated as they did not respond to help me change the booking. I WILL NEVER REFER ANYONE TO USE OPODO, NEVER!!!!!!”

Helpful Report

Posted 5 years ago

“Misleading and slaps on a large fee instead of giving you a bargain. Avoid and go directly to service providers. Don’t make my mistake!”

Helpful Report

Posted 5 years ago

“E Dream/Opodo booked our flights to Greece...Just flights...They added on a MEDIATION FEE of over £100 plus just to pass us on to EasyJet website....with no deduction except 59.99 that they would deduct from the (non discounted) flights providing we subscribed to Opodo for a year. Nothing was said on the Dream website that if you press the Opodo button the booking would go through Opodo and the booking continued through Opodo. The return flight costs from Opodo was £872!! The same flight cost from Easyjet was £763. We called my bank and disputed the flight cost. We got back the difference. We are now waiting for Opodo to realise that when our so called 3 week trial stops that they will not be able to charge us the subscription fee. I say again there was no discount at all even tho they said we would save money if we subscribed to Opodo. Devious and verging on something else that if I mentioned it they would probably sue me!!”

Helpful Report

Posted 5 years ago

“Opodo ont de mauvaises pratiques commerciales et mon expérience au support client lamentable. 1) Leurs rabais sont mensongers ; un simple comparatif avec la compagnie aérienne d’origine aux mêmes dates (AirCorsica) nous a permis de constater un prix supérieur de 15-20% (628e vs 500e) ... 2) Il y a des frais “cachés” pour la modification des billets (60e/billet sans l’option prime - EN PLUS des frais de la compagnie aérienne - en l’occurrence 70e/billet avec AirCorsica) ; l’offre mensuelle prime de 50e par mois ne respecte pas le droit à l’annulation (La compagnie émettrice du billet n’est pas tenu de rembourser). 3) Finalement la modification au téléphone n’a pas pu se faire ; on m’a raccroché pendant que je cherchais mes informations de paiement ... 45min de plus a attendre au téléphone.. En conclusion à éviter fortement !”

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Posted 5 years ago

“please stay away from this scam they will take your money and just lie to you about ah it is the airlines fault but when i talk to the airline they tell me that they have paid opodo my refund so they should refund my money scammers be warned and warn as many people as you can”

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Posted 5 years ago

“The worst travel agency in the world.Please never buy from them.This people don’t want to pay refund . It's been a year since the flight was canceled and I didn't get my money. Shame on you”

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Posted 5 years ago

“It's been seven months since Opodo cancelled my flight and they have not even processed my refund request not to talk of reaching out to the airline. Extremely terrible service, I wonder how they are still in business. The only thing they are good for is frustrating their customers.”

Helpful Report

Posted 5 years ago

“They are a crooks. Please don't use them . They don't refund. No customer service. No reply to emails. I don't this company do exist.”

Helpful Report

Posted 5 years ago

“Bad bad bad customer service. Refund process is even worst. Never use this company”

Helpful Report

Posted 5 years ago

“If I could put minus I would I’ve waited over a year and no refund for cancellation even my bank failed so maybe call small claims before booking if you want a refund worst company I’ve ever used don’t use stay clear”

Helpful Report

Posted 5 years ago

“Terrible experience Unbelievable terrible, unreliable company. Stay as far as you can. After 1 year have got a refund of 8% from the amount that was payed. No answers, no explanations, no way to contact..... Stay away from this company as far as you can, save your time and money.”

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Posted 5 years ago

“AVOID,AVOID,AVOID! Edreams/ Opodo are a cheat, as travel agents they control your booking so you lose all your rights as a customer. If there are issues you have to call an Indian call center where nobody helps or they keep you on the line for hours (i had at least 3 calls of over 7hours). ALWAYS BOOK WITH AIRLINE and AVOID THE OPODO/ EDREAMS SCAM!”

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Posted 5 years ago

“Flight cancelled 11 months ago. Still no refund. Spoke on live chat over 30 times told the same bull every single time. They say thia airways haven't paid them so they can't pay me. Thai airways won't even discuss it with me. I need my money back :'( never using opodo ever again”

Helpful Report

Posted 5 years ago

“Horrendous Opodo. I booked a flight but has been cancelled by Opodo. I ask for the refund and Opodo refuse it for no reason. They also try to take more money from my credit card. Avoid avoid avoid. HORRENDOUS OPODO. THERE IN NO WOST THEN THAT. Horrendous customer servise and post sale, horrendous website!! SAVE YOUR MONEY. DON’t use it!”

Helpful Report

Posted 5 years ago

“Worse flight provider ever, they guarantee services they cannot even offer.”

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Posted 5 years ago

“Dodgy company never use again”

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Posted 5 years ago

“Don't buy here you're tickets!! My flight was cancelled 2th February and I can't understand the woman who I talk with UK!! I want my money back!!”

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Posted 5 years ago

“I have called many times and I had promised to contact me. No any contact. No any help. I lost so much energy snd money too. I will tell everyone that do not trust Opodio. If some difficulties will appear they do not help.”

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Posted 5 years ago

“WORST COMPANY EVER!!!!!!!!!! AVOID AT ALL COSTS. WAITING FOR OVER A YEAR FOR MY REFUND!!!!!!”

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Posted 5 years ago

“No refund despite assurances.please don’t waste your money on this company.previously used them and no problem but as soon as there’s a problem,forget it.not 1 single line of personal communication in 20 months!”

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Posted 5 years ago

Opodo is rated 1.0 based on 1,972 reviews