Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been waiting 175 days for a refund and I'm still waiting. Contacting customer services is a nightmare, they can't/won't do anything to assist further and I've been lied to numerous times in regards to my refund status. I would recommend that you never use Opodo and book direct with the airline, because if something goes wrong they're a nightmare to deal with and you're left stuck in the middle”

Helpful Report

Posted 4 years ago

“Opodo is nothing but thief. Opodo have refused to refund flights, despite my cancellation request being placed back in March, despite being told it would be made in 14 days (back in August) and despite me being in touch with the airline and them confirming in writing that they have made the refund to these third party thieves. I am truly appalled that they are still allowed to operate. opodo is nothing but thief”

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Posted 4 years ago

“I booked flights through Opodo in early 2020. The flights were cancelled by the airline, however, the options which Opodo offered me through their email link and website did not include a full refund which I was entitled to under the Air Passenger Rights Regulation (EC 261/2004). Opodo blamed the airline and told me the airline refused to refund. I called the airline and they said they were actually happy to refund the tickets, but the request had to come through Opodo, since that is where I had purchased the tickets. I called Opodo on 6 different occasions but couldn't get through to an actual person once, despite holding for over 4 hours in total. So I sent Opodo a detailed email. They replied to that email over 5 MONTHS LATER, telling me to call their customer service numbers again. This is my second terrible experience with Opodo (and my last, since I will never use them again). Suggest using Expedia or Momondo or almost any other service instead.”

Helpful Report

Posted 4 years ago

“I am waiting for refunding my cancelled flight since April. Callcenter staff does not do anything, they are hardly understandable. No e-mail is answered. Royal Jordanian and ELAL did not receive my request for refunding up to now. Very bad organisation. Never book with Opodo”

Helpful Report

Posted 4 years ago

“We booked return flights via Opodo, Bangkok to Koh Samui but were unable to use them due to the Covid situation as the British FCO had banned all but essential foreign travel. We were told by Opodo that only the return leg would be refunded as the airline was still operating the outbound flight and it was our choice not to use it. I was originally told we'd receive the refund by mid July, no refund. Called and was told refunds were taking 90 days, and would be paid by 9th September, no refund. Called again, case escalated to 'Emergency', and would be paid within 10 days, no refund. Just tried to call again, customer service number no longer in service, new number is given so quickly its unintelligible. My booking section of website hasn't been updated since June, and no other means of contact is listed. DO NOT WASTE YOUR TIME EFFORT AND MONEY by booking with these absolute con artists. One star is too many and that they can get away with this and still trade is criminal.”

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Posted 4 years ago

“I booked a flight to Estonia through Opodo, the flight itself was with Baltic air. I paid a bit extra to include the travel insurance and flexible ticket. A week after booking, Estonia put the UK visitors on the 14 days quarantine list. As my visit was for 7 days, I cancelled the flight on line. Then I called Opodo prime and was told by the agent the insurance does not cover a refund. Then I got an email saying they will submit my cancellation to the airline, but any refund may take 4 - 6 months. DO NOT BOOK WITH THIS COMPANY. I thought I had covered all rip off opportunities by paying more for insurance. NO!”

Helpful Report

Posted 4 years ago

“Do not use them. I wouldn't even give one star. Flight cancelled in May, airline has provided full refund to Opodo and they are supposed to pass it on to me. It's now September and they are still "processing" refund. It is nearly impossible to contact them. Customer service is non existent.”

Helpful Report

Posted 4 years ago

“Don’t use Opodo. Flight was cancelled in March 2020 ( 5 months ago) . Cost £500. Contacted Opodo 10 times. Each time get response that the refund request is being processed. Refusal to escalate the complaint. Not part of any regulatory body , so can’t complaint to regulators. Don’t use Opodo.”

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Posted 4 years ago

“Dreadful. Do not use. I can only describe it as theft in relation to how they have acted with Covid-19 related cancellations and refunds. Booked a Ryanair flight via Opodo. Ryanair, 3 months later, refunded us but it did not appear in our bank account. Further investigations with Ryanair indicated the refund has gone to Opodo. NOT ONCE DURING THE 2 MONTH PERIOD OF RECEIVING OUR REFUND MONEY FROM RYANAIR DID OPODO ATTEMPT TO CONTACT US TO SAY THEY HAD OUR MONEY. PRESUMABLY THEY WOULD HAVE KEPT IT IF IT WASN'T FOR MY CONSTANT CHASING UP!!”

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Posted 4 years ago

“Cheats never answer calls for hours and refund still not provided, over 8 months”

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Posted 4 years ago

“Fraudulent operation. They should not be allowed to operate. No airlines should avail their product to them. Do not book with them. Do not even consider them. If you do like me you are a fool. No number to contact, they take your money when flights are cancelled and refuse to refund it”

Helpful Report

Posted 4 years ago

“Opodo took my email address and created a Prime account that I did not agree on. I cannot get in touch with them and am worried that they charge my credit card anytime while I refused the prime access.”

Helpful Report

Posted 4 years ago

“Pas 9 months now and i didnt get my refund yet from (OPODO) this company is fraudulent, they have to appear in court for fraud, even though I bought insurance for my trip, they still do not return my money, but every time I call them they tell me the same thing, you have to wait a little Longer more sir”

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Posted 4 years ago

“DO NOT BOOK WITH OPODO !! It's a tragedy that I have to actually give Opodo 1 star by default. 5 Months I waited for a refund after multiple lines of attempted contact. They seemingly operate outside of the law. Opodo will duck and dodge you and withhold your money. Then charge you £160 for a £600 refund without any forewarning or contact for consent. Ironic that they're charging you an 'admin fee' when the customer service is non existent. Where does this money go I wonder. DO NOT BOOK WITH OPODO !!”

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Posted 4 years ago

“Keep away. I bought 2 tickets. One of them was called become ”my card was declined but it wasn't. And Opodo didn't Inform me or asked me. I just find out in the airport last minutete” But they charge me. Poor. Very poor. Contact number always busy. Keep away .”

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Posted 4 years ago

“Absolute awful none existent aftercare. Opodo cocked up our email address,so we couldn't contact Ryan air to check how we stood. Useless phone line,just a rubbish chatbot. The flights went,but we could not go as our destination (Dublin)was pretty much locked down.We booked tickets with a visa card,so have got half the money back. Use the high street,you get proper after sales from a person you can actually talk to. Avoid like the plague.”

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Posted 4 years ago

“I imagine anything else couldn't be any worse than to deal with this. No customer service you cant get hold of them at all. It has been over 5 months and very very disappointed. I wish I bought my flight tickets directly from the airline which is much safer and more trustable than here. I will take this company to court soon and there are millions of people who are having the same issue. SHAME on this company. What a disgraceful time their customers having...”

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Posted 4 years ago

“DO NOT BOOK! Booked flights in December '19. Flights cancelled in Feb '20, request for refund made in March. it's now half way through September and we're still waiting on an almost 2k refund. Airlines have confirmed all flight refunds have been issued. Useless call centre/associates, have little faith we'll ever see our money back.”

Helpful Report

Posted 4 years ago

“Booked a holiday with these ,they did not send me my booking reference so when i needed to cancel i could not .Even the phone number was an automated message asking for my reference number.you can not cancel on line without this booking reference.You can not get anywhere without the reference number,i believe this is a deliberate ploy. Absolutly a disgrace and one that cost me nearly £1600. Stay well clear.”

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Posted 4 years ago

“Run for your dear life.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews