Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased flights in Feb 2020. The airline cancelled. I applied for a refund in April 2020. I got nowhere with Opodo and had to go through my credit card company. NO customer service, NO interest in me as a customer, Nothing. Never again”

Helpful Report

Posted 4 years ago

“Never Again! I booked 2 times with Opodo because they offered flights no-one else had available. Both times they then were not able to confirm the flights and tried to sell another connection with crazy layovers and at higher cost than other agencies. I received an Email asking to call as soon as possible. After waiting for what seems an eternity the agent does not properly speak the language I wanted (German) and was not allowed to switch to Englisch (although clearly an Indian person, who I assume speaks English). There is no way to manage your booking online or send an email to Opodo - only calls. After cancelling the flight I asked for a cancelation confirmation so I can safely book somehwere else. It was promised to be sent within (24!) hours - that was 48h before the flight. Of course I received no confirmation, instead I received further emails prompting me to check-in for the flight I did not want. So I call again, again wait in line, again speak to an Indian agent (this time I request an English speaking Agent). They promise to send me the cancellation confirmation - it takes another 5h to be sent. In the email it says, the refund will take 10 days - of course that did not happen. 21 days later I call again, wait in line again for 12 minutes! The agent tells me that there is refund for 1(not both) flights pending. I protest, that I cancelled both flights, so he puts in into the waiting line for another 10 mintues. The refund still has not been transfered. I guess I will need to call again. Two times almost the exact same situation - it seems like this is a strandard practice there. Selling flights, that they don't have. Collecting money without delivering service, delaying refunds all the while making customers call and wait in line (no email, no online tool) just to talk to unqualified service agents. NEVER AGAIN OPODO”

Helpful Report

Posted 4 years ago

“Very very bad customer service Very very bad customer service. The airlines cancelled the ticket and Opodo customer service assured that I will get the money back in 90 days. But not yet received the money after 5 months. I requested refund on 09 March 2020. Their website site still shows my case as refund requested . No other improvements. Very very difficult to get their customer service and even if you get then on telephone, their behaviour is very nasty. I think I lost my money of £2100. Never ever book through Opodo. Very very bad service ☹️☹️☹️.”

Helpful Report

Posted 4 years ago

“One Star!!! Not even worth that!! Still waiting for my refund even after 3 emails, 1 letter and 1 on line complaint. Not received a single reply. My advice ...... Don't go near them!! No idea who to contact to take matters further.”

Helpful Report

Posted 4 years ago

“Easy to book flight but not easy to get refund.. I'm still waiting for them to contact me back...”

Helpful Report

Posted 4 years ago

“I didn't get my refund back and there is no one to talk, just a robot. Please everyone, don't use Opodo!!!!”

Helpful Report

Posted 4 years ago

“Due to the pandemic I had to cancel mine and my daughter's flight from the US to Kenya for august 2020. Then the airline also cancelled. I had booked through Opodo. For months, the status is that it is cancelled; any queries it says go to manage reservation, but there is no way to go any further than that. There is no way to contact Opodo either with a chat, a phone call or email. The flights were over $2000 and I can ill afford to sacrifice that money. I will never use Opodo again, and I am still hoping that something will be done so I get a voucher or a refund.”

Helpful Report

Posted 4 years ago

“This is the most trash company ever. I booked a flight from them and had to cancel it pre-covid times. They told me it would take upto 90 days to get the refund. It has been 90 days + another 5 months. I have been informed that they have received the money from the airlines and have “initiated my refund” time and time again. I keep getting promises that I will receive the money in 5-6 working days but never get it. This company is a scam. They have literally stolen my money and are sitting on it for months. Never ever use this utterly trash company because they are just there to steal your money and not help you. The customer service is even more useless. They only thing they are good at is making false promises. I once got on the phone with them to complain about this nonsense and they even had the gall to hang up on me! Please never use their service. EVER.”

Helpful Report

Posted 4 years ago

“Impossible to make contact,I have been trying to get a refund for my flight which was cancelled due to Corona virus out break in April 2020, now some 5 months later after trying on almost weekly bases I am still waiting.Do not use these scoundrels.”

Helpful Report

Posted 4 years ago

“Never again will I use Opodo/eDreams for any of my travel bookings. The whole experience has been nightmare from start to finish. The so called customer service, who after 1.5 hours eventually have someone to talk to, then pretend they can't hear you if you start asking difficult questions Being lied to, promised call backs and told that a refund was not possible just added to our stresses. Opodo tend to offer lower prices for flights, however i strongly recommend paying a bit extra and using a company who care about their customers. A joke of a business who will never get even £1 of my money in future.”

Helpful Report

Posted 4 years ago

“I hope Opodo goes out of business. They deserve to! They have been uncontactable by phone and they ignore emails. They are hanging on to the money I paid for flights, hotel and transfers for a long weekend in Dublin in June, cancelled due to coronavirus. They have made NO attempt whatsoever to refund my money - in fact they have ignored every attempt by me to contact them about it. This means they are retaining my money, and presumably thousands of other people's money, illegally. The government stated clearly that such cancelled bookings should be refunded. We are NOT obliged to accept unsuitable vouchers. Opodo are beyond despicable. They apparently have no decent business principles. And they are presumably holding large sums of customers' money for holidays which were never taken. NEVER, NEVER, NEVER book anything with this shameful and unreliable company”

Helpful Report

Posted 4 years ago

“Simply don't bother, with this company.”

Helpful Report

Posted 4 years ago

“If I start writing a full complaint this will be a wall of text. Short version - been waiting 5 months for a refund and still can't get through to a real person!!! Unacceptable. NEVER, EVER, use Opodo. Their customer service is non existent and they are just trying to hold onto people's money (just look at their twitter comments). They have deactivated their UK Twitter, Blocked comments on Instagram, apparently shut off phone lines, and are holding onto people's refunds.”

Helpful Report

Posted 4 years ago

“Forcing you to agree to a "prime membership" trial at the end of checkout, then cannot cancel online, must call by phone!!!”

Helpful Report

Posted 4 years ago

““Opodo is really a poor broker service. This is a big warning for customers. No coordination with their third party providers, poor and misleading information, and they shy away from their responsibility through confusing contracts. We arrived at 11pm at Palma airport in Spain with our Opodo reservation. A couple of other Opodo clients were waiting there too for the Centauro shuttle. After 45min we understood that the Centauro car rental office was already closed. We had to figure cab + accommodation, and come back with a taxi the next day to pick up the car, fight with rental who had cancelled the car because we weren’t there = this cost us a day and 300euros (more than the original rental). Opodo Customer Service was very cowardly. Blaming Centauro first, then us for not having checked the opening times of the third party provider. They also considered us clients of Centauro and not them, although we paid Opodo. Several emails later, they still stand for their sad opportunistic position. Worst experience ever. Go through suppliers directly, Opodo is really a scam.””

Helpful Report

Posted 4 years ago

“Warning Do not use Opodo they are thieves I canceled on car rental they did not refund me the money They say they did not see on their site that I canceled and I am one hundred percent sure I canceled so probably their site is broken and it is a good way to steal money from people”

Helpful Report

Posted 4 years ago

“Warning Do not use Opodo they are thieves I canceled on car rental they did not refund me the money”

Helpful Report

Posted 4 years ago

“As per every other feedback report, Opodo have absolutely no understanding of customer support. I have telephoned, emailed, chat linked and used an independent legal interface yet they have still not refunded my flights from March 2020. They claim that they are waiting to get confirmation from the airline, however, I contactewd the airline directly and they confirmed that they gave permission for a refund within 7 days of the cancelled flights. Why do independent search engines still offer links to Opodo without linking to customer feedback experience so that people can be warned and choose whether to deal with this bunch of liars and cheats in the first place.”

Helpful Report

Posted 4 years ago

“Excellent service I am extremely pleased with the way opodo conduct their business. I phoned up with a query and the very patient person on the other end of the phone talked me through it step by step. Excellent service opdo and also great value, being half the price of other companies including the airline”

Helpful Report

Posted 4 years ago

“I had a bad experience with Opodo they cancel my fly in the last minute without refund I had to complain to my bank and take back my money they stolen money.”

Helpful Report

Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews