Opodo Reviews

Name: Opodo
Address: -, - -, London
Rating: 1.04

1.0 Rating 1,842 Reviews

1 %

of reviewers recommend Opodo

1.0

Based on 1,842 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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103

Anonymous

Anonymous // 01/01/2019

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“I have been dealing unsuccessfully with OPODO since 16th March 2020. i have contacted them no less than 34 times. Each time a different person dealing with my "Case". So I even rang the airline directly to get them to refund my flight money which they did but to the OPODO Card!!!!! Now the monkey business really starts. The customer "Care representative told me that they had received the payment form Air lingus and that it will take up to seven days to refund my account...that was 6th of July!!! still nothing. Lucky I recorded that last phonecall because now I am taking my case to the European ombudsman and consumer rights commission. absolutely outrageous carry on from this company!! AVOID AVOID AVOID!!!”

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Posted 4 years ago

“Opodo, customer service is none existant, they have kept my money long after they said that they would refund. I have started chargeback through the credit card company and have raised a complaint with the CMA. All I get from them is the option to take a voucher. They should not be allowed to operate.”

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Posted 4 years ago

“134 days later.... This is a joint review for both Emirates and Opodo. Both companies are in my opinion as bar as each other and don't care about their customers once they have their money. Myself and my husband both key workers, myself and staff nurse for nhs and my husband a supermarket supervisor were in Australia in March when we received an email from Emirates to say our return flight was cancelled sorry for any inconvenience. This inconvenience being stuck on the other side of the world with not suggestion of them giving is any support to get back to the UK. No contact number given, no email address and not one email from opodo about this cancellation. Our flight was Emirates airline but booked through opodo. Which I will never do again. We then spent the next week on the phone to Emirates and opodo. To get through to anyone took hours. Sometimes 6+ hours, listening to the most irritating songs for this long certainly did no good for our mental well being. When we eventually got through to both companies we would the be told by emirates it had nothing to do with Emirates or be told by opodo it had nothing to do with them to contact Emirates instead. The frustration of this was awful. We couldn't get anyone anywhere to help us. We continued to get passed from pillar to post. By this point the British government had made an announcement that airlines were to allow passengers to transfer to other operating airlines for little to no fee. Again another day waiting for Emirates to answer their phone. Explained this to Emirates and how qatar were currently the only airline operating for us to get home. Emirates uselessly stated that they would allow us to transfer to any airline but for POLITICAL reasons would not allow us to transfer onto a qatar airline flight. This is absolutely ridiculous. They care no amount at all for their customers safety and well being. We were desperate to get home safely. And with every phone call and day passing we got more and more frustrated, upset and scared. Both opodo and emirates have proven to be absolutely useless and their customer service skills are terrible. Once they have your money they could not care less. We eventually managed to get a flight home which we had to pay full for. So on the 2nd April we phoned opodo again to start the refund process. At this stage we were informed by opodo that Emirates have stated 90 days will be the wait for any sort of refund. So then began the wait for 90 days. We are now at day 133. We have since contacted Emirates who say again it's upto opodo. We have also contacted opodo on a couple of occasions, one of which we were told within 3 days we would receive an update of our refund. I was reassured this would definitely happen. SHOCK. No update within 3 days. So another phone call. Yet no further forward as they say they can't do anything until they hear from Emirates. So currently myself and my husband and £1500 out of pocket as we had to get our own flight home organised. If it had been upto opodo and emirates we would still be stuck in Australia with no accommodation, no money and no wages. I would advise everyone to avoid both of these companies unless you want to be out of pocket and feel very unsafe on your holiday. I dread to think how much longer we have to wait for any sort of contact or refund. But 90 days is now 133 days so let's see. Absolutely useless terrible companies EMIRATES and OPODO”

Helpful Report

Posted 4 years ago

“Been waiting since March for a refund. They lie about the refund every time I call. Appalling company with no morals!”

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Posted 4 years ago

“My flight got cancelled by pegasus airlines and they refunded my money to Opodo and Opodo kept it. They ripped me of outright absolute scumbags, don't do business with people like Opodo you regret the day you did. Ripoff merchants for sure.”

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Posted 4 years ago

“Never trust opodo to rent a car. We rented a car online with global company for one week. at the desk we find that our bank card will not be accepted. Three other families were in the same situation the same hour ! Right ! At The Same time. For which reason: your card is a debit card, not a credit card to pay the insurance that we already paid online. We have used the same debit card to reserve this car online and it was accepted with no problem but at the desk they refuse. Global company and opodo didn't accept to refund our money. Because of this we lost 190€ with no car. To appreciate our trip and forget this episode we rented a car with a professional company.”

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Posted 4 years ago

“Cancer is much more preferable than the Opodo customer service”

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Posted 4 years ago

“My flight was cancelled by the airline in February due to the pandemic. It is now August and they don’t pay my money back... No calls, no emails, no world from Opodo - you need to call and wait for an hour on the phone to speak with someone in India while I am trying to solve my problem in the UK.. Do NOT buy with them .they have no respect for the consumer!!!!”

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Posted 4 years ago

“try to delay a return ticket to the continent 7 days before departure. No contact. Following the answering machine announcement i tried again within 2 days. No contact. Cheap dealer but a thug too if you need feedback.”

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Posted 4 years ago

“Awful customer service. Been waiting for two months for a refund for a cancelled flight - and the call centre staff are rude, if and when you can get hold of them...”

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Posted 4 years ago

“Never Never Never use Opodo they are hopeless and rubbish. They refuse to answer emails, help in any way and are devoid of any element of customer service. You have been warned, take advice from someone who knows. They took my money and did nothing to assist with the issues arising from COVID. DO NOT USE THEM.”

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Posted 4 years ago

“My flight back To uk been cxl, airline nore Opodo informed me, but due to covid I kept checking... while I was in Cambodia did not get hold of them..: could not find email address for them only Contact via by phone and calling from Cambodia seems not a smart idea... anyway rebooked flight and once back home chasing my refund for cxl flight since March... my mate booked through different agent and with in 24 hours they refunded him his money , I am not giving hope up yet. I understand manic times but as my friends agency proven it is possible to provide good customer serve”

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Posted 4 years ago

“Price is too high! Request about changing the date came after i arrived to destination! Horrible. Will never book through Opodo again!!!”

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Posted 4 years ago

“My flight was cancelled by airlines due to covid 19 and i applied for refund on 7th APRIL still i have not received refund amount yet. Pathetic service, don't book flight from opodo.”

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Posted 4 years ago

“Most unprofessional team I have come across, I will never use their service again and would advise all against them. Both airlines I have been in contact with have sent me written confirmation as well as Opodo to refund me the amount owed. Opodo refuses to send this over and I am not able to retrieve an answer from their incompetent customer service team. I will be looking at taking legal action at them very soon.”

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Posted 4 years ago

“Our flights from the Isle of Man in April were cancelled in April due to Covid and Easyjet refunded Opodo's card in June. Ok its only about £100 but no sign of it ever being returned to us - shocking shocking service!”

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Posted 4 years ago

“Unable to get a refund even though i know the airline i was due to travel with have processed the refund to @opodo.”

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Posted 4 years ago

“Never, never, never make my mistake of booking with Opodo. Long story short. My flight was cancelled in early May. I contacted the airline straight away and they confirmed that they were happy to issue a full refund instantly. They advised that they need Opodo to instruct them to refund me because I booked via Opodo. Firstly, there is no way to contact Opodo on email or to raise a complaint (and don't fall for their feedback link - it does not let you submit a complain - instead it sends you to your booking). Secondly, it takes over an hour to get through to Opodo on the phone. After several attempts, I managed to speak with their rep. They called the airline and confirmed the refund. They even sent me an email saying that the refund if confirmed and would be made within 90 days. 90 days passed. No refund. I called Opodo again. They told me this time that they cannot make a refund because this was not authorised by the airline. This is simply a lie because I know from the airline directly that they have authorised it (and because Opodo had confirmed that themselves via email). I tried raising a complaint - not possible. I am now advised by their agent that my refund request is being raised to their "seniors". 95 days down the line, i'm still waiting.... Please, done make my mistake of trying to save 20 pounds by booking through Opodo. It costed me so much more in my time. Book directly with airlines.”

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Posted 4 years ago

“Please do not use opodo wish i read the reviews before i booked .Was going to spain on the 8th Aug 20 but cancelled in April and asked for a refund cash or vouchers .Got e mail saying no problem they will sort it out .4 months later after a number of e mails still no reply .No phone contact you have to do it by e mail .Then they advised on the web site because am on a low fare carrier i need to contact them direct .they tell me to contact opodo .I give up .Then opodo have the audacity to send me e mails offering me discounted holidays .I have had a voucher refund from easy jet well an e mail .so thats half my money .Unfortunately nothing from ryanair .Never again will i go with opodo .DON'T DO IT .”

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Posted 4 years ago

“SCAM. Don’t ever buy a ticket trough Opodo. They are disgusting.”

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Posted 4 years ago

Opodo is rated 1.0 based on 1,842 reviews